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All 41 Key West hotels

The Reach, A Waldorf Astoria Resort

4.0 of 5 Resort   |   1435 Simonton Street, Key West, FL 33040
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Ranked #29 of 41 hotels in Key West
A recent review
5 of 5 stars reviewed yesterday
Amhester
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1,901 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (335)
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English first
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Had a wonderful time, pool and beach were great. We had a suite overlooking the pool which was wonderful and large. Great location without being right in the busy bar scene, but close enough to walk or ride bikes.

Review collected in partnership with Waldorf Astoria

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Houston
Top Contributor
91 reviews 91 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

For a Waldorf property we were expecting more. 2 of our 4 days there were no valets or doormen, so we had to park ourselves which was no problem but we were paying $20 daily for parking service. Check in was backed up a bit, but not a problem. Concierge Shaun had been very helpful in advance getting our activities... More

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We were frankly quite disappointed by the Waldorf Astoria Key West/The Reach resort. Although the staff was very friendly, professional and accommodating, the property - and its location - were unacceptable. The structure is in good repair, but is cramped (due in part to the limited amount of real estate on which it is perched), with surprisingly many open to... More

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Boynton Beach, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My daughter and I stayed one night in the Reach on January 1, 2013. Our balcony overlooked a quiet street and was a nice place to chill out. Room was spacious and well equipped. Comfortable bed, what else do you need after an exhaustive all day long drive and walking on Duval Street to and from the Sunset pier. I... More

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Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at The Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to The Reach Resort sometime in the very near future. Cindy Acevedo cindy.acevedo@waldorfastoria.com More

Naples, Florida
1 review
1 of 5 stars Reviewed 4 days ago NEW

From the pictures of this hotel I was expecting quality, however, when we arrived the pool was dirty and in need of a clean, the food at the hotel restaurant was poor and the room's television stopped working! The hotel parking was very expensive. The staff were dismissive and when we asked for the manager to call back, we never... More

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Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized... More

Shawnee, Kansas, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Grounds are in great shape but the building need some attention. The beach is the largest in the area and you are 2 block from the poor side of Duval street and as you walk towards where the cruise lines take off it gets nicer. Much to do in this city.

Review collected in partnership with Waldorf Astoria

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Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

: Thank you so much for taking the time to post a review on Trip Advisor. I am disappointed that your visit with us was not as pleasant as we all would have liked. Your feedback is appreciated as it allows me to perfect our service moving forward. . It is the feedback of guests such as yourself that assists... More

CMH
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We spent one night on a day and a half trip to Key West in late July. Overall service was good from the front desk to the bellman to the pool attendants. We were disappointed at the size of the pool in relation to the size of the property. Our room was clean but the outside areas could have used... More

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Port Charlotte, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Pricing was not correct on quoted amenities, I.E. parking. AC filter was filthy but room clean. Be sure to keep both room keys on you if you o to the pool mine stopped working and had to trek the length of the hotel back to the lobby. TV stopped working front desk really didn't care.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 2
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me at cindy.acevedo@waldorfastoria.com for personalized service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as you that assist us... More

Chino Californa, Argentina
1 review
5 of 5 stars Reviewed 5 days ago NEW

Loved the ambiance. The hotel is beautiful. We were greeted immediately and although our room was not ready (we arrived earlier than we anticipated) we enjoyed the facility. The hotel service was great. The room was immaculately clean (huge plus for me). We did wait for our luggage to arrive in our room for a couple of hours after i... More

Review collected in partnership with Waldorf Astoria

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Windsor, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here with family on a trip round florida, service was not good. Moved rooms due to fumes in the first room to a high floor, balcony was so small we could not all get out there at the same time, to say it was a disappointment is an understatement. The poo service for drinks was none existent. The breakfast... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very nice(42)
  • Strip house(13)
  • Jet ski(13)
  • Quiet end(7)
  • Sister property(7)
  • Room service(6)
  • View rooms(4)
  • Boutique suite(4)
  • Jet ski tour(3)
  • Next time(3)

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 On the Beach Hotel in Key West #9 Luxury Hotel in Key West #10 Spa Hotel in Key West #12 Top resorts Hotel in Key West
Hotel Class
Official Description (provided by the hotel)
Its $32 million renovation complete, Reach Resort is open for business! Emerging as the standard in Key West luxury, this boutique beauty has been completely redesigned and remodeled, but is still in the same great location. ... more   less 
Number of rooms
150

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