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All 44 Key West hotels

Hyatt Sunset Harbor Resort

3.5 of 5 Resort   |   200 Sunset Lane, Key West, FL 33040
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Hyatt Sunset Harbor Resort
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Ranked #28 of 44 Hotels in Key West
A recent review
5 of 5 stars reviewed 3 weeks ago
CAROL L DOVER
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188 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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DOVER
Top Contributor
315 reviews 315 reviews
61 hotel reviews
173 helpful votes 173 helpful votes
5 of 5 stars Reviewed 3 weeks ago

These are like timeshare condos instead of hotel rooms. A little dated rooms, but large and clean. Great pool overlooking the harbor. They had a pool party every day with a DJ and free margaritas. The location is right on the harbor by Mallory square. The workers are super friendly. Thanks Jeff for everything!! We would definetley stay here again!

Was this review helpful? Yes 2
Toronto, Canada
Top Contributor
136 reviews 136 reviews
34 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Swore I would never buy another timeshare.......but Hyatt is definitely different than the rest. We stayed 3 weeks at Sunset Harbor. Location as THE best on KW. Resort is squeaky clean. This was Hyatt's first TS so it is a little dated in ways but it did not effect or stay at all. This property has some of the best... More 

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Athens, Georgia
Top Contributor
66 reviews 66 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 16, 2014

We have stayed in multiple key west locations, as we visit once or twice a year. In January 2014, we stayed in a studio unit here (see previous review). While this was great in many ways, we opted for more space and a balcony this time & stayed in a one-bedroom. Glad we did! Balconies are important to us, as... More 

Was this review helpful? Yes 2
Top Contributor
84 reviews 84 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 10, 2014

I have stayed here year after year. And the reason is location, available parking, the friendly and knowledgable staff, as well as the cleaning and maintenance personal. What's not to like? Yes, there are individuals who complain about the physical rooms. The rooms are not perfect, but they are not bad. I will always come back here year after year.

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Bethlehem, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 28, 2014

My husband and I stayed in a two-bedroom unit. We spent several nights on the balcony enjoying the sunsets. The staff was very friendly and helpful. The unit was clean and in good condition. The best feature of this hotel is the location! We did not have a car but found it easy to walk to all the attractions, restaurants,... More 

Was this review helpful? Yes 1
Hilton Head, South Carolina
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 23, 2014

This hotel is walking distance to Mallory Square and Duval Street. Parking is available across the street for a nomila charge while staying at the hotel. The maintenance staff is speedy and efficient. I had two small problems that were resolved in less than 10 minutes.

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Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Thank you so much for taking the time to share your thoughts and comments on your stay at Hyatt Sunset Harbor. I am glad that maintenance was able to take care of your requests in a timely manner. We hope to welcome you back soon! More 

1 review
1 of 5 stars Reviewed November 23, 2014 via mobile

Don't waste your money no mater how cheap the room looks on line. As the person at the front desk told me none of the Studios have a view. No view unless you want to look out the single 3' wide window which looks out on the corridor to the room.

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Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Please accept my apologies for not being able to exceed your expectations during your recent stay with us at Sunset Harbor. We do our best to communicate the specific amenities and layouts of our Studio units prior to guest arrival. While our studios do not have a balcony, our One and Two Bedroom units do have balconies that have beautiful... More 

Port Saint Lucie, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2014

We had a wonderful, relaxing time here. The staff couldn't have been friendlier or more helpful. Katie was great and always greeted all with a smile. The room was nice and bathtub very nice! Loved the double rope bench swing over looking the water and cruise ships at port. So relaxing to sit out and watch the cruise ships dock.... More 

Was this review helpful? Yes 3
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Thank you for your review of Hyatt Sunset Harbor and your positive notes about Katie and the rest of our staff. We are so glad you had a wonderful time while visiting us and enjoyed spending your time relaxing on our swing. We look forward to seeing you the next time you visit Key West. More 

Springfield, Ohio
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 8, 2014

My 4th time staying here and I have never been disappointed. Great location. You can walk everywhere you need to go in Key West. Nice Property but you have to purchase all of your food and drink (really no place super close to get it). We just make a grocery run for the week on our first day and we... More 

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

evita462, Thank you so much for sharing your feedback with the TripAdvisor community! We are so happy you continue to choose Hyatt Sunset Harbor as your preferred destination here in Key West and I couldn't agree with you more about our team. They certainly are the best around and everyone sincerely enjoys going above and beyond for our new and... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 20, 2014

We enjoy our stay every year at the Hyatt Sunset. The updated TV's were a nice touch this year. The staff is always nice friendly and helpful. The only thing I would like changed is the pool times. I would like to be able to use the pool until at least 10pm.

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Gigijohn, Thank you so much for taking the time to share your thoughts and comments about your recent stay here at Sunset Harbor! We would love to extend our pool time to later in the evening and actually looked into doing so last year. What we discovered is that in order to adhere to the Florida Department of Health codes... More 

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Additional Information about Hyatt Sunset Harbor Resort

Address: 200 Sunset Lane, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Sunset Harbor Resort 3.5*
Number of rooms: 66
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Also Known As:
Hyatt Sunset Harbor Hotel Key West
Hyatt Key West
Key West Hyatt
Hotel Style:
#2 Best Value Hotel in Key West
#10 Top resorts Hotel in Key West

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