We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gaylord Palms Resort & Convention Center

#12 of 159 Hotels in Kissimmee
Certificate of Excellence
4.0 of 5
Hotel website
Hotel deals
Hotel packages
6000 W. Osceola Pkwy., Kissimmee, FL 34746
Special Offer
Earn Rewards Points
Gaylord Palms Resort & Convention Center
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #12 of 159 Hotels in Kissimmee
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
dasco474 Dwight, Illinois
Write a Review

2,915 reviews from our community

Traveler rating
    1,303
    914
    374
    203
    121
See reviews for
875
423
63
1,129
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (933)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2915)
  • Mar-May only
    (750)
  • Jun-Aug only
    (696)
  • Sep-Nov only
    (661)
  • Dec-Feb only
    (808)
All months
Atlanta, Georgia
Top Contributor
168 reviews 168 reviews
61 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed yesterday NEW

I recently stayed here for a convention and found the hotel to be massive, poorly laid out and impersonal. The staff were, with the sole exception of Ashley in the steakhouse bar, uninterested in guests. My 3 other collegues all walked away with the feeling that this hotel is a great example of all that is wrong in Orlando hotels.... More 

Was this review helpful? Yes
Dwight, Illinois
Top Contributor
153 reviews 153 reviews
54 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had the opportunity to stay here for four days this past week and what a great experience! The property is beautiful and very well maintained and the glassed in climate controlled atrium is so interesting to wander around in! The water features are gorgeous I especially loved the "Everglades" with its feeling of being on a path in southern... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear dasco471, Thank you for taking time to write a review of your recent stay with us! Your kind words about our atrium's have been passed along to our amazing horticulture team, who works tirelessly to keep it looking in such pristine shape! We strive to provide a flawless experience, from arrival to departure, and I am sorry that there... More 

Boca Raton, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As a Travel Agent I like to stay at hotels to see what my clients would see when they go on these getaways. The hotel is beautifully landscaped and have very helpful staff. They have free shuttle buses to and from the Disney Parks until late at night which is a bonus. Stay in the Key West section in the... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear JAM1216, Thank you for your kind words regarding your recent stay with us. We hope, as a travel agent, you pass along your positive experiences to your valued guests, so that we can entertain them in the future. Our Key West restaurant, currently undergoing a renovation, wil reopen soon with a new look and a new menu that is... More 

San Francisco, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This place was highly recommended by a friend of my husband and I'm glad we ended up staying there. Had a great time with the family at this resort. Swimming pool was very nice, the grounds were well-cared for and the free shuttle to local attractions made the trip very convenient.

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to write a review of your recent stay with us! Our Cypress Springs Water Park is truly a family favorite. Our Shuttles to the Disney Theme Parks are a fantastic option for staying a few minutes away from Walt Disney World. We hope to see you again on your next visit to Orlando! Casey... More 

Ottawa, Canada
Contributor
19 reviews 19 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Recently was in Orlando a week long training session. Really enjoyed this hotel. It definitely feels like a mini resort with restaurants and shops scattered throughout the indoor atrium. Even some live gators to visit! Very comfortable rooms, very clean and very luxurious. My room overlooked the outdoor pool / water park. Really wish I had the time to enjoy... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hi Brad, thank you so much for your kind words! We're very happy to hear that you enjoyed your room and our property amenities! Thank you again for the great review. We hope to see you again soon (hopefully for leisure)! -Linda P., Guest Service Guru More 

1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

Just wanted to start off with I love this hotel! But the service is definitely sub par. I called to make reservations for my third trip to this hotel, which stated this to be $189 a night. What they don't show is the $20 resort fee, and the $18 parking fee. This stuff really pisses me off to no end.... More 

Was this review helpful? Yes
Orange County, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Aside from the guy at the bell desk and the lady from lost & found on the phone, every employee from this hotel greeted me with a smile and were very pleasant to talk with. I stayed at 3 different Marriott brand properties during my visit to Orlando this week and this hotel by far had the friendlies staff at... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for the kind words about your recent stay with us! We pride ourselves on our flawless service, provided by our fantastic STARS (Gaylord-speak for employees). Everyone on hand loves to see reviews like yours that speak highly of our property. We welcome you back to see us again anytime! Ben A, Supervisor-Reservations More 

Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I thoroughly enjoyed my stay here, pleasant experience all round well priced and lovely location. Would think about coming back. My children did think the name was quite funny though. but that just made it better for them

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for the kind words about your recent stay with us! We would love to welcome you back at any time! Ben A, Supervisor-Reservations More 

Jupiter, Florida
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I was greeted by a LONG line to Valet My car, Waited- Got My Valet and luggage tickets and proceeded to the check in Desk Oh I was standing at the Concierge Desk I looked around and saw another LINE Oh no Wait again 20 minuets to get My Room, The rest of the Property Was Awesome, Adult Pool was... More 

Was this review helpful? Yes
Chattanooga, Tennessee, Usa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

What an amazing place to have a convention.... Drinks and snacks served before starting meeting. Great restaurants for lunchtime, many varieties to choose from. Very friendly wait staff that smiles to care for you while there.

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed our convention center and its amenities. We hope to welcome you back in the near future and that you consider us for any future stays in the Orlando area. Emilio S. Guest Services Guru More 

Hotel Review Summarization

What travelers say

  • Very nice(18)
  • Key West(10)
  • Great Place(7)
  • Room service(5)
  • Adult pool(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,179 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1136)
Viewed
Hotel & grounds (294)
Viewed
Pool/beach area (96)
Viewed
Room/suite (139)
Viewed
Bathroom (40)
Viewed
Family/play areas (24)
Viewed
Dining (63)
Viewed
View from room (83)
Viewed
Business center/function rooms (12)
Viewed
0:28
Videos (2)
Viewed
Other (383)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (9)
Viewed
Pool/beach area (7)
Viewed
Dining (1)
Viewed
Room/suite (14)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question