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All 41 Key West hotels

Hyatt Sunset Harbor Resort

3.5 of 5 Resort   |   200 Sunset Lane, Key West, FL 33040
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Hyatt Sunset Harbor Resort
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80%
Ranked #27 of 41 hotels in Key West
A recent review
5 of 5 stars reviewed 3 days ago
Greywolf8577 Northeast, USA
  • Reviews (166)
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166 people have reviewed this hotel

Traveler rating
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34
85
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Northeast, USA
Top Contributor
51 reviews 51 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were back again this year for another week. This was a fantastic week. Located at the very end of Mallory Square and at the pier where the cruise ships dock. Make it a perfect location. You're out of the Duval St mess and in a quiet part of KW. It is literally 2 minutes walk to the bars and... More

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San Francisco, California
Top Contributor
62 reviews 62 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our second time at this resort. The location can't be beat just off Duval Street. We rented bikes and never took the car out of the garage. Our beautiful top floor room overlooked the cruise ships arriving and the pool. We absolutely loved our week here. The resort is beautiful and well maintained. Definitely one of the nicest... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

sunseeker69, Thank you so much for sharing your thoughts about your recent stay at Sunset Harbor! I've forwarded your review and comments to our entire team here at Sunset Harbor. I'm so happy you were able to enjoy the great views we have here from our rooms & pool deck. Thank you again for taking the time to share your... More

Maggie Valley, North Carolina
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were able to be guests of owners the week of June 1 and we had a great time! The location of Sunset Harbor can't be beat and the views of the pool and partial water and boats was wonderful. The resort was very clean and taken care of. We enjoyed the quiet and calm atmosphere, the only noise (if... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

beach214, Thank you so much for your kind words! I'm so happy you enjoyed your stay and I definitely appreciate your comments about our staff and the property. We all certainly love our quiet little cove here in Old Town Key West. Thank you again for taking the time to share your experience. We look forward to welcoming you back... More

Contributor
16 reviews 16 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It took over 1 hour to get into a room and when I did there were other people staying there.... what is up with that ? The 2nd floor number rooms are really on the 3rd floor ? Then I had to wait while they moved the items in the room. No offer to reclean the room ? I hope... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Dives-to-much, Please accept my apologies for the misunderstanding during your check in process. As you are aware, the guest connecting to your room had opened the connecting door prior to you checking in and assumed that both rooms were theirs. I can assure you that this type of situation is not typical and after speaking with you on Sunday, I... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 3, 2014

Great staff all around the resort with quiet public places in the hart of Key West. Close to Sunset celebration and Duval. Stay on my time-share week in May, allways a great experiance. Would like to congratulate manager and staff specially Sahara in the front desk for being so helpfull in finding our Sunset Cruise.

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Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Vivianrod, Thank you so much for your review of Hyatt Sunset Harbor! I'm so glad you enjoyed your stay here with us. I have forwarded your kind words to our entire team and shared your compliments with Sahara. Thank you again for taking the time to share your experience. We hope to see you again very soon. More

Norman, Oklahoma
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2014

We had a ball while staying at this property. Only 48 units so you could always grab a lounge chair to lay out on. The pool was amazing, so were the guests. Everyone was so friendly; several people exchanged names and numbers! Every Monday, Tuesday, Wednesday and Thursday the hotel had events planned in the afternoon. Every one them were... More

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Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Lovethatwater, Thank you so much for such genuine, detailed comments about your recent visit! I'm so glad you enjoyed our new Marine Scientist Guided Talk. Many thanks for Sherri Paris and her knowledgeable, enthusiastic team for bringing the Eco Resort Series to the Hyatt Residence Clubs here in Key West! Thank you again for taking the time to share your... More

Sewalls Point, Florida, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed May 29, 2014

It's a great place to stay and relax and enjoy the activities at the Sunset each night. Also, enjoy the laid back time......relax. Lots to do and lots to enjoy. It is fun fun fun!!!! Take a Trolly ride or enjoy a sunset cruise. Eat, drink and be merry.

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Carol B, I'm so glad you enjoyed your stay here at Sunset Harbor and I want to sincerely thank you for taking the time to share your thoughts and recent experience at Sunset Harbor. I'm sure your fellow travelers will find your room tips extremely helpful as well. Please come back and see us again very soon! More

Tampa, Florida
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 27, 2014

I must say, while it wasn't the most opulent room we stayed in ever, it was one of the best experiences. The staff were ridiculously friendly, amazingly accommodating, and great resources. Even though we had an issue with Amex travel, Derek the General Manager was very accommodating and helped us tremendously. It was a beautiful view, great location, and while... More

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NINA D, Front Office Manager at Hyatt Sunset Harbor Resort, responded to this review

Padredelosninos, Thank you for taking time to write such a kind review. I am glad you enjoyed your encounters with our staff and that we were able to assist you with your needs. We appreciate you sharing your experience and hope to welcome you back to Hyatt Sunset Harbor. More

Cranston, Rhode Island
Top Contributor
197 reviews 197 reviews
21 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed May 21, 2014 via mobile

This is the smallest Hyatt in the US forty rooms, it is on the harbor and has a beautiful view of the Sunset. It is a two minute walk to Duval Street where all the action is and the place is well maintained and had a wonderful pool area. It could use a full length mirror in every room, and... More

Was this review helpful? Yes 1
Lawrenceville, New Jersey
Top Contributor
51 reviews 51 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 14, 2014

Sunset Harbor is a 40 unit Hyatt timeshare with 17 different floor plans so I can only speak to our unit which was 432. It is a 2 story, 2 bedroom and 3 full bath townhouse. There are 2 balconies. The floor plan is huge to the point of there being wasted space. The furniture certainly needs updating and the... More

Was this review helpful? Yes 1
NINA D, Front Office Manager at Hyatt Sunset Harbor Resort, responded to this review

Gofishnj, I'd first like to so say thank you for your review, and I am very happy you enjoy your stay. We are currently in the design phase for the living room sofa beds and area rugs. We do have several major projects that are scheduled, in efforts to continue improving Sunset Harbor. We look forward to your next stay... More

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Additional Information about Hyatt Sunset Harbor Resort

Address: 200 Sunset Lane, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hyatt Sunset Harbor Resort 3.5*
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Also Known As:
Hyatt Sunset Harbor Hotel Key West
Hyatt Key West
Key West Hyatt

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style
#10 Top resorts Hotel in Key West
Hotel Class
Official Description (provided by the hotel)
Condominium Resort with Victorian styling; situated in the heart of Old Town, overlooking the Gulf of Mexico. ... more   less 
Number of rooms
92

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