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Gaylord Palms Resort & Convention Center

#12 of 160 Hotels in Kissimmee
Certificate of Excellence
4.0 of 5
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6000 W. Osceola Pkwy., Kissimmee, FL 34746
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Gaylord Palms Resort & Convention Center
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Ranked #12 of 160 Hotels in Kissimmee
Certificate of Excellence
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3,014 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed today NEW via mobile

Honestly it was not as amazing ad I pictured it would be. Room service was incredible though. The pools were amazing and so was the scenery. However, customer service was terrible. We were not informed of the mandatary test at check in, so when the alarms went off I was concerned. We were given no notice which was unacceptable. Also,... More 

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Viera, Florida
Contributor
18 reviews 18 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

Gaylord's Palms is a favorite of our family. Wreckers Restaurant is very good with varied menu and excellent staff, in particular Marlissa and Tim. They have been wonderful to our family. Front Desk staff is exceptional, led by Eric, Brianna and Becca. All three could not be more knowledgeable and helpful

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Toronto
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for 4 nights for a conference and was pleasantly surprised. The standard room I booked exceeded my expectations - it was extremely spacious and nicely furnished. My room did face the interior of the hotel and it did get a little noisy on some nights. The wifi is a bit slow and has restrictions so be prepared. The resort... More 

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Clermont, Florida
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We live locally and booked a 1 night res. to celebrate our son's 9th Birthday. It was incredible! Sasha, our FD hostess was welcoming, professional and quickly checked us in. She then went a step further and upgraded us to a balcony atruim view b/c of our son's B-day. Add to this, she then found a clean and vacant rm... More 

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Clearwater, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Once again we stayed on memorial weekend at Gaylord Palms and we're never disappointed. Plenty of amenities. So much you don't even have to leave the resort. We enjoy The Cypress Springs water park and the family friendly pool, that area is one of our favorite parts of the resort. The food is always delicious and the staff is always... More 

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Riverview, Florida
Top Contributor
51 reviews 51 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is our third time staying here and it was just as good as the first. My husband and I decided to just take a little day trip. The rate was only $119.00 for the night we stayed and they put us in a room overlooking the atrium. Even better than the last time. The only thing missing, they didn't... More 

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kidderminster uk
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed yesterday NEW

This HAS to be visited. OK not necessary to stay, but just visit !! Very special. The interior "jungle" is superb. Its beyond belief. Walk around this --BETTER THAN-- Eden project, and free--inc parking IF you buy something--Gin? BUT YOU MUST get your receipt stamped to get free exit from carpark.

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Jamaica
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a lovely hotel, when you are inside there is an outdoor feel due to the glass top dome in the common areas. I went in December so the entertainment was "Christmassy" and very good. Having the coffee shop and other restaurants and stores on the property was good. The room was lovely and the bed was comfortable. Another... More 

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Atlanta
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here one night for work. Went to self park upon arrival . . . that lot is a mile from the hotel lobby. Nice location to force use of the valet. I was annoyed immediately. Checkin line was 30 people deep and too 20 minutes - did not help things. Mad crowds in the elevator banks - getting worse.... More 

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Los Angeles, CA
Contributor
18 reviews 18 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Gaylord Palms is a lovely resort. The king room was large and comfortable. The pool areas (adult and kids) are terrific. We used the shuttle to Disney on several occasions, which was a nice feature. The breakfast buffet was fine, but a bit pricey. We’d definitely stay there again. A few notes: The hotel is large and next to... More 

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Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Key West(8)
  • Great Place(5)
  • Room service(3)
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