We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Island City House Hotel

411 William St, Key West, FL 33040
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Island City House Hotel
Professional photos View all
Browse nearby
Island City House Hotel
Island City House Hotel
Island City House Hotel
Add Photo Write a Review

465 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    330
    99
    16
    9
    11
See reviews for
56
235
7
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
  • All months
    (465)
  • Mar-May only
    (146)
  • Jun-Aug only
    (126)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (113)
All months
There are newer reviews for Island City House Hotel
See the most recent reviews
Sylva, North Carolina
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 7, 2015

The history of Key West shines through in this beautifully kept hotel set in tropical gardens. This is a suite hotel within walking distance of the old harbor (and restaurants) and famous Duval Street with it's bars and shopping. Our suite had a lovely bedroom with nice linens and updated bath. The kitchen and living area were very functional, though... More 

Was this review helpful? Yes
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for sharing your stay with us at Island City House! We do now have parking passes and a designated loading zone for the convenience of the guests arrival. We are in the process of updating and putting some color in the suites but keeping with all the historical charm that we all appreciate and respect. Please come and... More 

Ocean City,MD
Level Contributor
36 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 3, 2015

This was just perfect for us! The rooms are very comfortable., clean and included a small kitchen area. We stayed in the Cigar House on the second floor overlooking the pool.We spent most of our time exploring and doing the tourist things. Every day we collapsed at the pool and recovered before our nite out. Quiet and off the beaten... More 

Was this review helpful? Yes
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you so much for sharing your review of Island City House. Its so hard going back to the real world after a great vacation isn't it! We are so glad you enjoyed and explored! Please make some plans to come back and see us soon, Thanks again! More 

1 review
5 of 5 stars Reviewed May 31, 2015

We had to switch to this location last minute because the BNB next door overbooked us. They were very friendly and offered us a very nice room with a balcony. The room was clean and spacious, the pool was small but nice, the workers were very friendly and helpful accommodating our bags while we stayed on the island after our... More 

Was this review helpful? Yes
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for your review! Well that was their loss our gain! We are so glad you came to our hotel and experienced our services and suites. Maybe your next vacation you can visit us again! Thank you! More 

New Jersey
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 26, 2015

I can't say enough good things about this hotel.Great location within walking distance to marina and Duval but far enough away to enjoy peace and quite.The staff goes above and beyond to meet your needs.They are very honest and trustworthy.One day I thought I had lost my money while out for bike ride.Turns out it had fallen out of my... More 

Was this review helpful? Yes
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for your review of Island City House! I want to thank you for sharing your experience with the misplaced vacation money also! the staff we have here is a cut above in their thoughtfulness and truthfulness. We are so happy you enjoyed our hidden gem here at Island City house and look forward to your return next year! More 

Glastonbury, Connecticut
Level Contributor
3 reviews
4 of 5 stars Reviewed May 25, 2015

Just returned from 4 wonderful nights, stayed in Arch House on 2nd floor with private deck overlooking the gardens, was very clean and quiet. Very pleasant staff, helpful in arranging tickets for a play, recommendations, and anything else you need. Full kitchen was great option to have. Will return - Karen & Jeff

Was this review helpful? Yes
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you Karen and Jeff for your review of our hotel! The balconies are the best! You can see all the gardens and its so quiet no one knows your even there! Thank you for noticing our staff can help with almost any issue or concierge service needed to make your stay the best. We hope to see you soon... More 

Saint Louis, Missouri
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 18, 2015

I thought this was a really nice place to stay. It was a few blocks from Duval so you were away from some of the noise. It was like a little piece of paradise. The staff was friendly, housekeeping was great, loved the sitting areas and the pool area. I liked the location a lot but if you want to... More 

Was this review helpful? Yes 1
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for sharing your vacation here at Island City House. We are so glad you enjoyed your trip here to Key West. We have a little piece of tropical heaven here at Island City House! Please come back soon and Thanks again! More 

Louisville, Kentucky
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 15, 2015

Very nice rooms and grounds. Super convenient location! It is within walking distance to all of the great things in Old Town Key West. The staff was very nice. Wish they would've had a hot tub but they do have a pool.

Was this review helpful? Yes 1
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for taking the time and sharing your thoughts of Island City House. Our grounds are so quiet sometimes you'd never think Duval was a couple blocks away. Thanks again and hope to see you soon in sunny Key West! More 

Northampton UK
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 9, 2015

The reviews and photos sold this beautiful hotel to us. Staff excellent, room 24 (top floor) main building absolutely stunning. Housekeep, pool, gardens all kept clean. Like going back in time to a slower, quieter age. Pool warm, plenty towels and seating. Gentle walking distance to main shops/duvall etc. Parking on street, if you are lucky, check for restricted places... More 

Was this review helpful? Yes 1
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for sharing your experience with us. You described it perfectly and it is so relaxing and calming. I am sorry about someone visiting your porch. Here in Key West sometimes everyone thinks they're family. Thank you for being a part of the Island City House family and hope to see you soon! More 

1 review
1 of 5 stars Reviewed May 9, 2015

I would never stay or recommend this hotel. First off they double charged us at check in for 1/2 of our stay ruining our trip right off the bat. Secondly they made us move rooms 3 times in 8 days. Lastly one of the moves resulted in our perishable food getting left on top of the refrigerator, ruining it.

Was this review helpful? Yes
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for your feedback. Our highest priority is that our guests enjoy their stay and that their time with us is a relaxing and memorable one. We apologize that we fell short of this goal. We pride ourselves on handling any complaints promptly and to our guests’ satisfaction. You expressed you were having a wonderful stay with us here... More 

rowdy,ky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 30, 2015

We really loved this hotel..the staff was very nice and helpful and he room was awesome....was greatly surprised...we was very close to Duvall street where all the action was....the pool was a little small but it was very nice and inviting.....

Was this review helpful? Yes
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you so much for staying with us and enjoying our hotel! We appreciate you and your kind words. Guests are always surprised on the size of our suites, they are like apartments and have everything you need for your stay. We are known for having some of the largest rooms on the island. Come back soon and thanks again! More 

Questions? Get answers from hotel staff and past guests. Ask a question

275 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (268)
Viewed
Pool/beach area (15)
Viewed
Hotel & grounds (74)
Viewed
Room/suite (73)
Viewed
Dining (9)
Viewed
Bathroom (4)
Viewed
View from room (19)
Viewed
Family/play areas (1)
Viewed
Other (73)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Key West hotels
0.2 mi away
Eden House
Eden House
#5 of 45 in Key West
4.5 of 5 stars 1,298 reviews
0.2 mi away
Cypress House Key West
Cypress House Key West
#13 of 45 in Key West
4.5 of 5 stars 291 reviews
0.3 mi away
The Cabana Inn Key West
The Cabana Inn Key West
#26 of 92 in Key West
4.5 of 5 stars 694 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Travelers Palm Inn
Travelers Palm Inn
#11 of 92 in Key West
5.0 of 5 stars 286 reviews
0.2 mi away
Knowles House B&B
Knowles House B&B
#22 of 92 in Key West
4.5 of 5 stars 458 reviews
0.1 mi away
Ambrosia Key West Tropical Lodging
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Ready to book?