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Island City House Hotel

411 William St, Key West, FL 33040
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Best prices for: 1 room 1 guest
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Island City House Hotel
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Island City House Hotel
Island City House Hotel
Island City House Hotel
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449 reviews from our community

Traveler rating
    320
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    16
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51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I can't say enough good things about this hotel.Great location within walking distance to marina and Duval but far enough away to enjoy peace and quite.The staff goes above and beyond to meet your needs.They are very honest and trustworthy.One day I thought I had lost my money while out for bike ride.Turns out it had fallen out of my... More 

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Glastonbury, Connecticut
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Just returned from 4 wonderful nights, stayed in Arch House on 2nd floor with private deck overlooking the gardens, was very clean and quiet. Very pleasant staff, helpful in arranging tickets for a play, recommendations, and anything else you need. Full kitchen was great option to have. Will return - Karen & Jeff

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Saint Louis, Missouri
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I thought this was a really nice place to stay. It was a few blocks from Duval so you were away from some of the noise. It was like a little piece of paradise. The staff was friendly, housekeeping was great, loved the sitting areas and the pool area. I liked the location a lot but if you want to... More 

Was this review helpful? Yes 1
Louisville, Kentucky
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice rooms and grounds. Super convenient location! It is within walking distance to all of the great things in Old Town Key West. The staff was very nice. Wish they would've had a hot tub but they do have a pool.

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Northampton UK
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The reviews and photos sold this beautiful hotel to us. Staff excellent, room 24 (top floor) main building absolutely stunning. Housekeep, pool, gardens all kept clean. Like going back in time to a slower, quieter age. Pool warm, plenty towels and seating. Gentle walking distance to main shops/duvall etc. Parking on street, if you are lucky, check for restricted places... More 

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Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for sharing your experience with us. You described it perfectly and it is so relaxing and calming. I am sorry about someone visiting your porch. Here in Key West sometimes everyone thinks they're family. Thank you for being a part of the Island City House family and hope to see you soon! More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I would never stay or recommend this hotel. First off they double charged us at check in for 1/2 of our stay ruining our trip right off the bat. Secondly they made us move rooms 3 times in 8 days. Lastly one of the moves resulted in our perishable food getting left on top of the refrigerator, ruining it.

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Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for your feedback. Our highest priority is that our guests enjoy their stay and that their time with us is a relaxing and memorable one. We apologize that we fell short of this goal. We pride ourselves on handling any complaints promptly and to our guests’ satisfaction. You expressed you were having a wonderful stay with us here... More 

rowdy,ky
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We really loved this hotel..the staff was very nice and helpful and he room was awesome....was greatly surprised...we was very close to Duvall street where all the action was....the pool was a little small but it was very nice and inviting.....

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Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you so much for staying with us and enjoying our hotel! We appreciate you and your kind words. Guests are always surprised on the size of our suites, they are like apartments and have everything you need for your stay. We are known for having some of the largest rooms on the island. Come back soon and thanks again! More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 14, 2015

We stayed for 2 nights with my family. The Arch House, a 2 bedroom suite, was cosy and nicely decorated. Swimming was just perfect for the kids. It is also in a great location. Our house was just a bit noisy because on Eaton street. Otherwise everything else was perfect!

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Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for your review of Island City House! We love families sharing the Key West experience together. There are so many outdoor activities you will surely find something for everyone. Thanks again! More 

Worcester, Massachusetts
Top Contributor
61 reviews 61 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 7, 2015

wow.... they anticipate your every need. the room was fantastic, the pool relaxing and the location was perfect. the only down side was the trek to the third floor with all our stuff. parking is a challenge but it worked out just great for us as a spot opened up right across the street and you can stay in the... More 

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Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for sharing the experience of your stay with us here at the Island City House. With the gardens in the middle of the 3 building it is like an oasis. It is very peaceful and quiet while a few blocks away is the hustle and bustle of Duval Street. We have now parking passes which are used for... More 

New Bedford, Massachusetts
1 review
5 of 5 stars Reviewed April 7, 2015

All the people who worked there were very pleasent and helpfull, The room was amaculletly clean,so much more than we expected.Beds were very comffy. The rooms were clean & well stocked with everthing you need ,from plates and table ware to toaster & bleander

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Brenda W, General Manager at Island City House Hotel, responded to this review

Thank you for your review Of The Island City House! Our staff here is the best! They all go above and beyond in their care of our guests. The pictures you shared are just priceless! We have new pool furniture and we shared it on our facebook page. Please come back and see how the palm trees have grown, especially... More 

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