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Crowne Plaza Key West La Concha

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430 Duval Street, Key West, FL 33040
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Crowne Plaza Key West La Concha
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Crowne Plaza Key West La Concha
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985 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
60 reviews 60 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a very nice hotel smack dab in the middle of everything in key west. Hotel is clean, updated and central to everything. Parking is abit of a chore, so it is best to leave the car parked and walk to the sights.

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mass
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Difficult to find the entrance to the hotel..no sign that stands out. We were in our room, and another couple used their key to come in..the room was double booked. If we had been out our personal property would have been free for the taking. The other couple went to the front desk to clear this up...the front desk clerk... More 

Was this review helpful? Yes 1
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you so much for sharing your feedback with us on your recent experience at La Concha Key West. This is not the typical review that we receive, and I can assure you that this is not up to the standard in which we operate. I would love for you to call me directly so that we can discuss these... More 

Belleville, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had a wonderful time in Key West and the hotel was part of it. I did notice Key West in general is full of very friendly people. I felt that the gentlemen at the front desk and the bartenders at the hotel didn't completely fit that mold. They were friendly, yes, but it didn't seem genuine. There was one... More 

Was this review helpful? Yes
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Elle, thank you very much for your review. I am so pleased to know that you had a great time with us here in Key West during your stay. We love welcoming guests from all over the world and make every effort for you to have a treasured experience. I appreciate your kind remarks about one of our associates who... More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here for three nights. The prices were expensive and we expected services and amenities to match. First impressions: a lovely, but small room with filthy dirty windows and a tiny bathroom with mold on the shower ceiling. After checking in late afternoon, my husband took the ice bucket for ice. NO ICE MACHINE- anywhere! Needed... More 

Was this review helpful? Yes 1
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Sharon, I genuinely appreciate your review of La Concha Key West. I am pleased to hear that your experience with our staff was a positive one, as they work very hard to provide our guests with exceptional customer service. I am also happy to know that you enjoyed your room aside from its obvious cleanliness issues. Thank you very much... More 

Gainesville, Florida
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I recently redeemed IHG points for a stay at La Concha. For the price/amount of points, I expected more. I've traveled all over the country, and this staff on the whole was the least friendly group of people I've dealt with. The little things add up. When I arrived on Thursday, I pulled up and a middle aged gentleman working... More 

Was this review helpful? Yes 2
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you very much for taking the time to review La Concha Key West. I am pleased to know that you enjoyed your accommodations as well as our central location within walking distance of Key West’s many spirited attractions. I am disappointed to hear that your encounter with some of our staff was not what you expected – this is... More 

Melbourne, Australia
Top Contributor
100 reviews 100 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very central, easy walking distance to lots of places. The whole hotel felt very clean and modern. We had a room that looked out onto the pool but we didn't have any noise from people being in the pool in our room.

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Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you very much for your review, Jeanette. I am thrilled that you loved the property and location. I hope you had a lovely time visiting Key West – please keep us in mind if you find yourself here again. Best, Parker Sams More 

detroit
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

The LaConcha never disappoints, in location or hospitality. Angela at the desk was fabulous as was Phil curbside upon arrival..I frequently visit Key West, sometimes alone for a find my soul few days. The rooms are small because its an old hotel..its ok..There are some changes that are very curious..for the last 2 years almost there are no ice machines... More 

Was this review helpful? Yes
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Colleen, thank you very much for taking the time to review La Concha Key West. I am pleased to hear that you are a frequent guest of ours. Our hotel is certainly a perfect spot to get away, clear your mind and relax. I do want to apologize for inconveniences that you experienced during your stay, particularly the issues with... More 

Seymour, Indiana
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

For the money it costs to stay in Key West this place is very comprable given the fact that you have an access to your own bathroom facilitys close by is great. It offers parking and nice staff. The rooms are a little on the small side and the bathroom is very small but our veranda was large and over... More 

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Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Hello Jackie, and thank you so much for your review. I am very happy to hear that you enjoyed your stay with us. I hope you were able to experience all of the wonderful destinations that Key West has to offer. Our talented staff works extremely hard to provide our guests with excellent customer service – we want to ensure... More 

Glasgow, Scotland
Contributor
17 reviews 17 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfect for seeing the chilled out sights of key West. Decent sized clean rooms and a lovely lobby. Didn't have a view but you don't stay on duval Street to sit in your room. Only gripe we had was ongoing construction work which meant using alternative entrance and the pool at their sister hotel. The management compensated us for this... More 

Was this review helpful? Yes 1
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for choosing La Concha Key West on your recent visit to Key West. I am happy that our location worked out well for you. I do apologize that the construction noises were a nuisance, but am happy to know that our associates were able to compensate you for the inconvenience. We look forward to your future visits. Best,... More 

Chicago,IL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

THE Hotel Was fantastic. A must to get a balcony room overlooking Duval st. our room was gorgeous and spacious, though our visit our honeymoon and they were in the middle of construction of there lobby. This was a year ago, I wanted to write a review but had forgotten... I was woken up early by very loud drills and... More 

Was this review helpful? Yes
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for taking the time to review La Concha Key West. Thank you for bringing the construction noises to my attention. I will address the issue immediately and see how we may best remedy this for future visits. I am glad to know that you will be staying with us again on your next visit to Key West. Best,... More 

Hotel Review Summarization

What travelers say

  • Duval street(40)
  • Great location(16)
  • Pool area(14)
  • Rooftop bar(6)
  • Very small(4)
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337 photos of this hotel

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Standard Double Room (38)
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The Hotel (44)

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