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Courtyard Key West Waterfront

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3031-41 North Roosevelt Boulevard, Key West, FL 33040
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Courtyard Key West Waterfront
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357 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
6 reviews
5 of 5 stars Reviewed 3 days ago NEW

We had a great time here! The grounds are beautiful, with lush vegetation and you might see iguanas, fish, and horse shoe crabs from the boardwalk in the back of the hotel. The bed was wonderful, the rooms clean and comfortable. The pool, jacuzzi, and tiki bar are inviting. The breakfast was tasty. ALL the employees were very friendly and... More 

Was this review helpful? Yes
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you for taking the time to review our property, and for your kind words. We are so happy to hear you enjoyed your time here with us in Key West, and hope you will be back soon for another visit! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I go to Key West every time I have an opportunity and this was my third or four stayed at the hotel. Before we were staying at a very fancy expensive hotel but sort of impersonal, one day we went to The Courtyard for a little visit and one of the ladies working that day came to our table and... More 

Was this review helpful? Yes 1
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you so very much for your lovely review! We are already so very proud of our team here at the Courtyard Waterfront, but it is always good to hear our guests comments reflecting our own feelings! Thank-you for your loyalty, and we will see you again soon! More 

Evans, Georgia
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Good location, clean rooms, good amenities (ie., big viewing deck of water, nice pool area, plenty of outside places to sit). However, small backwater beach area was dirty - would not walk in that area. Staff was friendly and helpful. At last minute we decided to stay an extra night, Robert jumped to the opportunity to assist and even let... More 

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CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you for reviewing our property. We are so glad you enjoyed your stay here with us and we hope you will stay with us again soon. More 

Southern California
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Waterfront Courtyard in Key West. It was generally a nice stay, but the service had some rough spots. The property is older, but in good shape. It appears to be a former Howard Johnson or something of that sort. Check-in went fine. The clerk was helpful and showed us on a map how... More 

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CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you for reviewing our property, it sounds like you had a good experience on the whole. We apologize if the breakfast took too long and certainly did not mean to make you feel like it was a problem to adjust your rate. As for the wine, you are right! The evening is when people are generally going to want to... More 

Jacksonville, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very clean facility with very friendly and accommodating front desk staff. Priced reasonably comparable to other hotels. Only a few minutes from all the Attractions, Dining and Entertainment with a free shuttle bus for hotel guests. Our room was a Master Suite with in room Jacuzzi and separate living room with balcony and kitchenette. Bistro and Vacation Planner in Lobby.... More 

Was this review helpful? Yes
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you for taking the time to review our property, we appreciate all feedback and are always pleased to hear that our guests are happy. It is especially good to hear about the things that are particularly appreciated. We hope you will be back soon for another relaxing weekend in Key West Florida! More 

Southington, Connecticut
1 review
5 of 5 stars Reviewed 3 weeks ago

It was my first trip to Key West and I made the right choice in staying at this Hotel-from the start they were very helpful as I arrived before check in and they had my room ready in 20 minutes-room was very comfortable and very quiet surroundings. The staff is very friendly always a hello and good morning. Food was... More 

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CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you for your glowing review of our property, we are always so happy to hear of our guests good experiences. The best news is that you will be back to visit with us again! Until next time, happy travels! More 

Miami, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Any time we vacation, we try to stay at a Marriott. We've always been really happy there. We're rewards-members, always get treated great, and have never really had any negative experiences so it's with a heavy, heavy heart that I say this particular hotel really needs to get it together. I reserved my room a week in advance. After a... More 

Was this review helpful? Yes 4
CourtyardMgmtKW, Manager at Courtyard Key West Waterfront, responded to this review

Thank you for leaving your review and for the kind things you said about our hotel. I hope that you and your friends had wonderful trip despite the experience of having your reservation cancelled. I feel just dreadful about the error and hope that you accept my sincere apology. I know that I probably cannot change your mind about returning... More 

Goiania, GO
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went to key west for our honeymoon. The staff was so kind they surprised us with a waterfront view room and romantic flowers in the room. So nice! It is a good hotel with a nice pool and hot tub. We really enjoyed our stay! Another great thing is a free of charge shuttle that goes to Duval at... More 

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CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

We are so glad you enjoyed your honeymoon here at our hotel in Key West. We are especially proud to hear of the extra efforts our team made to ensure your visit was every bit as special as it should have been. We will be sure to let them know it was appreciated. We hope you will be back on... More 

Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 28, 2015

The property consists of two low rise buildings on the main road North Roosevelt as you enter Key West. There is a breakfast and snack bar area, lounge and reception that provide a welcoming vibe with efficient, friendly service. There are plenty of restaurants within a short walking distance, and a grocery store mall area across the street. There’s a... More 

Was this review helpful? Yes
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

We sincerely appreciate the time you took to review our property, you said it all! With reviews like yours we could do away with advertising! We are very happy you enjoyed your stay and hope you will be back soon to re-visit us. And again, thank-you for your glowing review! More 

Anniston, Alabama
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 27, 2015

The lobby and rooms are typical Courtyard but there is no elevator to the second floor and ALL of THE ROOMS OPEN TO THE OUTSIDE. We were surprised by there being no interior halls but did not feel threatened by the area. There is a shuttle every 30 minutes to the downtown area which is a life saver since parking... More 

Was this review helpful? Yes
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank-you for your feedback, we appreciate you taking the time to write your review. It sounds like you enjoyed your stay! We can assure you that Key West has a very low crime rate, so you were right to feel at ease! As for the housekeeping issues, we hope you mentioned them to the front desk so that they could... More 

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