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Crowne Plaza Key West La Concha

3.5 of 5
430 Duval Street, Key West, FL 33040
Hotel amenities
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Ranked #31 of 41 hotels in Key West
4.0 of 5 stars 498 Reviews
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498 reviews from our community

What travelers say about this hotel
  • Duval street(22)
  • Great location(9)
  • Very nice(7)
  • Rooftop bar(7)
  • Pool area(6)
  • Best view(5)
  • Priority Club member(5)
  • Next morning(5)
  • Front desk staff(4)
  • Ghost tour(4)
Traveler rating
    159
    190
    67
    41
    41
Only show reviews for Family (57) | Couples (207) | Business (17)
Date Rating
glamontheroad
New York City, New York
Senior Contributor
21 reviews
17 helpful votes
4 of 5 stars Reviewed February 6, 2012 NEW
1
person found this review helpful

The staff is very professional, and they are trying very hard to make guests feel welcome. The manager personally assists with all issues, which speeds things up. The property is in perfect location. There is simply nothing better in town. The lobby feels rich and colonia plantationl decor perfectly fits the mood of resort. The rooms are small, but they... More

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jrdavis05
Westminster, Maryland
Senior Reviewer
10 reviews
4 helpful votes
4 of 5 stars Reviewed February 5, 2012 NEW
1
person found this review helpful

This was our 3rd hotel in 4 days. We went from Orlando, to Miami, to Key West. I am a Gold Member with the Priority Rewards Club. I have stayed at many Crowne Plaza locations before for work and pleasure. Check in is at 4pm, but we arrived a bit early (1:00pm), and it was a Sunday. I did not... More

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HeileenD
2 reviews
3 helpful votes
3 of 5 stars Reviewed February 5, 2012 NEW
3
people found this review helpful

I had always wanted to stay at La Concha Hotel in Key West, Florida and I finally had the opportunity to get a reasonable price for a room so I jump at it. The lobby is spectacular, beautiful old pictures of Hemingway all around it. We got there around 2:00 PM and of course we couldn't check in because check... More

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Mikebrez
Chicago, Illinois
Senior Contributor
45 reviews
8 helpful votes
2 of 5 stars Reviewed February 2, 2012
5
people found this review helpful

This was a disaster. I'm a platinum ambassador and never been treated worse at a property. Let me get some of the positives. Location is great to walk down duval st and to walk back in any condition. The beds are comfortable like any crowne has. Thats it. Checking in- rooms were not available at check in time. checked bags... More

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bharz
Emporia, Kansas
Senior Contributor
22 reviews
4 helpful votes
5 of 5 stars Reviewed February 1, 2012
1
person found this review helpful

We used my Priority Club points to get a room, and enjoyed the property. We had a great room, loved seeing the sunset on the rooftop bar, and enjoyed the breakfast buffet on Sunday morning! Because of my Priority Club status, our parking was free. Once we checked in, we didn't need our car until we checked out. Our room... More

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OcalaTraveler2011
Ocala, Florida
Top Contributor
54 reviews
12 helpful votes
5 of 5 stars Reviewed January 31, 2012
2
people found this review helpful

I had a read a few negative reviews of this hotel on Tripadvisor, so it was with a certain trepidation that I booked this hotel. There was mention of remodeling construction noise occurring all day, including weekends. There were also comments about dated rooms. My wife and I checked in on Saturday. The checking process was quick and painless. The... More

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lululouie
West Chester, Pennsylvania
2 reviews
2 helpful votes
4 of 5 stars Reviewed January 30, 2012
1
person found this review helpful

Awesome time in an awesome location. Friendly staff. No car needed because you will be in the heart of all the action. More

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Yuan G
Minneapolis, Minnesota
2 reviews
2 helpful votes
3 of 5 stars Reviewed January 24, 2012
2
people found this review helpful

The location is great. Most stores and restaurants are around the hotel. There's a Star Bucks inside the building. The staff are friendly and helpful. However, the room is really small and overall this hotel is over priced. More

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IHGCare, IHGCare at Crowne Plaza Key West La Concha, responded to this review
January 25, 2012

Dear Yuan G, Thank you for your review of the Crown Plaza Key West. We appreciate your recognitions of the hotel's great location and friendly service from our staff. Our room pricing level is pretty standard in Key West’s deluxe hotels. We hope you can accept this as a fair justification. We thank you for your comments and for staying... More

Sojourner_for_fun
Charleston, South Carolina
Senior Reviewer
7 reviews
5 helpful votes
1 of 5 stars Reviewed January 22, 2012
3
people found this review helpful

We stayed in January 2012 and it was horrible. They were renovating the 4th floor - a fact that they had neglected to tell us when we booked - and we were forced to hear hammering/drilling/sawing from 8am - 6/6:30pm everyday (including Sat. & Sun.) When we first arrived and I questioned the front desk manager concerning the amount of... More

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IHGCare, IHGCare at Crowne Plaza Key West La Concha, responded to this review
January 24, 2012

Dear Sojourner_for_fun, Thank you very much for your recent stay at our Crowne Plaza Key West. I am so sorry to hear you did not enjoy some quality sleep you deserved. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We work hard to meet our guests' expectations. We hope to... More

landinozBuffalo
Buffalo
Senior Reviewer
6 reviews
1 helpful vote
4 of 5 stars Reviewed January 22, 2012
1
person found this review helpful

Hotel is older, but so is everything in Key West! Very clean. We were booked for a double bed room but when we got there I asked if we could have a king and a roll away and we were upgraded to a king suite at no charge! Awesome customer service! They only had one bell boy/valet and we had... More

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Crowne Plaza Key West La Concha Also Known As

  • Crowne Plaza Key West
  • Key West Crowne Plaza
Address: 430 Duval Street, Key West, FL 33040

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Crowne Plaza Key West La Concha
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