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All 94 Key West B&Bs / inns

Old Customs House Inn

2.0 of 5 Inn   |   124 Duval Street, Key West, FL 33040
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Old Customs House Inn
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Ranked #78 of 94 Key West B&B and Inns
A recent review
4 of 5 stars reviewed 3 days ago
uniquemo Scottsdale, Arizona
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106 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Scottsdale, Arizona
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed a few nights here for my husband's 40th birthday. It was a very fun time. The location was amazing and the staff were very friendly. Loved the bird! Very casual atmosphere, we checked in at the bar and checked out with the maid. I'm not used to such a casual process but there were no problems. We can't... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Located on Devale St. just opposite Sloppy Joes bar, in the very heart of Key West. Despite this, the rooms are not on the street as are just behind a Cuban restaurant which muffles the noise..the only thing that might keep you awake is the parrot on the terrace!! The room was beautiful..quaint and decor fitted the Key West vibe.... More 

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San Francisco, California
Top Contributor
102 reviews 102 reviews
26 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When it comes to travel and where to stay, I always prefer staying close to where all the actions are to save time and effort to get back to the hotel. It’s also a better way to experience a city. Old Customs House Inn offers exactly that, plus way, way more! It is right in the middle of Duval Street... More 

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Saint Louis, Missouri
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 23, 2014

I had the intention of staying here based on just looking over their website, however when I called to inquire about bringing my dog (as they mention they are a pet friendly place), the person who answered the phone was so rude that he almost closed the phone in my face and told me they allowed just small dogs. He... More 

Was this review helpful? Yes 2
San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 22, 2014

This place is nothing more than a run down garage apartment with hand me down furnishings and linens. Ask to see a room before you pay. If it was cheap I would understand but it's not. We left without even taking a shower the next morning.

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customshouse, Owner at Old Customs House Inn, responded to this review

amazing that Trip Advisor would consider posting your reviews to our site. Your previous damning review was deeleted for obvious reason as should this one be. We are asking that your account be deleted More 

Deltona, Florida
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 14, 2014

Loved this place! We were in AND out of it all! Outside on Duval all of Key West partied and carried on and we could participate or we could go in our room, close the door and not know anything of the revelry outside. The rooms are stationed behind the cafe so all day long you can smell the fantastic... More 

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3 reviews 3 reviews
5 of 5 stars Reviewed October 1, 2014

The place us clean great location and we have been coming here for years I love it ! Josh has NEVER been rude nor has anyone at old custom house and smallest bar .Never it is awesome rock on keep up the awesome consistency! Thank you !Patrice and Ray

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Houston, Texas
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 4, 2014

The room and facility was as advertised. The accomodation was as expected. It is a 2 star accommodation - nothing more / nothing less. The issue I had with the hotel is the billing practice of the hotel. My room was reserved using the hotel web site. The confirmation provided by the hotel gave a total amount due of $570.37... More 

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customshouse, General Manager at Old Customs House Inn, responded to this review

this review is written by the traveler's father who was never at our facility. Our resv system erroneously charged guest's that were upgraded the price of the upgraded room, as explained to the parent . This error occurred on all guests for that period. We apologized and correct the error immediately along with an updated room receipt. Also explained to... More 

Altamonte Springs, Florida, United States
15 reviews 15 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 10, 2014

Traveled July 4th-6th. I wanted to be smack in the middle of Duval Street action for the 4th of July weekend debauchery. After a long flight delay, we arrived in Key West just when the fireworks started to go off. Once we arrived to Old Customs House Inn, I knew we made the right decision by booking with them. You... More 

Was this review helpful? Yes 5
Bronx, NY
Top Contributor
54 reviews 54 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 3, 2014

I stayed 4 nights in the Old Custom House Inn. We stayed in room #3. My first impression was the place was super clean. Yes, the furniture was older and the shower is small but that didn't bother me at all. The room is equipped with a microwave, coffee maker and a mini fridge. The upstairs room have a balcony... More 

Was this review helpful? Yes 2
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Additional Information about Old Customs House Inn

Address: 124 Duval Street, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Old Customs House Inn 2*
Number of rooms: 6
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Also Known As:
Old Customs House Hotel Key West

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