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All 41 Key West hotels

Crowne Plaza Key West La Concha

3.5 of 5 Hotel   |   430 Duval Street, Key West, FL 33040
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Ranked #33 of 41 hotels in Key West
A recent review
3 of 5 stars reviewed yesterday
Debnmike84 Burlington, Canada
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767 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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English first
Burlington, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here 5 years ago after a cruise to celebrate our 25th anniversary. 5 years later, we did the cruise again and wanted to come back to Key West. While the room was great, very spacious and clean, I was disappointed in most other things. Firstly, I talked to three different people to reserve this hotel and not once... More

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Tampa, Florida, United States
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Stopped in for a few glasses of wine and also had to use the restroom. Asked the bar tender where it was located and he proceeded to tell me it was located in the middle of the wall. Confused I asked again where. He was extremely rude and talked to me like I was a stupid person. Unknown to me... More

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Contributor
20 reviews 20 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Wow is management doing anything about these scathing reviews? The average review is 3 stars over the last month! I will say that we had a better experience then most. We thought the location was fantastic but we didn't contend with noise issues. I would call the room well appointed but the bathroom was below average. Some of my observations... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Our first night here the toilet paper holder fell off the wall and the screws for the deadbolt on the door broke off. We must've been in an older section of the hotel. The pool was under construction but you could catch a shuttle to a sister hotels pool. Our second night we called the front desk and asked for... More

Was this review helpful? Yes 1
Port Orange, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I called ~2 weeks prior to check in to make sure the pool remodel would be complete on or shortly after my arrival and was told it would be. I also reserved 3 balcony rooms in addition to another interior room for a weeks time. Upon check in I was told they only had 1 balcony room available and the... More

Was this review helpful? Yes 1
Boca Raton, Florida
Contributor
17 reviews 17 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Hotel being remodeled and was very noisy during the day. The pool is closed. The room was hot as hell. Still 78 degrees in room at 10 p.m. with a/c running constantly. It got down to 74 degrees overnight / early morning. Room was small and crowded with furniture. At least the bed was comfortable. The nicely appointed bathroom with... More

Was this review helpful? Yes 2
Tim M, Front Office Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you, for taking the time to share your experience and for choosing Crowne Plaza La Concha during your recent trip to Key West. We are deeply sorry to learn that you had some difficulties with your a/c and equally sorry for the noise you encountered. We certainly did not meet your expectations during your stay. You have provided excellent... More

Fort Myers, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

It's funny that your expectations get higher as the price gets higher. We paid over $500 for 1 night. It was a Saturday night and it was lobsterfest. The room was ready when we got there. At check in we were told that the pool was closed. Was not told previous....why not? Then the front entrance was being remodeled ,... More

Was this review helpful? Yes 2
Michael W, General Manager at Crowne Plaza Key West La Concha, responded to this review

We apologize for the inconveniences you had on your last visit! Yes our Ice machines are on the 4th floor and should have been working or the Front desk should have sent ice to your room after your request! Our Pool is now open and guests are enjoying the spot and Bar! Next time you come to La Concha you... More

Orlando, Florida
Top Contributor
53 reviews 53 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Enter the Starbucks on street level walk through back door. You will find elevators on your left of the hall. Take them to the top! There is a rooftop bar and patios on the tallest building in key west. Great place to watch the sunset and see all of the island.

Was this review helpful? Yes 1
Michael W, General Manager at Crowne Plaza Key West La Concha, responded to this review

Yes the view from the TOP is great and that is why we are building a Spa on the Roof due to the demand and soon you will be able to have Spa services overlooking the beautiful Atlantic!!! We hope to see you back to experience the new services!!! More

Pompano Beach, Florida, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

What a let down. For $400 a night for a suite? At no point where we warned ahead of time that the pool was being remodeled and closed nor that the front entry was also closed. We had to walk to the back of the Hotel on Fleming and walk thru the parking lot to go in a back door.... More

Was this review helpful? Yes 3
Michael W, General Manager at Crowne Plaza Key West La Concha, responded to this review

We apologize for your disappointment during your recent stay and the issue we had with our Pool. It is now open and looking great! We tried to offer our "sister' hotels Pools for guests use as this is normally not an option and has been available 7 days a week. As of last week the Pool work is done and... More

Hallandale Beach, Florida
Top Contributor
65 reviews 65 reviews
24 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I have been to 8 straight Lobsterfest's in Key West. We usually vary where we stay for the weekend. We have stayed at LaConcha before and totally enjoyed it. We invited 5 couples from North Florida to come down and party with us this time. I convinced them to all book at LaConcha. What a huge mistake!... More

Was this review helpful? Yes 4
Michael W, General Manager at Crowne Plaza Key West La Concha, responded to this review

We apologize to hear of your disappointment during your last stay at La Concha! Our Pool had to go under some unexpected work which was unfortunate but hope you had the chance to try our sister properties Pools! As Duval is closed during Lobsterfest, our front drive would have been closed anyway and the back entrance is not much further... More

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Hotel Summarization (Beta)

What travelers say

  • Duval street(40)
  • Great location(16)
  • Pool area(14)
  • Rooftop bar(6)
  • Very small(4)

Additional Information about Crowne Plaza Key West La Concha

Address: 430 Duval Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Key West La Concha 3.5*
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams (when he wrote a Streetcar Named Desire). La Concha Hotel offers the most spectacular 360 degree view, with nightly Sunset Celebration and all of Key West from the 7th Floor deck and lounge at the top of the hotel. Breakfast, Lunch and Dinner served daily in Jacks Seafood Shack. Outdoorswimming pool and pool bar on the second floor level. Fitness Room 4th floor, free weights and cardio equipment. CORNER PANTRY, off the lobby, snacks, soft drinks, sundries, ice cream, tee shirts, hats... etc. A Starbuck's Coffee Shop is located on the Lobby level. ... more   less 
Number of rooms
160

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Crowne Plaza Key West La Concha and other travelers.
4 questions
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1 month ago

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Questions? Get answers from Crowne Plaza Key West La Concha staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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