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All 41 Key West hotels

Crowne Plaza Key West La Concha

3.5 of 5 Hotel   |   430 Duval Street, Key West, FL 33040
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Ranked #33 of 41 hotels in Key West
A recent review
4 of 5 stars reviewed 2 days ago
travelforfun1959 Bristow, Virginia
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770 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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Bristow, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

We checked in Saturday of Labor day weekend for two nights. I thought the hotel was nice, pool was open with bar. It has a great central location on Duval Street. They are doing driveway repair but that did not affect our stay. Our room was comfortable and clean with a nice bathroom. I look forward to coming back.

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Panama City
Top Contributor
113 reviews 113 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

There have recently been good and bad reviews of this hotel, we were able to get a last minute reservation over Labor Day 2014. The outside of the hotel is being remodeled so getting your car in is a little confusing. Once inside the hotal has been completely remodeled and is very attractive. The rooms are a little small but... More

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Burlington, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here 5 years ago after a cruise to celebrate our 25th anniversary. 5 years later, we did the cruise again and wanted to come back to Key West. While the room was great, very spacious and clean, I was disappointed in most other things. Firstly, I talked to three different people to reserve this hotel and not once... More

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Tampa, Florida, United States
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Stopped in for a few glasses of wine and also had to use the restroom. Asked the bar tender where it was located and he proceeded to tell me it was located in the middle of the wall. Confused I asked again where. He was extremely rude and talked to me like I was a stupid person. Unknown to me... More

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Contributor
20 reviews 20 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Wow is management doing anything about these scathing reviews? The average review is 3 stars over the last month! I will say that we had a better experience then most. We thought the location was fantastic but we didn't contend with noise issues. I would call the room well appointed but the bathroom was below average. Some of my observations... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Our first night here the toilet paper holder fell off the wall and the screws for the deadbolt on the door broke off. We must've been in an older section of the hotel. The pool was under construction but you could catch a shuttle to a sister hotels pool. Our second night we called the front desk and asked for... More

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Port Orange, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I called ~2 weeks prior to check in to make sure the pool remodel would be complete on or shortly after my arrival and was told it would be. I also reserved 3 balcony rooms in addition to another interior room for a weeks time. Upon check in I was told they only had 1 balcony room available and the... More

Was this review helpful? Yes 1
Boca Raton, Florida
Contributor
16 reviews 16 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

Hotel being remodeled and was very noisy during the day. The pool is closed. The room was hot as hell. Still 78 degrees in room at 10 p.m. with a/c running constantly. It got down to 74 degrees overnight / early morning. Room was small and crowded with furniture. At least the bed was comfortable. The nicely appointed bathroom with... More

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Tim M, Front Office Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you, for taking the time to share your experience and for choosing Crowne Plaza La Concha during your recent trip to Key West. We are deeply sorry to learn that you had some difficulties with your a/c and equally sorry for the noise you encountered. We certainly did not meet your expectations during your stay. You have provided excellent... More

Fort Myers, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

It's funny that your expectations get higher as the price gets higher. We paid over $500 for 1 night. It was a Saturday night and it was lobsterfest. The room was ready when we got there. At check in we were told that the pool was closed. Was not told previous....why not? Then the front entrance was being remodeled ,... More

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Michael W, General Manager at Crowne Plaza Key West La Concha, responded to this review

We apologize for the inconveniences you had on your last visit! Yes our Ice machines are on the 4th floor and should have been working or the Front desk should have sent ice to your room after your request! Our Pool is now open and guests are enjoying the spot and Bar! Next time you come to La Concha you... More

Orlando, Florida
Top Contributor
53 reviews 53 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Enter the Starbucks on street level walk through back door. You will find elevators on your left of the hall. Take them to the top! There is a rooftop bar and patios on the tallest building in key west. Great place to watch the sunset and see all of the island.

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Michael W, General Manager at Crowne Plaza Key West La Concha, responded to this review

Yes the view from the TOP is great and that is why we are building a Spa on the Roof due to the demand and soon you will be able to have Spa services overlooking the beautiful Atlantic!!! We hope to see you back to experience the new services!!! More

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Hotel Summarization (Beta)

What travelers say

  • Duval street(40)
  • Great location(16)
  • Pool area(14)
  • Rooftop bar(6)
  • Very small(4)

Additional Information about Crowne Plaza Key West La Concha

Address: 430 Duval Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Key West La Concha 3.5*
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams (when he wrote a Streetcar Named Desire). La Concha Hotel offers the most spectacular 360 degree view, with nightly Sunset Celebration and all of Key West from the 7th Floor deck and lounge at the top of the hotel. Breakfast, Lunch and Dinner served daily in Jacks Seafood Shack. Outdoorswimming pool and pool bar on the second floor level. Fitness Room 4th floor, free weights and cardio equipment. CORNER PANTRY, off the lobby, snacks, soft drinks, sundries, ice cream, tee shirts, hats... etc. A Starbuck's Coffee Shop is located on the Lobby level. ... more   less 
Number of rooms
160

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Crowne Plaza Key West La Concha and other travelers.
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Boston
1 month ago

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Questions? Get answers from Crowne Plaza Key West La Concha staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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