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Magnuson Grand Hotel Maingate West

7491 West Highway 192, Kissimmee, FL 34747 (Formerly Ramada Kissimmee Maingate West)
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Magnuson Grand Hotel Maingate West
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Magnuson Grand Hotel Maingate West
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1,092 reviews from our community

Traveler rating
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635
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Orlando, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Had a great stay here. The rainy weather made us change our sons beach birthday plans sowe chose this hotel for the indoor pool! Staff very polite and helpful, room clean, and the conveinence of the store inside the hotel was helpful. Under renovation so the outside pool was closed, but since it rained all weekend we didn't miss it..... More 

Was this review helpful? Yes 1
Spring Hill, Florida
1 review
3 of 5 stars Reviewed 1 week ago

The price fits this hotel is you are looking for a cheap place to stay. Upon check in I noticed only one clerk at the desk to start off, then after a wait another showed up to further assist guests. The lobby area was nice and clean. The hotel had two elevators but only one was working at the time.... More 

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This place is a mess! The staff are disinterested at best. The place smells of mold. The A/C is barely working. The doors have mold on the frame. Toliet and shower were constantly getting stopped up. My son got stuck in the elevator and even though we reported it,they did nothing. Several other guests had the same problems and it... More 

Was this review helpful? Yes 2
Saint Louis, Missouri
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Sometimes you just have to accept that a cheap hotel is just that. This is a former Ramada that they dumped because it was run down. Great location and for similarly priced lodging in the same area it is superior. Staff was very pleasant, sheets were clean and shower was hot with great pressure. It would not be my first... More 

Was this review helpful? Yes 3
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

So we used this place because the motel 6 next door where we had our reservation was full of ROACHES. Upon arrival we waited 45 minutes to check in that should've been the first sign. Then they charged our card 87.00 when the sign read 39 dollars. Tack on the 20 dollar deposit and 5 dollar resort fee. We really... More 

Was this review helpful? Yes 3
Hotel M, Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for your recent stay with us. We appreciate your feedback regarding your experience. It is our goal to provide the highest level of customer service. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the... More 

Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Do not stay here. I would have put zero stars if it was possible. Checked in this past Saturday and as soon as we walked in the building where our room was, we were hit with an over powering musty smell. We went to our room hoping it was better. As soon as we turned on the room air conditioner... More 

Was this review helpful? Yes 1
Hotel M, Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for your recent stay with us. We appreciate your feedback regarding your experience. It is our goal to provide the highest level of customer service. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the... More 

Plantation, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My family and i stayed in the Kissimmee area while I was on leave from my job in Baghdad. We had stayed at this location when it was the Ramada Maingate West and never had a problem. But all has changed for the worse and gave the impression that owners or the Management of the hotel don't care about the... More 

Was this review helpful? Yes 1
Hotel M, Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for your recent stay with us. We appreciate your feedback regarding your experience. It is our goal to provide the highest level of customer service. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2015

When I was looking for a hotel to stay in during my birthday trip the Magnuson came up on Orbitz for $27 a night. In Orlando! Couldn't beat it. It was clean and the people were nice. I will stay here again.

Was this review helpful? Yes
Hotel M, Manager at Magnuson Grand Hotel Maingate West, responded to this review

We are pleased you had a pleasant stay. When calling to re-book please ask for Alison, and we can offer you a coupon upon your next visit to Cici's Buffet located within 1 mile. We appreciate your response! More 

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 13, 2015

The room smelt heavily of cigar and cigarette smoke. The shower rod was broken so it wouldn't stay closed. The A/C sounded like a helicopter trying to take off. We asked to be moved to a new room and no apologizes were made for the poor condition of the room. Our new room had a door that didn't engage so... More 

Was this review helpful? Yes 1
Hotel M, Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for your recent stay with us. We appreciate your feedback regarding your experience. It is our goal to provide the highest level of customer service. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 12, 2015 via mobile

The hotel was very old and dirty. Did not have wifi in the rooms nor breakfast. Also only one of the elevators worked. The hit water did not work well .I will never stay here or recommend. I wish I could get a refund .

Was this review helpful? Yes 2
Hotel M, Manager at Magnuson Grand Hotel Maingate West, responded to this review

Thank you for your recent stay with us. We appreciate your feedback regarding your experience. It is our goal to provide the highest level of customer service. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the... More 

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