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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

#36 of 160 Hotels in Kissimmee
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3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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394 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Scottsdale, Arizona
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Went to check in thinking they honored my request. Away from elevator and stairway. They put me right next to the stairway on a floor with screaming kids. Opened door and a musty smell hit you right away. Go back to the desk and tell the clerk I can't be in a room that had a musty smell like wet... More 

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USA
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located away from main roads so very quiet in the nights. Great Breakfast. I just wish ice maker was running consistently as many times there was no ice. Business Office did not have one computer (it had two) and printer working. Other than that, everything including SERVICE was excellent. 20 mins from WDW and 25 mins from Universal Studios

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London
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean and staff were very friendly, we stayed for a week. The room had a microwave and fridge which came in very handy. Lovely breakfast. Walmart is not far, 3 minutes walk which was great to get lunch and dinner. I am only giving 4 stars as the shower didn't work well which made the bathroom a... More 

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BruceGrube, General Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for taking the time to write a review about your recent stay with our hotel. We're glad to hear that you enjoyed your stay here with us. We appreciate your positive feedback about our staff and the cleanliness of our hotel. Our hotel is a brand new building so all of our rooms have a modern feel to... More 

New Palestine, Indiana
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Really nice hotel, good breakfast, friendly staff. Room was nice, but furniture was dirty. We travelled on points, and were treated great. Other hotels have treated us like second class citizens. Not here, everyone was friendly. The room was incredible, but the couch & chair really needed to be deep cleaned/shampooed. To be clear, the day to day housekeeping was... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Good experience at a good price. Room clean, very helpful staff, knowledgeable and willing to help anytime with a smile. Breakfast included, which is quite complete (obviously not at an international buffet) and even though there were a lot of people, it was never without food. It has an added bonus of a shuttle to Epcot center (not the rest... More 

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Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Had a baseball tourney in the area with a team. It was cancelled and since we did an advanced pay they would not refund. As we were told they were not going to refund because they had to many cancellations. Needless to say we stayed in our "king suite". King suite was 10x15' room with the sofa right next to... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Dear Gordo319, Thank you for writing us a review regarding your stay. We are very pleased to read that you regarded our lobby, pool to be nice and clean and staff very friendly. However, we regret that the cleanliness of the room was a let down during your stay. We sincerely apologize for these inconvenience have caused. As a valued... More 

Titusville, Florida
Level Contributor
134 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed May 30, 2015 via mobile

Our family favorite hotel for meeting up with family. Easy off turnpike, I -4, 417. Disney World is a short drive away. Total convenience with Walmart across the street for whatever you need or Outlet Shopping for what you might want. Location, location, location and with a bus service to the Parks what more could you ask for. Free breakfast... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 29, 2015

We were used to staying at Disney World Resorts for the past 20 years, so staying off-site was a letdown. Bathroom was dirty. Had to drive to most parts of WDW. Forgot how expensive it was to park at WDW, and also how much walking was involved from the parking lots to the parks. I was here to cheer my... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Dear dan b, Thank you for providing feedback on your experience during your stay. We regret to read that our bathroom condition were a let down during your stay. Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve... More 

lancaster
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 21, 2015

Close to everything, and clean environment. Would change a few things... That look rusty and gross.... Hinges on doors In room are rusty and the shower head is eww. I would stay here again if In area. Breakfast is nice also. We didn't use the shuttle bc of times inconvenient.

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We would like to offer a sincere apology for the inconveniences you experienced due to the times offered for our complimentary... More 

Lincoln
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 16, 2015

We stayed at the Holliday Inn Express for 2 nights. This hotel is in a very convenient location close to the Disney Parks. Our room (103) on the ground floor close to the main door of the hotel was very clean but very dark and extremely noisey. You could clearly hear what the guests in the next room were saying... More 

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More 

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