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The Westin Key West Resort & Marina

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245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
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The Westin Key West Resort & Marina
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The Westin Key West Resort & Marina
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1,588 reviews from our community

Traveler rating
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338
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here with my brother and his wife (separate rooms) for 2 nights in April after taking the Key West Express from Fort Myers. We chose this hotel due to the location to Mallory Square. It was within walking distance from the Ferry and the property itself was overall decent. We encountered a major issue at... More 

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My husband I went down to Key West on a whim for our 5 year anniversary. When I attempted to check-in I was told by a Katherine(I believe) that there was no availability and the hotel was completely sold out. This after I felt she was somewhat rude when I approached the desk. She didn't even check the computer, just... More 

Was this review helpful? Yes 1
Wimberley, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Much like many of the other reviews, we had a great stay at the Westin. It's close enough to all attractions, but just far enough away to be quiet. We enjoyed the room & found the staff to be very helpful.

Was this review helpful? Yes 1
Hinsdale, IL
Top Contributor
110 reviews 110 reviews
37 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Westin is in a great location on the water and in the center of town. Unfortunately from the moment we puled up to the valet stand and throughout the stay the service was best described as disinterested. There was only one car ahead of us when we pulled up and it took forever for someone to even look in... More 

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Chicago, IL
Contributor
17 reviews 17 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our 3rd time staying at the Westin. The staff has always been great, the view is amazing, and the location is ideal. As Starwood members, we were given an upgrade and a late check-out when requested. We hope we get the chance to come back here again!

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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Westin on an impromptu weekend in February. The property is located right on the dock. It was great to see the cruise ships come in and out. We stayed in the upper level and had a small balcony, so worth the extra money to watch the sunset! We had no problems with the staff, as some... More 

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Elmhurst, Illinois
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are looking to experience KeyWest, I suggest you stay at The Westin. The hotel is clean and the staff is super friendly. It's location is perfectly located to the heart of it all. Most of all you are in the perfect location to watch the stunning sunsets.

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Ridgway, Colorado
Contributor
15 reviews 15 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

We paid a premium for a partial water view if you leaned over the banister and peeked through a small view, but worse than the disappointing view was the fact that our balcony overlooked a huge bank of air conditioners that were so constantly loud, we could not sit on the balcony and enjoy it. We complained after the first... More 

Was this review helpful? Yes 3
New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I read the other reviews , and maybe they could use more staff, but OMG I loved every minute of it!! The location is the center of everything. The sunset Key access was fantastic. The only time I waiting was at sunset when everyone came from all over to in habit our normally tranquil setting, Good service, great concierge. Everyone... More 

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is located within short walking distance to all the action in Key West. Very friendly and helpful staff, nice big rooms with partial seaview. From the poolbar you have great sunset views, while keeping an eye on the cruise ships. Free parking included. Good value.

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Hotel Review Summarization

What travelers say

  • Cruise ship(37)
  • Duval street(18)
  • Great location(16)
  • Mallory square(16)
  • Ocean view room(12)
  • Very nice(11)
  • Pool area(9)
  • First floor(4)
  • Front desk staff(4)
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