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All 158 Kissimmee hotels

Gaylord Palms Resort & Convention Center

4.0 of 5 Resort   |   6000 W. Osceola Pkwy., Kissimmee, FL 34746 (Gaylord Palms Resort and Convention Center)
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Ranked #10 of 158 Hotels in Kissimmee
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Ashley M Stuart, Florida
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2,600 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stuart, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This was our first stay at Gaylord Palms. It will not be our last. Views of the Atrium from our room are amazing! Our 4 year old loved everything especially the water slides at the pool! Staff was very pleasant. Only thing is, lots of walking and it can be very confusing. Hope to spend more time in the future!

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Found room to be spacious and comfortable. Staff very friendly and helpful. Bed was very comfortable. Wifi was good but hard to get outside of your room. Not sure about other rooms, but the emerald bay rooms were really good. Would definitely stay here again.

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hi Scott, thank you so much for your kind words. We are glad that you found your accommodations to be so comfortable! Thank you again for the great review. We look forward to seeing you again soon! -Linda P., Guest Service Guru More

Haddington, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Having booked to stay at the Gaylord Hotel to finish off a fantastic holiday I am sad to report that it was a let down. The rooms are just like any other hotel but you pay a lot more for nothing special. I had also booked for bed & breakfast for myself, husband and children and then was charged for... More

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hi Jenn, we sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. We're glad that our concierge agent was able to assist in making things right for you in regards to your breakfast. Please be... More

Land O Lakes, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

If your vision of the science-fiction future has humanity living in domes with artificial environments under glass, the Gaylord Palms Resort is a good place to get a taste of that. The nine-story octagon with two additional pavilion wings is probably as close as you're going to get to the future of your imagination since the similar space in the... More

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Please accept our sincerest thanks for this amazing and in-depth review! We're glad that you were able to explore and experience so much of our Resort during your stay. Thank you for all of the feedback that you provided in your review; we have forwarded your comments along to the appropriate departments so that we can address the less-than-flawless items... More

Senior Contributor
29 reviews 29 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

After staying at the Gaylord Opryland Hotel several times I was very excited to find out there was a Gaylord hotel in Florida. Unfortunately there is no comparison between the two. We arrived Labor Day evening for a one night stay as we traveled to Fort Lauderdale. According to the staff, the hotel was empty as everyone had left after... More

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for sharing feedback from your recent stay. Please accept our apologies for the service you experienced during your first stay with us. We pride ourselves on being a resort dedicated to flawless customer service, and it’s clear we did not provide this for you. Our leadership team uses guest feedback like yours to address areas of concern and... More

Vevey, Switzerland
Top Contributor
82 reviews 82 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I feel a bit mean giving an Average review. The resort is huge, has a wonderful pool with a tremendous water playground for kiddies, and an amazing atrium with alligators. The room facilities are good and the gymnasium is impressively large and well equipped. I see a number of family reviews raving about the stay and you can understand that.... More

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to review your recent stay. We are deeply disappointed to hear that we did not exceed your expectations as a Resort and appreciate your compliments on our pool area and fitness center. We accept the challenge of changing your impression of our resort and hope that you will consider Gaylord Palms upon your return... More

Indialantic, Florida
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

I am very pleased with our stay this past weekend. Our suite was great, which we were upgraded to with my husband's platinum status. Our kids always love looking at the alligators and the fort replica. The landscaping is never disappointing. My kids loved the kids pool with basketball hoops and slides. My only complaint would be the mildew on... More

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you your review, Our Stars strives to provide flawless service and unique experiences. I will be passing your comments to our pool team to make sure they are aware and are able to address the issue. I would also like to say thank you to family for being Marriott Rewards members. We hope so see you and your family... More

Daytona Beach, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My family and another family stayed there this past last weekend. We did the Universal Halloween Horror nights and could have picked a hotel closer to theme park and cheaper than Gaylord Palms. This is a beautiful hotel, grounds, and pool area so we pay the extra expense because we thoroughly enjoyed this hotel.

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your kind words! We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms. We’re thrilled our Resort was all-around extremely enjoyable for you and the rest of your party! We look forward to welcoming you back! -Linda P., Guest Service Guru More

Perth Western Australia
Top Contributor
70 reviews 70 reviews
14 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Two years ago I wrote a review titled "The place to stay in Orlando". Unfortunately I cannot say that anymore. While the location of this hotel is good for accessing Disney, their shuttle service has become average at best. So much so we ended up opting to pay the $17 a day parking fee at Disney and driving. On arrival... More

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to share your experience and your feedback about your recent visit. We are very sorry to learn that your visit did not meet with your expectations and would be most appreciative for the opportunity to personally speak with you. Kindly contact our Customer Care Guru at 407-586-2018 or by e-mail at esantos@gaylordhotels.com, at your... More

Laguna Niguel, California
Top Contributor
113 reviews 113 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here in early August for five days to attend a conference. I was upgraded to an atrium facing room based on my Marriott membership and I was glad they did. It was very nice to be able to open my sliding door to the balcony to the climate controlled atrium (although some exterior rooms can see the Disney... More

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed Wreckers Sports Bar, Sandbar, and our property amenities. We are also happy to know you enjoyed your atrium view room. We hope to welcome you back in the near future! Kanisha W. - Guest Service... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(46)
  • Key West(21)
  • Room service(16)
  • Great Place(15)
  • Adult pool(4)
  • Old Hickory Steakhouse(3)
  • Atrium view(3)
  • Parking lot(3)

Additional Information about Gaylord Palms Resort & Convention Center

Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746
Location: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1406
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando

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