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All 158 Kissimmee hotels

Gaylord Palms Resort & Convention Center

4.0 of 5 Resort   |   6000 W. Osceola Pkwy., Kissimmee, FL 34746 (Gaylord Palms Resort and Convention Center)
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Ranked #11 of 158 Hotels in Kissimmee
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
conniewalters Sanibel Island, Florida
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2,715 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sanibel Island, Florida
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

Christmas time at the Gaylord Palms in Kissimmee, Florida is magical for ALL ages. The decorations and foliage is over the top. The staff truly cares. There is so much to see and participate in, you won't be disappointed. You can make a gingerbread house, ice skate, have hot chocolate with Santa, stroll through the magical garden pathways through out... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you so much for your kind words. It sounds like you and your family definitely took advantage of all of our Christmas activities around the Resort! We hope that this will be the beginning of a family tradition for you! Thank you again for the great review. -Linda P., Guest Service Guru More 

Hollywood, Florida
Top Contributor
692 reviews 692 reviews
31 hotel reviews
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Amazing time, room were huge, clean and had the view to the Atrium garden. We went to see the ice sculpture nutcraker theme had great time, be aware is VERY COLD 9 degrees it worth to see, hotel provided jacket for exhibition. Hotel has various restaurants to choose from, hotel also has garden which is great to walk around spend... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed your room, the ICE! attraction, our restaurants and our property amenities. We hope to welcome you back in the near future! -Linda P., Guest Service Guru More 

Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Granted, it was a busy season and an extremely busy night for the hotel. However, being upfront and honest with customers is always better than continuous disappointment. Valet parking was a nightmare. Check in brought friendly employees, but unfortunately they were not giving accurate information about the ICE exhibit or about the restaurant availability. We could not get a reservation... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to review your recent stay. We sincerely apologize about your experience here at the resort. The level of service you experienced is certainly not our standard. Please be assured your comments have been passed along to the appropriate personnel and action will be taken. We're happy that you enjoyed the property grounds and our... More 

Center Hill, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had reservations to stay at Nick Hotel for our youngest daughter's birthday and after being put in 2 different rooms we had enough of the filth! As my husband checked us out I was on the phone with Gaylord Palms which was right around the corner and this was happening at 12:30AM. The reservationist was so polite and understanding.... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hi Kelly, please accept our sincerest thanks for this amazing review! We are grateful you selected Gaylord Palms to celebrate your youngest daughter's birthday. We empower our STARS (Gaylord-speak for employees) to WOW our guests, and we're so happy that our reservations and front desk agents were able to help salvage your daughter's birthday! We look forward to welcoming you... More 

Orlando, Florida
Top Contributor
151 reviews 151 reviews
25 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We went to the hotel just for their annual ice carving display and to see the Christmas tree lighting. Both were very very good and we will do them again. The hotel was decorated nicely and more heavily in the public areas around ICE! and the main lobby area with the large Christmas tree.

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you so much for your kind words. It sounds like you definitely took advantge of the vast amenities we offer at Gaylord Palms Resort, including the ICE exhibit. Thank you again for the great review. We hope to see you again soon! Eric - Service Guru More 

Kansas City, Missouri
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I attended a conference at Gaylord and had a great experience. The room was big and comfortable and I had a balcony. They had a great kids pool and a separate adult pool. The staff was very polite. The one disappointment was the restaurant. We had dinner Sunset which was boat. the place was nice but the food was really... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thanks you very much for your kind words. It really sounds like you enjoyed the wonderful room and pools during your stay. We're sorry your dining experience did not live up to your expectations. Our food & beverage team takes pride in providing diverse dining options and its never good to hear when one of them does not live up... More 

Tampa, Florida, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed one day and was the worst. The people who do parking were rude. I cannot say harsh language but that's how rude they were. I am a Marriott gold member and I guess the executive suite is an upgrade. Not even close. I thought maybe being in emerald bay was going to be the upgrade. I only ate one... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking time to write a review of your recent stay here. I would like to apologize for the troubles you experienced during your stay. I have passed along your concerns regarding the parking to our parking management team for further review. If you would like to discuss your stay with us in more detail, please feel free... More 

Melbourne, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed at Gaylord Palms in Kissimmee to celebrate my son's birthday. We had other family and friends join us, and we all agree it was a wonderful hotel. Prior to our stay, I let the hotel know we were there to celebrate my son's second birthday, and they went above and beyond to help make it special. My 2... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed your room with the fabulous view, Cypress Springs Water Park and our property amenities. We hope to welcome you back in the near future! Eric - Service Guru More 

Orlando Fl
Contributor
15 reviews 15 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was our second visit to Ice having seen Shrek a few years ago. The artistic skills of the sculptors is amazing and always great to see. That is where the fun ends in our opinion and it will probably be our visit. This year we took our excited 3 year old grandson who wanted to ride the ice slide.... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are not taken lightly and they will be reviewed with the appropriate personnel. Again, thank you for your feedback... More 

Davie, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Gaylord Palms to enjoy their Christmas events.. It was AMAZING, MAGICAL, MERRY!! SO WONDERFUL! The decorations were gorgeous, ALL the staff was friendly, the shows at night were awesome.. They had a scavenger hunt for the kids who had so much fun looking for all the hidden reindeers. The room was super clean.. The restaurants were... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your kind words! We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms. We’re thrilled our array of restaurants provided the perfect meal for everyone in your group and christmas shows made your night. We look forward to welcoming you back! Eric - Service... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(38)
  • Key West(17)
  • Great Place(13)
  • Room service(9)
  • Adult pool(4)
  • Atrium view(3)
  • Parking lot(3)
  • Old Hickory Steakhouse(3)

Additional Information about Gaylord Palms Resort & Convention Center

Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746
Location: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1406
Reservation Options:
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Hotel Style:
#2 Luxury Hotel in Kissimmee
#3 Spa Hotel in Kissimmee
#6 Romantic Hotel in Kissimmee
#6 Top resorts Hotel in Kissimmee
#6 Business Hotel in Kissimmee
#11 Family Hotel in Kissimmee

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