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Magnuson Grand Hotel Maingate West

3.0 of 5 7491 West Highway 192, Kissimmee, FL 34747 (Formerly Ramada Kissimmee Maingate West)
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Magnuson Grand Hotel Maingate West
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Magnuson Grand Hotel Maingate West
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1,048 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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There are newer reviews for Magnuson Grand Hotel Maingate West
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Maryville, Tennessee
Top Contributor
95 reviews 95 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed November 5, 2013

We had already booked another hotel-which was awesome-when we decided to come a day earlier. We booked this hotel because it was cheap and we just needed a place to sleep. Unfortunately this is its best attribute, it is a place to sleep. The "courtyard" was nasty and I would not have entered either the pool or the spa without... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your... More 

Newark, Delaware, United States
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 4, 2013

I used to stay at this hotel from 2004 to 2009. The hotel has not been updated since before 04. The pool was so cold you could not even go into it. The hot tub was dirty and not hot. The buffet used to be awesome, now food was tasteless and like a school cafeteria. I spent every October at... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for your recent stay with us. We appreciate your feedback regarding your experience. It is our goal to provide the highest level of customer service. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the... More 

Poughkeepsie, New York, United States
1 review
5 of 5 stars Reviewed November 4, 2013

My friend and I ended up staying at the Ramada Maingate West after being at a previous hotel that had a cockroach in the room and then horrible customer service, so we switch our plans and stayed at the Ramada Maingate West. The customer service at the hotel was wonderful and they were always willing to help with our requests.... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for your review of our hotel. Our staff is very proud of the work they do, and always try to go above and beyond when it comes to each of our guests. We are delighted to hear you enjoyed using our on property amenities such as the indoor pool and bar! We hope to see you again next... More 

Tampa, Florida
1 review
2 of 5 stars Reviewed October 31, 2013

Let me start with as soon as you walk in, the whole place smells of chlorine and it is extremely humid from the pool and "hot" tub. As soon as we got to our room, we found that the air conditioning in our room did not work. I called front desk and they said I could switch rooms... before I... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Magnuson Grand Hotel Maingate West, responded to this review

We certainly appreciate all feedback posted about our hotel, and we are sorry we fell short in the Restaurant. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome the... More 

Walsall, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed October 28, 2013

This hotel is in a great location near to shops, restaurants and parks.It is a little tired in places but all the staff we met were friendly and helpful. We had a couple of problems to begin with ,but these were soon sorted out The main areas were clean and tidy and the laundry was easy and quick to use.... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We will make sure and share your wonderful feedback with our staff! M. Haibon-Sales More 

Kissimmee, Florida
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 27, 2013

My husband and I decided to stay here last min for 2 nights. We found it on Hotels.com we were charged $96 for the 2 nights. Then when we checked in we were charged $10 a day "resort fee" on top of the $96. The rooms are not nice. It smelled musty and it looked dirty. The pool area is... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your... More 

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Additional Information about Magnuson Grand Hotel Maingate West

Address: 7491 West Highway 192, Kissimmee, FL 34747 (Formerly Ramada Kissimmee Maingate West)
Location: United States > Florida > Central Florida > Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Magnuson Grand Hotel Maingate West 3*
Number of rooms: 442
Reservation Options:
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Also Known As:
Ramada Maingate West Hotel Kissimmee
Ramada Hotel Kissimmee
Ramada Hotel Maingate West
Ramada Maingate West Kissimmee
Kissimmee Ramada
Ramada Kissimmee
Hotel Style:
#25 Top resorts Hotel in Kissimmee

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