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Pegasus International Hotel

501 Southard Street, Key West, FL 33040
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Pegasus International Hotel
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Ranked #26 of 45 Hotels in Key West
A recent review
4 of 5 stars reviewed 5 days ago
Mar186525 Edinburgh, United Kingdom
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541 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Iowa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I'll start with the one positive- location! Like most people have said it's in the middle of Duval close to everything. Negatives- #1 we booked 2 rooms. Ours was fine but the one my daughter and her boyfriend was in had bed bugs. Not really sure anything was done about them so please check your bed before accepting your room.... More 

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sesingh, Manager at Pegasus International Hotel, responded to this review

We're sorry for these negative aspects of your stay. However, we have never received reports of bed bugs, and we can say with confidence that we do everything to prevent them. Still, we'll look into it, but we are glad we were able to address this during your stay, and we appreciate your feedback. Best, Pegasus Management More 

Edinburgh, United Kingdom
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Centrally located the Pegasus offers clean, well maintained and spacious rooms. Contrary to some of the other reviews we found the staff to be helpful and professional. A large deck with an Indian tapas serving bar sits beside a small but welcome pool.

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sesingh, Manager at Pegasus International Hotel, responded to this review

Thanks for the shout out! We can't wait to welcome you back next time you need a bit of Florida sun. Cheers, Pegasus Management More 

Senior Contributor
43 reviews 43 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

What a neat hotel. I'm not one that typically likes boutique hotels but this one I loved. It had its quirks which was part of the charm. It's location was perfect. My only complaint was some of the staff was less then helpful. One couldn't ever be bothered to stop texting when we asked a question.

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sesingh, Manager at Pegasus International Hotel, responded to this review

That's not like us, and we're sorry that you didn't get a more prompt response to your questions. We'll look into that, but aside from this, we're glad you enjoyed your stay. We hope to have another chance to impress you again soon. Best, Pegasus Management More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is great for being close to everything but if you are a light sleeper I would ask for a room in back next time. Very noisy rooms in front. I book hotels with 1 requirement. Must have hot tub. Well it was cold all week and then stopped bubbling on third day. Told staff but never got fixed.very... More 

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sesingh, Manager at Pegasus International Hotel, responded to this review

Sorry we weren't able to get to the hot tub during your visit, Richard. We'll look into it right away, and we'll speak to our front desk about their behavior. We apologize if you didn't receive a warmer welcome, but we hope you enjoyed your trip and we'd love to have a second chance to wow you soon. Best, Pegasus... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed with my wife for the weekend and found everything Excellent.from the staff to the people staying in the hotel,I love the decorations and upgrades they have done.This is the perfect place to stay with your family and friends in key west,right in the middle of everything.i can't wait to come back on my next vacation for summer.

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sesingh, Manager at Pegasus International Hotel, responded to this review

Glad you love the renovations, Gerard! And it's great that you and your wife had a lovely weekend with us. We're looking forward to your next visit -- hopefully sooner than later. Take care, Pegasus Management More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Never stay here..complete attitudes as soon as you walk through the door. They didn't wanna help us at all by holding our bags so they just said leave them in the lobby and they'll hope that nothing happens to them. Also the first thing they said to us was that they wanted $300 cash on top of the $700 we... More 

Was this review helpful? Yes 3
sesingh, Guest Services at Pegasus International Hotel, responded to this review

We're very sorry for the confusion, Jaclyn. We normally charge a deposit for incidentals on a credit card for spring breakers(less than 25yrs), but it is always refunded provided room remains in unbroken and severely undamaged)state as it was when you checked in) as is the standard for hotels in our area, but we want to check in with our... More 

Spokane, Washington
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First time in Key West, loved being in center of everything. Were concerned at first about parking as it was so busy , couldn't find a nearby parking spot and didn't know what we were going to do with our luggage,etc. Got dropped off while my husband "circled" and was told to unload in front of hotel and then could... More 

Was this review helpful? Yes 3
sesingh, Manager at Pegasus International Hotel, responded to this review

Thanks for making us a part of your first trip to Key West, Stephanie! We'd love to have you back, but in the meantime, thanks for letting us know about your trouble with parking. We'll keep this in mind for our future guests so they have a heads up, but we're glad the rest of your trip was so memorable.... More 

Princeton area, NJ
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this small boutique hotel for four nights while on vacation for the first time in Key West.The best feature of the hotel is its location- on Duval Street where most of the sights and restaurants are located. Note, this may be a drawback if you're looking for a quiet and peaceful sleep (the ac drowned out the... More 

Was this review helpful? Yes 1
sesingh, Manager at Pegasus International Hotel, responded to this review

We apologize for failing to meet our own standards of a tidy, well kept room, but we appreciate your understanding and kind words. Thank you for bringing this to our attention, and for singing our praises. We hope your next visit is worthy of five stars. Best, Pegasus Management More 

McHenry Illinois
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed 7 nights and this was our second time staying at the Pegasus. Great room, perfect location and staff was awesome. Also nice pool, jacuzzi and roof top bar. Could not have asked for a better place. Will definitely stay again.

Was this review helpful? Yes 1
sesingh, Manager at Pegasus International Hotel, responded to this review

We're thrilled that you came back a second time! It's great that you were able to spend some time at the rooftop bar. We hope to see you again next time you're in town! Thanks, Pegasus Management More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2015

I've been coming to Key West for years and have never stayed at the Pegasus. I was impressed the hotel has a great location, the rooftop deck is awesome, the rooms are large and clean, the staff was helpful. I would definitely stay here again.

Was this review helpful? Yes 2
sesingh, Manager at Pegasus International Hotel, responded to this review

Sounds like a fantastic trip, Valerie! It was a pleasure to be a part of it, and we hope we'll get to welcome you back again soon. Until then, thanks for reviewing us! Best, Pegasus Management More 

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