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Westgate Towers Resort

#18 of 159 Hotels in Kissimmee
Certificate of Excellence
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7600 W Irlo Bronson Pkwy, Kissimmee, FL 34747
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1 room 1 guest
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Westgate Towers Resort
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452 Reviews from our TripAdvisor Community

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Traveler rating
    176
    151
    61
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    31
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237
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (452)
  • Mar-May only
    (178)
  • Jun-Aug only
    (102)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (113)
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London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

As an owner at Westgate towers I'm always happy with the service I receive, and this occasion was no exception. The lady in reception (Cecile Guzman) was extremely helpful and accommodating. So once again thank you to all the friendly staff at Westgate for making my stay very welcoming.

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review

We appreciate you taking the time to share your experience. Nothing pleases us more than to hear when members of our staff were friendly and able to make your visit with us a pleasurable one. Your comments will be shared so that this particular staff member can be recognized. Thank you for being a part of the Westgate Resorts family;... More 

El Paso, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This place is in a great location. But we stayed in a villa. There was guest next door to us. They lock us out the main door one night. We had to keep going back to the front desk for assistance like 3 times. Then they sent a security to unlock the main door so we can get in our... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review

Thank you for sharing your feedback. We are happy to see that you thought our location was great. Depending on the time of travel check-in time may take a little longer than usual. We appreciate your patience and would like you to know that we are working closely with our room of directors on a smother process. It’s unfortunate to... More 

Jersey City, New Jersey
1 review
3 of 5 stars Reviewed 4 weeks ago

room service is really good. they really help you a a lot. WiFi isn't really good. It takes for ever to load. sometimes you cant even get good service. other then that everything good. The place is really neat.

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review

Thank you for your feedback. It’s gratifying to know that you enjoyed the service our staff provided during your stay. We apologize if you experienced any inconvenience due to our Wi-Fi service. Wi-Fi is a popular amenity and can sometimes cause connectivity issues. Please don’t hesitate to inform our staff while in house so that they can assist with some... More 

North Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 24, 2015

We stayed in the building attached to the lobby. The room was not furnished as was advertised on their site. The furniture was old, outdated, and pink and white. It was advertised as dark wood furniture. Also, the shuttle to the adjacent mega-resort only runs until 7 pm. It's only about a 3-4 block walk, but not one we enjoyed... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review

Thank you for taking the time to review Westgate Towers Resort. We are fully dedicated to keeping our resort up to date and fresh and are currently undergoing renovations to enlighten the vacation experience. It’s unfortunate to see that you experienced issues with-in your unit. We are glad that you informed our staff and they were able to correct it.... More 

2 reviews
3 of 5 stars Reviewed July 19, 2015

I bought a 4 br villa last year their that they told me had been foreclosed on I checked in they tryed to put me n an older room we were not having it they finally moved us I also own at the Hilton in Orlando it's amuch nicer equip rooms Grills outside plenty of dishes and things to cook... More 

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WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review

Thank you for your honest feedback. We are delighted to hear that you enjoyed our on-site Water Park, Paddle Boats, Bike Rentals and Miniature Golf. On the other hand, we apologize for the challenges you experienced with and with-in your unit. Please don’t hesitate to address any missing equipment issues with our staff as they would be more than happy... More 

Prescott Valley, Arizona
Level Contributor
92 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed July 13, 2015

Our stay with Westgate Towers was interesting. Booked a getaway thru II, we planned on a five day stay and the price was right. Upon arrival the large entrance posted sign was “HOTEL”, that was a first; we were expecting” Westgate Towers Timeshare.” At check in we were asked to stop at the Welcome Desk, a women met us and... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review

Thank you so much for sharing your review. We are a timeshare and do offer guests the opportunity to take a tour and experience what we have to offer, and with that, receive certain incentives, with no obligations. The presentation is optional owners and guest with the exception of those who are traveling under a special package deal in which... More 

Telford, United Kingdom
Level Contributor
179 reviews
162 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
3 of 5 stars Reviewed July 7, 2015

Just spent a week at Westgate Towers, our second visit. Firstly check in is a bit of a nuisance, you have to go to the main front desk to check in, then the time share desk to pick up a welcome pack (and avoid the offers of free breakfast and $75 if you pay a short visit to one of... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met. We understand check-in can be a lengthy process and we are working to find a quicker and smoother method to avoid inconveniencing our guests.... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 6, 2015

This hotel was very nice. It started off with how quick the check in process was, as well as the friendliness of the staff. I asked to be placed in a higher level room with a balcony, and a view of the Disney parks and surely the accommodated me the way I wanted. The room was very clean and I... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review

Thank you so much for your fantastic review and for your recommendation. We are pleased our front desk staff was able to get you checked-in promptly and honor your requests. Providing our guests with the best possible hospitality and service has always been our mission. It goes without saying the amount of gratitude we feel when reading that you plan... More 

Richmond Hill, Georgia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 30, 2015

My mama had like a studio apt with an joining door to my room both rooms were very spacious , jacuzzi bath tubs loved the set up made things really easy ..they have 3 pools , 2 are salt water , staff was very friendly ..there is lots of store near so don't go to that little IGA thinking its... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review

Thank you for being our guest. We are delighted to read that you enjoyed your units and your mother’s which joined. We are pleased to offer a prime location with a variety of shopping and dining options within close proximity. We would love to see you again the next time you are in the area! Sincerely, Anja More 

Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed June 29, 2015 via mobile

Ok I do not know where to start....the filth or the smell???? We stayed for about an hour, then just left. This adventure started with a Graffiti etched elevator ride to a dirty stained room, with the smells of a NY city cab and a rock concert. The bathroom had tiny residents that greeted us, bugs is a more direct... More 

Was this review helpful? Yes 4
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review

Thank you for sharing your thoughts on the Westgate Towers Resort. We regret to hear that you felt the need to leave after only one hour. We do apologize if there was an unpleasant smell in the elevator or if you found any pest in your unit. Had you brought this to the immediate attention of our front desk we... More 

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