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Sunset Key Guest Cottages, A Westin Resort

4.0 of 5 245 Front St, Key West, FL 33040
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Sunset Key Guest Cottages, A Westin Resort
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Sunset Key Guest Cottages, A Westin Resort
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392 reviews from our community

Traveler rating
    254
    77
    32
    13
    16
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Long Island City, New York
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I answered the following in a survey the hotel sent me..(would have been VERY upset if we paid full price): The pool was not warm enough to go in but is advertised as heated.. One of the 2 jacuzzis didn't work . Our breakfast was a terrible experience with cold coffee, an inexperienced waiter, overcooked eggs when ordered over easy... More 

Was this review helpful? Yes
Annapolis, MD
Contributor
11 reviews 11 reviews
7 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited Sunset Key in May 2014 and it was everything we wanted and more. From the moment we stepped aboard the ferry- the staff was friendly, helpful and eager to assist. Sunset Key is beyond gorgeous. The guest cottages are decorated beautifully and are very clean and accommodating. We had several lunch and dinners at Latitudes and the food,... More 

Was this review helpful? Yes 1
WestinKW, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More 

Ridgefield, Washington
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

The grounds, setting and cottages at Sunset Key are very nice. The cottage we were in was decorated as I would imagine I would decorate a beach cottage. It was very comfortable. The grounds were also beautiful and there was special attention to decorating for Christmas - there were poinsettias everywhere. The delivery of the OJ (in the evening) and... More 

Was this review helpful? Yes 2
WestinKW, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

portland, oregon
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We'd been checked in 3 hours when the power went down (approx) 10 hours. So when the hot water was lukewarm that evening and into the next day I thought it was renewing itself after being out. That afternoon the water was still so lukewarm that just two people could shower and the last shower was edging on cold. I... More 

Was this review helpful? Yes 4
WestinKW, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If efforts to make things right, we did... More 

Boston, Massachusetts
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

All I can say is WOW! From the second we step foot onto the resort to our sad departure my husband and I had one of the most amazing stays of our lives. Not only is the location of the Resort extremely gorgeous and intimate, but each and every interaction with staff members was pleasant and memorable. The spa was... More 

Was this review helpful? Yes 5
WestinKW, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We delighted to hear you enjoyed your stay. We look forward to welcoming you back again in the future! Sincerely, Lourdes Torbisco Marketing Director More 

Chicago, Illinois
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
172 helpful votes 172 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you are going to visit Key West, you should try staying at Sunset Key...at least once. This resort is on the most fabulous island in Key West, accessible only by private ferry. The pictures on TripAdvisor and on Westin's website do not do it justice. Tropical foliage and bellowing palm trees line the island and every walk-way. The beach... More 

Was this review helpful? Yes 2
WestinKW, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review

Dear Guest: Thank you so much for this positive review! It sounds like you enjoyed an amazing vacation and we are so glad to hear about it! We look forward to welcoming you back again in the future. Warm regards, Lourdes Torbisco Marketing Director More 

East Winthrop, Maine
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2014

I stayed with my wife and two couples at the Sunset Key Resort. What a beautiful area. i love that you can be in the party nightlife atmosphere of Key West and five minutes away is this tranquil island that will meet all your expectations.The cottage was very nice plenty of room...very comfortable accomadations. They deliver a basket of muffins... More 

Was this review helpful? Yes 1
WestinKW, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More 

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 11, 2014

What a beautiful place. So laid back and yet with the most amazing service. The restaurant was excellent and the sunsets spectacular. Beaches were spotless with plenty of us beds and shade. The only thing that marred the experience was the large number of jellyfish. But even then nothing could detract from the loveliness of this place. The spa too... More 

Was this review helpful? Yes 1
WestinKW, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More 

Newport Beach, California
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 10, 2014

For a longtime, we wanted to try this hotel and are we glad that we did. While on the pricey side, the location was great and a terrific setting. The private island consists of about 40-50 private residences, plus these cottages. The cottages could use some updating (which the hotel is doing), but quiet, nice and a lovely setting. My... More 

Was this review helpful? Yes 1
WestinKW, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More 

Swansea, United Kingdom
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 10, 2014

Just finished a week's holiday in Sunset Key. This was our second visit and even better than last time. It was busy because of the Superboat races with restricted boat times on race days. We stayed in a cottage close to the pool which was fine and close to the boat. Went running around the island each day- half mile... More 

Was this review helpful? Yes 1
WestinKW, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More 

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Additional Information about Sunset Key Guest Cottages, A Westin Resort

Address: 245 Front St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sunset Key Guest Cottages, A Westin Resort 4*
Number of rooms: 37
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Also Known As:
Sunset Key Guest Cottages, a Westin Hotel Key West
Westin Key West
Key West Westin
Sunset Key Cottages Guest
Hotel Style:
#4 On the Beach Hotel in Key West
#7 Spa Hotel in Key West
#7 Top resorts Hotel in Key West
#9 Luxury Hotel in Key West

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