The hotel was charming and conveniently located, within walking distance to Duval St., the Hemingway House, etc. Rooms were clean and comfortable, bathrooms had quality amenities and plenty of thick towels. Nice continental breakfast served by the pool. We had a lovely balcony room overlooking the street. Our only complaint would be the minimal soundproofing. We could hear all the... More

Traveled to Key West in July 2011 and had a great time. The hotel was just okay, but it was a short distance from downtown (long walk or short cab ride). The room was dingy, the beds were really uncomfortable, and the shower was really small. The breakfast in the morning was just okay as well. Very limited parking, I... More

From best to worst: Staff was kind enough & friendly enough. Internet was fast & reliable. Breakfast was pretty mediocre at best, not that great at all. Unfortunately, our room smelled horribly damp & moldy - somewhere between extremely unpleasant & disgusting. Floor in the room was dirty to the point that our feet were black after the first few... More

The Palms Hotel was a great vacation and holiday!!It had such a warm and friendly and most charming first impression.The location was great,the rooms were spacious and clean,with alot of touches of home.I especially loved how the bath and hand towels were assembled into a work of art.The staff are definitely there to accomodate your every need.Each and everyone were... More

If it weren't for the wonderful staff, I wouldn't have rated this facility as good as I did. However, Emily was wonderful in arranging a parking spot for us when she heard my daughter is handicapped (although a rude guest removed the traffic cones and took the spot). Philip helped us obtain a cab on New Years Eve when the... More

Staying in old town at the plams was really pleasent. If you like to walk, or bike everythings close. The staff was very nice and payed attention to even the little things. We will be back for our next visit and every one after that. More

Our last stay in Key West was at the pricier Banyon resort. Our room was a bit musty, with air conditioner in the window, not central, and the bath was not updated. Breakfast is buffet style around the pool, not made-to-order around the dining room table like we have had at other B&Bs. It does not seem like this is... More

I just got back from the palms. We stayed over Christmas. Here are the good and bad things about the hotel. It is a very relaxing environment and the staff are very friendly. It is a long walk to Duval Street, so a cab is necessary. Parking is very limited, but offstreet parking around the hotel is available. The rooms... More

We just returned from a three night stay at the Palms over Christmas. It is a nice place, very quaint, but it is a bit far to walk to Duvall Street. We took a cab. The pool is warm and very nice. The rooms are rather old, but kept up and they were clean, we had two rooms. I did... More