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Hyatt Beach House Resort

5051 Overseas Highway, Key West, FL 33040
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1 room 1 guest
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Hyatt Beach House Resort
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395 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

After my husband ended up in ICU our third day of our trip, the staff took wonderful care of us once he was released letting us extend our trip in the same room. How wonderful it was not having to worry about where we were going to stay until he was cleared for travel by the doctor.

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Atascadero, California
Level Contributor
140 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hyatt Beach House in Key West is really nice! My husband and I had a two bedroom suite, complete kitchen, two full baths, living room and huge screened in porch type patio overlooking the pool and beach. Couldn't have been nicer! This place was "beachy" thru and thru. Nice front desk people - not overly friendly, but got the... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a really nice week in Key West. This is the 4th Hyatt property that we have visited in the last few years. This one is average. The staff is friendly and the property is "nice." No real complaints. Other Hyatt locations have lovely breakfasts, newer furniture, exercise areas, and complimentary shuttles. This location did not offer these options.... More 

Was this review helpful? Yes 2
Zephyrhills, Florida, United States
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed July 24, 2015

We are Hyatt resort owners at both Windward Pointe and the Beach House. We visited the Beach house as our son and family were staying there while we stayed at Windward Pointe. Our son and family love it here because it has a small pier where the kids can jump off and swim around. However, the pier needs to be... More 

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Carol K, Thank you for taking the time to share your experience here at our resort. I'd like to apologize for our property not exceeding your expectations as well as the incident with your grandchildren at the Tiki Hut. I have already passed along these comments to our Food & Beverage team to ensure that it does not happen again... More 

Vero Beach, Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 23, 2015

I've been taking my family to Key West annually for nearly 20 years. This year, we stayed at the HBH. We loved the view, the screened deck, the size of the unit, the location (close to downtown with a view of the Gulf), the grounds, the onsite tiki hut, and the exceptional staff (specifically, Julie, Jackson, and Joe). There are... More 

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Patricia P, Thank you so much for your review! I am so happy that you enjoyed your time at our resort and I thank you for your compliments. I have already passed along your praises to our entire team so that we can all congratulate those team members who have gone above and beyond. I do want to apologize about... More 

Port Elizabeth, Bequia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 13, 2015

I stayed at the Hyatt Beach house with a friend who is a timeshare owner. I was appalled at how the manager Derek Nelson handled a parking situation with my friend the owner and other non owner guests. He was so inappropriate, the non owners started verbally abusing us in front of children, calling us names etc. now we were... More 

Was this review helpful? Yes 2
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Robin T, Please accept my apologies once again. I hope you can understand that the situation was handled as amicably as possible. I know you and your party did not leave the situation satisfied with the outcome, but the other guests were apologetic and appreciated the assistance that was given. As you know, we did actively manage the situation by... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 11, 2015

In viewing photos of the resort, we saw some great amenities. There are, however, very few of those amenities at this particular Hyatt location (there are several on Key West). What we found was a resort that had one decent pool, your standard full kitchen that is expected with resorts like these, and not much else. The rooms, which seemed... More 

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Norsk33, Please accept my deepest apologies for us not exceeding your expectations during your recent stay. I am glad that you enjoyed our pool area and that the kitchen in your unit was exactly what you expected. Although your room should have been clean prior to your arrival, I hope that we were able to rectify any cleanliness issues you... More 

Rensselaer, Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2015 via mobile

Quiet and clean beach right next to pool. So relaxing! Can't wait to return! The tiki bar was the best. We even had a private sunset dinner, fabulous food and white glove service! Thank you guys, you topped off the stay perfectly!

Was this review helpful? Yes 1
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Regina H, Thank you so much for your kind words! I'm so pleased that you had such a wonderful time here at Beach House and were able to take advantage of our private sunset dinners on the beach. Our team at Jimmy's Ocean Blue provide excellent food and unparalleled service. Thanks again for taking the time to share your experience... More 

Miami Beach, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 6, 2015

I just stayed here with my family for the fourth of July holiday and all of us were not impressed. First off, the unit itself was very dirty. We lifted a rug that was over the tile floor in the living room and the tile was so dirty it was two different colors plus if you were brave enough to... More 

Was this review helpful? Yes 3
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Kristin R, Please accept my apologies for your overall dissatisfaction during your stay. We try to exceed the expectations of all of our guests and it is disappointing when we fall short of that goal. I understand that from time to time, things do happen and sincerely hope that we were able to rectify the cleanliness and room quality issues... More 

Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
5 of 5 stars Reviewed July 3, 2015

Loved our stay at Hyatt beach house resort. Great location, not far from downtown. The pool is really nice and it's right on the beach. They had a nice bar right by the beach and I think I'd revisit once in the area. It's right by Denny's for breakfast.

Was this review helpful? Yes 5
Derek N, General Manager at Hyatt Beach House Resort, responded to this review

Missellen1, Thank you so much for taking the time to share your positive experience here at the Hyatt Beach House. It's always great to hear from our owners and guests. I'm glad you and your family enjoyed your time here and hope to welcome you back again very soon. More 

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