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Gaylord Palms Resort & Convention Center

#12 of 160 Hotels in Kissimmee
Certificate of Excellence
4.0 of 5
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6000 W. Osceola Pkwy., Kissimmee, FL 34746
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Gaylord Palms Resort & Convention Center
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Ranked #12 of 160 Hotels in Kissimmee
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Sky35 Chepstow
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2,941 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chepstow
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We knew it was going to be expensive, but it was an experience not just a hotel stay. Our suite was lovely, clean, 2 large TVs, free water, ice & Gilchrist & Soames toiletries. A safe, walk-in closet & plenty of room. Getting the luggage to the room was a headache as the place is so big, we should have... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to provide feedback on your recent stay at Gaylord Palms. We sincerely appreciate your loyalty to Marriott Hotels & Resorts and thank you for being a valued Marriott Rewards Member. We apologize for your inconveniences and look forward to providing you with flawless service upon your return. Guest Service Guru - Kanisha More 

Madison, Georgia
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Okay so I know the score. I'm at a conference. The costs of staying are a covered by my company (who don't print money but work hard to earn it). Let me give you a breakdown of my bill: "Resort Fee $20" "RST Tax $1.40" "RST Tax $1.20" seemingly charged twice I guess "Parking Self Park $18:00" "BNDL Tax Self... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We regularly evaluate our pricing in comparison to other offerings and have found that our pricing for parking and food and beverage is on par with similar offerings in the area. We hope that the next time you are in the Orlando area, you... More 

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My husband and I decided to spend a weekend at the Gaylord Palms because we knew they had everything we needed on site. We choose a beautiful, clean atrium room and spent many hours sitting and talking on the balcony. Everything was wonderful - from the room, to the shops and restaurants. In addition, we loved the fact that we... More 

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GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your kind words! We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms. We’re thrilled that you enjoyed your room, the shopping and the restaurants during your getaway! We look forward to welcoming you back! -Linda P., Guest Service Guru More 

Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

All my family enjoy stay 4 nights in this beutifull and fun resort! The gardens are relaxing, The pool was great, My son 4 years old just love it! The Christmas show was amazing! The restaurants are good. I'm really recommend this hotel!

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Please accept our sincerest thanks for this amazing review! We are grateful you selected Gaylord Palms for your family's getaway. We're glad that our Christmas shows, the pool areas and our restaurants helped to provide you with a memorable weekend. We look forward to welcoming you back for another wonderful experience. -Linda P., Guest Service Guru More 

Puerto Rico
Contributor
17 reviews 17 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It was very hard to rate this review. Our room was clean, maid was excellent and helpful with all our requests. We spent most of our time walking around the Atrium. We enjoyed seeing the alligators, colorful fish, plants, and waterfalls. The bad...the children's pool was very dirty. I didn't even want my kids going in. It's hard to refuse... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We sincerely appreciate your feedback. Our staff works diligently to ensure a high-level of cleanliness in our resort, guest rooms and hotel grounds and the pool conditions you described are certainly not our standard. We're glad that you and your family enjoyed walking around the atriums and discovering the different animal and plant life inside! We appreciate your feedback as... More 

North Royalton, Ohio
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had the pleasure of visiting the Gaylord Palms Marriott in Orlando recently. Our family absolutely loved it! We were so lucky to receive a wonderful upgrade, and our balcony faced the gorgeous atrium. This was one of our favorite “things to do…” looking for the alligators and turtles, walking around enjoying the nature, and strolling through the boutique shops,... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Hi Julie, Thank you so much for this amazing review! We empower our STARS (Gaylord-speach for employees) to WOW our guests, and are pleased they were able to provide you with a memorable weekend. We look forward to welcoming you back for another wonderful experience! Guest Service Guru - Kanisha More 

Minneapolis, MN
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Gaylord Palms was a perfect resort for our family for just a quick one night stay. Our son is only 3 and is, in my opinion, too little to do the parks just yet, and this resort gave us lots to do in the little time we were there. The resort itself offers lots of options for exploring with a... More 

Was this review helpful? Yes 1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your kind words! We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms. We look forward to welcoming you back! Guest Service Guru - Kanisha More 

Orlando, Florida
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I are locals here but wanted a night away to just relax for my birthday. It was so perfect! Our room was very nice and actually very large! They have an "adult pool" for anyone over 18 and it was spectacular! Obviously everything is pretty pricey, seeing as it is a resort and near disney. So expect... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Kahley, we sincerely appreciate you taking the time to comment on your recent experience at Gaylord Palms. We are happy to know you enjoyed your stay with us! We hope to welcome you back in the near future! Guest Service Guru - Kanisha More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I went to the Gaylord Palms for my company's convention and it was absolutely fabulous. Couldn't have been any better....the gardens alone are worth taking your camera for but all of the convention area is perfect lots of rooms so that everyone could spread out. It was also a great place to take the family as the pool area was... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you so much for your kind words. It sounds like you and your family definitely took advantge of the vast amenities we offer at Gaylord Palms Resort. Thank you again for the great review. We hope to see you again soon! Guest Service Guru - Kanisha More 

Durham, NC
Top Contributor
70 reviews 70 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our trip to Gaylord Palms was for a business seminar, the rooms were very nice and fully furnished with all of the items needed for a great stay.. We were on the 6th floor during most of our stay with a view of the front of the resort, it was nice. During the last night of our stay, we moved... More 

Was this review helpful? Yes
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Please accept our sincerest thanks for this amazing review! We are grateful you had the oppurtunity to stay at our resort! We look forward to welcoming you back for another wonderful experience. Guest Service Guru - Kanisha More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Key West(8)
  • Great Place(5)
  • Room service(3)
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