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Courtyard Key West Waterfront

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3031-41 North Roosevelt Boulevard, Key West, FL 33040
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Courtyard Key West Waterfront
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Courtyard Key West Waterfront
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343 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Naples, Florida
Top Contributor
80 reviews 80 reviews
3 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Have stayed here twice this year. Both times we were pleased with the accommodations. Rooms were very clean with a nice size balcony. Once we were overlooking the pool area and the other we were located nearer the water. Both settings were great - neither were too noisy, providing a nice quite atmosphere at night. The shuttle service they provide... More 

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Dallas, Texas
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are very clean with a nice balcony. I wish the doors or windows had less cracks or were more sound proof. We heard constant noise from the steets all day and night. It wasn't very loud but it was when there was honking. During check-in I had a young lady, who seemed like she was Hispanic, giving me... More 

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CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you for your review of our property, we appreciate you taking the time to write it. We will certainly have our maintenance team take a look at the seals on the doors, thank-you. We rarely get complaints about the front desk, and apologize if you did not feel well received. We do hope you will be back to visit again... More 

Newport Beach, California
Contributor
15 reviews 15 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

the last several times my wife and I usually stay at the Marriott. While staying at the beachside we went out for a walk. As we approached the courtyard we needed to use the facilities. Inside the courtyard we were greeted by the clerk, Eva. She took the time to show us about the property. Eva seemed very excited about... More 

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CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you for taking the time to review our property. We will be sure to pass along your kind words to our front desk agent, Eva. We are so happy to hear you will be coming back to stay with us, and look forward to your next visit. More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

wish I hadn't bothered using my Marriott Rewards points one stay here room with noisy highway traffic was so loud room was disappointing decorations disappointing was supposed to be an eight-point hotel so I can imagine what a four points hotel would be like disappointed in Marriott

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CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you for your feedback. We apologize for the noise from the street, however we are much quieter than staying in a downtown property. More 

Travelers are raving about these Key West hotels

Santa Maria, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed 3 nites. The facility was clean and located in a desireable area especially with the use of the shuttle bus. My wife and I have travelled extensively and have seldom experienced such a professional staff. A big kudu to Kelly @ the front desk - great personality - very helpful - super enthusiastic. The entire staff made the stay... More 

Was this review helpful? Yes 1
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you very much for your review, we greatly appreciate you taking the time to let us know what you thought of our property and our staff. We will be sure to let Kelly know you mentioned her in particular, and hope you will be back soon for another visit. More 

South Florida, Florida
Contributor
20 reviews 20 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed on Courtyard Marriot in Key West for 1 night. The hotel is in a good location, it has a good atmosphere and the room is clean, comfortable and spacious. We were going to arrive a little later than the check in time, so we called the Hotel to let them know (even though we had paid in advance)... More 

Was this review helpful? Yes 4
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

We thank-you for taking the time to write your review and do apologize for the difficulties you experienced with the faulty door lock. I know we adjusted your rate for the inconvenience but I certainly would have liked to offer my personal apologies had I known when you were checking out. I extend them to you now and hope you... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

We needed a hotel room for the Keys and we found this one for over $350 for this room. When we walked in there was a giant cockroach, we went down to the lobby and 5 phones were ringing and no workers were in sight. We called the hotel later on asking if they could book us a taxi and... More 

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CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

We are sorry you were displeased with your experience here with us, but do appreciate your feedback. The rates in Key West do fluctuate throughout the year, you may have just happened upon one of those weekends where the Island is busy. Key West does have what is called Palmetto Bugs. As we are in a tropical climate down here,... More 

Basingstoke, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 5 weeks ago

4 night stay at hotel on business. Excellent room, very clean. Staff very helpful. Free Shuttle bus into town very reliable. Pool area clean with sun beds and Tiki bar. Happy hour between 4 and 7 offers good value. Enjoyed my stay and would return if visiting Key West again.

Was this review helpful? Yes 1
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you very much for reviewing our property, we very much appreciate getting feedback from all our guests. We are so glad you enjoyed your stay and hope that you will be back for another visit soon. More 

Miami Beach, Florida
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2015

What a GREAT hotel, travelled from Australia only 5 days prior and wanted to visit Key West, Rang Barbara and she was so polite and helpful on the phone, I made my mind up there and then to stay at the Courtyard. On arrival Barbara once again showed exceptional customer service skills and looked after us. As for the room,... More 

Was this review helpful? Yes 2
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you for taking the time to write us such a lovely review! We will be sure to pass along your kind words to Barbara. You sound like you had a great stay here with us, we are so happy to hear that. Sorry to hear you won't be able to make the trip back over from Australia again any time... More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 15, 2015

I stayed for 2 days, everything was perfect. I stayed in the main building, Noise was not a problem (My Room faced N. Roosevelt BLVD) Property was in great condition, Pool, Small Beach and Broadwalk. Highly recommend this hotel.

Was this review helpful? Yes 3
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you for your review of our property. We are so pleased you enjoyed your stay with us and hope you will be back soon! More 

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