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The Westin Key West Resort & Marina

4.0 of 5 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
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The Westin Key West Resort & Marina
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The Westin Key West Resort & Marina
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1,492 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hollabrunn, Austria
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived at 2 pm at the Hotel - the rooms were not ready - waiting for an hour the rooms still were not ready. Going for lunch down town - after return ( about 5 pm) the rooms still were not ready. The reception did not tell any reason fo the delay, nor did they offer any alternative. We... More 

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Love this hotel but don't pay for the ocean view as their are cruise ships blocking your view all day everyday. They're gone in time for sunset so you do have the wonderful view then. Great location in the heart of everything, good restaurant and service.

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Quincy, Illinois, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Ask for ocean view because the sunsets are a must see. If not available go to there deck bar and watch. Rent a Bike a ride thru town. Great food and good night life! First time here but will not be my last!

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Pennsylvania
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The location is awesome if you want to be close to Duval Street and Mallory Square. Our room was on the first floor on the west side of the property facing the water so we had an awesome view of sunset from our patio and it was to die for! Yes cruise ships dock there but leave before sunset, at... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 6 days ago NEW

Good hotel in a great location. If you want close proximity to Duval street and Mallory square this hotel is a great pick. The rooms are not brand new and seem slightly worn, but are still nice. The beds are extremely comfortable and that's a huge plus in my book. There are also lots of other nice touches, such as... More 

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Delray Beach, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I'm writing this review as I'm wide awake at 2am in a room without a working air conditioner. Staff didn't seem to really care about the issue, and it was clear that the standard Westin customer service did not exist at this hotel. I'd recommend staying at other properties in Key West for nicer and more modern rooms as well... More 

Was this review helpful? Yes 4
UK
Top Contributor
269 reviews 269 reviews
60 hotel reviews
97 helpful votes 97 helpful votes
1 of 5 stars Reviewed 1 week ago

The Hampton we stayed en route here was nicer (and $300 a night cheaper). Balcony overlooked the a/c units and generators (seriously?) and that was on a SPG Preferred floor in one of their "special" rooms. Hence we could not sit out due to noise (no view anyway so no point). The in room a/c was so noisy my husband... More 

Was this review helpful? Yes 2
WestinKW, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Westin Key West Resort & Marina may not be a hotel for everyone because of it's price, but compared to other hotels in the area it is well worth it. The room itself and the property are modern and well maintained.

Was this review helpful? Yes 2
WestinKW, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More 

Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife an I booked into the Westin and had a good experience. Clean and good service. Wonderful view of the sunset! Close to Old Town and walking distance to many locations of interest. I'd go back. In our room the WiFi was not so good but if we went to the bar or another section the coverage was better.

Was this review helpful? Yes 1
WestinKW, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More 

Spokane, Washington
2 reviews
5 of 5 stars Reviewed 1 week ago

My sisters and I are down here for a sisters weekend. We have a beautiful room with an ocean view. Fantastic. Pool is great. People are friendly. Service is great. The one complaint we have? The cruise ship that has been parked in our view fifty feet from our view balcony. Seriously- not the view I wanted all day.

Was this review helpful? Yes
WestinKW, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this positive review. We are glad to hear you enjoyed your stay with us. While we do have an active cruise ship port, cruise ships do not dock here everyday. The city of Key West has a schedule on their website. Our dock is designated as pier (b). The schedule... More 

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Hotel Summarization (Beta)

What travelers say

  • Cruise ship(50)
  • Duval street(23)
  • Mallory square(20)
  • Great location(17)
  • Very nice(14)
  • Ocean view room(13)
  • Pool area(9)
  • First floor(5)
  • Front desk staff(4)

Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
The Westin Key West Resort And Marina
The Westin Key West Resort & Marina Hotel Key West
Key West Hilton
Key West Westin
Hotel Style:
#9 Spa Hotel in Key West
#11 Luxury Hotel in Key West
#12 Top resorts Hotel in Key West

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