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All 42 Key West hotels

Hyatt Sunset Harbor Resort

3.5 of 5 Resort   |   200 Sunset Lane, Key West, FL 33040
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Hyatt Sunset Harbor Resort
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Ranked #28 of 42 Hotels in Key West
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179 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We enjoy our stay every year at the Hyatt Sunset. The updated TV's were a nice touch this year. The staff is always nice friendly and helpful. The only thing I would like changed is the pool times. I would like to be able to use the pool until at least 10pm.

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Gigijohn, Thank you so much for taking the time to share your thoughts and comments about your recent stay here at Sunset Harbor! We would love to extend our pool time to later in the evening and actually looked into doing so last year. What we discovered is that in order to adhere to the Florida Department of Health codes... More

west palm beach, florida
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed this past week, first of all, the pool is ICE!!!! totally unacceptable when they say they heat it to 84 degrees. The heater was definitely NOT on! Sunset Harbor stay with the Hyatt standards, just because a private company bought out hyatt does not mean to drop off the amenities you had when you were owned by hyatt! Hyatt... More

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Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

KJMB, Please accept my deepest apologies for the pool temperature. I became aware of an owner concerned with the pool temperature only on the last day of your week, Saturday at around 4:30pm when a guest came through the lobby to let us know. I went to the pool and verified the temperature was at 84 and had it immediately... More

Franklin, Tennessee
Top Contributor
96 reviews 96 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stay here to be close to the water and walking distance to Duval and many places to dine. Right off Mallory Square so that you can witness the wonderful sunsets. Very quiet location that provides excellent accommodations. I recommend highly.

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Houston N, Thank you so much for sharing your positive comments about Hyatt Sunset Harbor! We always appreciate seeing Trip Advisor reviews and hearing our guests share their experiences. We truly have a unique location here in Old Town and take pleasure in knowing that our guests have found our well hidden piece of paradise. Thank you again for your... More

Tampa, Florida
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2014

This place. I can't say enough about it! The staff was very welcoming, the property itself was beautiful and perfectly located. I didn't want to leave! The concierge was very helpful in choosing activities to do for the week. The pool parties were thoughtful and fun. All in all I'd say this was our favorite trip to the island (and... More

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

AshleyAle, Thank you so much for our kind thoughts and sentiments about Hyatt Sunset Harbor. Our entire team thoroughly enjoys being in a position to assist our guests and make their stay as enjoyable as possible. We sincerely strive to be everyone's favorite spot in Key West and are overjoyed that you enjoyed your stay with us. Thanks again for... More

Jupiter, Florida
Top Contributor
118 reviews 118 reviews
10 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 11, 2014

One has to experience Hyatt Sunset Harbor to really enjoy "Old Town" Key West. The property is immaculate and casual. Lobby serves Starbucks Coffee every morning and the staff under Derrick the Resort Manager, is professional, friendly and helpful; they really go out of their way to make you feel at home.

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

TSH51150, Thank you so much for your comments! What a great compliment to be considered a mandatory stop in Old Town Key West! We are so happy you enjoy staying with us and sincerely appreciate your taking the time to share your thoughts about Hyatt Sunset Harbor. I have passed along your comments to our entire team and we are... More

2 reviews
5 of 5 stars Reviewed September 2, 2014

The Hyatt staff were very friendly and helpful! The resort was clean and the rooms were very nice! Bed was comfortable!! Location is excellent and you are walking distance to everything!! Can't go wrong staying at this lovely place!!! We can't wait to go back !!

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

Vickrand, Thank you so much for your wonderful, resoundingly positive review of Hyatt Sunset Harbor! It's always great to hear our guests and owners sharing their experiences with other travelers. Trip Advisor provides such a great forum for travelers like yourself to read what guests are saying and decide where to stay based on those comments. I'm so glad you... More

Astoria, New York, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 2, 2014

This resort is in the perfect location. We were able to walk everywhere! The resort was clean, employees were friendly and helpful! The rooms do need a little bit of a facelift, however, they are very clean. Lots of excursions right outside the door! Beautiful sunsets!

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

AlliCan48, Thank you so much for taking the time to share your thoughts and comments regarding your stay at Hyatt Sunset Harbor! We do have several upgrades and renovations coming up over the next year that are sure to make a significant positive impact. Scheduled to be completed by the end of 2014 are the new sofa beds, new living... More

Asheville, NC
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 1, 2014

We have stayed at Sunset Harbor many years. The past two years have been in a studio. The manager (Derek) personally volunteered to help me get the best unit for our 2015 vacation when I was unhappy last year. I did my part by booking earlier, then called Derek to verify a good unit. My phone call was returned within... More

Was this review helpful? Yes
Derek N, General Manager at Hyatt Sunset Harbor Resort, responded to this review

sunhawkins, It was my pleasure speaking to you this week and I look forward to seeing you when you return next year. It will be here before you know it! More

San Francisco, California
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 20, 2014

The resort is in a perfect location to explore the Duval St. area of the key. It's steps from the cruise ship port, which we could see from our harbor view apartment, and walking distance to numerous restaurants, bars, tour bus stops, island museums and exhibits. The grounds are well kept and the pool area has plenty of seating and... More

Was this review helpful? Yes 1
Port Orange, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 11, 2014

Excellent Hyatt property. It is an older property, so suites are not as large as other resorts, but the location is so very convenient to everything in old town. Wake up some mornings and see a cruise ship right outside your door! The staff is very attentive and helpful. Love this place!!!

Was this review helpful? Yes
NINA D, Front Office Manager at Hyatt Sunset Harbor Resort, responded to this review

Rmel1, Thank you for taking the time and writing a review on Hyatt Sunset Harbor. I am please you enjoyed our property, it is always a sight to watch the cruise ships coming in and leaving port. Also, thank you for the kind words about our staff! We look forward to welcoming you back to Hyatt Sunset Harbor More

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Additional Information about Hyatt Sunset Harbor Resort

Address: 200 Sunset Lane, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hyatt Sunset Harbor Resort 3.5*
Number of rooms: 92
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Also Known As:
Hyatt Sunset Harbor Hotel Key West
Hyatt Key West
Key West Hyatt

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