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All 94 Key West B&Bs / inns

Island City House Hotel

3.0 of 5 Small Hotel   |   411 William St, Key West, FL 33040
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Island City House Hotel
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Ranked #37 of 94 Key West B&B and Inns
A recent review
4 of 5 stars reviewed 1 week ago
Dennis-and-Barbara Orpington, England
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424 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orpington, England
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

We were now coming to the end of our long holiday and drove from Port Charlotte to Key West. Never did this before but enjoyed the long drive enormously. We found our hotel quite easily and the young girl on the reception desk was very helpful. We were in the Arch House and the accommodation was very good, very clean... More 

Was this review helpful? Yes
Brenda W, Manager at Island City House Hotel, responded to this review

Thank you Dennis for sharing your stay with us at the Island City House Hotel! It sounds like you'll have to take this trip again since the experience went so well! Thank you for being patient during our change over in WIFi providers and the installation of all new antennas and boosters. Finally we are hoping with the new WiFi... More 

Statesville, North Carolina
Top Contributor
51 reviews 51 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here the week after Christmas in the cigar house. Very comfortable 2 room unit. Linens were great and we loved having the separate living area with a full kitchen. And the bathroom was large with nice toiletries. Loved the sea salt lotion! A great location. Far enough from Duval to be quiet but close enough to walk. Unloading... More 

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Brenda W, Manager at Island City House Hotel, responded to this review

Thank you Janet for your thoughts on Island City House Hotel! We are so happy you had a great vacation and spent your time with us! The street parking is a situation we all work on here in Key West. There is a parking deck also 3 blocks down from us that usually has room. We try to catch you... More 

Maryland
Top Contributor
78 reviews 78 reviews
37 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just stayed here for a week over New years 2014/2015 - had an amazing room in the Cigar House!!!! Great location, just 3 blocks from Duval Street and great restaurants and sunsets!! Reasonable price and large 'suites'!!! We had a Queen suite - private balcony, with full kitchen, not that we cooked! Will definitely stay here again!!!! Didn't want to... More 

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Brenda W, Manager at Island City House Hotel, responded to this review

Thank you so much for sharing your experience staying at Island City House Hotel! We love the Cigar House overlooking the pool. Our new pool furniture just arrived Thursday so its even more luxurious! It's very peaceful and relaxing, but close enough to walk or ride a bicycle to all the restaurants and attractions. Our suites are some of the... More 

Statesville, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived the day after Christmas 2014. Celebrated our wedding anniversary , then New Year's. The room (Cigar House) was very comfortable. The service was efficient. The grounds wer immaculate. Staff were very helpful on this, our first Key West trip. The location is convenient to any Old Key West area. The only defeciency I can think of is less than... More 

Was this review helpful? Yes 1
Brenda W, Manager at Island City House Hotel, responded to this review

Thank you John for sharing your experience celebrating your anniversary at the Island City House. I hope you had a chance to go on a romantic sunset sail for your anniversary celebration, its beautiful. The wifi has been an issue and we are in the process of switching to a new provider which should solve the problem with connectivity. Thank... More 

Vermont
Top Contributor
73 reviews 73 reviews
26 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here pre-Christmas 2014. Charming architecture, gracious gardens, great staff, perfect location. A porch of our own, much enjoyed. Only (really, the only) downside is eclectic (aka "antique" but really only "old") furniture, which for some may not be stylish enough. We loved it all. Beds comfy, linens fine. Kitchen in our suite was a real kitchen, well-appointed. Quiet... More 

Was this review helpful? Yes 3
Brenda W, Manager at Island City House Hotel, responded to this review

What a wonderful review of your stay with us here at Island City House! Thank you! We are just 3 blocks away from Duval street and you would never know it with the peaceful private gardens and pool tucked back in the property next to the Cigar house. Its the best of both worlds. The furniture is antique and unique... More 

ohio
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in the Cigar House 3rd floor. Private balcony with 2 Adirondack chairs overlooking the pool, bedroom and living room/kitchen combo with small dining table. Enjoyed the well kept grounds as well as our tastefully furnished suite. The room was cleaned each day and we were given energy bars, candy and pop tarts! The kitchen was well equipped with full... More 

Was this review helpful? Yes 1
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for sharing your insight about your stay at Island City House in our beautiful Cigar House. The history surrounding this Hotel is fascinating and one of a kind. Having exceptional guests like yourself make our job a pleasure. The new pool furniture is on its way so we hope you can visit again soon to try them out... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2014

We stayed in unit 24 of this wonderful hotel. The porch outside this 3rd floor unit is surrounded by palm tree fronds, with gentle breezes. It felt like being in a tree house and is one of the most comfortable spots we've experienced. The grounds are lovely and the room was very comfortable. We love the Key West Victorian architecture... More 

Was this review helpful? Yes 1
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for taking your time to share your wonderful experience staying here with us at Island City House. We have strived to fill you needs with the top of the line amenities that make your stay a memorable one. Starting with your in room Keurig coffee machines, chilled San Pellegrino upon arriving and with our own tropical island mixed... More 

Bucharest, Romania
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 4, 2014

The Wifi was not working in our room (no.5) and we told that to the reception several times, they were always saying they will fix it, but never did., We wondered why and then we saw previous reviews saying the same thing, so probably they knew about it, but said they will fix it just to get rid of us,... More 

Was this review helpful? Yes 1
Lisa Z, Riley Hotel Group at Island City House Hotel, responded to this review

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Especially, as the new operators of Island City House your willingness to share your recent experience is genuinely appreciated, as we want to know what is... More 

Festus, Missouri
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed December 3, 2014 via mobile

We booked a two bedroom suite and shared with another couple. We would have loved to have 2 bathrooms but given the location, quality of the suite and cost/value it was easy to overlook that detail. The suite had a living room and kitchenette area - only one bedroom had a tv but there is a tv in the living... More 

Was this review helpful? Yes
Brenda W, General Manager at Island City House Hotel, responded to this review

Thank You for choosing Island City House for your stay here in Key West! We are confident that we can meet your needs and concerns for future visits with us. We apologize for the water pressure issue during your stay. Your willingness to share your experience is genuinely appreciated and it will be handled immediately. We look forward to welcoming... More 

Holiday, Florida
1 review
3 of 5 stars Reviewed December 2, 2014

It pains me to write anything but a wonderful review as my husband and I have enjoyed this property for over 10 years at Thanksgiving, staying in Room 21, which we felt was our "second home". The desk staff over the years and managers Gaines and Tasha were awesome. We would book "our" room from year to year, even though... More 

Was this review helpful? Yes
Lisa Z, Riley Hotel Group at Island City House Hotel, responded to this review

We appreciate you showing concern for your "Second Home" and bringing your thoughts to our attention. We are saddened to hear the feelings you have expressed but would like to take this opportunity to clear up some misunderstandings. We hope this helps with your feeling comfortable in visiting our hotel in the future and creating new memories. I represent Riley... More 

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Additional Information about Island City House Hotel

Address: 411 William St, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Island City House Hotel 3*
Number of rooms: 24
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