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Wicker Guesthouse

913 Duval Street, Key West, FL 33040
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Wicker Guesthouse
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401 reviews from our community

Traveler rating
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67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Huntsville, Alabama
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First, the crazy check-in! The Wicker Guesthouse location also serves as the check-in spot for other lodging. Our reserved room at An Island Oasis was not ready, there was strictly no place to park, and there was chaos when we arrived for check-in. I was told to just drive around until I could find a spot to park on the... More 

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Me and my family came here and thought it was great. The restaurant next door was very good. It was very crowded though so make a reservation. The rooms were very clean. Breakfast was just like any other place. But very nice place, and everyone was nice and helpful for us. I would come back here if I go back... More 

Was this review helpful? Yes
KPB_FLKeys, Guest Relations Manager at Wicker Guesthouse, responded to this review

Hi Clara, thank you for choosing Wicker Guesthouse for your recent stay in Key West. We were so glad to hear you enjoyed your room and the proximity to local food and attractions, and found your stay comfortable and clean. We look forward to serving you again on future visits to the island. More 

Stockholm, Sweden
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice and charming, but a bit run downed, guesthouse. Great location on the quieter part of Duval Street, but still close to restaurants, shops and the small beach in the south end of Duval. Ok continental breakfast, but not more.

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KPB_FLKeys, Guest Relations Manager at Wicker Guesthouse, responded to this review

Hi Erik, Thank you for taking the time to leave your review from your recent visit with us. Thank you for mentioning the property's charm and overall feel. I'm sorry you felt it was rundown, but I did want to mention that we've been gradually working on improvements and upgrades - as all historic properties need from time to time... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Our cottage was filthy. When we walked in the floor was so sticky that shoes stuck to floor. Even after they cleaned, one pass barefoot and your feet were black on bottom. Some of the lights did not work. Maids did not make up the room every day. Room was old and worn out. Would never ever stay there again.

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KPB_FLKeys, Guest Relations Manager at Wicker Guesthouse, responded to this review

Hi Mary, thank you for staying with us recently. I'm sorry to hear your room was not satisfactory. We apologize for this and are working hard to seek ways to improve our guests' experience. This feedback will be helpful as we move forward with the improvements and upgrades that must continually be part of running a historic inn. Thank you... More 

Bolton Lancashire
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked the accommodation through their website. While we were aware that the apartment was small we were unaware, until we arrived to check in, that it was not suitable for four adults, a fact that the man at reception found really amusing. The free public parking is none existent although its a feature of the website as was the... More 

Was this review helpful? Yes 1
KPB_FLKeys, Guest Relations Manager at Wicker Guesthouse, responded to this review

Hi Bromelyx, I'm sorry to hear you were disappointed with your recent stay. I wanted to let you know I am passing these concerns on to our owners and will be using this feedback in our continued efforts to improve this historic property for future guests. We certainly would not wish for a guest to feel their accommodation situation was... More 

Istanbul, Turkey
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

It was great experience for us. I love Key West and the hotel was great. I advise all of you. The hotel has nice garden, swimming pool and car parking area also nice breakfast. Cheap, clean and nice place.

Was this review helpful? Yes 1
KPB_FLKeys, Guest Relations Manager at Wicker Guesthouse, responded to this review

Hi M_Can86. Thank you so much for leaving your nice review from your recent visit with us. I'm so glad you enjoyed your honeymoon, and found the garden, pool, and breakfast enjoyable. We hope to have the opportunity to serve you again on future visits to Key West. More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Booked 4 days at Wicker Guesthouse but only stayed 1. The air conditioner was so loud, we couldn't sleep. When the problem was brought to the managements attention, they tried to remedy the situation but ran into multiple problems replacing the A/C. (The second AC was also loud, the third AC didn't fit). The sheets were pilling, the towels were... More 

Was this review helpful? Yes 1
KPB_FLKeys, Guest Relations Manager at Wicker Guesthouse, responded to this review

Thank you for taking the time to share your feedback. I'm sorry you experienced these inconveniences, and I wanted to let you know we are working hard to use this feedback as an opportunity to improve. Thank you again and we wish you well in your other adventures. More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Overpriced and the kitchen area in our room needs ripping out and replacing. The small tiled work surface was a breeding ground for bacteria with ground in dirt which had to be attacked with cleaner prior to any food preperation. The wiring for the TV was a mess, broken floor tiles in the bathroom and we had to hang up... More 

Was this review helpful? Yes 2
KPB_FLKeys, Guest Relations Manager at Wicker Guesthouse, responded to this review

Hi AM073, I'm so sorry to hear that you did not enjoy your stay. While I understand this will not help your situation specifically, we wanted to share that the rooms have been under a gradual renovation...as with any historic property, continual improvements are a necessity, and we are working hard to use this feedback to make future guests more... More 

Eureka Springs, Arkansas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The airconditioner was so loud we could not even hear each other. The staff was rude and the manager went out of his way to be a real jerk. Key West was great but to have a better time help yourself out and don't stay here. Also there free parking was horrible.

Was this review helpful? Yes 2
Swampscott, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The staff clearly does not like their job. They are rude and disinterested. Tall young woman w/ crooked smile would "blow people off" whenever possible. Web page is misleading (deceitful?) about parking for one car. Once you move your vehicle from their tiny parking area, there is no promise that you be given another spot when you return. The Wicker... More 

Was this review helpful? Yes 1
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