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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

2.5 of 5 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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356 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Memphis, Tennessee
1 review
1 of 5 stars NEW

I stayed here for 3 nights for a business trip and was miserable the whole time. First, I don't know how a company that is in the business of providing travelers with a place to sleep managed to have the world's most uncomfortable mattresses. As far as I'm concerned, they weren't mattresses. Broken plywood with springs is a more accurate... More 

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Edmonton, Canada
Top Contributor
73 reviews 73 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed there 3 nights. We had a huge two bedroom suite. The lobby was nothing special but the room more than made up for it.the staff were very freindy. I should have asked for a non smoking room but that was my own oversite. The stay was well worth price.

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More 

Allen Park, Michigan, United States
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here to visit Orlando and Disney World. Staff is very friendly and courteous! Sebastian at check in was great. Helpful when we switched rooms. Our housekeeper, Ana did a wonderful job every day. We were very grateful for a clean room to come back to each day. My mom had a room as well and there was a... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We would like to offer a sincere apology for the inconvenience our complimentary, scheduled shuttle service caused you and regret that... More 

Sanbornville, New Hampshire
Top Contributor
205 reviews 205 reviews
68 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed January 21, 2015

We planned to stay one night and ended up staying 3 nights. From a "drive by" perspective, the hotel does not stand out from any of the others in the area, but get past the surface and there are a number of little "extras" that make all the difference. The "extras" that made this special: - The staff (front desk,... More 

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for taking the time to review our hotel. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction. Again, thank you for kind comments and we look... More 

Myrtle Beach, South Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 11, 2015

The Room was clean. Public areas were spotless. Nice pool. Breakfast area was clean and constantly replenished. Staff very helpful, especially Sebastion. Needed a late checkout and the hotel was very accommodating.

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More 

Salt Lake City, UT
Contributor
16 reviews 16 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 6, 2015

Pros - Great location, free parking, good (and free) breakfast, polite staff. Cons - Pretty much everything else. Way past time for new carpet in the rooms. PS - Do not purchase fuel near the Orlando airport at the Suncoast gas station. They gouge customers by charging $2.20 per gallon more than other nearby stations!

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Please know that your comments have been shared and discussed with the appropriate department heads and all of the issues have been addressed due to your feedback. We appreciate your comments as they help us to achieve our goals of providing excellent service and accommodations to all of our guests. Thank for staying with us. More 

1 review
5 of 5 stars Reviewed December 30, 2014

We had a great room at a great price! Sebastian was super helpful and made sure that our stay went as smoothly as possible. Our room was kept clean and anything we asked for was delivered very quickly.

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We always welcome our guest's comments and appreciate that we are your top choice when making reservations. We know that you have many choices when securing accommodations and sincerely appreciate customers like you. Please accept from our entire staff our sincerest thanks. More 

Tallahassee, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 21, 2014

Traveling this holiday with friends and family can be taxing to say the least. Add 3 rambunkiuos grand children 2 adult Disney enthusiast a handicap friend and 2 grand parents. Sebastian at the front desk was extremely accommodating. The room on the other hand was not broken tile in the bathroom a definite hazard for handicap and children. I'm an... More 

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We certainly appreciate your kind comments. We have also taken note in the area of improvement as it pertains to the guest welcoming experience at night and we are providing our Front Desk with additional training. Thank you for staying with us and look forward to your return visit. More 

Morrisville, North Carolina
Top Contributor
96 reviews 96 reviews
16 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed December 11, 2014

We stayed here for 8 nights on our visit to Walt Disney World. We had a comfortable stay. Free Parking, Free Breakfast and free WI-FI and just 6 miles from Disney was not bad at all. The rooms were clean and well maintained and had refrigerator, microwave, 32" flat TV, computer table. They also offer shuttle service to Disney and... More 

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We always welcome our guest's comments and appreciate that we are your top choice when making reservations. We know that you have many choices when securing accommodations and sincerely appreciate customers like you. Please accept from our entire staff our sincerest thanks. More 

Miami
Contributor
20 reviews 20 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 7, 2014

Overall my stay was good. We got an upgrade and were very close to the parks. Free wi-fi and parking was a plus! Only complaint is the shower being lukewarm both days I stayed AND the windows did not cover the sunlight fully. Over night there was a hotel exterior light that was showing through the curtain the entire night!... More 

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Please know that your comments have been shared and discussed with the appropriate department heads and all of the issues have been addressed due to your feedback. We appreciate your comments as they help us to achieve our goals of providing excellent service and accommodations to all of our guests. Thank for staying with us and we look forward to... More 

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Additional Information about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

Address: 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East 2.5*
Number of rooms: 148
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Also Known As:
Holiday Inn Express Kissimmee
Holiday Inn Kissimmee
Hotel Style:
#3 Green Hotel in Kissimmee

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