We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 158 Kissimmee hotels

Gaylord Palms Resort & Convention Center

4.0 of 5 Resort   |   6000 W. Osceola Pkwy., Kissimmee, FL 34746 (Gaylord Palms Resort and Convention Center)
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Stay for Breakfast!
Gaylord Palms Resort & Convention Center
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Gaylord Palms Resort & Convention Center to your Saves list
Ranked #11 of 158 Hotels in Kissimmee
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Sandra S Naples, Florida
Write a Review

2,824 reviews from our community

Traveler rating
    1,262
    879
    363
    201
    119
See reviews for
858
419
61
1,082
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (904)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2824)
  • Mar-May only
    (702)
  • Jun-Aug only
    (696)
  • Sep-Nov only
    (661)
  • Dec-Feb only
    (765)
All months
Naples, Florida
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel hosted "The Money Show" so we stayed in the hotel for convenience. It's a lovely hotel with all of the luxury amenities and a good number of restaurants. The facility is huge so plan on walking a lot. Comfortable shoes are highly recommended.

Was this review helpful? Yes
Port Charlotte, Florida, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

This is a gorgeous hotel...staff are very friendly and the grounds are lovely. We visited in December as part of an ICE package. We could go see the ice sculptures which was a work of art! Complimentary family pic and hot cocoa as well. There was a great pool and splash park for the kids, an arcade, and a scavenger... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hi Noelle, please accept our sincerest thanks for this amazing review! We are grateful that you selected Gaylord Palms for your family's getaway. We're thrilled that our STARS (Gaylord-speak for employees), property grounds and ICE! attraction provided you and your family with a memorable weekend. We look forward to welcoming you back for another wonderful experience. -Linda P., Guest Service... More 

Boca Raton, Florida, United States
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I made a reservation for my girlfriend and her 2 sisters. I wanted to make sure I paid for both nights when I made the reservation so they wouldn't have to worry about check out. They took my credit card information and charged for 1 night, I called and asked them to charge for both, they said they couldn't but... More 

Was this review helpful? Yes
Smyrna, Tennessee
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is much younger than Nashville gaylord....real nice and layout is easy to navigate...there are shops and restaurants on site..The pricing is a bit high you would have to leave site in-order to save money but getting a cab would prob break even. Over all this is a nice hotel you will enjoy your stay

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you so much for your kind words! We're glad you enjoyed your stay with us and found it easy to navigate. We're a bit smaller than our sister property near Nashville, so that definitely helps! Thank you again for the great review. We hope to see you again soon! -Linda P., Guest Service Guru More 

Ilkeston, United Kingdom
Senior Contributor
42 reviews 42 reviews
3 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We visited here just before Christmas to see the ice display. The ice sculptures was theme on the nutcracker, we spent over a hour in the ice display area. The ice sculptures were very beautiful and detailed. Before you go into the ice display area they provide you with a large coat. You need to wear long trousers and a... More 

Was this review helpful? Yes 2
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We are pleased to hear you had a great time during our ICE events. They truly make the holidays a time to remember. Thank you for choosing us during your stay in Orlando and we hope to see you in the close future. Eric - Service Guru More 

Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Although pricey, just as you would find anywhere in Orlando, you can disappear into the foliage and decorations on the inside. Huge waterfalls, cute things to take pictures with, even small enclosures holding different specimens in tanks that you can look at. If you get a room with a balcony on the inside, you get beautiful views, and it is... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Samantha, Thank you for taking the time out of your busy day to write about your wonderful experience. I'm truly glad you had an amazing time being able to disappear into all the decorations the hotel has to offer. Thank you again for choosing us and we hope to see you in the future. Eric - Service Guru More 

Tampa, Florida, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

What you would expect for the area. Small, expensive, clean room. The Hotel is very confusing to get around. They charge for everything ex: wifi and parking. The Premises are very attractive and kept up well. The service is pretty good and food was also. We attended with a convention group of about 500 and they set up many food... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed our food and property grounds! Please be assured our hotel leadership reviews the pricing and practices in our marketplace to ensure we offer competitive rates and that our practices are in-line with other comparable resorts.... More 

Savannah, Georgia, United States
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Over the past four years we have spent six nights at this resort while attending conventions, and have never been disappointed. My wife and I have recommended Gaylord Palms to others who have stayed and agree that it has everything and anything you need or want. It can be a little on the expensive side if you eat in and... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your kind words! We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms each time! We appreciate your loyalty to our Resort and are thrilled that you have enjoyed all of your stays with us! We look forward to welcoming you back! -Linda P.,... More 

Miami, Florida
Top Contributor
253 reviews 253 reviews
71 hotel reviews
178 helpful votes 178 helpful votes
3 of 5 stars Reviewed 1 week ago

Buyer Beware. The Gaylord is a amazing resort with so many activities for adults and children. We visited while the "Ice" event was there and that was a lot of fun! Our room was spacious, clean and comfortable, with a great view overlooking the atrium. However, service at all levels was Terrible at best. Whenever we called the front desk,... More 

Was this review helpful? Yes 3
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Cliff, thank you for sharing feedback from your recent stay. Please accept our apologies for the lack of service you experienced throughout your visit. At Gaylord Palms we pride ourselves on being a resort dedicated to flawless customer service, and it’s clear we did not provide this for you. Our leadership team uses guest feedback like yours to address areas... More 

Belleview
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a wonderful time. I can't say enough good about this hotel. The beds were just right, not to hard not to soft. We had a regular room view. I think the next time I will get the atrium view. It had a fridge not a microwave. Customer service is 100 percent. I have no complaints at all.

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Please accept our sincerest thanks for this amazing review! We are grateful you selected Gaylord Palms for your getaway. We're thrilled that our STARS' service provided you with a memorable weekend and that you loved our property. We look forward to welcoming you back for another wonderful experience. -Linda P., Guest Service Guru More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Gaylord Palms Resort & Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very nice(29)
  • Key West(15)
  • Great Place(12)
  • Room service(8)
  • Adult pool(4)
  • Atrium view(3)
  • Old Hickory Steakhouse(3)
  • Parking lot(3)

Additional Information about Gaylord Palms Resort & Convention Center

Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746
Location: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1406
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Marriott, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Gaylord Palms Resort & Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Hotel Style:
#2 Luxury Hotel in Kissimmee
#3 Spa Hotel in Kissimmee
#6 Top resorts Hotel in Kissimmee
#6 Business Hotel in Kissimmee
#7 Romantic Hotel in Kissimmee
#11 Family Hotel in Kissimmee

1,128 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1097)
Viewed
Family/play areas (23)
Viewed
Dining (61)
Viewed
Hotel & grounds (277)
Viewed
Bathroom (38)
Viewed
Room/suite (137)
Viewed
Pool/beach area (91)
Viewed
View from room (80)
Viewed
Business center/function rooms (12)
Viewed
0:28
Videos (2)
Viewed
Other (376)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (14)
Viewed
Pool/beach area (4)
Viewed
Dining (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay