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All 44 Key West hotels

Hyatt Sunset Harbor Resort

3.5 of 5 Resort   |   200 Sunset Lane, Key West, FL 33040
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Hyatt Sunset Harbor Resort
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Ranked #28 of 44 Hotels in Key West
A recent review
4 of 5 stars reviewed 5 days ago
hhicooks Hilton Head, South Carolina
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183 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hilton Head, South Carolina
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is walking distance to Mallory Square and Duval Street. Parking is available across the street for a nomila charge while staying at the hotel. The maintenance staff is speedy and efficient. I had two small problems that were resolved in less than 10 minutes.

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Thank you so much for taking the time to share your thoughts and comments on your stay at Hyatt Sunset Harbor. I am glad that maintenance was able to take care of your requests in a timely manner. We hope to welcome you back soon! More

1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Don't waste your money no mater how cheap the room looks on line. As the person at the front desk told me none of the Studios have a view. No view unless you want to look out the single 3' wide window which looks out on the corridor to the room.

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Please accept my apologies for not being able to exceed your expectations during your recent stay with us at Sunset Harbor. We do our best to communicate the specific amenities and layouts of our Studio units prior to guest arrival. While our studios do not have a balcony, our One and Two Bedroom units do have balconies that have beautiful... More

Port Saint Lucie, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful, relaxing time here. The staff couldn't have been friendlier or more helpful. Katie was great and always greeted all with a smile. The room was nice and bathtub very nice! Loved the double rope bench swing over looking the water and cruise ships at port. So relaxing to sit out and watch the cruise ships dock.... More

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Thank you for your review of Hyatt Sunset Harbor and your positive notes about Katie and the rest of our staff. We are so glad you had a wonderful time while visiting us and enjoyed spending your time relaxing on our swing. We look forward to seeing you the next time you visit Key West. More

Springfield, Ohio
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My 4th time staying here and I have never been disappointed. Great location. You can walk everywhere you need to go in Key West. Nice Property but you have to purchase all of your food and drink (really no place super close to get it). We just make a grocery run for the week on our first day and we... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

evita462, Thank you so much for sharing your feedback with the TripAdvisor community! We are so happy you continue to choose Hyatt Sunset Harbor as your preferred destination here in Key West and I couldn't agree with you more about our team. They certainly are the best around and everyone sincerely enjoys going above and beyond for our new and... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 20, 2014

We enjoy our stay every year at the Hyatt Sunset. The updated TV's were a nice touch this year. The staff is always nice friendly and helpful. The only thing I would like changed is the pool times. I would like to be able to use the pool until at least 10pm.

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Gigijohn, Thank you so much for taking the time to share your thoughts and comments about your recent stay here at Sunset Harbor! We would love to extend our pool time to later in the evening and actually looked into doing so last year. What we discovered is that in order to adhere to the Florida Department of Health codes... More

west palm beach, florida
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 20, 2014

Stayed this past week, first of all, the pool is ICE!!!! totally unacceptable when they say they heat it to 84 degrees. The heater was definitely NOT on! Sunset Harbor stay with the Hyatt standards, just because a private company bought out hyatt does not mean to drop off the amenities you had when you were owned by hyatt! Hyatt... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

KJMB, Please accept my deepest apologies for the pool temperature. I became aware of an owner concerned with the pool temperature only on the last day of your week, Saturday at around 4:30pm when a guest came through the lobby to let us know. I went to the pool and verified the temperature was at 84 and had it immediately... More

Franklin, Tennessee
Top Contributor
116 reviews 116 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 7, 2014

Stay here to be close to the water and walking distance to Duval and many places to dine. Right off Mallory Square so that you can witness the wonderful sunsets. Very quiet location that provides excellent accommodations. I recommend highly.

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Houston N, Thank you so much for sharing your positive comments about Hyatt Sunset Harbor! We always appreciate seeing Trip Advisor reviews and hearing our guests share their experiences. We truly have a unique location here in Old Town and take pleasure in knowing that our guests have found our well hidden piece of paradise. Thank you again for your... More

Tampa, Florida
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 13, 2014

This place. I can't say enough about it! The staff was very welcoming, the property itself was beautiful and perfectly located. I didn't want to leave! The concierge was very helpful in choosing activities to do for the week. The pool parties were thoughtful and fun. All in all I'd say this was our favorite trip to the island (and... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

AshleyAle, Thank you so much for our kind thoughts and sentiments about Hyatt Sunset Harbor. Our entire team thoroughly enjoys being in a position to assist our guests and make their stay as enjoyable as possible. We sincerely strive to be everyone's favorite spot in Key West and are overjoyed that you enjoyed your stay with us. Thanks again for... More

Jupiter, Florida
Top Contributor
120 reviews 120 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 11, 2014

One has to experience Hyatt Sunset Harbor to really enjoy "Old Town" Key West. The property is immaculate and casual. Lobby serves Starbucks Coffee every morning and the staff under Derrick the Resort Manager, is professional, friendly and helpful; they really go out of their way to make you feel at home.

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

TSH51150, Thank you so much for your comments! What a great compliment to be considered a mandatory stop in Old Town Key West! We are so happy you enjoy staying with us and sincerely appreciate your taking the time to share your thoughts about Hyatt Sunset Harbor. I have passed along your comments to our entire team and we are... More

2 reviews
5 of 5 stars Reviewed September 2, 2014

The Hyatt staff were very friendly and helpful! The resort was clean and the rooms were very nice! Bed was comfortable!! Location is excellent and you are walking distance to everything!! Can't go wrong staying at this lovely place!!! We can't wait to go back !!

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Vickrand, Thank you so much for your wonderful, resoundingly positive review of Hyatt Sunset Harbor! It's always great to hear our guests and owners sharing their experiences with other travelers. Trip Advisor provides such a great forum for travelers like yourself to read what guests are saying and decide where to stay based on those comments. I'm so glad you... More

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Additional Information about Hyatt Sunset Harbor Resort

Address: 200 Sunset Lane, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Sunset Harbor Resort 3.5*
Number of rooms: 66
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Also Known As:
Hyatt Sunset Harbor Hotel Key West
Hyatt Key West
Key West Hyatt

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