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All 15 Marathon hotels

Sombrero Resort & Marina

2.0 of 5 Hotel   |   19 Sombrero Boulevard, Marathon, FL 33050 (Formerly Sombrero)
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Sombrero Resort & Marina
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36%
Ranked #10 of 15 hotels in Marathon
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192 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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london
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Expecting the worst after reading the reviews, but we were pleasantly surprised, clean, spacious and had all the facilities we needed. Pool was great, and the staff were friendly. We had 3 enjoyable days here and would recommend this to others. OK it needs some money spent on refurbishment, but you pays yer money and yer takes yer choice! Value... More

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

The rooms were perfect for the amount of people that our group had. 2 teens and an adult. When we first walked in the light switches didn't work and we could only turn on the lamps. We soon realized that there were only lamps. No overhead lights. That got pretty annoying. Our sliding glass door didn't lock and there was... More

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Saint Louis, Missouri
Contributor
18 reviews 18 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We feel that Marathon is the best place in the keys and Sombrero offers a very affordable stay, especially if you are two couples and want to share the room. The condo unit for $169 a night offers two double beds, a fully equipped kitchen, a nice dinning table and a pull out couch. We loved having the kitchen so... More

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Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Thank you for your kind review. The Sombrero Resort and Marina staff are all committed to each guest. We want every guest to have the best experience possible. We are happy you enjoyed your stay. The spacious rooms and full kitchens are features many of our guests enjoy. The sparkling pool and Tiki Bar are great added features.... More

Greensboro, North Carolina
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I stayed for four days with my wife at Sombrero Resort and Marina, and at first I didn't really like it, but it grew on me. There are a lot of little things that could be done by management to really make it nicer. One is to have the TV remote actually work the TV and the cable box, instead... More

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Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Thank you for your review. I am pleased to let you know the Sombrero Resort & Marina will be undergoing a renovation and the issues you outlined, maintenance, TV cable boxes and the carpets will be resolved. The current plan is to replace the carpets with tile. Many more great ideas are still in the planning stages. I... More

Nebraska
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 22, 2014

We booked here because we couldn't afford to get closer to Key West. It's about 55 miles away. We traveled with another couple, rooms were approx. $190/night USD. Booked on Tingo and there were no extra fees when we arrived, which was good. Check-in person was pleasant. Our room was the better of the two, the TV in the BR... More

Was this review helpful? Yes 2
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Please accept our apologies as we missed the mark with our offering. We are preparing to renovate the Sombrero Resort & Marina. The issues you outlined, the door condition, the TV's and the general condition will be addressed. I am confident if you gave us another opportunity you will be pleased. Thank you for the feedback, all information... More

Estero, Florida
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 18, 2014

I paid and booked on bookings.com, after a full day on the water I arrived with my 2 adult sons and future daughter in law----looked great, cabana bar, band playing, pool in view----- they didn't have my room. Found my reservation but had no room. Finally found me a room after freezing in the lobby for more than an hour,... More

Was this review helpful? Yes 1
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Please accept my apologies for the mistake made with your reservation. This was an extremely unusual occurrence, however, there is no excuse. We do our best to provide each room with a complement of kitchen supplies. There are times when items seem to be missing and we do not have the opportunity to replace them as quickly as... More

Miami, Florida
1 review
2 of 5 stars Reviewed February 5, 2014

The room we stayed in was very clean, which was great. It was also very spacious and included a kitchen. In general, it was a bit outdated and they should consider doing some renovations to make it a little more comfortable for guests. For example, there were stains on the carpet, the beds were very uncomfortable with cheap blankets, and... More

Was this review helpful? Yes
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Thank you for seeing the diamond in the rough. We are excited about the impending renovation. We expect to meet and exceed our guest's expectations. We are going to remove the carpets, renovate the units and replace furniture and appliances. I agree with you and believe the Sombrero Resort will be amazing when the renovations are complete. Please... More

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 19, 2014

The room was big and even a kitchen was included. However, there were fleas in the room. Mattrasses were old and worn out. The worst was that they tried to let us pay more than the price we booked the hotel for. And we booked the hotel directly at their own website.

Was this review helpful? Yes 5
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, I am pleased you enjoyed the large and spacious condominium with the full kitchen. I must apologize for your experience due to the condition of the mattresses. We do our best to exceed our guest's expectations. We have a large number of guests who just arrived for their 13th year visit. We will be renovating the rooms and... More

Marathon, Florida
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 9, 2014

New owners recently purchased this property. The swimming pool heater has been "broken" for a week or so. They say it will be fixed "later". If the pool is important to you, be sure to check its status before booking to avoid disappointment.

Was this review helpful? Yes 4
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, Thank you for your review. I am happy to report the pool heater has been replaced. Initial attempts to repair the pool heat pumps were unsuccessful as parts were no longer available. With a large purchase, it was necessary to get bids which we did. The pool is now a comfortable 80 degrees. Thank you again for taking... More

Libertyville, Illinois
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 30, 2013

The condo I stayed in was in horrendous shape the cabinets in the "kitchen" were falling apart there was dirty crusty food caked on the outside of the fridge. There wasn't any blankets or pillows for the pull out bed. It doesn't look like anything in the condo has been updated since the 60's. There was a hole in the... More

Was this review helpful? Yes 4
Merri C, Manager at Sombrero Resort & Marina, responded to this review

Dear Guest, I do apologize for the unsatisfactory conditions you found in the room. Please call me at the office 305-289-7662, at your convenience, and let us know what room you stayed in. I want to inspect the condo unit and remedy this condition of this unit immediately. We have three elevators on the property. Two of the elevators are... More

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Additional Information about Sombrero Resort & Marina

Also Known As:
Boatman_s Sombrero Resort & Marina Hotel
Boatman_s Sombrero Resort And Marina
Boatman_s Sombrero Resort & Marina Hotel Marathon
Marathon Key Sombrero Resort & Lighthouse Marina
Marathon Key Sombrero Hotel
Sombrero Hotel
Marathon Key Sombrero Resort
Address: 19 Sombrero Boulevard, Marathon, FL 33050 (Formerly Sombrero)
Location: United States > Florida > Florida Keys > Marathon
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #10 of 15 hotels in Marathon
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Sombrero Resort & Marina 2*
Reservation Options:
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