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Heritage Park Inn

2.0 of 5
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2050 East Irlo Bronson Mem Hwy, Kissimmee, FL 34744
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1 room 1 adult
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Heritage Park Inn
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228 Reviews from our TripAdvisor Community

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Somerset, Kentucky
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is awful! We have been staying here for six years. It has been going downhill every year. This year we reserved our room six months in advance. We always get the same room. We verified our reservation before we left. When we arrived, they told us they don't reserve a certain room, just a room. After driving 12... More 

Helpful?
2 Thank Granny1976
Port Orange
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Room and items requested were not available upon arrival. 1Room offered Was dirty. Then took room on second floor...smelled badly of pet odor..refrigerator and phone didn't work spent the night to wake up to cock roaches.. Not palmetto bugs.

Helpful?
2 Thank Doreen K
Kissimmee, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 2, 2016

The staff is rude. If you have an issue they yell at you and tell you they cannot help you. The rooms smell musty. They have bugs (roach's, ants, nets). Housekeeping do not clean well. They have stains on the sheets and pillow cases. The carpet has stains on it and if you walk on it your feet will be... More 

Helpful?
1 Thank ms t
juqua1
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 27, 2015

upon arrival the desk person had very little knowledge of hotel itself...made us feel like he didn't care if we were there or not....we got into our room, and being we were only staying for one night, only unloaded very light amount of luggage, once settled in, we were going to get something to eat, when I discovered there was... More 

Helpful?
3 Thank juqua1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 23, 2015 via mobile

The "non-smoking room" smelled liked cigarette smoke and dingy. Carpet was grimy and covered with dog hair. The red sheet had 2 holes caused by a cigarette. The sheets were dirty and smelly. Spoke to manager and he said they'd wash the sheets since they didn't have enough to actually change them. As for towels, don't even bother requesting more... More 

Helpful?
3 Thank Jenny M
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 30, 2015

This place is a roach infested disaster. About this" hotel". There aren't any services. There isn't a vending machine. There is a " laundry room" which is filthy, and it is not inside. Any person going to use it at risk of being mugged by the denizens who live there. Yes. "live" there. It seems there are families living in... More 

Helpful?
4 Thank PTS G
Jonesboro
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 29, 2015 via mobile

I'm not going to go into detail about the room, sleeping without pillow cases, no toilet paper and no towels BUT I will go into how we were charged $65 MORE in cash than what the receipt showed, our deposit not being returned and how no one can explain why. We were tired after driving from ga to fl and... More 

Helpful?
2 Thank L H
Brownstown Township, Michigan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 13, 2015

We have reservations for over a month and when we got here they told us they already gave our room away for handicap. She finally got us a room on the first floor but it was dirty with no towels, hand towels, wash cloths one Kleenex. When asked for tiles she told me to come back later and when I... More 

Helpful?
3 Thank Cheryl N
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 11, 2015

My husband and I stayed here for two nights for an event, which kept us out of the room most of the day except for rest breaks and sleep. First we noticed that the hairdryer and the TV remote didn't work. We also found a broken light switch, cracked lamp shades, missing towels and missing blankets. Our complaints to the... More 

Helpful?
4 Thank Joyce L
Pastora Angelic... M, Guest Relations Manager at Heritage Park Inn, responded to this review

Joyce L, Our team share your comments with the management team. You would be hear about us very shortly. Let us collect more information. Thank You!! More 

Longmont, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 21, 2015

Stayed at this hotel because of location. The front desk person was so rude when I tried to check in and told me to come back later as they couldn't check me in yet. The service was non-existent, the phones do not work, the rooms are so smelly and floors were so bad. I could go on and on about... More 

Helpful?
2 Thank Pat G
Pastora Angelic... M, Guest Relations Manager at Heritage Park Inn, responded to this review

Thank you for taking a moment to comment on your stay with us! We are disappointed that you didn’t enjoy your visit to our hotel. We appreciate your suggestions, and we will certainly share your comments with our management team. More 

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