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Magnuson Grand Hotel Maingate West

7491 West Highway 192, Kissimmee, FL 34747 (Formerly Ramada Kissimmee Maingate West)
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Magnuson Grand Hotel Maingate West
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Magnuson Grand Hotel Maingate West
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1,092 Reviews from our TripAdvisor Community

Traveler rating
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    181
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    352
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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There are newer reviews for Magnuson Grand Hotel Maingate West
See the most recent reviews
2 reviews
2 of 5 stars Reviewed December 24, 2013

Although it is ideally located, the hotel was a huge disappointment. The room was small and old and dirty. We had to wait a hour for the mini fridge to arrive that had been stolen by a previous guest. Service was mediocre at best. Highlight was the indoor pool, but do be careful walking around it as a lot of... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for your comment concerning your stay with us. I appreciate you taking the time to post your comments on Trip Advisor. I hope you accept my apologies for the inconveniences you experienced. I am disappointed we failed to give you the fine accommodations and considerations we strive for with all of our guests, the type of service we... More 

Tampa, Florida
1 review
1 of 5 stars Reviewed December 24, 2013

My mother made a two-night reservation here for a Disney trip for the two of us as a Christmas gift. Thankfully, she didn't have to pay for it except with points off her credit card rewards. This was our second stay here. Our first stay was almost as bad, and we'd forgotten to cross this hotel off our list due... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for your recent stay with us. We appreciate your feedback regarding your experience. It is our goal to provide the highest level of customer service. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the... More 

Apopka, Florida
1 review
5 of 5 stars Reviewed December 23, 2013

This was our third stay at the West Ramada Hotel in KIssimmee, FL. Great staff, the indoor pool is great specially its starting to get cold in Florida. Special thanks to Stephanie and Roselind! For those who complaints then go to another place. Better for us who love going there so less crowd in the pool and spa!

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for your review of our hotel. Our staff is very proud of the work they do, and always try to go above and beyond when it comes to each of our guests. We are delighted to hear you enjoyed using our on property amenities such as the indoor pool and bar! We hope to see you again next... More 

Winston Salem, North Carolina
1 review
3 of 5 stars Reviewed December 19, 2013

I didn't like the hotel at all. It has potential but is a long way from it. The staff is nice and helpful for the most. James out shined everyone. He helped me in a was that he didn't have to and hate I meet him as I was checking out. I would not recommend staying here unless your just... More 

Was this review helpful? Yes
Hotel M, Guest Relations Manager at Magnuson Grand Hotel Maingate West, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future M. Haibon-Sales More 

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