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Old Customs House Inn

124 Duval Street, Key West, FL 33040
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1 room 1 guest
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Old Customs House Inn
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124 Reviews from our TripAdvisor Community

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Traveler rating
    45
    32
    12
    8
    27
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13
38
5
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (124)
  • Mar-May only
    (42)
  • Jun-Aug only
    (21)
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    (20)
  • Dec-Feb only
    (41)
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Miami, Florida
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Yeah this is really a hotel for a big group of college guys so which comfort and cleanliness are not key. Not a family hotel. Bathrooms were "adequate" beds were very old, and furniture was mistreated. It's really a party hotel. Really loud as you can hear everything from duval. Locations is the one good thing for this hotel. But... More 

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Jensen Beach, Florida
1 review
5 of 5 stars Reviewed July 20, 2015

This place was such a great find! My girlfriend and I stayed here and really fell in love with the place. The location is awesome, right on duval street...walking distance to EVERYTHING! If you are looking for a real key west experience I highly recommend it. If you are a cry baby and can not handle all that is Key... More 

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south carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 20, 2015

As the title says this place has the location! perfect location that is close to everything on lower Duval! check in was easy - walked in the smallest bar - got key -- check out was even easier. place was clean and yes the bathroom is small and the shower is small and if you turn out all the lights... More 

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West Palm Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 29, 2015

people this is not the best hotel in key west. but to tell you the truth it is below market value in pricing and the staff is great.....right in the heart of duval street and we had the back unit which was big and very very quiet when we went to bed. very clean no insects,air was central and worked... More 

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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015

I stayed here last year and never had a chance to review. First, I have to start off with the staff member being very patient and accommodating. I changed my reservation several times due to some personal emergencies. This staff member worked with me. I'm glad he did because I had the best time! Not only is this place unique... More 

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Florida
2 reviews
5 of 5 stars Reviewed May 19, 2015

I recently stayed in the Key West Suite here with some friends. If you are in Key West to enjoy Duval street, this is the best place to stay. There are a lot of options on the island, but being able to stumble in off the street and be right at your hotel door is priceless. The suite was very... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 18, 2015

I'm used to nicer accommodations, but this place was pretty beat up and just not much pride or care taken of the establishment above the bare minimum. Showers are TINY, furniture is junk. It's just rooms in the center of all the big bars. If all you want to do is get drunk 24/7 and pass out for a few... More 

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Hershey, Pennsylvania
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 15, 2015

I headed down for a couple nights and decided to see for myself if the mixed reviews were accurate. Since it was just me on this trip, it was worth a shot. Especially given the low price I got a couple days before leaving. You have to wait for the "world's smallest bar" to open in order to check in.... More 

Was this review helpful? Yes 3
Hilliard, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 7, 2015

We were in Studio 4. We were booked to stay from 4/2 - 4/8. We left 4/6. I agree with the other negative reviews.... If we could give this place a negative rating we would. I've been to Key West several times over the years & love everything about the island. Except the Old Customs House Inn. I am not... More 

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customshouse, Owner at Old Customs House Inn, responded to this review

no refunds for early checkout. clearly stated on the website, in addition you checked out 2 days early and never called the office, etc. why would you stay 3 or 4 nights at a place you didnt like and is so "terrible? none of what you wrote is the truth. the truth is that you left Key West and headed... More 

Travelers are raving about these Key West hotels

Barrie, Ontario
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 14, 2015

It is comfortable and clean and if your ok with the basics it is a gem. Right in the heart of the action...not for everyone but if your into the night life and getting the feel of old Key West then this is the place. You check in at the littlest bar next door which you have to have a... More 

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