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Crowne Plaza Key West La Concha

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430 Duval Street, Key West, FL 33040
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Crowne Plaza Key West La Concha
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978 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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detroit
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

The LaConcha never disappoints, in location or hospitality. Angela at the desk was fabulous as was Phil curbside upon arrival..I frequently visit Key West, sometimes alone for a find my soul few days. The rooms are small because its an old hotel..its ok..There are some changes that are very curious..for the last 2 years almost there are no ice machines... More 

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Seymour, Indiana
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

For the money it costs to stay in Key West this place is very comprable given the fact that you have an access to your own bathroom facilitys close by is great. It offers parking and nice staff. The rooms are a little on the small side and the bathroom is very small but our veranda was large and over... More 

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Glasgow, Scotland
Contributor
17 reviews 17 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Perfect for seeing the chilled out sights of key West. Decent sized clean rooms and a lovely lobby. Didn't have a view but you don't stay on duval Street to sit in your room. Only gripe we had was ongoing construction work which meant using alternative entrance and the pool at their sister hotel. The management compensated us for this... More 

Was this review helpful? Yes 1
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for choosing La Concha Key West on your recent visit to Key West. I am happy that our location worked out well for you. I do apologize that the construction noises were a nuisance, but am happy to know that our associates were able to compensate you for the inconvenience. We look forward to your future visits. Best,... More 

Chicago,IL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

THE Hotel Was fantastic. A must to get a balcony room overlooking Duval st. our room was gorgeous and spacious, though our visit our honeymoon and they were in the middle of construction of there lobby. This was a year ago, I wanted to write a review but had forgotten... I was woken up early by very loud drills and... More 

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Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for taking the time to review La Concha Key West. Thank you for bringing the construction noises to my attention. I will address the issue immediately and see how we may best remedy this for future visits. I am glad to know that you will be staying with us again on your next visit to Key West. Best,... More 

Mons, Belgium
Contributor
19 reviews 19 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Each time we chose Holiday Inn reward nights we received a very nice room (view on Biscayne Bay in Miami downtown, on the ocean in Miami Beach, on the Empire State Building in New York). This time, our room had a great view on the parking lot through filthy windows. The shower was not waterproof and the water came out... More 

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Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

I deeply appreciate you taking the time to fill out a review for La Concha Key West. I am very sorry to hear that you did not have the experience you wanted during your stay with us. While our property has been recently renovated and I am surprised to hear of the issue you had with the shower, I will... More 

Naples, FL
Top Contributor
58 reviews 58 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

If your staying in Key West and want to walk everywhere - the location is perfect. The hotel is clean and the service is good. The beds are comfortable but the pillows are flat and hard - at this price there should be at least one feather type pillow. There are no blow dryers in the room. You can get... More 

Was this review helpful? Yes
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you so much for your review of La Concha Key West. I am thrilled to hear that you were pleased with our excellent location and comfort guest bedrooms. I apologize for the disturbance that you experienced with loud guests and want to assure you that we do our best to keep outside noises to a minimum. We hope to... More 

Spokane, Washington
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was one of few hotels right on Duval street. Perfect location, updated and upscale. Great customer service with the exception of one bartender who said she didn't know how to make a Sangria so we would need to order something else. The air conditioning in the lobby and main area was set too low, discouraging time spent in those... More 

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Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Hi Molly, and thank you very much for taking the time to review La Concha Key West. I am happy to hear that you took advantage of our exceptional location. We love being in the heart of Duval Street. I am looking forward to having you as a guest at our property again in the future. Best, Parker Sams More 

Manchester, New Hampshire
2 reviews
4 of 5 stars Reviewed 1 week ago

Stayed at La Concha in Key West March 09-13. The good: Location is absolutely fantastic--right in the middle of everything on Duval St, and the hotel was beautifully restored. Front desk was very efficient and courteous. Not so good: we had a standard king room, and it was TINY. Very nicely appointed, but almost claustrophobic. Housekeeping seems to be totally... More 

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Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you so much for your review of La Concha Key West!. We truly love the exquisite destinations that we are surrounded by on Duval Street. From dining to fun, our guests have access to anything their hearts desire. Since the hotel is renovated, we do have various types of rooms/bathroom sizes that are limited to the original footprint of... More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Positives: The hotel is located right in the heart of the city and everything is within an easy distance. The rooms were clean and the lobby was very attractive. Negatives: In parking our car you have to use valet service (no other parking available). The valet and manager were very pushy in wanting us to hand over keys so they... More 

Was this review helpful? Yes 1
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Jamie, thank you very much for giving such a thorough review of La Concha Key West. I am very sorry to hear that your stay was unsatisfactory. Since the hotel is renovated, we do have various types of rooms/bathroom sizes that are limited to the original footprint of the hotel. I am making a note of your experience with the... More 

Morrisville, North Carolina
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel because we wanted to be right down on Duval street near the sunset pier and other attractions of Key West, so the location was very convenient. Unfortunately the service was very poor, especially for a hotel that charges $500 per night for a basic room. When we arrived their was nobody to help us with... More 

Was this review helpful? Yes 1
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Mark, thank you for taking the time to give us a detailed review of your stay. I am very sorry to hear that your experience with our staff was not what you expected, as we make every effort to provide our guests with only the best customer service possible. We hope that you will come see us again for another... More 

Hotel Review Summarization

What travelers say

  • Duval street(40)
  • Great location(16)
  • Pool area(14)
  • Rooftop bar(6)
  • Very small(4)
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