We apologize for the spa not working during your stay. Unfortunately we needed to order a part to fix the problem. We always strive to have all operations of the property in working order. Yes, we have had acoustical engineers out to assess the noise problem and plan on closing OH in September and October resolve it. We appreciate your... More

Thank you for posting your review. We are currently working on figuring out which bed is having the problem. All beds are new with a 25 year warranty. Also, the beer and wine license should be in place soon. We felt the property and amenities took precedence over the beer and wine license. Now that we feel comfortable with the... More

Bryan and Todd will be very happy to hear that you appreciated their efforts. They are both really wonderful employees and we value them greatly. In fact, all the staff works very well together and are team players. As an owner, it's comforting to know that we have such a great staff who are attentive to the guests needs. We... More

We are happy to hear you enjoyed your stay with us. Our staff works very hard to make your vacation special. Glad to see our newly added lunch menu items are being well received. Thank you for choosing Ocean House and we hope you come back again soon. Mona More

Your comments are much appreciated. Yes, we have been having an issue with the septic system. It became a trial and error process and I believe it has been taken care of. Fortunately, the Village is in the process of installing sewer lines which means the septic will be eliminated within the next year or so. We were unaware that... More

We are happy that you enjoyed your stay with us. Occasionally we will have a maintenance issue arise and try to take care of it in between check-ins and check-outs. With only being eight units and fully reserved there are times when things happen while the guest is in the room. I am happy to hear our staff was attentive... More

We are elated to see guests finding complete relaxation at Ocean House. Between all the areas we have created for people to enjoy the property along with our attentive staff, we truly are one of the more unique properties in the Keys. Your comments are much appreciated and we look forward to your return. More

Thank you for the wonderful comments. We have tried very hard to make sure our guests feel like they are at their second home. We have a top notch staff that truly cares and thrives to make sure your every need is met. Very happy to see you enjoying the property and staff. We also appreciate your recommendations to family... More

When designing the grounds we paid particular attention to providing separate areas for guests to enjoy privacy and relaxation. Yet there are also common areas for guests to mingle if they wish. We are happy to see our vision coming to life and enjoy reading the reviews which help us to make OH the best experience possible. Thank you for... More