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Magnuson Grand Hotel Maingate West

7491 West Highway 192, Kissimmee, FL 34747 (Formerly Ramada Kissimmee Maingate West)
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Magnuson Grand Hotel Maingate West
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Magnuson Grand Hotel Maingate West
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1,086 reviews from our community

Traveler rating
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    351
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629
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37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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There are newer reviews for Magnuson Grand Hotel Maingate West
See the most recent reviews
ROCHESTER
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We were booked at a very nice nearby hotel but arrived a day ahead of schedule. We were directed here as a last resort. The staff was as pleasant and helpful as could be. While the hotel was dated, it was well priced for the area. It was clean and everything worked. It was also quiet unlike the more expensive... More 

Was this review helpful? Yes 2
Hotel M, Manager at Magnuson Grand Hotel Maingate West, responded to this review

We are very pleased you enjoyed your stay. Please contact us for any discounted rates upon your next stay as a courteous from us. More 

Omaha, Nebraska
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 27, 2015

This entire hotel smelled like mold. The ceiling in the lobby was leaking. The carpet was damp. The rooms were humid. Everything was dirty. Some of the doors did not have handles and just had duct tape over a gaping hole. It felt like a scene out of a horror movie. The internet was down, and according to other reviews,... More 

Was this review helpful? Yes 1
Hotel M, Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for your recent stay with us. We appreciate your feedback regarding your experience. It is our goal to provide the highest level of customer service. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the... More 

Solihull, United Kingdom
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 26, 2015

We booked this due to hotel as we had been let down and needed a hotel quick at 12 at night after being up for 22 hours We didn't know what to expect and was nervous as only one member of staff checking people in. When we got seen by Melvin, he was great, booked us into a great room... More 

Was this review helpful? Yes 2
Saint Augustine, Florida, Usa
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 24, 2015

I chose this hotel because it's very close to Disney, restaurants, and shopping, and it also has an indoor pool. The rate was also very reasonable. Upon arrival, there was a sign that the wifi was not working, even though it was advertised on the website. It didn't work for the entire stay. Our room and the hallways were in... More 

Was this review helpful? Yes 2
Naples, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2015

I won this hotel on Priceline as a 3 star rating. This hotel is far from a 3 star, our rooms smelled moldy, the bathrooms were barely useable. If I didn't bring my own sheets I would not have stayed here. Luckily we only stayed to sleep! Stay far away!! This place would be perfect for a horror movie set!

Was this review helpful? Yes 1
Bury, England
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed March 19, 2015

This is the first negative review I've ever left on trip advisor & I feel that 1* is being generous, if I could have given 0*s I would have. My husband & I stayed here for 10 long nights in March. We booked this hotel based on reviews at the time & the information on Expedia. We just wanted a... More 

Was this review helpful? Yes 1
Augusta, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 18, 2015

I booked this hotel through a website that gives my company travel discounts, and I based my decision on star rating (three star), photos and description. I even recommended it to my parents. I could not have been more disappointed and embarrassed to bring my friends and family here. The wi-fi was down, the hotel was dirty (glass on the... More 

Was this review helpful? Yes 1
new jersey
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 16, 2015

This hotel is in need of an overhaul, which is currently underway, but may take some time. It seems the previous owner let the hotel go, and the new owner is dealing with a lot. Rooms were still clean. And it was priced right. The pool was the best part of this hotel.

Was this review helpful? Yes 3
Hubert, North Carolina
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 16, 2015

When we checked in we went to our room and it smelled like mold, the bathroom had used wet toilet paper on roll, then used Q-tips next to frig, no wifi. The outside pool not ready and hot tub broken. My daughter wanted to give her daughter a vacation she would always remember, if it wasn;t for the Disney parks... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 13, 2015

The lobby smelled musty as did the room. The carpet was disgusting and I would not walk on it barefoot. The was no Internet and no outside pool but they still wanted to charge a resort fee. I will keep looking for nice affordable hotels. I did not find it here.

Was this review helpful? Yes 1
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