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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

2.5 of 5 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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341 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Morrisville, North Carolina
Top Contributor
90 reviews 90 reviews
16 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for 8 nights on our visit to Walt Disney World. We had a comfortable stay. Free Parking, Free Breakfast and free WI-FI and just 6 miles from Disney was not bad at all. The rooms were clean and well maintained and had refrigerator, microwave, 32" flat TV, computer table. They also offer shuttle service to Disney and... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We always welcome our guest's comments and appreciate that we are your top choice when making reservations. We know that you have many choices when securing accommodations and sincerely appreciate customers like you. Please accept from our entire staff our sincerest thanks. More 

Miami
Contributor
20 reviews 20 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall my stay was good. We got an upgrade and were very close to the parks. Free wi-fi and parking was a plus! Only complaint is the shower being lukewarm both days I stayed AND the windows did not cover the sunlight fully. Over night there was a hotel exterior light that was showing through the curtain the entire night!... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Please know that your comments have been shared and discussed with the appropriate department heads and all of the issues have been addressed due to your feedback. We appreciate your comments as they help us to achieve our goals of providing excellent service and accommodations to all of our guests. Thank for staying with us and we look forward to... More 

Coral Springs, Florida
1 review
1 of 5 stars Reviewed 1 week ago

It took 5 attempts and 2.5 weeks to get a response from management on a reservation change, only after contacting the corporate guest relations and get as a response that I should have contacted prior to my stay (which I did) and later that management does not talk to guests, only to the company that made the reservation. Waste of... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We can certainly appreciate your comments and frustrations associated with your particular situation. Unfortunately, your booking was made for a non-refundable, non-changeable and non-cancellable reservation. In order to receive great value when booking that type of offer - restrictions are placed and fully disclosed before finalizing the booking and/or confirmation process. As previously stated, we understand and respect your point... More 

North Charleston, South Carolina
Contributor
17 reviews 17 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband stays in HIE on work travel 2-3 nights per week every week, so he's a platinum member. We stayed on points and were upgraded to a "suite" which really meant that they just added a pull out sofa in addition to the two queen sized beds. The furnishings were a little out-dated (but still functional). What was most... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you very much for taking the time to write your comments. As an IHG Rewards Club member you are one of our most important guests, and we greatly appreciate you taking the time to bring these feedback to our attention. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We... More 

Jacksonville
Top Contributor
74 reviews 74 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotwire put me there. Decent price. Really easy to get to and from Magic Kingdom, etc very quickly. Standard complimentary breakfast. Enjoyed pool and hot tub. Must have been in middle of paint job b/c back of building looked like a work in progress. Staff was friendly. Overall it was fine. Cheap, Easy to get to.. Not the most impressive... More 

Was this review helpful? Yes
GSMHETAP, Front Office Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More 

Taylorsville, Kentucky
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed three nights while on a trip to Orlando. The place is just minutes from every Disney attraction and not particularly far from Universal either. Check in was a breeze. The rooms, while a little on the "cozy" side are certainly adequate. Although the place was quite full, we only occasionally heard any noise and although our room overlooked the... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We always welcome our guest's comments and appreciate that we are your top choice when making reservations. We know that you have many choices when securing accommodations and sincerely appreciate customers like you. Please accept from our entire staff our sincerest thanks. More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel offers a type of reservation with restrictions, with seemingly good rate and claimed good value. These restrictions are displayed on booking reservation and even with confirmation page. Beware! Behind it there is computer booking system setup to manipulate customer booking data. Customer is left with no options but to either accept the unauthorized, fraudulently and unlawfully changed check-in,... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Please know that your comments have been shared and discussed with the appropriate department heads due to your feedback. We certainly understand your frustration and respect your point of view. More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

Not impressed with the cleanliness of the rooms.I also forgot a couple of items in the room when I checked out and got the run around when I called to have them shipped to me. The guest services manager Heta was extremely rude and unprofessional and literally refused to check the lost and found for my belongings. Having worked in... More 

Was this review helpful? Yes 2
GSMHETAP, Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction. Thank you for staying with us and please accept our sincerest apologies for the inconveniences experienced. More 

Orange, CT
2 reviews
3 of 5 stars Reviewed November 3, 2014

This property's lobby is clean, airy and bright....the front desk staff are extremely helpful. The rooms, and I was upgraded to a King Suite, need to be renovated - they remind me of the old fashion Holiday Inn - nothing fancy - but the carpet in my room could use a good cleaning. The tiles in the bathroom were clearly... More 

Was this review helpful? Yes
Heta P, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Please know that your comments have been shared and discussed with the appropriate personnel and they have been addressed due to your feedback. We appreciate your comments as they help us to achieve our goals of providing excellent service and accommodations to all of our guests. Once again, thank you for staying and we hope you give us another chance... More 

Bradenton, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 26, 2014

We are leaving this morning after a one night stay. Room is moldy and the mattress is terrible.It is broke down so bad I felt like I was going to roll off the bed. Used my Visa points for this stay. Would have rather paid for a much better hotel. We visit this area quite frequently, and we have learned... More 

Was this review helpful? Yes
Heta P, Front Office Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Please accept our most sincere apologies. Your willingness to share your experience is genuinely appreciated. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from the InterContinental Hotel Group. More 

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Additional Information about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

Address: 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East 2.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Holiday Inn Express Kissimmee
Holiday Inn Kissimmee
Hotel Style:
#3 Green Hotel in Kissimmee

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