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All 94 Key West B&Bs / inns

Island City House Hotel

3.0 of 5 Small Hotel   |   411 William St, Key West, FL 33040
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Island City House Hotel
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Ranked #37 of 94 Key West B&B and Inns
A recent review
5 of 5 stars reviewed 3 days ago
gonnaleaveOH ohio
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419 reviews from our community

Traveler rating
    299
    85
    16
    9
    10
See reviews for
49
204
6
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ohio
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed in the Cigar House 3rd floor. Private balcony with 2 Adirondack chairs overlooking the pool, bedroom and living room/kitchen combo with small dining table. Enjoyed the well kept grounds as well as our tastefully furnished suite. The room was cleaned each day and we were given energy bars, candy and pop tarts! The kitchen was well equipped with full... More 

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed in unit 24 of this wonderful hotel. The porch outside this 3rd floor unit is surrounded by palm tree fronds, with gentle breezes. It felt like being in a tree house and is one of the most comfortable spots we've experienced. The grounds are lovely and the room was very comfortable. We love the Key West Victorian architecture... More 

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Bucharest, Romania
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Wifi was not working in our room (no.5) and we told that to the reception several times, they were always saying they will fix it, but never did., We wondered why and then we saw previous reviews saying the same thing, so probably they knew about it, but said they will fix it just to get rid of us,... More 

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Lisa Z, Riley Hotel Group at Island City House Hotel, responded to this review

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Especially, as the new operators of Island City House your willingness to share your recent experience is genuinely appreciated, as we want to know what is... More 

Festus, Missouri
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

We booked a two bedroom suite and shared with another couple. We would have loved to have 2 bathrooms but given the location, quality of the suite and cost/value it was easy to overlook that detail. The suite had a living room and kitchenette area - only one bedroom had a tv but there is a tv in the living... More 

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Brenda W, General Manager at Island City House Hotel, responded to this review

Thank You for choosing Island City House for your stay here in Key West! We are confident that we can meet your needs and concerns for future visits with us. We apologize for the water pressure issue during your stay. Your willingness to share your experience is genuinely appreciated and it will be handled immediately. We look forward to welcoming... More 

Holiday, Florida
1 review
3 of 5 stars Reviewed 3 weeks ago

It pains me to write anything but a wonderful review as my husband and I have enjoyed this property for over 10 years at Thanksgiving, staying in Room 21, which we felt was our "second home". The desk staff over the years and managers Gaines and Tasha were awesome. We would book "our" room from year to year, even though... More 

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Lisa Z, Riley Hotel Group at Island City House Hotel, responded to this review

We appreciate you showing concern for your "Second Home" and bringing your thoughts to our attention. We are saddened to hear the feelings you have expressed but would like to take this opportunity to clear up some misunderstandings. We hope this helps with your feeling comfortable in visiting our hotel in the future and creating new memories. I represent Riley... More 

Pembroke Pines
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 14, 2014

I recently stayed here for the weekend. We stayed in the Arch House studio, facing the street. The place was quaint and very clean. The little kitchen was definitely a plus. They gave us two vouchers to the Old Town bakery and on the last day we decided to use them. It is a nice little shop although we were... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2014

My partner and I stayed there for 5 days recently and had a fantastic restful break, the place is so laid back, even at the time of the Poker Run. Cigar House Suite is a must have again, hammock on the porch was so relaxing. Near enough to visit either harbour area and all of Duval St. Will be back... More 

Was this review helpful? Yes 1
Lisa Z, Riley Hotel Group at Island City House Hotel, responded to this review

So glad you enjoyed your stay! The Hammocks are a great way to relax and let time pass you by. We look forward to welcoming you back next year. More 

MN
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2014

Spent the weekend here recently and had a wonderful time! The room I had (#11) was on the 3rd floor of the Cigar House and it was perfect for me (was there alone, spending the weekend in KW in between business trips on the mainland). Walking up the stairs with a heavy bag and groceries was a bit of a... More 

Was this review helpful? Yes 1
Fort Lauderdale, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 29, 2014 via mobile

We stayed 2 nights last weekend. Great location you can walk everywhere. To the marina, the restaurants and to see the sunset at Mallory square. Our room was clean and we had a nice veranda so relaxing in the evening and for morning coffee. We will be back!

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Chester, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 29, 2014

We had an apartment in the Cigar house at the rear of the hotel. Beautiful bedroom, separate lounge/diner, kitchen and bathroom. Double doors in lounge opened straight to the pool with a private seating area and hammocks, it was paradise. Ideally situated for Duval St although would recommend driving/cycling to the beach. We walked first time and regretted it- its... More 

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Additional Information about Island City House Hotel

Address: 411 William St, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Island City House Hotel 3*
Number of rooms: 24
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