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Crowne Plaza Key West La Concha

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430 Duval Street, Key West, FL 33040
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Crowne Plaza Key West La Concha
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Crowne Plaza Key West La Concha
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230 reviews from our community

Traveler rating
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23
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leesburg, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
139 helpful votes 139 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This is NOT a typical Crowne Plaza Hotel that we have been accustomed to staying. We believe it is because, as we were told, that La Concha is divorcing from Crowne Plaza and the IHG Rewards Club. The lobby is beautiful. HOWEVER, we were very disappointed in the room we were given. There was nice crown molding, but the door... More 

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Key West, Florida
1 review
1 of 5 stars Reviewed 3 days ago NEW

Top Spa (on the top floor of La Concha) offers an AMAZING spa treatment with a gorgeous view. That is all I can say as my boyfriend and I were double-charged more than a month ago and I still have not received my money back. I called once I realized the double charge and Top Spa said I would have... More 

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Central Square, New York
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Hotel is in a great area and most of the staff was nice. The problem I had is with Alvin at the front desk. Upon arrival we had 2 reservations I told Alvin we needed only one and what the correct one was. The next morning there was a bill under our door, I went down to the desk... More 

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Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed here many years ago when the world super boat championships were in town. Nothing bad to say about this hotel. Had beautiful views, very nice rooms and it was in an ideal location for the boat races and night life. would definitely recommend this to anyone staying in Key West.

Was this review helpful? Yes
Reading, Pennsylvania
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I was a little nervous when I read some recent reviews of this hotel. However, we had a good experience there. The hotel was very clean, the staff was nice, and the rooms had some charming decor touches. Our room had a full size sofa, nice flat screen tv, frig, safe, good lighting, extremely comfortable bed, and great shower. Maid... More 

Was this review helpful? Yes 2
Swansea, United Kingdom
Top Contributor
183 reviews 183 reviews
34 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our second stay here at La Concha. A very efficient check in and concierge service. The hotel has been renovated in the last couple of years since we were last here, and it looks fab. We were upgraded to a suite room, which was very nice and very well appointed. The pool area is quite small, but no problem getting... More 

Was this review helpful? Yes 1
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Hello Leigh, and thank you for your review of La Concha Key West. It is wonderful to know that you are a returning guest. I am thrilled to hear that you had an exceptional stay with us. We are looking forward to next time. Best, Parker Sams More 

Tampa, FL
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have stayed at the Crown Plaza La Concha many times in the past. Upon our arrival this time, the hotel had been completely renovated. It is beautiful but we missed the old look a little. Upon our arrival, the initial greeting was not the same standard we had always received on previous times. The clerk did not recognize my... More 

Was this review helpful? Yes
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you so much for your review, Peggy. We appreciate you choosing La Concha Key West as a relaxing getaway. I am pleased to hear that you had a wonderful time with us and that your reservation issues were handled promptly. I will be sure to pass along your kind words to Eric. We hope to see you again soon.... More 

Florida
Top Contributor
196 reviews 196 reviews
18 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed 1 week ago

It has been a few years since my last visit to this hotel and I can say that I am disappointed with some of the changes that have been made. There used to be a wonderful bar on the roof top with outside seating for those who wanted to enjoy a cocktail and great sunset while avoiding the crowds on... More 

Was this review helpful? Yes 1
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Hello Bill, and thank you for sharing your feedback. We appreciate your feedback and understand how the changes are very different from your last experience to La Concha. If you would like to share any additional feedback with me regarding your experience, I welcome the opportunity to speak on the phone. Best, Parker Sams More 

Highland, Illinois
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is tucked into the middle of Key West, which is good. Walking distance to a lot of shopping and dining. The hotel itself is nice, but the room I had shows it's age. It definitely could use some updating. Room was musty, which is pretty common in Florida, and also very small. The windows were very dirty They decided... More 

Was this review helpful? Yes 1
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Steven, thank you for your review. I am pleased to hear that you enjoyed our prime location in the heart of Key West. Our hotel has just recently gone under new renovations, so I will be communicating the issues you experienced to the housekeeping staff immediately. We hope to have you back again soon. Best, Parker Sams More 

Miami, Florida
Top Contributor
75 reviews 75 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Last time we were here was a couple of years ago, and I must say we were quite satisfied with all the changes: WOW! The location continues to be superb: right in the middle of the action on Duval St. The property itself has gone thru a complete makeover, and I loved it! I specially loved the new lobby layout,... More 

Was this review helpful? Yes
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you so much for reviewing La Concha Key West. I am thrilled to hear that you enjoyed all of the renovations that the hotel has gone through. We hope you were able to experience all of the spirited attractions that Duval Street has to offer. We are looking forward to next time. Best, Parker Sams More 

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