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All 40 Key West hotels

The Reach, A Waldorf Astoria Resort

4.0 of 5 Resort   |   1435 Simonton Street, Key West, FL 33040
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Ranked #30 of 40 hotels in Key West
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 days ago
MatyasL Athens, Greece
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1,821 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
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Athens, Greece
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Very friendly welcome at lobby and attended like a regular. Room rather small (they misname it "open plan suite") and hot due to noisy inefficient A/C). Really nice architecture of hotel and garden, making you feel home and cozy, despite the size. Pool service superb, pool rather smallish, pool area's rest rooms smelly. Good beach access to small sandy beach.... More

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Canberra
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Only stayed here one night but out experience was fairly good. Check in wasn't great. The man who checked us in barely made conversation and generally didn't present a good vibe. We weren't helped with our bags from the car park or at the front door which was also disappointing. Our room was nice and we had a beach view... More

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Williamsport, Pennsylvania
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed for a week and had fabulous customer service. KRIS P was awesome and always pleasant. We had friendly poolside and beach service!!! They were personable and helpful. Also our room was very clean and the cleaning staff was kind! The location was great for us as we walked everywhere andvisited Duvall street every evening... the view was gorgeous... More

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Manchester, United Kingdom
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Lovely hotel, beautiful lobby, bar, restaurant, pool and fantastic pier that will remain etched in your memory. Rooms are fantastic too. The layout of the rooms is very strange with a number of corridors at angles outside. Car parking underneath and on 1st floor at 20 US a day self parking is expensive, valet parking at 30 US a day... More

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fort lauderdale, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This property is perfect to all who enjoy a quite peaceful environment with a party lurking a few blocks away. Surrounded by some of the best restaurants in Florida, they are hidden so talk to the concierge.

Review collected in partnership with Waldorf Astoria

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Dayton, Ohio
Top Contributor
153 reviews 153 reviews
23 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed at sister resort Casa Marina last year & we should've this time! Hampton Inn lobby & front desk are nicer than this place! We are hiltonhonors diamond members & used 80,000 points for one night stay or it would've cost $450. The hotel is open air so you step off elevator & heat hits you in the face and... More

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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Family spring break - had a great time. The private beach is awesome and the pool is perfect for kids and grown ups alike (maybe better for kids, since there's no "adult only" option... But you can always go to the Casa Monica's adult only pool if you want). Food and drinks are a bit pricey ($15/drink - includes tax... More

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Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The location of the hotel of the is excellent. The property is kept up ok. The beach is poorly maintained, there is more sea weed than sand. The parking garage has broken lounge chairs and other junk. Some stored in handicapped spaces. The day front desk staff and manager are horrible. They made a huge mess with our debit card... More

Was this review helpful? Yes 5
Dallas, Georgia
1 review
4 of 5 stars Reviewed 1 week ago

My daughter booked a mini vacation at the Reach....The hotel was clean and bright and the grounds were awesome... They upgraded our room and we had a great view of the beach and pool... I loved being waited on by the attentive hotel staff. The only downside was not enough wait staff for pool and beach service...I loved that we... More

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Chicago, United States
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

1. The cancellation should be 24 hours before arrival, not 7 days. 2. You not supposed to charge the credit card immediately after reservation is made. 3. You mast pay attention how you are billing your guests. I was billed three times for my rooms.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 5
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team and we will reach out to you so we may further discuss the challenges you encountered. Thank you for taking the time to share your experience with us... More

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What travelers say

  • Very nice(42)
  • Jet ski(14)
  • Strip house(13)
  • Quiet end(7)
  • Sister property(7)
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Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Key West
#9 Luxury Hotel in Key West
#13 Top resorts Hotel in Key West
#17 Romantic Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
Its $32 million renovation complete, Reach Resort is open for business! Emerging as the standard in Key West luxury, this boutique beauty has been completely redesigned and remodeled, but is still in the same great location. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
The Reach, a Waldorf Astoria Hotel
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Reach Resort

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#7 On the Beach Hotel in Key West #9 Luxury Hotel in Key West #13 Top resorts Hotel in Key West #17 Romantic Hotel in Key West
Hotel Class
Official Description (provided by the hotel)
Its $32 million renovation complete, Reach Resort is open for business! Emerging as the standard in Key West luxury, this boutique beauty has been completely redesigned and remodeled, but is still in the same great location. ... more   less 
Number of rooms
150

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