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Gaylord Palms Resort & Convention Center

#11 of 160 Hotels in Kissimmee
Certificate of Excellence
4.0 of 5
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6000 W. Osceola Pkwy., Kissimmee, FL 34746
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Gaylord Palms Resort & Convention Center
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Ranked #11 of 160 Hotels in Kissimmee
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
asiagirl511 New York City, New York
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2,963 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

I recently stayed at this hotel for a conference. If you have a conference at their convention centre I strongly recommend you stay somewhere else and can it over each day. This hotel is so isolated and hence you are beholden to their completely overpriced and over rated restaurant fascilities. We ventured out one night to eat off site. I... More 

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New York City, New York
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is great hotel for conferences and big business meetings. The hotel has very nice large atrium with many plants and flowers, but the ceiling leaks when it rains. Conference facilities are spacious and nice. The food during our conference was decent. The swimming pool and gym are also very good.

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your comments on our property. We hope you got to experience some of the unique opportunities our atrium offers and that the leaks did not inconvenience your visit. We hope you will consider us again the next time you are in the Orlando area. Emilio S. Guests Services Guru More 

papillion
Top Contributor
90 reviews 90 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

not much to recommend expensive; isolated so nothing is close to allow an alternative to unreasonably high prices, $4 for a 16oz bottle of pop. room charges should afford a room without frayed towels, and a bathroom that smells like a YMCA locker room and has a shower head pulled away from the wall and not directable. And, "hot' water... More 

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Birmingham, Alabama
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Tip: Schedule a shuttle to the airport at least 5 hours before your flight. Otherwise a taxi is $65. Booking: Booking was easy online. I actually had this room transferred from my boss and it was easy to do online. Check-in: I got into the resort at about 2am and the receptionist took pity on me by giving me a... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Again, thank you for your feedback which allows us to continually improve. Guest Service Guru - Kanisha More 

Danbury, Connecticut, United States
Top Contributor
101 reviews 101 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Gaylord for a work related conference. The hotel is beautiful and the staff were very friendly. It really feels as if you are in a rainforest complete with an alligator/turtle area. My room was very clean although it faced the highway and not the indoor atrium. There are a few restaurants in the hotel and once... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hi Diane, thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed exploring the atriums and the pool slides- it sounds like you embraced your inner child! We hope to welcome you back in the near future! -Linda P., Guest Service Guru More 

Asheboro, North Carolina
Contributor
20 reviews 20 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed for four days to attend a convention. Check in was easy and fast. As we walked to our room, our pathway took us over a small stream where alligators make their home. They aren't huge, and when they get too big, they move back to the conservatory area that let them come to the Gaylord as babies. There... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hi Peggy, please accept our sincerest thanks for this amazing review! We are grateful you selected Gaylord Palms for your family's getaway. It sounds like you definitely enjoyed our property amenities and we're glad you got to explore the entire Resort! We look forward to welcoming you back for another wonderful experience. -Linda P., Guest Service Guru More 

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

I was excited and looking forward to a wonderful trip. And although upon approaching the impressive hotel and the great evening check-in desk staff, it went downhill from there. Room service food was poor. Limp lettuce. Smelly shrimp. Below average soup. Mc Donalds or any local take-out better. Unbeknownst to me interior room and hall construction has and was going... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to write about your recent stay with us. I would like to invite you to contact myself directly in reference to your issues during your stay. Please feel free to contact me at any time at 407-586-2043, so that we may discuss your experience. Ben A, Supervisor-Reservations More 

Columbus, Ohio
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Absolutely beautiful domed hotel! We stayed with a large convention and enjoyed the fact that there were several places at night to have a drink or two! Room was clean and serviced well each day. The spa services were also amazing! We had crummy weather (rain and cool temps...boo!) so I spent time at the spa two different days! It... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you so much for your kind words regarding your recent stay! Our Relache Spa is a favorite of many of our guests and we are happy you enjoyed it! We look forward to the next time we have an opportunity to serve your hotel and spa needs! Ben A, Supervisor-Reservations More 

Wilsonville, Oregon
Top Contributor
120 reviews 120 reviews
41 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I didn't rate it a 5 for three reasons; valet "asked" for a tip and pool/Sandbar servers were horrible. Lastly, concierge was useless, cared less and not knowledgeable. But those are minor. Once I got passed that it would be a "5". Room 5049 is ideal. Balcony that had privacy. Room was super clean and housekeeping was pleasant. I stayed... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to write a review! I am sorry to hear of your experiences with our Valet and Sandbar staff, I have forwarded this to their attention so they may address these issues. As well, thank you for your kind words about our cleanliness and restaurant menus. We hope that the next time you are in... More 

Montrose, Colorado
Contributor
16 reviews 16 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good location. Ideal if you have a conference there, but need to have a taxi to go off grounds. Close to lots of restaurants, close to Disney World. Need to take a cab to go off grounds, but not expensive compared to most cities.

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to write a review of your recent stay. With restaurants and shops a short drive away, as well as the Walt Disney World Resort right next door, our location is perfect for a business meeting or family vacation. We hope to see you the next time you are in Orlando! Ben A, Supervisor-Reservations More 

Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Key West(8)
  • Great Place(5)
  • Room service(3)
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