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All 97 Key West B&Bs / inns

The Palms Hotel- Key West

3.0 of 5 Bed and Breakfast   |   820 White Street, Key West, FL 33040
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The Palms Hotel- Key West
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Ranked #71 of 97 Key West B&B and Inns
A recent review
3 of 5 stars Reviewed July 20, 2014
Oscar C Buenos Aires, Argentina
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318 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I called on the phone to book a stay at this place with a dog. I was not informed the dogs fees until I got to the front desk. The lady manager was very rude!!!!! I asked for a quiet room so that my dog could stay in the room while I was at the beaches they put me right... More

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palmskw, General Manager at The Palms Hotel- Key West, responded to this review

Regretfully, guests and accommodations do not always make a good match. We are a people hotel that welcomes pets as opposed to vice versa. We were unable to advise this guest of the pet fees at the time of booking as the pet was not mentioned until the guest arrived in the office with the dog and had no other... More

Buenos Aires, Argentina
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 20, 2014

Large rooms with A/A and very clean. It has a nice pool. The best of this hotel is the personnel. They are super. Breakfast is at a side of the pool. It's good. One good thing for guest who goes by car is there's place to park in the neighborhood.

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Fort Myers, Florida
13 reviews 13 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 14, 2014

I was in desperate need of a room and called several places..Daniel at the Palms was very accommodating and put me a great poolside room that was large comfortable, quiet and CLEAN..YES CLEAN... at check out I met the manager and she was incredibly nice and we ( our group of travelers) plan on a long weekend there relaxing by... More

Was this review helpful? Yes 1
Melbourne, Florida
Top Contributor
73 reviews 73 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 6, 2014

Everything was great here! We booked somewhat last minute to stay over 4th of July weekend, so we weren't really sure what to expect. Check-in was easy, and the gentleman that checked us in was very friendly. Our rooms were next to each other, which was nice. The rooms were cute, and there was a lot more room in them... More

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Sarasota, Florida
1 review
5 of 5 stars Reviewed June 19, 2014

Stayed here for a week with my husband and another couple on a fishing trip. We shared a room to save on money. Room was cozy & clean, shower a little small but we didn't care. The staff is wonderful and went out of there way to accommodate us. Thanks to everyone there from the front desk to the lady... More

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Chicago, Illinois
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2014

My boyfriend and I stayed in room 3A with the Palms June 5th through the 9th and it was an overall pleasant experience. The bed was SOO comfortable and the AC worked great! Like most hotels, our room also came with complimentary towels, toiletries (we didn’t use them), ice buckets, cups, and a nice flat screen mounted on the wall.... More

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Orlando, Florida
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 16, 2014

I went on a girl's trip to Key West and found this place for a really great price. It's a hotel/B&B and is within walking distance of Duval Street as well as other attractions. We had a room with 2 double beds that were clean as well as the rest of the room. The bathroom was also very clean but... More

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Clearwater, Florida
Top Contributor
95 reviews 95 reviews
38 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed June 10, 2014

Found this place on a hotel/travel booking website and glad I did. Only stayed here one night but it was a comfortable stay. Upon arriving we lucked out and got a parking spot right in front. Check in was easy and enjoyable speaking to the property manager. She was very kind and helpful. Room was poolside and was very comfortable... More

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Fresno, California
Top Contributor
112 reviews 112 reviews
16 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed June 4, 2014

First off, let me say that there were no creepy crawlies in our beds. That automatically gets a hotel three stars minimum in my opinion and is super important to me. Once that's settled then you have to consider other things. Our beds were not very comfortable nor were the pillows. The rooms were small but we expected that so... More

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GMPalms, General Manager at The Palms Hotel- Key West, responded to this review

Thank you for taking the time to write a review. We apologize if the person whom checked you in seemed preoccupied, the person at the desk is in charge of all phone calls, emails, organizing housekeeping, concierge services and any other queries or needs that come to call. As to breakfast, we are in the process of assessing and expanding... More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 1, 2014

I stayed at the Palms Hotel over Memorial Day Weekend, and was incredibly disappointed! Spend your money somewhere closer to Duval! First off, upon arriving, we called on two separate occasions inquiring about the parking at the hotel. We were told twice that there was a parking lot with 35 spots at a first come first served basis. Much to... More

Was this review helpful? Yes 1
GMPalms, General Manager at The Palms Hotel- Key West, responded to this review

Wow, we are sorry to hear that you did not enjoy your stay with us. In all of the advertising for our property location and parking options, we do our best to explain the where and what of our locality. Of the 4 people that staff the front desk I can’t imagine who would have misled this guest regarding a... More

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Additional Information about The Palms Hotel- Key West

Address: 820 White Street, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Palms Hotel- Key West 3*
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Also Known As:
The Palms Hotel- Key West Hotel Key West
Palms Hotel Key West

115 photos of this hotel

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Hotel & grounds (24)
Room/suite (14)
Pool/beach area (10)
View from room (4)
Dining (5)
Bathroom (2)
Other (37)

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Hotel & grounds (9)
Room/suite (4)
Dining (1)
Pool/beach area (1)
Other (5)
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Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
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Official Description (provided by the hotel)
The Palms Hotel is the perfect hybrid of a quaint historically built guesthouse with all the amenities of a modern hotel in the historic district of Key West, 8 short blocks to Duval. Complimentary breakfast, seasonally heated pool, WI-FI property wide, guest computer, bicycle rental ($), BBQ picnic spot and lounge areas around the porches of the property. Each of our guest rooms is equipped with a TV, telephone, individually controlled air conditioner and ceiling fans. Children welcome. Pets under 35 lbs welcome ($). ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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