We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gaylord Palms Resort & Convention Center

#12 of 160 Hotels in Kissimmee
Certificate of Excellence
4.0 of 5
Hotel website
Hotel deals
Hotel packages
6000 W. Osceola Pkwy., Kissimmee, FL 34746
Special Offer
Stay 2+ Nights & Save 15%
Gaylord Palms Resort & Convention Center
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #12 of 160 Hotels in Kissimmee
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Moemoes24 Helena,AL
Add Photo Write a Review

3,124 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,393
    978
    400
    221
    132
See reviews for
948
449
63
1,216
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (997)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3124)
  • Mar-May only
    (855)
  • Jun-Aug only
    (800)
  • Sep-Nov only
    (661)
  • Dec-Feb only
    (808)
All months
Helena,AL
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the minute we stepped out of our car I knew we were in for a treat. The staff at Gaylord Palms is the best. Check in was a breeze and our bags were brought up to us shortly after we arrived. The gentleman who brought up our luggage noticed our sons guitar and talked music and even treated us... More 

Was this review helpful? Yes
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Amazing hotel and resort located a few minutes from the Disney parks but offering so much more than most of the Disney resorts. Huge and impressive climate controlled atrium with plenty to do when it's too hot outside. The massive space is divided into areas tastefully themed to represent the Florida Keys, the everglades, and the main area in a... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Arpoc, Thank you for your great review! Our family friendly resort is just a stone’s throw from Disney, and our Shuttle runs their multiple times throughout the day. We were happy to see you enjoyed your stay with us, see you next time! Ben A, Supervisor-Reservations More 

Vero Beach, Florida
1 review
2 of 5 stars Reviewed 2 days ago NEW

Spent one night with my wife as a quick getaway and to spoil ourselves. We had an amazing time . The service was incredible and the food top notch. No, it was not cheap to eat at the resort, but the quality really was exceptional. We were so impressed we decided to book a few nights for our anniversary in... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Macawtoo, Thank you for taking the time to write a review of your recent experience with us. I am very sorry to hear about your issues with your guest account and billing. If it has not been resolved already, please reach out to myself at 407-586-2043, so that I may help settle any lingering issues. Ben A, Supervisor-Reservations More 

Ipswich, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I went along with my husband for a conference here, and our room was paid by the company running the convention. The facility is huge. It took a bit to get the lay of the land. Loved the indoor gardens and wildlife. We appreciated the adult pool - it was relatively quiet. I agree with a previous rater that eating... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Beachgirl22_11 Thank you for the review! Our South Beach pool is the perfect place to relax away from the hustle and bustle. We hope you consider us again for your future travels! Ben A, Supervisor-Reservations More 

Jacksonville, Florida
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

As you drive up to and enter this hotel, the sheer size of it, and the glorious atrium with themed sections, animals, waterfalls, shops, restaurants, etc., makes you feel you have entered a truly luxurious place. Perhaps, like us, you say to yourself "wow, I got all this for only what I paid per night." But therein folks lies the... More 

Was this review helpful? Yes
Fort Lauderdale, Florida
Level Contributor
130 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the time you pull in you can see it is a fun place~!! pulled in at 9 am and met Yanin at check in for Marriott elite members and was hoping a room was ready! Not only was a room available she upgraded us to a super suite!! Reason i always stay at a Marriott! Staff was always friendly... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Coach3313, Thank you for the wonderful review! Our STARS (Gaylord speak for employees) love seeing their names up in places like this. We hope to see you the next time you are in Orlando! Ben A, Supervisor-Reservations More 

1 review
3 of 5 stars Reviewed 2 days ago NEW

You are not allowed to use a luggage cart so when I arrived, they loaded all our bags on to a cart to deliver them. I didn't see them again for over 4 hrs so the entire first day was spent waiting for luggage. I had to call and later, physically go downstairs to get it delivered. When I did... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Debbie W, Thank you for taking the time to write a review of your recent stay with us. I am deeply sorry for the longer than normal wait for your luggage to be delivered to your room as well as picked up upon your departure. It is never our intention to have a guest leave dissatisfied. We hope that you... More 

Kansas City, Missouri
3 of 5 stars Reviewed 3 days ago NEW

I am currently staying here with my husband for a conference he is attending. After paying $ 72 to be shuttled round trip from the airport to the Gaylord, the hotel clerk seemed extremely stuffy and arrogant. After giving us our keys I was surprised that he just gave us a map of the resort, there were no other brochure's... More 

Was this review helpful? Yes 2
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your feedback. We’re sorry we weren’t able to provide you with a dining option that met your needs. Our food & beverage team takes pride in providing diverse dining options for every appetite and wallet. Our restaurants range from fine dining at Old Hickory Steakhouse to on-the-go fare at Cocoa Bean. Again, thank you for your feedback... More 

Crane Hill, Alabama, United States
Level Contributor
128 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Here for a bi annual convention of 3500 women, this was the third Gaylord property that I have visited. A lovely property, well maintained. Beautiful pools, adult and family, which I appreciated. Room were large, bedding was high end. Housekeeping efficient. Not enough places open for lunch for a group of this size. Although box lunches were provided, it propbably... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Carol, we sincerely appreciate you taking the time to comment on your recent experience at Gaylord Palms. It's great to know you enjoyed your stay. Please be assured that your comments are not taken lightly and they will be reviewed with the appropriate personnel. Again, thank you for your feedback which allows us to continually improve. Guest Service Guru -... More 

Graceville, Florida, United States
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you have ever been to a Gaylord, you already know that these hotel and convention center combo's are a fabulous venue with above average rooms, unique restaurants, the atrium walkways, and plenty of meeting space. Regardless of those fine features, the thing that impressed me most about the Gaylord Palms recently was the level of service. From the bell... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Mr. Ed, please accept our sincerest thanks for this amazing review! We are grateful you selected the Gaylord Palms Resort. We empower our STARS (Gaylord-speach for employees) to WOW our guests, and are pleased they were able to provide you with a memorable stay. We look forward to welcoming you back for another wonderful experience. Guest Service Guru - Shauwna More 

Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Key West(8)
  • Great Place(5)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,280 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1193)
Viewed
Hotel & grounds (317)
Viewed
View from room (84)
Viewed
Room/suite (147)
Viewed
Bathroom (42)
Viewed
Pool/beach area (106)
Viewed
Business center/function rooms (13)
Viewed
Family/play areas (25)
Viewed
Dining (64)
Viewed
0:28
Videos (2)
Viewed
Other (393)

Management photos: Courtesy of the property manager

Viewed
All management photos (87)
Viewed
Hotel & grounds (17)
Viewed
Pool/beach area (12)
Viewed
Room/suite (28)
Viewed
Dining (2)
Viewed
Business center/function rooms (2)
Viewed
Other (26)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Kissimmee
1.0 mi away
Hilton Orlando Bonnet Creek
2.8 mi away
Embassy Suites by Hilton Orlando - Lake Buena Vista South
2.3 mi away
Caribe Royale All Suite Hotel & Convention Center
Show Prices
Show Prices
Show Prices
3.7 mi away
Hilton Grand Vacations Suites on International Drive
6.0 mi away
Holiday Inn Club Vacations Orlando - Orange Lake Resort
1.9 mi away
Polynesian Isles Resort
Polynesian Isles Resort
#3 of 160 in Kissimmee
4.5 of 5 stars 551 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay