We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 159 Kissimmee hotels

Gaylord Palms Resort & Convention Center

4.0 of 5 Resort   |   6000 W. Osceola Pkwy., Kissimmee, FL 34746 (Gaylord Palms Resort and Convention Center)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Earn Rewards Points
Save Saved
You added Gaylord Palms Resort & Convention Center to your Saves list
Gaylord Palms Resort & Convention Center
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
76%
Ranked #9 of 159 hotels in Kissimmee
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed today
shondra h Brooklyn, New York
Write a Review

2,310 people have reviewed this hotel

Traveler rating
    1,044
    702
    300
    169
    95
See reviews for
677
344
53
912
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (697)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Brooklyn, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed today NEW via mobile

Found this resort while searching for 'things to do on a rainy day' in Orlando. We were also looking for a place to celebrate my Mom's birthday. The Gaylord Palms turned out to be a great choice. We were impressed from the moment that we drove up to the resort. It is a massive building and reminds you of the... More

Was this review helpful? Yes
Atlanta, GA
Top Contributor
225 reviews 225 reviews
40 hotel reviews
76 helpful votes 76 helpful votes
1 of 5 stars Reviewed yesterday NEW

I dont think I have one positive thing to say about this hotel, other than the pool. The kids loved it. The rest was miserable from check in to out. First of all when I arrived, I had a prepaid rate through my Marriott account. It showed the reservation had been paid in full, the woman at check in claims... More

Was this review helpful? Yes
Tampa, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

What a great resort! Definitely pricey but it's what is expected at such a massive and upscale resort. Beautiful surroundings and accommodations. Staff is great once you have their attention. No need to go anywhere unless you want to find cheaper dining options. The iron in our room destroyed an expensive shirt and all we got was an apology which... More

Was this review helpful? Yes
Phoenix, Arizona
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was my fourth stay at this hotel, all four stays for conferences held on-site. The Gaylord Palms is an excellent conference hotel, with nice (albeit expensive) rooms and sufficient on-site dining (also expensive) for a property this size. The Good: this is a beautiful, well-kept hotel with three lushly themed atriums within the hotel, all geared to Florida experiences;... More

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We sincerely appreciate you taking the time to comment on your recent experience at Gaylord Palms. We strive to provide an awesome experience to our convention and vacation guests (with families). We are constantly monitoring current offerings and practices in the surrounding area to make sure our pricing structure is in alignment with comparable hotels in the market. Thanks again... More

Raleigh, North Carolina
Top Contributor
82 reviews 82 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Property/landscaping were beautiful and we chuckled that the hotel is situated across from a large cattle pasture. Quite a contrast between the two sides of the highway! Our hotel room was nice but not the nicest we've been in. It was furnished with all of the basics and our room had a small balcony that opened onto the interior atrium.... More

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you so much for your kind words. It sounds like you and your family definitely took advantge of the vast amenities we offer at Gaylord Palms Resort. Thank you for your feedback on our valet service as well- we want to ensure that our service can be great for all Guests that choose to valet with us. We hope... More

Salt Lake City, Utah
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were there for my husband's conference. We were checked into two queen room when we were guaranteed a king room. I called to see about switching but all their king rooms were sold out. Consequently, my husband and I slept in our own beds for the duration of our stay. The place is very expensive and is far away... More

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to review your recent stay. We are deeply disappointed to hear that you were not satisified with your experience. We accept the challenge of changing your impression of our resort and hope that you will consider Gaylord Palms upon your return to the Orlando area. -Linda P., Guest Service Guru More

Fort Wayne, Indiana
Contributor
13 reviews 13 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort is very nice along with the rooms, but the price of the food and drinks is very high. If you have a family, I suggest you go to the store to get drinks and snacks. The waterpark feature in the family pool is nice too. That pool is heated, but the adult pool is freezing. No problem getting... More

Was this review helpful? Yes 1
GaylordPalms, Public Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your feedback. We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms. We are glad that you were able to enjoy the family pool. Thank you again for being our guest. Jennifer Williams Guest Experience Guru More

Cary, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Attended a conference at this facility last week (28MAR2014). The accommodations were excellent, the service was superb, and the amenities were significant in their quality. Under normal circumstances I have found most "on-site" restaurants to be "acceptable", but not outstanding. At Gaylord Palms I was more than pleasantly surprised to find that the quality and service were excellent in ALL... More

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed the various resort amenities and dining options on site. We hope to welcome you back in the near future! - Steven Tubbs - Guest Service Guru More

Frederick
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A good friend was attending a conference at the Gaylord Palms and she invited me along. In checking tripadvisor prior to leaving we were both concerned as the hotel had received some scalding reviews on their customer service in the month prior to our arrival. We have nothing but praise for the hotel and their staff! We utilized many of... More

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your kind words! We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms. We’re thrilled that our Relâche Spa provided an incredible experience when you needed time to relax! We look forward to welcoming you back! - Steven Tubbs - Guest Service Guru More

Montreal, Canada
1 review
2 of 5 stars Reviewed 1 week ago

The good: The hotel itself is very impressive. The lobby and general central area is quite stunning. Valet service is very good. The average: Conference halls and service at tables are ok. The rooms are also average in general but they have a week point (see below) The bad: Service at any bar is horrible, I mean 45 minutes just... More

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are not taken lightly and they be reviewed with the appropriate personnel. Again, thank you for your feedback which... More

Been to Gaylord Palms Resort & Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very nice(51)
  • Key West(23)
  • Great Place(17)
  • Room service(17)
  • Adult pool(4)
  • Atrium view(3)
  • Old Hickory Steakhouse(3)
  • Parking lot(3)

Additional Information about Gaylord Palms Resort & Convention Center

Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kissimmee
#9 Luxury Hotel in Kissimmee
#9 Top resorts Hotel in Kissimmee
#10 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Official Description (provided by the hotel):
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Sea World and Universal Orlando, the 1,406-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 Acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Family Fun Water Park, featuring a multi-level water playground and four water slides; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, HotelTravel.com, Priceline, Tingo, Expedia, getaroom.com, Hotels.com, Venere, Agoda and Otel so you can book your Gaylord Palms Resort & Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Palms Resort And Convention Center
Gaylord Resort
Gaylord Palms
Gaylord Palms Resort Orlando
Gaylord Palms Hotel
Gaylord Palms Resort
Gaylord Palms Orlando

Owners: What's your side of the story?

If you own or manage Gaylord Palms Resort & Convention Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.