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Old Customs House Inn

124 Duval Street, Key West, FL 33040
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Old Customs House Inn
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Ranked #77 of 92 Key West B&B and Inns
A recent review
5 of 5 stars reviewed 4 days ago
Jeff K West Palm Beach, Florida
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121 Reviews from our TripAdvisor Community

Traveler rating
    44
    31
    12
    7
    27
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13
36
5
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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West Palm Beach, Florida
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

people this is not the best hotel in key west. but to tell you the truth it is below market value in pricing and the staff is great.....right in the heart of duval street and we had the back unit which was big and very very quiet when we went to bed. very clean no insects,air was central and worked... More 

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Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I stayed here last year and never had a chance to review. First, I have to start off with the staff member being very patient and accommodating. I changed my reservation several times due to some personal emergencies. This staff member worked with me. I'm glad he did because I had the best time! Not only is this place unique... More 

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Florida
2 reviews
5 of 5 stars Reviewed May 19, 2015

I recently stayed in the Key West Suite here with some friends. If you are in Key West to enjoy Duval street, this is the best place to stay. There are a lot of options on the island, but being able to stumble in off the street and be right at your hotel door is priceless. The suite was very... More 

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Level Contributor
3 reviews
3 of 5 stars Reviewed May 18, 2015

I'm used to nicer accommodations, but this place was pretty beat up and just not much pride or care taken of the establishment above the bare minimum. Showers are TINY, furniture is junk. It's just rooms in the center of all the big bars. If all you want to do is get drunk 24/7 and pass out for a few... More 

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Hershey, Pennsylvania
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 15, 2015

I headed down for a couple nights and decided to see for myself if the mixed reviews were accurate. Since it was just me on this trip, it was worth a shot. Especially given the low price I got a couple days before leaving. You have to wait for the "world's smallest bar" to open in order to check in.... More 

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Hilliard, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 7, 2015

We were in Studio 4. We were booked to stay from 4/2 - 4/8. We left 4/6. I agree with the other negative reviews.... If we could give this place a negative rating we would. I've been to Key West several times over the years & love everything about the island. Except the Old Customs House Inn. I am not... More 

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customshouse, Owner at Old Customs House Inn, responded to this review

no refunds for early checkout. clearly stated on the website, in addition you checked out 2 days early and never called the office, etc. why would you stay 3 or 4 nights at a place you didnt like and is so "terrible? none of what you wrote is the truth. the truth is that you left Key West and headed... More 

Barrie, Ontario
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 14, 2015

It is comfortable and clean and if your ok with the basics it is a gem. Right in the heart of the action...not for everyone but if your into the night life and getting the feel of old Key West then this is the place. You check in at the littlest bar next door which you have to have a... More 

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1 review
4 of 5 stars Reviewed March 20, 2015

You really won't find a better place on Duvall Street! Crawling distance to all the fun. Safe, clean, and well-managed. Juan Loves Lucy; Restaurant on premises makes an awesome mojito, even serves breakfast, lunch, and dinner. Great price for location! We'll be back for sure!

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DeWitt, Iowa
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 18, 2015

This was an unknown place for us to pick as a stay over for a couple of nights but since it was recommended by a friend of a friend of a friend. we went for it. There were two couples in our party and we got the suite. It is next to the smallest bar on duval st where all... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 9, 2015

Same bad experience as Frank A. We stayed in the Old Custom House for one night in February. It is neither an inn nor a hotel. It is two rooms on the second floor of a narrow and run-down building with bed, bathroom and galley. Old and threadbare. The front door lock is worn so much that even the key... More 

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