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All 44 Key West hotels

Hyatt Sunset Harbor Resort

3.5 of 5 Resort   |   200 Sunset Lane, Key West, FL 33040
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Hyatt Sunset Harbor Resort
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Ranked #29 of 44 Hotels in Key West
A recent review
5 of 5 stars reviewed 5 days ago
amieingeorgia Athens, Georgia
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186 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Athens, Georgia
Top Contributor
66 reviews 66 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have stayed in multiple key west locations, as we visit once or twice a year. In January 2014, we stayed in a studio unit here (see previous review). While this was great in many ways, we opted for more space and a balcony this time & stayed in a one-bedroom. Glad we did! Balconies are important to us, as... More 

Was this review helpful? Yes 1
Top Contributor
84 reviews 84 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed here year after year. And the reason is location, available parking, the friendly and knowledgable staff, as well as the cleaning and maintenance personal. What's not to like? Yes, there are individuals who complain about the physical rooms. The rooms are not perfect, but they are not bad. I will always come back here year after year.

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Bethlehem, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed in a two-bedroom unit. We spent several nights on the balcony enjoying the sunsets. The staff was very friendly and helpful. The unit was clean and in good condition. The best feature of this hotel is the location! We did not have a car but found it easy to walk to all the attractions, restaurants,... More 

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Hilton Head, South Carolina
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is walking distance to Mallory Square and Duval Street. Parking is available across the street for a nomila charge while staying at the hotel. The maintenance staff is speedy and efficient. I had two small problems that were resolved in less than 10 minutes.

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Thank you so much for taking the time to share your thoughts and comments on your stay at Hyatt Sunset Harbor. I am glad that maintenance was able to take care of your requests in a timely manner. We hope to welcome you back soon! More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Don't waste your money no mater how cheap the room looks on line. As the person at the front desk told me none of the Studios have a view. No view unless you want to look out the single 3' wide window which looks out on the corridor to the room.

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Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Please accept my apologies for not being able to exceed your expectations during your recent stay with us at Sunset Harbor. We do our best to communicate the specific amenities and layouts of our Studio units prior to guest arrival. While our studios do not have a balcony, our One and Two Bedroom units do have balconies that have beautiful... More 

Port Saint Lucie, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful, relaxing time here. The staff couldn't have been friendlier or more helpful. Katie was great and always greeted all with a smile. The room was nice and bathtub very nice! Loved the double rope bench swing over looking the water and cruise ships at port. So relaxing to sit out and watch the cruise ships dock.... More 

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Thank you for your review of Hyatt Sunset Harbor and your positive notes about Katie and the rest of our staff. We are so glad you had a wonderful time while visiting us and enjoyed spending your time relaxing on our swing. We look forward to seeing you the next time you visit Key West. More 

Springfield, Ohio
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 8, 2014

My 4th time staying here and I have never been disappointed. Great location. You can walk everywhere you need to go in Key West. Nice Property but you have to purchase all of your food and drink (really no place super close to get it). We just make a grocery run for the week on our first day and we... More 

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

evita462, Thank you so much for sharing your feedback with the TripAdvisor community! We are so happy you continue to choose Hyatt Sunset Harbor as your preferred destination here in Key West and I couldn't agree with you more about our team. They certainly are the best around and everyone sincerely enjoys going above and beyond for our new and... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 20, 2014

We enjoy our stay every year at the Hyatt Sunset. The updated TV's were a nice touch this year. The staff is always nice friendly and helpful. The only thing I would like changed is the pool times. I would like to be able to use the pool until at least 10pm.

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Gigijohn, Thank you so much for taking the time to share your thoughts and comments about your recent stay here at Sunset Harbor! We would love to extend our pool time to later in the evening and actually looked into doing so last year. What we discovered is that in order to adhere to the Florida Department of Health codes... More 

west palm beach, florida
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 20, 2014

Stayed this past week, first of all, the pool is ICE!!!! totally unacceptable when they say they heat it to 84 degrees. The heater was definitely NOT on! Sunset Harbor stay with the Hyatt standards, just because a private company bought out hyatt does not mean to drop off the amenities you had when you were owned by hyatt! Hyatt... More 

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

KJMB, Please accept my deepest apologies for the pool temperature. I became aware of an owner concerned with the pool temperature only on the last day of your week, Saturday at around 4:30pm when a guest came through the lobby to let us know. I went to the pool and verified the temperature was at 84 and had it immediately... More 

Franklin, Tennessee
Top Contributor
380 reviews 380 reviews
60 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed October 7, 2014

Stay here to be close to the water and walking distance to Duval and many places to dine. Right off Mallory Square so that you can witness the wonderful sunsets. Very quiet location that provides excellent accommodations. I recommend highly.

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Houston N, Thank you so much for sharing your positive comments about Hyatt Sunset Harbor! We always appreciate seeing Trip Advisor reviews and hearing our guests share their experiences. We truly have a unique location here in Old Town and take pleasure in knowing that our guests have found our well hidden piece of paradise. Thank you again for your... More 

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Additional Information about Hyatt Sunset Harbor Resort

Address: 200 Sunset Lane, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Sunset Harbor Resort 3.5*
Number of rooms: 66
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Also Known As:
Hyatt Sunset Harbor Hotel Key West
Hyatt Key West
Key West Hyatt
Hotel Style:
#11 Top resorts Hotel in Key West

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