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Crowne Plaza Key West La Concha

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430 Duval Street, Key West, FL 33040
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Crowne Plaza Key West La Concha
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Crowne Plaza Key West La Concha
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352 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hampshire, UK
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is not what you expect. Approach the hotel along the bustling, but slightly tatty, Duval Street and you expect a hotel to match the surroundings. It doesn't. As soon as you walk in the door there is a stunning, peaceful, quiet, relaxed and classy feel to the lobby. The staff are professional but perfectly approachable and friendly. The room... More 

Was this review helpful? Yes
Ozgen C, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for your review, Jon. I am very glad to hear you enjoyed our new decor, hotel customer service, and location. I am sorry for the experience you had at our restaurant — I will speak with the team internally so we can improve our service for the future. We look forward to having you back. Best, Ozgen Cevik More 

Austin, Texas
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Location - Smack dab in the heart of Duval Street and downtown. U.S. 1 Mile Marker 0 on same block as hotel. Short walk to Mallory Square and most else downtown. Room - spacious though two double beds on the small side when accustomed to two queens. But sofa is easy for kids to sleep on, even though it is... More 

Was this review helpful? Yes
Ozgen C, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you very much for taking the time to review La Concha Key West. I’m thrilled to hear your stay with us was a great one…however, I am terribly sorry for your experience at the store down the street, which has no affiliation with our hotel. Thank you again for your detailed review and I look forward to your next... More 

Miami, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Now a part of the Key West Collection, that is comprised of three other Duval Street resorts, La Concha has been transformed from a conch style Key West land mark into a cold dark impersonal boutique hotel. The lobby and public areas have been completely transformed. Dark walls and furnishings, long curtains, mirrors, and glass abound throughout the lobby. Gone... More 

Was this review helpful? Yes
Ozgen C, Manager at Crowne Plaza Key West La Concha, responded to this review

Dear Rick R. Pleasure hearing from you. Thank you so much for taking your time to share your feedback with us which is the most essential tool for us to improve our product and services. There is simply no excuse for dirty pool. Please accept our sincere apologies. Needless to say your feedback has been already addressed with our team... More 

Ontario, Canada
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed having lunch at the restaurant with all the chrome fish on the wall, the soup was delicious. Make sure you go up to the roof to see the lovely view and those beautiful sunsets. See the lovely seating area below and the pool. photos January 2014 Well located convenient for everything.

Was this review helpful? Yes
Ozgen C, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for reviewing La Concha Key West. I’m thrilled you enjoyed our delicious dining options and accommodations for viewing the amazing sunsets in the area. They are truly a sight to see. I look forward to your next visit. Best, Ozgen Cevik More 

Naples, Florida
Level Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived at 1:30 on a recent Monday. We were told our room wasn't ready, so they would upgrade us to a suite, which was a pleasant surprise for us. The pleasant surprises ended there. First, the toilet arm had to be held to fully flush (bathrooms seem to be a problem at this hotel). There was a sever mis-(or... More 

Was this review helpful? Yes 5
Ozgen C, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for your review and I apologize for the service shortcomings you experienced during your stay. Please call me directly to discuss your stay further. I look forward to your call. Best, Joe Dantoni More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Bad, from beginning to end. I travel for business and typically stay at a hotel for 10 to 14 days. Because of their high standards Crown Plaza properties are preferred. Usually the management assures a clean, well run establishment. Not so at the Key West La Concha. The rooms are small, cluttered and dark. It was like working in an... More 

Was this review helpful? Yes 4
Ozgen C, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for your review and I apologize for the service shortcomings you experienced during your stay. Please call me directly to discuss your stay further. I look forward to your call. Best, Joe Dantoni More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very elegant and quiet! Enjoyed our stay! Had shuttle which we did not know about until last day however will come in handy for older visitors who can not do all the walking.lobster eggs were great!only meal we enjoyed their was breakfast. Service was great .

Was this review helpful? Yes
Miami Beach, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a great hotel with an excellent service. The employees really care about the quests. We can highly recommend the breakfast. Paula served us really well and was both service oriented and charming. Frank In the reception gave US excellent advice concerning booking a snorkling Tour and finding the right Company to choose. La Concha is a great hotel... More 

Was this review helpful? Yes 1
Ozgen C, Manager at Crowne Plaza Key West La Concha, responded to this review

Kim, thank you for your review. I’m pleased to hear you enjoyed our our dining options and service. I will be sure to pass along your praise to Paula, Frank, and the team. Please come back and see us again soon. Best, Ozgen Cevik More 

Naples, Florida
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We just stayed and the totally renovated and modernized La Concha on Duval Street. We were pleasantly surprised how this hotel has completely changed from what it use to look like. The lobby is contemporary and comfortable. The rooms while small have been remodeled and will offer every thing you need. The real jewel here is the location, smack in... More 

Was this review helpful? Yes 1
Ozgen C, Manager at Crowne Plaza Key West La Concha, responded to this review

Marco, thank you for your review. I’m thrilled to hear that you appreciate our recent renovations, location and decor. We look forward to your next visit. Best, Ozgen Cevik More 

Duncan, Oklahoma
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Very classy hotel in an awesome location. Clean, comfortable with great concierge. We loved our balcony. The pool was so small we weren't able to use it. The room was so small one of us had to get on the bed so the other one could walk through! If you want ice you must call the front desk, so it's... More 

Was this review helpful? Yes 1
Ozgen C, Manager at Crowne Plaza Key West La Concha, responded to this review

Dana, thank you for sharing your feedback with us. I would like to discuss your experience with us so we can improve the challenges you expressed. Could you call me at the hotel? Best, Ozgen Cevik More 

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