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The Westin Key West Resort & Marina

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245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
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The Westin Key West Resort & Marina
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The Westin Key West Resort & Marina
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1,658 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charleston, South Carolina
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed at The Westin during our recent trip to the Keys. We have stopped at Key West on cruises and wanted to enjoy the island with more time. The location of the hotel is phenomenal. You can walk ANYWHERE and you get to see the ships come and go into port. We rented bikes during our stay and never... More 

Was this review helpful? Yes 1
Key West, Florida
Level Contributor
74 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful room facing the water. We never wanted to leave our balcony... Small, but large enough for 2 people to watch the active waterfront. The beds where comfortable. The AC was perfect. We had a single cup coffee maker, supplied with coffee. A small fridge came in handy for our beverages. It was not stocked which I... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Room not very clean, mirrors dirty, pics on wall not clean (over spray of Smuts on glass), bed springs in your back all night, someone else's hair in bathroom, lazy lazy housekeeping, big dust bunnies under bed, pool & hot tub very over chlorinated, kind of rip ya with $25 fee for idk, they don't tell you about $22 valet... More 

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Houston, Texas
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Westin is a great location for being able to walk to the sites that kids are interested in. The shipwreck museum is a two minute walk, the aquarium in next door, we can see the performances in Mallory square from our waterfront balcony. The staff are nice, the pool refreshing. Our only complaint is that the pull out bed... More 

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WestinKW, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More 

common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

My family and I booked with this resort for the week of July 4th. First, we enter into the room first thing I notice was our fridge was not cold, phone did not work, and they can't even center the toilet in the bathroom properly (very crooked). This is the part that makes matters a whole lot worse. A day... More 

Was this review helpful? Yes 1
MD
Level Contributor
103 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Westin is a well run hotel and conveniently located on Mallory Square. The rooms also have refrigerators and many have great views. The hotel is clean, comfortable and the beds are great with the Heavenly Westin comforters and pillows. There is coffee and or juice in the lobby in the mornings. The restaurant staff and bartenders are very pleasant... More 

Was this review helpful? Yes
WestinKW, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More 

5 of 5 stars Reviewed 4 days ago NEW

Great Westin property. All in good shape. Heavenly bed were heavenly. Staff was very quick in any request. Pool is small and the beach on Sunset Key is hard on your feet. Great stay and very clean. Barbara in the Concierge desk was wonderful. You'll enjoy.

Was this review helpful? Yes
WestinKW, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Located at mallory square and across from Mel Fischer museum. Location is perfect. Spotless and beautiful. Great pool and tiki bar. Rooms are a little small but who cares you're in key west. We were 4 hours early but it wasn't a problem. They took our bags and we lounged at the pool all afternoon. They were awesome.

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maesmom
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We unexpectedly ended up at the Westin, and the property ended up fitting our needs well. The ocean view is pricey, but gorgeous. The cruise ships do dock, but for our two day stay, proved a minor distraction. I thoroughly enjoyed sitting on the balcony and taking in the view. We were placed ocean view near the pool and bistro,... More 

Was this review helpful? Yes 1
WestinKW, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More 

Peachtree City, Georgia
Level Contributor
159 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked based on previous Trip Advisor reviews. Valet parking - it took almost 10 minutes to even be acknowledged by the valet people (trying to find keys/start the vehicle in front of us). Good front desk check in, but his directions to our room in an adjacent building (about 50 yards away) put us out on the Sunset Pier. We... More 

Was this review helpful? Yes
WestinKW, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lourdes Torbisco Marketing Director More 

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