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All 40 Key West hotels

Hyatt Sunset Harbor Resort

3.5 of 5 Resort   |   200 Sunset Lane, Key West, FL 33040
Hotel amenities
Hyatt Sunset Harbor Resort
Ranked #27 of 40 hotels in Key West
Certificate of Excellence 2013
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154 people have reviewed this hotel

Traveler rating
    75
    48
    12
    9
    10
See reviews for
30
81
3
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Asheville, NC
Contributor
17 reviews 17 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 25, 2014

We usually love Sunset Harbor, but this year is miserable. We are in unit 411a, which is directly by the road. When the delivery trucks back up with the BEEP-BEEP-BEEP, it is unbearable. I am a seminar speaker, so I travel for a living. I can sleep thru almost anything, but this sound is like an alarm clock on steroids.... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

sunhawkins, Please accept my apologies for your dissatisfaction with your room location. I completely understand that each of our guests and owners have different expectations and preferences when staying with us and I can assure you that we always try to accommodate those requests whenever possible. I'm glad that you enjoy our resort's location and room cleanliness. And thank you... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 2, 2014

Love this place...clean rooms, helpful front desk staff, easy acess parking, beautiful pool area. Did I forget to mention the fabulous sunset? They don't call it sunset harbor for nothing. ..you're steps away from watching the sun set. Walk on down to Mallory square for the nightly Sunset Celebration. ..check out all the vendors and street performers. Walk a bit... More

Was this review helpful? Yes 3
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

pcbeachgal, I am so delighted you enjoyed staying with us! I have shared your comments with our team and from all of us here at Sunset Harbor, we thank you for taking the time to share your experience with us and the Trip Advisor community. Thank you so much for your kind words. We hope to welcome you back again... More

Athens, Georgia
Top Contributor
57 reviews 57 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 28, 2014

Stayed here in a studio Jan 23 to 26, 2014. First time here. Would definitely stay here again, though, depending on the price, we might upgrade to a one-bedroom to get the balcony. That being said, many things were very nice about the studio, as studios go. THE GOOD: Location, location, location. You're probably aware of this, but it's very... More

Was this review helpful? Yes 3
NINA D, Front Office Manager at Hyatt Sunset Harbor Resort, responded to this review

I would like to Thank you for your positive and kind review on Hyatt Sunset Harbor. We take pride in our property and wonderful staff and for it to be recognized, is very much appreciated. I also want to thank you for your great suggestions. It's always great to hear of ways we can continue to improve our guest's experience.... More

Philadelphia, Pennsylvania
Senior Contributor
33 reviews 33 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 25, 2014

We have been going to Sunset Harbor every year since we bought 2007. Love this place and I would not stay at any other place. You can not beat the location close to Duval street yet it is set back in a quit area. The staff at Sunset Harbor are wonderful. We do miss Pam however her daughter is just... More

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

LannieMc, Thank you so much for taking the time to share your love of Sunset Harbor with the Trip Advisor community. So many of our owners enjoy coming here year after year and we are more than happy to welcome them back home. We all miss Pam and although no one could ever replace her, Sahara certainly does a wonderful... More

San Diego, California, Usa
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2014

Spent a few nights in a one bedroom unit in January 2014. The unit was well furnished, the grounds had everything desired, and the location was around the corner from everything. Loved it and plan to return.

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Ken N, Thank you so much for your review. I'm so pleased that you enjoyed your stay and everything that Hyatt Sunset Harbor has to offer. We hope to welcome you back again very soon! More

Top Contributor
76 reviews 76 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 4, 2014

Sunset Harbor is a wonderful place to stay during your vacation. The location is perfect-quiet but still close to Duval. The staff is very friendly-so friendly that they make me feel like family. I have stayed here many times, and will continue to stay here in the future. Thank you to the staff of Sunset Harbor.

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Aresbaby, Thank you so much for your review! It's always great to see you and welcome you back to your home away from home. It really is like family when you walk through the front doors and see familiar faces that have been here for years and years. I'm so glad you continue to return to and repeatedly enjoy your... More

New Jersey
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 2, 2014 via mobile

Although, overall, we enjoyed our stay, we were not very impressed with the accommodations. When you stay at a Hyatt (and pay premium prices), it would stand that you would expect high quality accommodations and service. Unfortunately, our expectations were not met. Pros: Great location; walking distance to the heart of town and the pier. Nice relaxing pool area Beautiful... More

Was this review helpful? Yes 4
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

KnutsenNJ, Please accept my most sincere apologies for our shuttle not returning to pick you up at the airport and also for me not following up with you during your stay. I did reach out to the owner of the company we use and we have taken steps to ensure that this issue does not repeat itself. In addition, I... More

New Orleans, Louisiana
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 2, 2014

We had a 2 story, 2 bedroom on the 1st and 2nd floors, with a nice view of the pool and gardens. If you want to watch the sunset from your patio, get a room on the 4th floor because the ubiquitous cruise ships block the view. We had noisy, stomping neighbors upstairs over us, which another reason for getting... More

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Mike N, Thank you for taking the time to share your experiences at Hyatt Sunset Harbor. I'm so glad you enjoyed your room, it's views, our Front Desk team and the location of our resort! It's too bad you couldn't enjoy your convertible while you were here, but perhaps the next time you stay with us, you could rent bikes.... More

Marysville, Ohio, United States
Top Contributor
62 reviews 62 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 31, 2013

We'd never been to Key West before and came into town for a family wedding. We got lucky with the location of the hotel but really lucked out with the staff. What a nice group of people who went the extra mile at every turn. Of note, Katie a the front desk was great. We had a long drive from... More

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Lisa H, Thank you so much for sharing such wonderful comments about Katie & the rest of our team! I'm so glad you stumbled into our little Key West haven and that you enjoyed your stay. We hope to welcome you back again soon! More

Rockford, Minnesota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2013

We Stayed in a one bedroom condo for a week Dec 15th to Dec 22nd 2013. Everything was wonderful. We Loved everything about the place especially the Location. The Pool and Hot Tub were so very warm and the grounds were very clean and beautiful. The View from our balcony was to die for. We could watch the Sunset right... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

tmruff, Thank you so much for such a thoughtful and enthusiastic review of your stay at Hyatt Sunset Harbor! The specific details you mentioned regarding our weekly events are extremely accurate and I'm so pleased that you enjoyed staying in our 1-Bedroom unit. It sounds like you had a great week and were able to enjoy all of our amenities... More

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Additional Information about Hyatt Sunset Harbor Resort

Also Known As:
Hyatt Sunset Harbor Hotel Key West
Hyatt Sunset Harbor Hotel
Hyatt Key West
Hyatt Sunset Harbor
Key West Hyatt
Address: 200 Sunset Lane, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hyatt Sunset Harbor Resort 3.5*
Official Description (provided by the hotel):
Condominium Resort with Victorian styling; situated in the heart of Old Town, overlooking the Gulf of Mexico. ... more   less 

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