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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

2.5 of 5 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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350 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sanbornville, New Hampshire
Top Contributor
197 reviews 197 reviews
68 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We planned to stay one night and ended up staying 3 nights. From a "drive by" perspective, the hotel does not stand out from any of the others in the area, but get past the surface and there are a number of little "extras" that make all the difference. The "extras" that made this special: - The staff (front desk,... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you for taking the time to review our hotel. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction. Again, thank you for kind comments and we look... More 

Myrtle Beach, South Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Room was clean. Public areas were spotless. Nice pool. Breakfast area was clean and constantly replenished. Staff very helpful, especially Sebastion. Needed a late checkout and the hotel was very accommodating.

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More 

Salt Lake City, UT
Contributor
16 reviews 16 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Pros - Great location, free parking, good (and free) breakfast, polite staff. Cons - Pretty much everything else. Way past time for new carpet in the rooms. PS - Do not purchase fuel near the Orlando airport at the Suncoast gas station. They gouge customers by charging $2.20 per gallon more than other nearby stations!

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Please know that your comments have been shared and discussed with the appropriate department heads and all of the issues have been addressed due to your feedback. We appreciate your comments as they help us to achieve our goals of providing excellent service and accommodations to all of our guests. Thank for staying with us. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We had a great room at a great price! Sebastian was super helpful and made sure that our stay went as smoothly as possible. Our room was kept clean and anything we asked for was delivered very quickly.

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We always welcome our guest's comments and appreciate that we are your top choice when making reservations. We know that you have many choices when securing accommodations and sincerely appreciate customers like you. Please accept from our entire staff our sincerest thanks. More 

Tallahassee, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 21, 2014

Traveling this holiday with friends and family can be taxing to say the least. Add 3 rambunkiuos grand children 2 adult Disney enthusiast a handicap friend and 2 grand parents. Sebastian at the front desk was extremely accommodating. The room on the other hand was not broken tile in the bathroom a definite hazard for handicap and children. I'm an... More 

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We certainly appreciate your kind comments. We have also taken note in the area of improvement as it pertains to the guest welcoming experience at night and we are providing our Front Desk with additional training. Thank you for staying with us and look forward to your return visit. More 

Morrisville, North Carolina
Top Contributor
96 reviews 96 reviews
16 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed December 11, 2014

We stayed here for 8 nights on our visit to Walt Disney World. We had a comfortable stay. Free Parking, Free Breakfast and free WI-FI and just 6 miles from Disney was not bad at all. The rooms were clean and well maintained and had refrigerator, microwave, 32" flat TV, computer table. They also offer shuttle service to Disney and... More 

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We always welcome our guest's comments and appreciate that we are your top choice when making reservations. We know that you have many choices when securing accommodations and sincerely appreciate customers like you. Please accept from our entire staff our sincerest thanks. More 

Miami
Contributor
20 reviews 20 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 7, 2014

Overall my stay was good. We got an upgrade and were very close to the parks. Free wi-fi and parking was a plus! Only complaint is the shower being lukewarm both days I stayed AND the windows did not cover the sunlight fully. Over night there was a hotel exterior light that was showing through the curtain the entire night!... More 

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Please know that your comments have been shared and discussed with the appropriate department heads and all of the issues have been addressed due to your feedback. We appreciate your comments as they help us to achieve our goals of providing excellent service and accommodations to all of our guests. Thank for staying with us and we look forward to... More 

Coral Springs, Florida
1 review
1 of 5 stars Reviewed December 5, 2014

It took 5 attempts and 2.5 weeks to get a response from management on a reservation change, only after contacting the corporate guest relations and get as a response that I should have contacted prior to my stay (which I did) and later that management does not talk to guests, only to the company that made the reservation. Waste of... More 

Was this review helpful? Yes
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We can certainly appreciate your comments and frustrations associated with your particular situation. Unfortunately, your booking was made for a non-refundable, non-changeable and non-cancellable reservation. In order to receive great value when booking that type of offer - restrictions are placed and fully disclosed before finalizing the booking and/or confirmation process. As previously stated, we understand and respect your point... More 

North Charleston, South Carolina
Contributor
17 reviews 17 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 1, 2014

My husband stays in HIE on work travel 2-3 nights per week every week, so he's a platinum member. We stayed on points and were upgraded to a "suite" which really meant that they just added a pull out sofa in addition to the two queen sized beds. The furnishings were a little out-dated (but still functional). What was most... More 

Was this review helpful? Yes 1
GSMHETAP, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

Thank you very much for taking the time to write your comments. As an IHG Rewards Club member you are one of our most important guests, and we greatly appreciate you taking the time to bring these feedback to our attention. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We... More 

Jacksonville
Top Contributor
74 reviews 74 reviews
19 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed November 25, 2014

Hotwire put me there. Decent price. Really easy to get to and from Magic Kingdom, etc very quickly. Standard complimentary breakfast. Enjoyed pool and hot tub. Must have been in middle of paint job b/c back of building looked like a work in progress. Staff was friendly. Overall it was fine. Cheap, Easy to get to.. Not the most impressive... More 

Was this review helpful? Yes
GSMHETAP, Front Office Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review

We appreciate our client's feedback and we are delighted that you enjoyed your stay with us, our services, location and amenities. We look forward to your next visit. Thank you. More 

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Additional Information about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

Address: 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East 2.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Holiday Inn Express Kissimmee
Holiday Inn Kissimmee
Hotel Style:
#2 Green Hotel in Kissimmee

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