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All 41 Key West hotels

Hyatt Sunset Harbor Resort

3.5 of 5 Resort   |   200 Sunset Lane, Key West, FL 33040
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Hyatt Sunset Harbor Resort
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Ranked #28 of 41 hotels in Key West
A recent review
5 of 5 stars reviewed 2 days ago
sunhawkins Asheville, NC
  • Reviews (172)
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172 people have reviewed this hotel

Traveler rating
    82
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35
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Asheville, NC
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at Sunset Harbor many years. The past two years have been in a studio. The manager (Derek) personally volunteered to help me get the best unit for our 2015 vacation when I was unhappy last year. I did my part by booking earlier, then called Derek to verify a good unit. My phone call was returned within... More

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San Francisco, California
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The resort is in a perfect location to explore the Duval St. area of the key. It's steps from the cruise ship port, which we could see from our harbor view apartment, and walking distance to numerous restaurants, bars, tour bus stops, island museums and exhibits. The grounds are well kept and the pool area has plenty of seating and... More

Was this review helpful? Yes 1
Port Orange, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent Hyatt property. It is an older property, so suites are not as large as other resorts, but the location is so very convenient to everything in old town. Wake up some mornings and see a cruise ship right outside your door! The staff is very attentive and helpful. Love this place!!!

Was this review helpful? Yes
NINA D, Front Office Manager at Hyatt Sunset Harbor Resort, responded to this review

Rmel1, Thank you for taking the time and writing a review on Hyatt Sunset Harbor. I am please you enjoyed our property, it is always a sight to watch the cruise ships coming in and leaving port. Also, thank you for the kind words about our staff! We look forward to welcoming you back to Hyatt Sunset Harbor More

Genève
Contributor
16 reviews 16 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A beautiful place to stay with your love or your family. Rooms are beautiful and well-decorated. Every room has a balcony. The only thing is the noise. You can easily heard your neighboor. The pool is not big but beautiful, clean and in front of the marina. People are nice and helpfull. The situation of the hotel is perfect!

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Rainbows_unicorns, Thank you so much for sharing such wonderful comments about Hyatt Sunset Harbor! I'm so happy you enjoyed our friendly staff, great location and our relaxing pool and apologize that you had a noisy neighbor during your stay. We hope to see you again very soon and please feel free to call the Front Desk directly so that we... More

Shreveport, Louisiana
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 26, 2014

Make sure you get a room at least on second floor, pool okay, second bedrooms and. Baths are really small. But everything is in walking distance. Duval St. Etc. smoked Tuna resturant is excellent-- would definitely go back

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Steve W, Thank you so much for taking the time to share your experience at Hyatt Sunset Harbor. I am so happy you enjoyed your stay and were able to take advantage of all that Key West has to offer. With our location being right in the middle of Old Town, many of our guests are just like you and... More

Northeast, USA
Top Contributor
52 reviews 52 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 9, 2014

We were back again this year for another week. This was a fantastic week. Located at the very end of Mallory Square and at the pier where the cruise ships dock. Make it a perfect location. You're out of the Duval St mess and in a quiet part of KW. It is literally 2 minutes walk to the bars and... More

Was this review helpful? Yes 3
NINA D, Front Office Manager at Hyatt Sunset Harbor Resort, responded to this review

Greywolf8577, I am so happy you continue to enjoy and love Hyatt Sunset Harbor as much as we do! I'm positive your tips will help other travelers to choose Hyatt Sunset Harbor for their next stay in Key West. Thank you for your kind words about our staff. We hope to welcome you back soon ! More

San Francisco, California
Top Contributor
62 reviews 62 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 18, 2014

This was our second time at this resort. The location can't be beat just off Duval Street. We rented bikes and never took the car out of the garage. Our beautiful top floor room overlooked the cruise ships arriving and the pool. We absolutely loved our week here. The resort is beautiful and well maintained. Definitely one of the nicest... More

Was this review helpful? Yes 3
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

sunseeker69, Thank you so much for sharing your thoughts about your recent stay at Sunset Harbor! I've forwarded your review and comments to our entire team here at Sunset Harbor. I'm so happy you were able to enjoy the great views we have here from our rooms & pool deck. Thank you again for taking the time to share your... More

Maggie Valley, North Carolina
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 9, 2014

We were able to be guests of owners the week of June 1 and we had a great time! The location of Sunset Harbor can't be beat and the views of the pool and partial water and boats was wonderful. The resort was very clean and taken care of. We enjoyed the quiet and calm atmosphere, the only noise (if... More

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

beach214, Thank you so much for your kind words! I'm so happy you enjoyed your stay and I definitely appreciate your comments about our staff and the property. We all certainly love our quiet little cove here in Old Town Key West. Thank you again for taking the time to share your experience. We look forward to welcoming you back... More

Senior Contributor
27 reviews 27 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 8, 2014

It took over 1 hour to get into a room and when I did there were other people staying there.... what is up with that ? The 2nd floor number rooms are really on the 3rd floor ? Then I had to wait while they moved the items in the room. No offer to reclean the room ? I hope... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Dives-to-much, Please accept my apologies for the misunderstanding during your check in process. As you are aware, the guest connecting to your room had opened the connecting door prior to you checking in and assumed that both rooms were theirs. I can assure you that this type of situation is not typical and after speaking with you on Sunday, I... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 3, 2014

Great staff all around the resort with quiet public places in the hart of Key West. Close to Sunset celebration and Duval. Stay on my time-share week in May, allways a great experiance. Would like to congratulate manager and staff specially Sahara in the front desk for being so helpfull in finding our Sunset Cruise.

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Vivianrod, Thank you so much for your review of Hyatt Sunset Harbor! I'm so glad you enjoyed your stay here with us. I have forwarded your kind words to our entire team and shared your compliments with Sahara. Thank you again for taking the time to share your experience. We hope to see you again very soon. More

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Additional Information about Hyatt Sunset Harbor Resort

Address: 200 Sunset Lane, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hyatt Sunset Harbor Resort 3.5*
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Also Known As:
Hyatt Sunset Harbor Hotel Key West
Hyatt Key West
Key West Hyatt

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style
#11 Top resorts Hotel in Key West
Hotel Class
Official Description (provided by the hotel)
Condominium Resort with Victorian styling; situated in the heart of Old Town, overlooking the Gulf of Mexico. ... more   less 
Number of rooms
92

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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