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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

2.5 of 5 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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327 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 of 5 stars Reviewed 2 days ago NEW

I wrote a previous post. This review is to further validate why this is a bad hotel. Our second day in the hotel, we woke and started getting ready for the day. I went in to take a shower, and brown water came out tje shower. I flushed the toilet, brown water. I turned on the sink faucet, Brown water!... More

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Top Contributor
97 reviews 97 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for 2 days for our daughters softball tournament. Great location to our fields, older hotel ( still resembles an older La Quinta) check in was smooth, rooms were clean, the beds are not the best, seem like older mattresses compared to other hotels. Breakfast was ok, lobby was packed with people going to the parks plus our... More

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Columbus, Georgia, United States
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The first night was great...the second night, however; not so much...I fell asleep quite easily after a long day but was rudely awoken by the family next door. Loud, obnoxious, music, etc. I called the front desk to complain and the desk clerk said he'd take care of it -- he never did -- the family finally fell asleep around... More

Was this review helpful? Yes 1
GSMHETAP, Front Office Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We would like to offer a sincere apology for the inconvenience the noise from other guests had caused you and regret... More

Kernersville, North Carolina
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I booked this hotel because of how cheap it was. The hotel was ok, but there were a few problems. The room was clean, which is a plus. The bed and pillows weren't the best, but they were sufficient. The problems though outweighed the positives. The first thing we noticed is that the curtains did not cover the windows. This... More

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Your willingness to share your experience is genuinely appreciated. We have taken actions to improve your areas of concern and have addressed it. I hope you will allow us the opportunity to serve your future lodging needs you expect from the InterContinental Hotel Group. More

2 reviews
1 of 5 stars Reviewed 4 weeks ago

I booked this hotel by accident. Instead of changing the reservation, regardless of the reviews, I thought I would give it a chance,trying to keep in mind, it can't be that bad. I just need it for sleep. I am sitting here in tears, this hotel is so bad. I know you should review after you leave, but I just... More

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GSMHETAP, Front Office Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

While we appreciate that you chose our hotel for its convenient location, it is regrettable that you did not experienced an exemplary hotel stay from the moment you arrived. Please accept are sincerest apologies for the inconveniences you have experienced and please be assured that we have taken steps in order for the remainder of your stay with us to... More

Colorado Springs, Colorado, USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 12, 2014

The staff was great and was accommodating with everything from shuttle service to answering questions. We opted for a room with two queens and a pull out sofa sleeper for our family of five. First impressions good, but when we pulled out the sleeper, it was broken. The bathroom seemed to have an odd smell at first and when we... More

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GSMHETAP, Front Office Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Please know that your comments have been shared and discussed with the appropriate personnel and they have been addressed due to your feedback. We appreciate your comments as they help us to achieve our goals of providing excellent service and accommodations to all of our guests. More

Weatherford, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 12, 2014

First I would say that if you value cleanliness and overall safety for your family consider another hotel...we chose this hotel based on price and the recommendation of a place that we were volunteering at. After carefully reading reviews, we decided that the negatives must have been overly picky people who wouldn't be satisfied anywhere. 😕 Were we ever wrong...upon... More

Was this review helpful? Yes
GSMHETAP, Front Office Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Please know that your comments have been shared and discussed with the appropriate department heads and all of the issues have been addressed due to your feedback. We appreciate your comments as they help us to achieve our goals of providing excellent service and accommodations to all of our guests. I hope you will allow us the opportunity to serve... More

Sharon Hill, Pennsylvania
Contributor
18 reviews 18 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 9, 2014

A very inviting and welcoming feeling when you walk in the hotel. I was pleased. Very clean. location is good, not too far from Disney's attractions, but not too close. Your not in the midst of the hustle and bustle of the tourist attractions, but just a short drive away. Staff were nice and accomodating. Breakfast is included. Your standard... More

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Heta P, Front Office Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More

Trinidad, West Indies
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 8, 2014

I decided to stay at this holiday inn because of and in spite of the reviews I read which were for hotel stays in June, July and August 2014, just prior to my booking. I read the negative reviews of paper thin walls, this didn't bother me as I requested a room on the top 4 th floor so this... More

Was this review helpful? Yes
Heta P, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More

Toronto
Top Contributor
61 reviews 61 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed August 26, 2014

We were at Disney World and chose a hotel as close as we could get to the site. By looking at a map of the area we chose the Holiday Inn Express at Kissimmee. Bottom line, the walls are paper thin and my wife and I got no sleep the first night. Our neighbors were not having a party but... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Dear MichaelKToronto, Thank you for your writing us a review. While we appreciate that you chose our hotel for its convenient location, it is regrettable that you did not experience an exemplary hotel stay due to the noise disturbance. We are very sorry for the inconvenience this has caused. I can assure you this experience is not representative of the... More

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Additional Information about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

Address: 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East 2.5*
Number of rooms: 148
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Also Known As:
Holiday Inn Express Kissimmee
Holiday Inn Kissimmee

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