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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

#37 of 160 Hotels in Kissimmee
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3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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397 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 1 week ago

I would never go back worst place I have ever been to I never write bad reviews but this place was horrible there are way way way better choices all around there whatever you do don't go there management is rude customer service is horrible whatever you do don't go there.

Was this review helpful? Yes 1
GSMHETAP, Front Office Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Roberto... More 

Dartmouth, Massachusetts
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I saved about $600 staying at this place versus her sister resort in Downtown Disney! Nice room, ok parking and great pool. Breakfast was good and I really enjoyed the cinnamon rolls. They do have a shuttle service to the parks (Sea World too). Staff was friendly and knowledgeable. There is a Wal-Mart next door and across the street is... More 

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Arlington Heights, Illinois
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This property is just minutes from all the Disney parks. There are several routes you can take to get there. If you have to stay off property, this is a great spot to do it. This is the only hotel I've ever encountered that made you wait until 3 pm to check in. We arrived around 12:30 pm to see... More 

Was this review helpful? Yes
GuestGold, General Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Dear Lauren, Thank you for taking the time to review our hotel. I am happy to hear you had a good stay and would return. We appreciate your business! Sincerely, Heta Manager Holiday Inn Express Orlando More 

Scottsdale, Arizona
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 22, 2015 via mobile

Went to check in thinking they honored my request. Away from elevator and stairway. They put me right next to the stairway on a floor with screaming kids. Opened door and a musty smell hit you right away. Go back to the desk and tell the clerk I can't be in a room that had a musty smell like wet... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Dear bonsai_az, Thank you for writing a review on our hotel. Our goal is deliver exceptional service and comfortable accommodation and we appreciate your business with us. It is nice to note you find the hotel's cleanliness up to your par. However, we sincerely apologize that your stay was negatively by the noise challenges which fell below your expectations and... More 

USA
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 18, 2015

Located away from main roads so very quiet in the nights. Great Breakfast. I just wish ice maker was running consistently as many times there was no ice. Business Office did not have one computer (it had two) and printer working. Other than that, everything including SERVICE was excellent. 20 mins from WDW and 25 mins from Universal Studios

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London
2 reviews
4 of 5 stars Reviewed June 12, 2015

The hotel was clean and staff were very friendly, we stayed for a week. The room had a microwave and fridge which came in very handy. Lovely breakfast. Walmart is not far, 3 minutes walk which was great to get lunch and dinner. I am only giving 4 stars as the shower didn't work well which made the bathroom a... More 

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BruceGrube, General Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for taking the time to write a review about your recent stay with our hotel. We're glad to hear that you enjoyed your stay here with us. We appreciate your positive feedback about our staff and the cleanliness of our hotel. Our hotel is a brand new building so all of our rooms have a modern feel to... More 

New Palestine, Indiana
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 4, 2015

Really nice hotel, good breakfast, friendly staff. Room was nice, but furniture was dirty. We travelled on points, and were treated great. Other hotels have treated us like second class citizens. Not here, everyone was friendly. The room was incredible, but the couch & chair really needed to be deep cleaned/shampooed. To be clear, the day to day housekeeping was... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 1, 2015

Good experience at a good price. Room clean, very helpful staff, knowledgeable and willing to help anytime with a smile. Breakfast included, which is quite complete (obviously not at an international buffet) and even though there were a lot of people, it was never without food. It has an added bonus of a shuttle to Epcot center (not the rest... More 

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Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed May 31, 2015

Had a baseball tourney in the area with a team. It was cancelled and since we did an advanced pay they would not refund. As we were told they were not going to refund because they had to many cancellations. Needless to say we stayed in our "king suite". King suite was 10x15' room with the sofa right next to... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Dear Gordo319, Thank you for writing us a review regarding your stay. We are very pleased to read that you regarded our lobby, pool to be nice and clean and staff very friendly. However, we regret that the cleanliness of the room was a let down during your stay. We sincerely apologize for these inconvenience have caused. As a valued... More 

Titusville, Florida
Level Contributor
138 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed May 30, 2015 via mobile

Our family favorite hotel for meeting up with family. Easy off turnpike, I -4, 417. Disney World is a short drive away. Total convenience with Walmart across the street for whatever you need or Outlet Shopping for what you might want. Location, location, location and with a bus service to the Parks what more could you ask for. Free breakfast... More 

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