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The Reach, A Waldorf Astoria Resort

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1435 Simonton Street, Key West, FL 33040
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The Reach, A Waldorf Astoria Resort
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The Reach, A Waldorf Astoria Resort
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2,343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Okeechobee, Florida
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed yesterday NEW

Where to begin? Prior to arriving, we both had very high expectations of The Waldorf Astoria brand. The name just conveys a certain expectation. That of luxury and the epitome of service. It was to be the crown jewel of our 10 day four hotel vacation. We arrived at 3:00 with a baby in tow, we had requested early check-in.... More 

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League City, Texas
Contributor
17 reviews 17 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We stayed at The Reach in February for a wedding. The wedding was beautiful and the reception was fabulous. The only problem we had was with the check in process and the room. We arrived after 5pm and our room was not ready. We went to the beach and came back to a room with no air conditioning. We then... More 

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Defiance, Ohio
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

All the employees were polite and accommodating to our needs. We planned a family destination wedding at the Keys and the dinner reception was held at The Reach. Everything excellent and beautiful. Our guests repeatedly thanked us for a delicious dinner (steak could be cut with a butter knife) and the Grouper outstanding. The plates were cleaned up! The beach... More 

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Cleveland, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

A great hotel with a great little beach. It's an easy walk to Duval street, and our favorite restaurant Louie's Backyard is right next door. Take a cab or pedi cab to the other end of Duval for the sunset celebration. That end of Key West is super busy when cruise ships are in port, so you will enjoy the... More 

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Zürich
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The hotel itself was nice and luxury. It has a great pool area and a direct entry to the beach with a cute beach house. It is close to the Duval street and has a good restaurant. Our room has not been cleaned during our two days stay. Furthermore, the cleaning staff was really unfriendly. The parking area is with... More 

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A TripAdvisor Member
3 of 5 stars Reviewed 3 days ago NEW

Great pool and beach, good service, expensive parking area, helpful reception, nice and luxury rooms, our room was not cleaned during our two days stay, unfriendly cleaning staff, good location, close to Duval street, overseas highway is amazing

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Saint Joseph, Illinois
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Let me start by saying we travel a fair amount. My husband is world traveler for business and we basically vacation on Hilton points. The Reach is a nice resort and treats guests with outstanding service. Offers complementary upgrades to Hilton Diamond members. Very comfortable beds. I'm sorry to say, I think it's a "far reach" to allow this to... More 

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Monongahela, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Reach was an excellent vacation choice. The beach was peaceful and the service great. Dave, the beach concierge, set our chairs and umbrella up each morning. Every employee was friendly, personable and willing to help when needed. The Reach is at the quiet end of town. A short walk to restaurants, shops and night life. Overall our time at... More 

Was this review helpful? Yes 1
Houston, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed here here in April. This was our first trip to key west. Positives were the beach and location near Duval street, staff was also very friendly. On the negative side don't let the Waldorf Astoria moniker fool you. This place looks and smells like my college dorm. The doors to the rooms are all outside,... More 

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Champaign, Illinois
1 review
2 of 5 stars Reviewed 4 days ago NEW

I have stayed here several times and the first few times, in the past year and two, have been great. Beautiful beach, very nice accommodations, and helpful staff. The last time had the beach but that was it. I was checking in without my husband who made the reservation for me, in my name, under his account. Apparently that is... More 

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