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The Reach, A Waldorf Astoria Resort

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1435 Simonton Street, Key West, FL 33040
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The Reach, A Waldorf Astoria Resort
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2,672 Reviews from our TripAdvisor Community

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Austin, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is an older hotel with lots of charm. My husband and I stayed here on a business trip and had a wonderful time...our room was nice, clean and had all the amenities you would expect! The front desk was helpful and restaurant was adequate! The Reach is with in walking distance to most all attractions...0 mile marker, butterfly exhibit,... More 

Helpful?
Thank callen5713
Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was a little more to pay for but actually there were great trade offs. As mentioned in a previous review, we wanted a beach and this was, again, probably the best beach in Key West. Rarely, used the rental car and could walk or get the trolley tour one block away. Some of the nicer places to eat within... More 

Helpful?
Thank cabl810
Jupiter, Florida
Level Contributor
8 reviews
7 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

This is a perfect location for a Key West vacation. Private white sand beach, quiet, but close to the action. There are not many good beaches in Key West, this may be the best. The staff is great, especially with the kids. The pool is small and not too busy. If you want a busier scene, all you need to... More 

Helpful?
Thank AMPTraveler
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at The Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to The Reach Resort sometime in the very near future. More 

2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The pool and the beach are very small. The rooms are also very basic and felt run-down. Hair dryer did not work. The iron did not work. The staff were not very happy and seemed bored with their job. Choose another hotel in Key West, many to choose from with lovely service and fantastic rooms and better location for half... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Christina N
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized... More 

Key West, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel in a great location but we paid a large premium for the location. I doubt this facility is comparable to Waldorfs in other locations. I would consider returning but would also check other hotels.

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Mark S
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Thank you again for your feedback, and I invite you to stay with us again the next time your... More 

Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

The Reach was a terrific oasis just off of the beaten path of Duval, around the corner from the southernmost point, and down the street from the Hemingway House. The staff was friendly and efficient and the pool and (tiny) beach were great. I used the gym both here and at the sister resort which was a little larger. I... More 

Helpful?
Thank VBinletgoer
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to post a review on Trip Advisor. We are committed to consistently providing genuine care and a positively unique experience to each guest who passes through our doors. Thank you again for taking time to share your feedback. More 

Baltimore, Maryland
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 1 week ago

I have written a prior review of the Reach. I stand by my assertion that this hotel is not worthy of the Waldorf Astoria classification. This hotel is in the Hilton family, and should be a Hilton IMHO. This is our third stay here, once as a Wyndham, the last two as the Reach. The staff was unfailingly polite, and... More 

Helpful?
1 Thank BernieMaggie
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking a moment to post such an candid review about your visit with us. I'm terribly sorry that your experience at The Reach Resort was not an outstanding one. . I do hope that you return in the future and give us the opportunity to impress you with the service. More 

Detroit, Michigan
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The property is exquisite. The staff are very accommodating and we enjoyed our stay very much. We went for a wedding held on premise which was beautiful. I found this hotel expensive. Poor water pressure (can't do anything about that, it is the keys). The pool was hot, the ocean was hot. the only relief was the room ... which... More 

Helpful?
Thank Lisa H
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay The Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to The Reach Resort sometime in the very near future. More 

Washington DC, District of Columbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Came here for a week vacation with my fiance. The price was kind of steep (esp with valet parking and resort fees) and the hotel wasn't as nice as I'd expect a Waldorf Astoria Resort to be, but seems like the price is generally high for this area. The beach in the back is really nice, though small. My favorite... More 

Helpful?
Thank Kathleen W
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere.. We thank you for caring enough to share your experiences. More 

United States
1 review
3 of 5 stars Reviewed 1 week ago

We stayed here for the beach location, but it was very expensive & not worth it. The staff at the front desk were not very accommodating when you had a problem. There was lots of construction going on & lots of noise.

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Dale L
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me at cindy.acevedo@waldorfastoria.com for personalized service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as you that assist us... More 

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