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The Reach, A Waldorf Astoria Resort

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1435 Simonton Street, Key West, FL 33040
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The Reach, A Waldorf Astoria Resort
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The Reach, A Waldorf Astoria Resort
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2,285 reviews from our community

Traveler rating
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1,165
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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chicago, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Hotel was great. No adult pool, but the beach was great. Some might want to bring water shoes. Beds were comfy. Every room has balcony. Staff was great. Was able to use pool at night as long as your quite.

Review collected in partnership with Waldorf Astoria

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Plymouth, Minnesota
2 reviews
2 of 5 stars Reviewed yesterday NEW

Paid premium- received below average. Rooms extremely small- probably 10' narrow than your average room. Beds were Fulls not queens- due to the size. I would NEVER stay here again- you are better off looking elsewhere. We also had a wedding right below our room- went until 11PM. Paid extra for ocean-view-could really enjoy. We figures being a Waldorf-Astoria- we... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Out stay at Waldorf The Reach has been absolutely amazing. Once we arrived outside at beach, the staff Josh & Pete were very friendly and accommodating in assisting us our chairs and a big beach umbrella! Great service guys - bravo!

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Tampa Bay
Contributor
11 reviews 11 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This is a beautiful location only a block away from the nightlife of Duval St. We loved the proximity to dining and shopping. When we arrived the front desk told us we had been upgraded to a studio, which had a sofa, kitchenette, & extra large bathroom. The view was so so as many palm trees obstructed most of our... More 

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Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at The Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to The Reach Resort sometime in the very near future. cindy.acevedo@waldorfastoria.com More 

vancouver, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

Noise- Our first room overlooked a wedding party. Very noisy until late for us even thought the band stopped at eleven (different time zone for us) but we couldn't get to sleep before midnite due to ongoing noise from partiers. Was VERY satisfactorily resolved by ALI at the front desk who moved us to an exceptional room away from the... More 

Review collected in partnership with Waldorf Astoria

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Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your note. We are so glad you were able to enjoy our resort, its service, amenities and wonderful activities. We will certainly recognize the staff members that you've mentioned. We look forward to seeing you on a return visit! Cindy.Acevedo@waldorfastoria.com More 

Ada, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

This was our second stay at this hotel. Our first was in 2013. For this stay we upgraded to an Ocean View King Suite. The suite was much larger than the standard room we stayed in two years ago. I had expected more expansive a view given the price differential. Overall, the hotel provides luxury space and opportunity for a... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

I think this was not worth the money. We had a small room and the hotel is very noisy we were close to the front and I don't recommend. Stay at the Casa Marina but not here not worth your $$$$. It had nothing worth coming for. Key West was amazing but out hotel has been the biggest disappointment, I... More 

Review collected in partnership with Waldorf Astoria

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Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your candid feedback regarding your stay with us. The comfort of our guests is our first priority, and I appreciate you sharing your concerns regarding the size of your room. We do work hard to establish high standards of quality and guest service, and I am sorry to learn that we failed to achieve these results. I... More 

Jonesboro, Arkansas
Contributor
12 reviews 12 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Spent three nights here... Wish it had been 30. Great facility, with the feel of a Carribean island. Can't wait to go back again. The ONLY negative was the somewhat bad smell on part of the beach...not sure why.

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Orlando, Florida
Contributor
12 reviews 12 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed two night at The Reach and loved it. First off I am a Diamond member so I got a suite upgrade and a pretty awesome welcome package, that had key lime cookies and champagne. Was not expect it at all. The woman who checked us in, did so over the phone because my E-checkin was not working for some... More 

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Baltimore, United States
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I stayed in early April and had a fantastic time. The grounds of this resort are beautiful, and although small, the beach is one of the only natural beaches were you can actually enter and exit directly from the shore. The pier is a fantastic place to enjoy coffee and a newspaper in the mornings. Very scenic.... More 

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Hotel Review Summarization

What travelers say

  • Very nice(30)
  • Jet ski(9)
  • Strip house(7)
  • Sister property(6)
  • View rooms(4)
  • Room service(3)
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Presidential Suite (52)
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