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Gaylord Palms Resort & Convention Center

#12 of 159 Hotels in Kissimmee
Certificate of Excellence
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6000 W. Osceola Pkwy., Kissimmee, FL 34746
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Gaylord Palms Resort & Convention Center
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Ranked #12 of 159 Hotels in Kissimmee
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
4130phil
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2,907 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I thoroughly enjoyed my stay here, pleasant experience all round well priced and lovely location. Would think about coming back. My children did think the name was quite funny though. but that just made it better for them

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Chattanooga, Tennessee, Usa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What an amazing place to have a convention.... Drinks and snacks served before starting meeting. Great restaurants for lunchtime, many varieties to choose from. Very friendly wait staff that smiles to care for you while there.

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High Point, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Staff was friendly and effective. Prices for on site for food and beverage seemed high considering the nightly cost of the rooms. Conference staff was incredibly friendly, addressed me by name on more than one occasion.

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Valdosta, Georgia
Top Contributor
68 reviews 68 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This place is it's own city. No need to leave once your here. Restaurants, bars, water park, entertainment, and more. Only downfall is a meal is around 50$ including your drink and a alcoholic drink will set you back between 10-15$ depending on what you order. If you're looking to enjoy yourself order a Long Island. It's the most bang... More 

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Dallas, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Gaylord Palms Resort to my guys at MYDISPLAYSOURCE is the premier Orlando, FL resort. The bonus for us is that our employees get to stay at a great place while getting to work in the nice convention center. We loved meeting at Wrecker's each night for a pulled pork sandwich and a beer. The food was excellent and the... More 

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Oviedo, FL
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here for a business trip. Resort was beautiful and room was very comfortable and clean. The atrium is beautiful. The only thing that would have made this property better would have been if they had a concierge lounge area with snacks and drinks for frequent travelers.

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your kind words! We're so happy that you enjoyed our Resort during your business conference. Our atrium views are definitely a bonus after a long day of meetings! Thank you for your feedback regarding the concierge lounge area. We look forward to welcoming you back for another wonderful experience. -Linda P., Guest Service Guru More 

Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The property is nice, but it is really meant for small children who are 8 years old or younger. We have a 10 and 12 year old; the waterpark and kids pool did not entertain them for long. The indoor attractions was interesting, e.g. alligators, snakes etc... We experienced a really poor customer experience when we booked through the Marriott's... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking time to write about your experience. We do, from time to time, have to make the decision to relocate some of our guests. We do not take this decision lightly and it is not something we wish to do. As is our standard, when these unfortunate situations do arise, we cover the full cost of the... More 

Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We went to the scrapbook expo March 6-7 and stayed one night at the Resort. Honesty with unloading the vehicle and taking our things to the crop. then checking into the room... which was a Journey to get to each point. Once we got our room my friend took off her shoes and the carpet was soaked with water. So... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We sincerely appreciate you taking the time to comment on your recent experience at Gaylord Palms. We're sorry you had such a rocky start to your stay with us, but we're glad that it got much better after that point! We hope you had a great time at the Scrapbook Expo and we hope that you'll come enjoy the conference... More 

Boulder, Colorado, United States
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was here for a business conference and stayed in the hotel as well as spending time in the conference center for our meetings. I thought the interior of the hotel was very picturesque. It has a very large center atrium with live trees, waterfalls and pools. There were even alligators in one section. It kind of reminded me of... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hi Jeff, thank you very much for taking time from your busy schedule to write a review of our property. We're glad that you enjoyed walking around and discovering the different areas of our property. We're sorry that you did not find a dining experience that piqued your interest. We also have another restaurant that is open for dinner called... More 

Ponte Vedra Beach, Florida
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had pre-booked our stay for Spring Break. Stayed 2 nights at this luxury hotel. This was my 2nd visit. Check-In was very slow but when I did get to the front desk, Karen provided exceptional customer service. We received a hand note from Karen to our room later that evening, noting the delay, made mention of our evening plans, and... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hi Sheri, thank you for your very thorough review of your stay with us! We will ensure that Karen hears about the wonderful feedback you've shared. We are disappointed to hear that you were not satisfied with your room and housekeeping service, but are pleased to know that you enjoyed our other property amenities. We will share your comments with... More 

Hotel Review Summarization

What travelers say

  • Very nice(21)
  • Key West(11)
  • Great Place(8)
  • Room service(5)
  • Adult pool(3)
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