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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

#34 of 159 Hotels in Kissimmee
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3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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363 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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TAMPA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We reserved and confirmed a 2 Queen suite with pullout sofa but when we checked in, we were given a different room type (King with 2 twins) and were told that the other room is not available but this one is far better. We were quite disappointed as we were expecting our room to be waiting for us and we... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for taking the time to review our hotel. We are sorry for the shortfall you have experienced during your stay with us because of the room type given. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are confident that necessary... More 

Gainesville, Florida
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed one night for a quick Disney trip. Booked through Hotwire so we didn't know what hotel we were getting but we ended up pleased with the result. It was easy to find and very close to Disney (and not too far from I-4 either to get to Universal). We had booked a king room which wasn't ready upon... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More 

Texas
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family stayed here for three nights over spring break and enjoyed our stay. The hotel is convenient to the Disney Parks as well as shopping. The room was adequate for five people, but make sure you ask for extra towels if you have five in the room. The breakfast was typical of other quick service breakfasts at hotels. The... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More 

Barrington, Illinois
Top Contributor
64 reviews 64 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had booked a king room and received a free upgrade to a king two room suite which was very nice. The room was very clean and quiet. Some of the hallway wallpaper could use replacing, but that didn't affect our stay. The breakfast buffet had a good selection.

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We always welcome our guest's comments and appreciate that we are your top choice when making reservations. We know that you have many choices when securing accommodations and sincerely appreciate customers like you. Please accept from our entire staff our sincerest thanks. More 

Ames, Iowa
1 review
3 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights. Walls are paper thin-could hear kids screaming next door. Room was okay but showing some wear. Could have tolerated the not so nice room, but the shuttle service was so horrific that I would never stay here again! Shuttle was fine for the ride to Universal Studios but it was 45 minutes late for pick... More 

Was this review helpful? Yes
GSMHETAP, Front Office Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We would like to offer a sincere apology for the inconvenience the noise from other guests and the challenges with our... More 

Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I stayed here for 3 nights for a business trip and was miserable the whole time. First, I don't know how a company that is in the business of providing travelers with a place to sleep managed to have the world's most uncomfortable mattresses. As far as I'm concerned, they weren't mattresses. Broken plywood with springs is a more accurate... More 

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you very much for taking the time to write your comments. We appreciate you taking the time to bring this matters to our attention. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconveniences experienced. Please know that your comments have been shared and discussed... More 

Edmonton, Canada
Top Contributor
83 reviews 83 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 11, 2015

Stayed there 3 nights. We had a huge two bedroom suite. The lobby was nothing special but the room more than made up for it.the staff were very freindy. I should have asked for a non smoking room but that was my own oversite. The stay was well worth price.

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More 

Allen Park, Michigan, United States
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 29, 2015

We stayed here to visit Orlando and Disney World. Staff is very friendly and courteous! Sebastian at check in was great. Helpful when we switched rooms. Our housekeeper, Ana did a wonderful job every day. We were very grateful for a clean room to come back to each day. My mom had a room as well and there was a... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We would like to offer a sincere apology for the inconvenience our complimentary, scheduled shuttle service caused you and regret that... More 

Sanbornville, New Hampshire
Top Contributor
214 reviews 214 reviews
69 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed January 21, 2015

We planned to stay one night and ended up staying 3 nights. From a "drive by" perspective, the hotel does not stand out from any of the others in the area, but get past the surface and there are a number of little "extras" that make all the difference. The "extras" that made this special: - The staff (front desk,... More 

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for taking the time to review our hotel. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction. Again, thank you for kind comments and we look... More 

Myrtle Beach, South Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 11, 2015

The Room was clean. Public areas were spotless. Nice pool. Breakfast area was clean and constantly replenished. Staff very helpful, especially Sebastion. Needed a late checkout and the hotel was very accommodating.

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More 

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