I was pleasantly surprised by this Hotel. I booked thru Hotwire, and wasn't sure what we would end up with. When we got there,I was surprised by the large lobby. It was clean, The front desk clerk greeted us as soon as we entered the lobby and was very helpful during the whole checking in process. He asked us about...
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Thank you very much for writing that wonderful review about our hotel. I am very glad to hear that my Staff took such good care of you and how much you enjoyed your stay. If you get a chance and remember who checked you in, would you please drop me an email or call me so I can make sure...
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I have stayed there twice now for anything but the normal reasons. I can tell you that the staff and manager are among the best. The hotel was very clean and everyone was very friendly. Joe , the manager helped me with very difficult circumstances and I couldn't be more grateful. I would recommended this hotel for anyone. You can't...
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Hi Kelly, thank you very much for the great review. I know how difficult this trip was for you and your family, at least this mess is finally over for you. If there is anything you ever need in the future please let me know. Hopefully next time your trip to Florida will be for pleasure. Thank you once again.
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I stayed here for 1 ngt in April. A little alarmed when I pulled into the parking lot at the age of this hotel. They made up for it by being friendly, clean and helpful. The price is low so I was not sure what to expect. I felt they kept the grounds cleaner than some others I have paid...
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I wanted to take a moment to thank you very much for taking the time to review the hotel. I am glad that you gave us a shot even though you were a bit weary at first. We are in the process of doing some slight renovations, repainting rooms, new carpet, landscaping and new bedding. So hopefully if you come...
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Excellent price, large, clean rooms and the bathroom had been updated. Staff was very friendly and helpful. The night clerk, Jimmie, was very nice and accommodating. We didn’t stay for breakfast but the room was full of other guests. At checkout I learned that there is a new housekeeper, which I think makes all the difference compared to some of...
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Mary, I just wanted to thank you very much for giving us such a great review. As you can see in previous reviews, Jimmy is a superstar and I am very proud of him, actually the whole staff are stars in my eyes, they work very hard together as a team to always give 110% to each and evry guest....
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My wife and I stayed at the Heritage Park on Friday May 4th while our daughter spent the night at Seaworld with her 3rd grade class. We were cheerfully and professionally greeted by Jimmy upon our arrival around 7:00P.M. He immediately checked us into our room and explained the services available during our stay. The rooms were very clean and...
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I wanted to take a quick moment and thank you very much for taking the time to write that wonderful review about your stay and also for what you had to say about Jimmy. My staff works very hard and it is reviews like that motivates them, and Jimmy would like to say thank you as well. We hope you...
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We arrived late at night.The front lobby was well lit and front desk manager courteous and helpful.
Rooms were clean and beds super comfortable.
Housekeeping stopped by in the morning to give us extra towels.A definite plus in my book.
Great location to all the best Orlando has to offer.
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Thank you for recommending us on Trip Advisor, I am so glad that you and your family enjoyed the hotel and we all hope that next time you are in the area you drop by again. Again, many many thanks!
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The staff was very friendly the pool was awesome and the location was central to all the places we came to visit. My family of seven will come back again to this great hotel. 2 thumbs up. Thanks to joe and all his staff.
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Thank you very much for taking the time to write that very nice review. My staff works very hard and always gives 110% to each and every guest and I am sure that they will be very happy that you took a moment to share your thoughts about your recent visit to the hotel. Again, thank you very much and...
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We have stayed here many times on our trips to FL. The property is close to attractions that we use. On our last visit I left an item behind.....I checked out of the hotel at 7am...called them the next day at 9 am. I was told that housekeeping was not in!! What hotel has no housekeeping working at 9 am???...
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Sorry it has taken me so long to respond to your review, but I wanted to find out exactly what happened first. I spoke with my front desk staff who originally got your phone call, it was taken at 8am and Housekeeping does not come in until 9am. My front desk staff had sent my housekeeping supervisor to check the...
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Since I rented a car, I preferred a competitively priced hotel close to and with ready access to Disney's Epcot Center and Universal Orlando's Islands of Adventure. The hotel is above average for its class with special mention for clean comfortable beds and linens. Free Wi-Fi was a refreshing change since this was a working vacation and every place I've...
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Hello Frank and Laraine, I remember you, I am so glad that you enjoyed your stay and all the kind words you had to say about the hotel. I share all reviews with my entire staff each day at our morning meetings, good and bad and I am very thankful for your wonderful review of the hotel. Getting reviews from...
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Well, first, my sheets were stained with what looked liked blood (I did take pictures of this) so i slpet in the other bed and woke in the morning to find a frog on me! Again, I did take pictures of this.
So my stay was not a good one. I was booked there for 5 days and I checked...
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HI, my name is Joe Appi, I am the General Manager of the hotel. First and most important I would like to apologize for the issues you had while you had stayed with us. I really wish I was aware of the problem you had before you had checked out. I would have taken care of the refund issues at...
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