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All 94 Key West B&Bs / inns

Old Customs House Inn

2.0 of 5 Inn   |   124 Duval Street, Key West, FL 33040
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Old Customs House Inn
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Ranked #81 of 94 Key West B&B and Inns
A recent review
5 of 5 stars Reviewed October 14, 2014
Kasey B Deltona, Florida
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102 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 22, 2014

This place is nothing more than a run down garage apartment with hand me down furnishings and linens. Ask to see a room before you pay. If it was cheap I would understand but it's not. We left without even taking a shower the next morning.

Was this review helpful? Yes 2
customshouse, Owner at Old Customs House Inn, responded to this review

amazing that Trip Advisor would consider posting your reviews to our site. Your previous damning review was deeleted for obvious reason as should this one be. We are asking that your account be deleted More 

Deltona, Florida
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2014

Loved this place! We were in AND out of it all! Outside on Duval all of Key West partied and carried on and we could participate or we could go in our room, close the door and not know anything of the revelry outside. The rooms are stationed behind the cafe so all day long you can smell the fantastic... More 

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3 reviews 3 reviews
5 of 5 stars Reviewed October 1, 2014

The place us clean great location and we have been coming here for years I love it ! Josh has NEVER been rude nor has anyone at old custom house and smallest bar .Never it is awesome rock on keep up the awesome consistency! Thank you !Patrice and Ray

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Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 4, 2014

The room and facility was as advertised. The accomodation was as expected. It is a 2 star accommodation - nothing more / nothing less. The issue I had with the hotel is the billing practice of the hotel. My room was reserved using the hotel web site. The confirmation provided by the hotel gave a total amount due of $570.37... More 

Was this review helpful? Yes 2
customshouse, General Manager at Old Customs House Inn, responded to this review

this review is written by the traveler's father who was never at our facility. Our resv system erroneously charged guest's that were upgraded the price of the upgraded room, as explained to the parent . This error occurred on all guests for that period. We apologized and correct the error immediately along with an updated room receipt. Also explained to... More 

Altamonte Springs, Florida, United States
15 reviews 15 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 10, 2014

Traveled July 4th-6th. I wanted to be smack in the middle of Duval Street action for the 4th of July weekend debauchery. After a long flight delay, we arrived in Key West just when the fireworks started to go off. Once we arrived to Old Customs House Inn, I knew we made the right decision by booking with them. You... More 

Was this review helpful? Yes 5
Bronx, NY
Top Contributor
53 reviews 53 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 3, 2014

I stayed 4 nights in the Old Custom House Inn. We stayed in room #3. My first impression was the place was super clean. Yes, the furniture was older and the shower is small but that didn't bother me at all. The room is equipped with a microwave, coffee maker and a mini fridge. The upstairs room have a balcony... More 

Was this review helpful? Yes 2
Casselberry, Florida
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 2, 2014

This was our 3 rd stay at the Old Customs House on Duval St. It has all the extras one might want. It's right between Hogs Breathe saloon and Sloppy Joe's saloon. It's right behind the smallest Bar in Key West and it has a Cuban Restaurant right in front. Your just down the street from Mallory Square and 2... More 

Was this review helpful? Yes 2
Miami Beach, Florida
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

I went with my friends after years that we r no together and had a great time... Pet friendly in the right place just in the Duval st. Close to everything walk distance... The room was very comfortable the beds too... The smallest bar welcome u to key west and the porch in the back is very nice.

Was this review helpful? Yes 2
Pompano Beach, Florida
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 30, 2014

I picked this place because from what I saw on their website looked tropical and the right place. I use to live in key west so I know what the island is about and how duval street is at night. The best thing about this being on duval you save on taxi's which is huge for saving money and no... More 

Was this review helpful? Yes 4
Southington, Connecticut
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 22, 2014

Stayed at the inn last week. After reading reviews on here I was skeptical at first, but our stay and experience was great at the inn. Check in is very laid back. Got our keys walked into the studio 3, and was very impressed. Checked for bed bugs, there were zero. Finally saw a cockroach the day we were leaving,... More 

Was this review helpful? Yes 5
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Additional Information about Old Customs House Inn

Address: 124 Duval Street, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Old Customs House Inn 2*
Number of rooms: 6
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Also Known As:
Old Customs House Hotel Key West

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