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Hyatt Beach House Resort

5051 Overseas Highway, Key West, FL 33040
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Hyatt Beach House Resort
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Ranked #29 of 45 Hotels in Key West
A recent review
3 of 5 stars reviewed 3 days ago
Carol K Zephyrhills, Florida, United States
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392 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zephyrhills, Florida, United States
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We are Hyatt resort owners at both Windward Pointe and the Beach House. We visited the Beach house as our son and family were staying there while we stayed at Windward Pointe. Our son and family love it here because it has a small pier where the kids can jump off and swim around. However, the pier needs to be... More 

Was this review helpful? Yes
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Carol K, Thank you for taking the time to share your experience here at our resort. I'd like to apologize for our property not exceeding your expectations as well as the incident with your grandchildren at the Tiki Hut. I have already passed along these comments to our Food & Beverage team to ensure that it does not happen again... More 

Port Elizabeth, Bequia
1 review
1 of 5 stars Reviewed 2 weeks ago

I stayed at the Hyatt Beach house with a friend who is a timeshare owner. I was appalled at how the manager Derek Nelson handled a parking situation with my friend the owner and other non owner guests. He was so inappropriate, the non owners started verbally abusing us in front of children, calling us names etc. now we were... More 

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Robin T, Please accept my apologies once again. I hope you can understand that the situation was handled as amicably as possible. I know you and your party did not leave the situation satisfied with the outcome, but the other guests were apologetic and appreciated the assistance that was given. As you know, we did actively manage the situation by... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

In viewing photos of the resort, we saw some great amenities. There are, however, very few of those amenities at this particular Hyatt location (there are several on Key West). What we found was a resort that had one decent pool, your standard full kitchen that is expected with resorts like these, and not much else. The rooms, which seemed... More 

Was this review helpful? Yes
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Norsk33, Please accept my deepest apologies for us not exceeding your expectations during your recent stay. I am glad that you enjoyed our pool area and that the kitchen in your unit was exactly what you expected. Although your room should have been clean prior to your arrival, I hope that we were able to rectify any cleanliness issues you... More 

Rensselaer, Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Quiet and clean beach right next to pool. So relaxing! Can't wait to return! The tiki bar was the best. We even had a private sunset dinner, fabulous food and white glove service! Thank you guys, you topped off the stay perfectly!

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Regina H, Thank you so much for your kind words! I'm so pleased that you had such a wonderful time here at Beach House and were able to take advantage of our private sunset dinners on the beach. Our team at Jimmy's Ocean Blue provide excellent food and unparalleled service. Thanks again for taking the time to share your experience... More 

Miami Beach, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I just stayed here with my family for the fourth of July holiday and all of us were not impressed. First off, the unit itself was very dirty. We lifted a rug that was over the tile floor in the living room and the tile was so dirty it was two different colors plus if you were brave enough to... More 

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Kristin R, Please accept my apologies for your overall dissatisfaction during your stay. We try to exceed the expectations of all of our guests and it is disappointing when we fall short of that goal. I understand that from time to time, things do happen and sincerely hope that we were able to rectify the cleanliness and room quality issues... More 

Level Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Loved our stay at Hyatt beach house resort. Great location, not far from downtown. The pool is really nice and it's right on the beach. They had a nice bar right by the beach and I think I'd revisit once in the area. It's right by Denny's for breakfast.

Was this review helpful? Yes 5
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Missellen1, Thank you so much for taking the time to share your positive experience here at the Hyatt Beach House. It's always great to hear from our owners and guests. I'm glad you and your family enjoyed your time here and hope to welcome you back again very soon. More 

Sarasota, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a nice Hyatt House that is designed as a timeshare yet they rent on a daily and weekly basis as well. Beautiful hotel-condo with luxuries such as granite, screened porch/patio and full appliances. Hot tub in the master bathroom as well. Basically, a home away from home. Towel service but no room service.There is a Hyatt in Old... More 

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Demetrios B, Thank you so much for such a detailed walkthrough of our property and the city of Key West! I'm so glad you enjoy staying here at Beach House and take advantage of our shuttle. It is $5 per person, per trip, leaves every hour starting in the afternoons and is a great alternative to driving if you're heading... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff was very polite and courteous. We had an issue with our door key and it was taken care of very quickly. There is a small beach area that was a great place to watch the sunset. There are fully equipped kitchens, and if you don’t have food with you there are supermarkets very close.

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Randy W, Thank you for your "Loved it" review of Hyatt Beach House and thank you for your kind words regarding our team. I will certainly pass it along to everyone at the resort. I do apologize for your room key issue but am glad that we were able to address it quickly & efficiently. Thank you again for taking... More 

Miami, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 21, 2015 via mobile

We just got back from a 3 night stay at the Hyatt Beach House and had a very nice time. The resort is nestled in an almost perfect location if you are looking for a resort near it all but out of the main sight of all. The employees were awesome and very helpful! Cudos to the female red headed... More 

Was this review helpful? Yes
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

mmaestre2015, Thank you for taking the time to share your experience at our resort. I'm glad you enjoy our location and am happy to say that we have a few in room upgrades scheduled this year. We should have kitchen appliances replaced this summer and are scheduled to start our kitchen remodel later this year. In addition to that, we... More 

Weymouth
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 21, 2015

I'm an owner at this timeshare, a part of the Hyatt Vacation Club and Interval International. I've owned a unit for 18 years, which was at preconstruction time. So I'm a little prejudiced. That being said, I've always fully enjoyed coming back to this resort periodically. It's a great place for families since the two bedroom units sleep six. We... More 

Was this review helpful? Yes 3
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Paula K, Thank you so much for your kind words and congratulations on being a Hyatt Residence Club owner for 18 years! I think it speaks volumes that you've been coming to Key West for so many years and still prefer to stay at Beach House when you visit. I thank you again for your Trip Advisor review and hope... More 

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