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The Reach, A Waldorf Astoria Resort

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1435 Simonton Street, Key West, FL 33040
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The Reach, A Waldorf Astoria Resort
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The Reach, A Waldorf Astoria Resort
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2,238 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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nyc
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Once again the Reach has outdone itself for us - gorgeous spacious room, wonderful staff who are always ready to help and get the job done right, excellent powder-sand beach, delicious food and drink, and so convenient to Old Town. This was our second stay, and even better than our first. We'd like to thank the entire staff - they... More 

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Boston, United States
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Recently stayed as a couple while in Key West for a wedding. The location is great and it was so nice to have a beach on the property as Key West is not known for their beaches. The hotel itself didn't meet the level of expectation for Waldorf Astoria status. The room was tidy but small, cigarette butts were left... More 

Review collected in partnership with Waldorf Astoria

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Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to thank you for taking the time to share your observations regarding your recent stay at The Reach, A Waldorf Astoria Resort. Please accept my sincere apologies for the problems you experienced and any inconvenience they caused. May I assure you we are using your feedback constructively with our management team to rectify the short comings you... More 

Toronto
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This "premium" property just doesn't deliver to any expectation based on rates (with tax and parking) exceeding $600 per night. The lobby is 100% "Motel 6", and the staff are at best indifferent. Elevators (broken several times during our stay) would be right at home in a warehouse with no A/C or fan. Public washrooms are filthy with broken fixtures.... More 

Was this review helpful? Yes 3
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More 

Longview, Texas
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Beautiful hotel, nice little beach area, delicious food, perfect location...just pricy. The old saying holds true, "you get what you pay for". I would stay in town next time at a bed and breakfast or some boutique hotel. Do not go to Key West for the beach. Duval St. and people watching is the "treat" of Key West. Wonderful restaurants.

Was this review helpful? Yes 1
Portsmouth, Virginia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Given that we escaped a cold and snowy week in the northeast, almost anything would in Key West would have been good. However, the Reach is hard to beat. Our spacious room with patio looked through a few Palm trees over a beautiful pool deck adjacent to the ocean beach. While the room and the view were great, we came... More 

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Rockville, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Great location and public areas and facilities. But room and various services do not reflect the quality one would expect from a Waldorf Astoria. Room had no dresser with drawers (or even cubicles) for clothes, no towel racks, no dressing mirror, very poor internet. Broken elevator (1 of 2), etc.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 3
Orlando, Florida
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a family trip to Key West for spring break. Knew it was going to be expensive but figured for the price we would be treated to some of the best of the best. Overall the Hotel was great, providing their own amenities plus use of the Casa Marine just a few blocks away. ( Much nicer and larger than... More 

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

What you're paying for at the Reach is location. It's on the beach, near the southernmost point in Key West, and right near Duval St. But for $500 a night, it was just okay. Our room was very small and pretty shabby, no view. Very small & tired bathroom. Parking was $20/day, and in retrospect we didn't need the car.... More 

Was this review helpful? Yes 2
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me at cindy.acevedo@waldorfastoria.com for personalized service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. Thank you again for taking time to share your feedback More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The thing to know about The Reach is that it's basically a motel on a small piece of beach. If we'd paid $300/night it would have been a good value. But for $500 a night, we expected more. And although we were on a family vacation, I run a business and my husband just started a new job, so we... More 

Was this review helpful? Yes 2
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More 

Hotel Review Summarization

What travelers say

  • Very nice(33)
  • Jet ski(12)
  • Strip house(8)
  • Sister property(6)
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  • Room service(3)
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