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The Reach, A Waldorf Astoria Resort

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1435 Simonton Street, Key West, FL 33040
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The Reach, A Waldorf Astoria Resort
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The Reach, A Waldorf Astoria Resort
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2,444 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (434)
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There are newer reviews for The Reach, A Waldorf Astoria Resort
See the most recent reviews
Fairfax, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I figured if we were going to do Key West we were going to do it right--and we did with this fabulous hotel right on the beach with gorgeous views. Staff was wonderful and helpful. The room was comfortably laid out. A trolley can take you all over the town especially to Duval St where all the action is. We... More 

Was this review helpful? Yes 1
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. Thank you as well for your kind mentions of our staff and facilities. If there is anything that I can assist you with... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After having stayed at the Casa Marina, I found The Reach to be a little disappointing in comparison. Our room was definitely larger and nicer than the one we had on a previous stay at Casa Marina. However, overall, I found the Casa Marina to have a much more upscale, elegant feel than The Reach. The staff at The Reach... More 

Was this review helpful? Yes
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. I appreciate your suggestions and have shared them with our operating teams so that we may further improve our facilities. If there is... More 

Paducah, KY
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my fourth visit to Key West in 20 years, but the first for my daughter. I wanted her to see the place that I like so much, but needed something more than a B&B. Choosing The Reach was a small adventure unto itself as it is hard to discriminate from the web the difference between the Reach and... More 

Was this review helpful? Yes 1
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. Thank you as well for your kind mentions of our staff and facilities. If there is anything that I can assist you with... More 

EH,CT
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Sister hotel came highly recommended but glad we chose The Reach-better beach less crowded and more relaxed--although we visited their beach bar for lunch =cheaper beers. The staff at the reach is exceptional--from Dana opening the door everyday and calling taxis,and John getting luggage as needed--both close to my (rtmnt) age--great to see happy workers! Front desk -Jen also great... More 

Was this review helpful? Yes
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. Thank you as well for your comments regarding our staff and management teams and service provided. I appreciate your suggestions and have shared... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Whole room needs to be updated. Dont know if every room was like ours but if they are they really need to update the furniture and fixtures. Other than that cant really rate the service because we checked out the same day.'

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More 

Gastonia, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were looking for a hotel with a beach area and this particular Waldorf hotel had a very nice beach. The staff was great and we enjoyed our stay. The location was perfect, only about 2 blocks from Duval Street so we could walk to shopping and dinner each night. Definitely would stay again in the future.

Was this review helpful? Yes 1
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. Thank you as well for your kind mentions of our staff and facilities. If there is anything that I can assist you with... More 

Winsted, Minnesota
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed at several Waldorf hotels and this one truly does not measure up. The staff was fantastic but the facility is old and in need of a massive overhaul. The pool is less than desirable and wasnt very clean.

Was this review helpful? Yes 2
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More 

Washington DC, District of Columbia
Level Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is old-ish but clean. Definitely what you'd expect from a beachy hotel. A little stinky/creaky but fine for a quick stay. The outdoors is what you are visiting key west for anyways. We enjoyed beachside drinks and food on the beach, the hammocks and popsicles being passed around the pool. The bigger hotel next door is definitely a... More 

Was this review helpful? Yes 1
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. If there is anything that I can assist you with now or in the future please feel free to contact me at bowen.butler@waldorfastoria.com.... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's really nice to find a hotel where you get the feeling that everyone is chilling. The venue is cute even if the parking garage is right below the rooms and you can see it when you go to your room. However, the beach and pool is super nice and the view of the sunrise is priceless! It's also right... More 

Was this review helpful? Yes
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. If there is anything that I can assist you with now or in the future please feel free to contact me at bowen.butler@waldorfastoria.com.... More 

Denver, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I dont understand how people can even be satisfy with this hotel. We stayed at few Waldorf, In Italy - Rome, in Orlando and it was the best of the best but this hotel is like if you will stay at a motel. Before I booked it, I red tall he review and thought that people were somehow exaggerated and... More 

Was this review helpful? Yes 4
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More 

Hotel Review Summarization

What travelers say

  • Very nice(30)
  • Jet ski(8)
  • Strip house(7)
  • Sister property(6)
  • View rooms(4)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,136 photos of this hotel

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Amenities (15)
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Beach (26)
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Ocean-View Boutique Suite (49)
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Pool (11)
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Presidential Suite (52)
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The Hotel (39)
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Tropical Courtyard Room (39)

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Room/suite (13)
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Hotel & grounds (9)
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Other (36)
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