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Gaylord Palms Resort & Convention Center

#11 of 160 Hotels in Kissimmee
Certificate of Excellence
4.0 of 5
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6000 W. Osceola Pkwy., Kissimmee, FL 34746
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Gaylord Palms Resort & Convention Center
Best prices for: 1 room 1 guest
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Ranked #11 of 160 Hotels in Kissimmee
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Diane R Danbury, Connecticut, United States
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2,959 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Danbury, Connecticut, United States
Top Contributor
95 reviews 95 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at the Gaylord for a work related conference. The hotel is beautiful and the staff were very friendly. It really feels as if you are in a rainforest complete with an alligator/turtle area. My room was very clean although it faced the highway and not the indoor atrium. There are a few restaurants in the hotel and once... More 

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Asheboro, North Carolina
Contributor
20 reviews 20 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed for four days to attend a convention. Check in was easy and fast. As we walked to our room, our pathway took us over a small stream where alligators make their home. They aren't huge, and when they get too big, they move back to the conservatory area that let them come to the Gaylord as babies. There... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hi Peggy, please accept our sincerest thanks for this amazing review! We are grateful you selected Gaylord Palms for your family's getaway. It sounds like you definitely enjoyed our property amenities and we're glad you got to explore the entire Resort! We look forward to welcoming you back for another wonderful experience. -Linda P., Guest Service Guru More 

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

I was excited and looking forward to a wonderful trip. And although upon approaching the impressive hotel and the great evening check-in desk staff, it went downhill from there. Room service food was poor. Limp lettuce. Smelly shrimp. Below average soup. Mc Donalds or any local take-out better. Unbeknownst to me interior room and hall construction has and was going... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to write about your recent stay with us. I would like to invite you to contact myself directly in reference to your issues during your stay. Please feel free to contact me at any time at 407-586-2043, so that we may discuss your experience. Ben A, Supervisor-Reservations More 

Columbus, Ohio
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Absolutely beautiful domed hotel! We stayed with a large convention and enjoyed the fact that there were several places at night to have a drink or two! Room was clean and serviced well each day. The spa services were also amazing! We had crummy weather (rain and cool temps...boo!) so I spent time at the spa two different days! It... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you so much for your kind words regarding your recent stay! Our Relache Spa is a favorite of many of our guests and we are happy you enjoyed it! We look forward to the next time we have an opportunity to serve your hotel and spa needs! Ben A, Supervisor-Reservations More 

Wilsonville, Oregon
Top Contributor
118 reviews 118 reviews
40 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I didn't rate it a 5 for three reasons; valet "asked" for a tip and pool/Sandbar servers were horrible. Lastly, concierge was useless, cared less and not knowledgeable. But those are minor. Once I got passed that it would be a "5". Room 5049 is ideal. Balcony that had privacy. Room was super clean and housekeeping was pleasant. I stayed... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to write a review! I am sorry to hear of your experiences with our Valet and Sandbar staff, I have forwarded this to their attention so they may address these issues. As well, thank you for your kind words about our cleanliness and restaurant menus. We hope that the next time you are in... More 

Montrose, Colorado
Contributor
16 reviews 16 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good location. Ideal if you have a conference there, but need to have a taxi to go off grounds. Close to lots of restaurants, close to Disney World. Need to take a cab to go off grounds, but not expensive compared to most cities.

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to write a review of your recent stay. With restaurants and shops a short drive away, as well as the Walt Disney World Resort right next door, our location is perfect for a business meeting or family vacation. We hope to see you the next time you are in Orlando! Ben A, Supervisor-Reservations More 

Crown Point, Indiana
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

had a business meeting and dinner. never been to this resort. had tons of things to do, great water park. Staff was helpful polite and kept things moving. Room was clean and I could have stayed longer just to relax. Saw some of the other reviews-my stay was good

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for the kind words regarding your recent stay! We look forward to seeing your again for a relaxing vacation! Ben A, Supervisor-Reservations More 

Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

I stayed at the resort quite a few times in the past, love the environment and being able to walk around with the kids and they love the alligators and different things at the hotel. Although this time was well not at all worth the stay, got there around 11am Sat morning and room was available so check in was... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are not taken lightly and they will be reviewed with the appropriate personnel. Again, thank you for your feedback... More 

Tallahassee, Florida
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I didn't get a chance to stay at this hotel but I visited it twice as I was attanding a convention that was being held at this resort... This is a HUGE hotel with a central courtyard that is all under glass...it was extraordinary and beautiful...it is well designed and it had a large number of shops and places to... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you very much for taking time from your busy schedule to write about our property. We are very pleased that you enjoyed your conference and our facilities during your visit. Our Stars strive to provide our entire guest both here for work or for pleasure with the best experiences possible. We hope to welcome you back the next time... More 

Cincinnati, Ohio
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was a great pick for a place to stay on a spring break. All of the staff that I encountered were friendly and helpful. The atrium is quite impressive as it houses many restaurants, waterfalls, gardens, and space all under one glass roof. The resort is big but not overwhelming. The rooms are medium-sized with comfortable beds and a... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you so much for your kind words. It sounds like you and your family definitely took advantage of the vast amenities we offer at Gaylord Palms Resort, including our pools and the unique experiences like the alligator feedings. Thank you again for the great review. We hope to see you again soon! Emilio S. Guest Services Guru More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Key West(8)
  • Great Place(5)
  • Room service(3)
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