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All 40 Key West hotels

The Reach, A Waldorf Astoria Resort

4.0 of 5 Resort   |   1435 Simonton Street, Key West, FL 33040
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Ranked #30 of 40 hotels in Key West
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
UKtraveller50 Manchester, United Kingdom
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1,815 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Manchester, United Kingdom
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed yesterday NEW

Lovely hotel, beautiful lobby, bar, restaurant, pool and fantastic pier that will remain etched in your memory. Rooms are fantastic too. The layout of the rooms is very strange with a number of corridors at angles outside. Car parking underneath and on 1st floor at 20 US a day self parking is expensive, valet parking at 30 US a day... More

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fort lauderdale, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This property is perfect to all who enjoy a quite peaceful environment with a party lurking a few blocks away. Surrounded by some of the best restaurants in Florida, they are hidden so talk to the concierge.

Review collected in partnership with Waldorf Astoria

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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Family spring break - had a great time. The private beach is awesome and the pool is perfect for kids and grown ups alike (maybe better for kids, since there's no "adult only" option... But you can always go to the Casa Monica's adult only pool if you want). Food and drinks are a bit pricey ($15/drink - includes tax... More

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Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The location of the hotel of the is excellent. The property is kept up ok. The beach is poorly maintained, there is more sea weed than sand. The parking garage has broken lounge chairs and other junk. Some stored in handicapped spaces. The day front desk staff and manager are horrible. They made a huge mess with our debit card... More

Was this review helpful? Yes 4
Dallas, Georgia
1 review
4 of 5 stars Reviewed 1 week ago

My daughter booked a mini vacation at the Reach....The hotel was clean and bright and the grounds were awesome... They upgraded our room and we had a great view of the beach and pool... I loved being waited on by the attentive hotel staff. The only downside was not enough wait staff for pool and beach service...I loved that we... More

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Chicago, United States
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

1. The cancellation should be 24 hours before arrival, not 7 days. 2. You not supposed to charge the credit card immediately after reservation is made. 3. You mast pay attention how you are billing your guests. I was billed three times for my rooms.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 5
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team and we will reach out to you so we may further discuss the challenges you encountered. Thank you for taking the time to share your experience with us... More

Buffalo, New York
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

will not stay here again. the fire alarms went off the first afternoon we arrived and then two days later at 830 am when we were asleep. we were literally driven out of hotel by the horrifying loudness and high pitched sound. i cannot imagine a young child or elederly person tolerating the sound. bar drinks really expensive! no happy... More

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 4
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. We review and utilize the feedback provided by all of our guests to improve the quality of the services we provide. Our fire alarm system meets all of the required codes for the State of Florida and is tested on a regular basis. The events that... More

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I was charged for two rooms for which I made the reservation immediately. The cancelation is prior 7 days. After the check-out I fined out that I was charged two times for both rooms and my friends for hum I reserved the other room was charged too. We were both charged for the parking having one care

Was this review helpful? Yes 5
Fort Lauderdale, Florida
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

I live in Ft Lauderdale, FL and visit the keys 4-5 times per year. During my most recent trip to Key West over the weekend, we decided to book a suite at the Waldorf because we wanted excellent service at a fabulous resort. Upon walking into the lobby at 2:30 PM, we were informed by front desk staff that our... More

Was this review helpful? Yes 4
Buenos Aires, Argentina
Contributor
12 reviews 12 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

We decided to spend a few days in Key West... Being first time there and a special occasion, we decided to play safe and treat us at Waldorf Astoria property. Parking crap, lobby and check-in, motel category. Room, good bed, crappy view, terrace ceiling falling in pieces (posted a pic), a 27" zenith TV, for god sake will it kill... More

Was this review helpful? Yes 7
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your candid feedback regarding your stay with us. The comfort of our guests is our first priority, and I appreciate your sharing your concerns regarding the condition of your room. In addition to addressing the deficiencies you encountered with our maintenance team I am actively working with our housekeeping staff to ensure that cleanliness issues cease to... More

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What travelers say

  • Very nice(42)
  • Jet ski(14)
  • Strip house(13)
  • Quiet end(7)
  • Sister property(7)
  • Room service(6)
  • View rooms(4)
  • Boutique suite(4)
  • Fresh fruit(3)
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Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#9 Luxury Hotel in Key West
#13 Top resorts Hotel in Key West
#17 Romantic Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
Its $32 million renovation complete, Reach Resort is open for business! Emerging as the standard in Key West luxury, this boutique beauty has been completely redesigned and remodeled, but is still in the same great location. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
The Reach, a Waldorf Astoria Hotel
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Reach Resort

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#7 On the Beach Hotel in Key West #9 Luxury Hotel in Key West #13 Top resorts Hotel in Key West #17 Romantic Hotel in Key West
Hotel Class
Official Description (provided by the hotel)
Its $32 million renovation complete, Reach Resort is open for business! Emerging as the standard in Key West luxury, this boutique beauty has been completely redesigned and remodeled, but is still in the same great location. ... more   less 
Number of rooms
150

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