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Gaylord Palms Resort & Convention Center

#13 of 159 Hotels in Kissimmee
Certificate of Excellence
4.0 of 5
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6000 W. Osceola Pkwy., Kissimmee, FL 34746
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1 room 1 guest
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Gaylord Palms Resort & Convention Center
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3,182 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • All months
    (3182)
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    (855)
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    (858)
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Massachusetts
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The Gaylord is a world unto itself. If you're there for a conference without a car you are trapped there ... and they know it. A taxi can't pick you up; you must use their approved service. The hotel is surrounded by almost nothing walkable, so there's nowhere to go. Parking is $27 a day if you do have a... More 

Was this review helpful? Yes 1
Sterling, VA
1 review
3 of 5 stars Reviewed 3 days ago NEW

Woke up with ants crawling on my face. Small ants but so weird. Never had ants on my face waking up. I put in complaint on last day but couldn't go through room change hassles. I'm sure they will fix but I am tainted now. Never coming back period.

Was this review helpful? Yes
Capistrano Beach
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Nice place, in for a conference. Staff is friendly and polite, but don't seem able, willing, or trained to follow up on a problem. I arrived late after a long day on the road, wanted to go straight to sleep. Came out of the shower, room was 83 degrees. Hit the "Consider it Done" button, spoke to someone very polite.... More 

Was this review helpful? Yes 1
Clearwater, Florida
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very amazing walkways throughout the property. It is like walking through different towns under one roof. Absolutely gorgeous. The rooms are comfy and the rooms with a balcony are worth it. The balcony rooms overlook the scenery from the enclosed areas with the gardens and restaurants. I've been to many hotels and this is one of my favorites.

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hello Suzanne, Please accept our sincerest thanks for this amazing review! We take pride in our beautiful resort and are so happy you were able to enjoy the breathtaking atmosphere. We look forward to welcoming you back for another wonderful experience! -Shauwna, Guest Service Guru More 

Miami, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We went October 2014 and it was amazing. We stayed in the 1 bedroom suite. Everything was clean and comfortable. The pull out couch was exceptionally comfortable. The staff was very friendly. The indoor garden/courtyard is amazing!!!! the kids loved the water park area on site and so did we as we could just relax while watching the kids play.... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Elaine, Thank you for your comments on our resort. We are very glad to read that you had a great time at our resort. We hope that you get a chance to come back during the holiday season so you can experience our ICE festivities, which will be even more impressive than in the past. Sincerely, Emilio S. Guests Services More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This place is amazing. It's a small city it it's slef. Once you get here you really have no need to go any where else. They have everything you need right here. The staff is great the views are breath taking. The pools are wonderful. It's like being on a pleasure island. It's a wonderful place to bring the family,... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to comment on our resort. We are very glad to read that you have a great time at our resort and that you will visit us the next time you are in the area. We hope that you get a chance to come back during the holiday season so you can experience our ICE... More 

Chicago, Illinois
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My family and I recently stayed for four nights due to a convention my husband was attending. The resort is beautiful, numerous areas to walk around. We upgraded our room to have a balcony facing the atrium. It was well worth the extra money. The room was clean and comfortable. \ One of the downfalls was that all the restaurants... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to comment on our resort. Our management team is always analyzing the other resorts in the area to make sure we are providing the best value to our guests. I will pass along your comments so they are aware of your thoughts. We hope you will visit us again the next time you are... More 

Paris, France
1 review
4 of 5 stars Reviewed 1 week ago

The gaylord Palms resort is one of the best resorts I have ever been in. But the problem is they have a poor staff not friendly not smiling lack of experience. Needs a better staff. Valet parking is horrible it takes literally 20 minutes to bring my car I hope it gets better because I love that resort .

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Na1sa, Thank you for sharing feedback from your recent stay. Please accept our apologies for the service you experienced. At Gaylord Palms we pride ourselves on being a resort dedicated to flawless customer service and it’s clear we did not provide this for you. Our leadership team uses guest feedback like yours to address areas of concern and take corrective... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Came to Florida for a long weekend away from a stressful job. Missed my flight and took the next available to Orlando allowing my friend to stay at the hotel which I switched to their name. He Valet parked since he got in late, needless to say the car doesn't work and we were told there is nothing they can... More 

Was this review helpful? Yes 3
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for writing a review of your recent experience with us. I understand that you have been in contact with our Claims department. The hotel is investigating the occurrence and should be in contact with you. Ben A, Supervisor-Reservations More 

SAINT PETERSBURG
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed here at Christmas for the past several years. Its always a wonderful experience, from the time we check in until the time we leave, we could not think of a thing to contribute to change. We have stayed as a couple...as a family...and met family and friends there. No one was ever disappointed!! Will continue are tradition.

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Karin J, Thank you for visiting us time and time again!, we hope you have many more wonderful visits to our property! Ben A, Guest Service Guru More 

Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Key West(8)
  • Great Place(5)
  • Room service(3)
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