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All 41 Key West hotels

The Reach, A Waldorf Astoria Resort

4.0 of 5 Resort   |   1435 Simonton Street, Key West, FL 33040
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Ranked #29 of 41 hotels in Key West
A recent review
5 of 5 stars reviewed yesterday
janiceg70 Ocean View, New Jersey
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1,943 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Ocean View, New Jersey
Contributor
13 reviews 13 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I have stayed at many places in Key West, yet one of our favorites is the Reach. Upscale, accommodating and relaxing. Our rooms were very nice and the beach and pool areas were not only clean and beautiful but were also tranquilizing. An overall laid back and quiet property, the Reach is only a short walk to... More

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Boca Raton
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Took my wife here for her 50th birthday over the 4th of July weekend. Communicated with concierge Jay before our arrival and he did everything possible to accommodate our requests. They had a nice birthday basket and balloons and champagne for my wife upon our arrival. They accommodated us with everything they could and I can't say more about the... More

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Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to review your recent stay at The Reach Resort. It was our privilege to be a part of such a special occasion and I am thrilled that our staff was able to leave you with the yearning to return. I know that Jay will be delighted to know he was able to... More

Little Rock, Arkansas, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location of the Reach was perfect for us! Close enough to walk to Duval Street but far enough to not be disturbed by the nightlife of Duval. We stayed six nighst and felt that the price was fair for what we received. We loved the attention that we received from the beach/pool staff! Josh and Kris did a great... More

Was this review helpful? Yes 1
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at The Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to the The Reach Resort sometime in the very near future. Please contact me directly at jennifer.tomasello@waldorfastoria.com so I may ensure your next stay is... More

Boston
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

No towels available at pool/beach ..they ran out? Needed directions ..staff was more interested in their pizza delivery ... View from the room was a rusty boiler Nothing exclusive about this property. The "beach" was a laughable strip of land on which half we were unable to use do to a wedding that would occur later & pictures would be... More

Was this review helpful? Yes 4
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued improvements of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at jennifer.tomasello@waldorfastoria.com for personalized... More

Frederiksberg, Denmark
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Nice hotel but compared to the price it is a bit disappointing. I would probably choose another hotel when I go back to Key West. The Hotel is pretty standard in every department even though the price level in general is high so we expected a bit more than we actually got.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 3
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me directly at jennifer.tomasello@waldorfastoria.com. Your feedback in regards to your expectations of Waldorf Astoria Resorts has been shared with our management team. It is the feedback of guests such as you that assist us in the... More

Tampa, Florida
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is in the perfect location. Walking distance to Duval Street and many tourist points of interest such as the Southernmost Point and Hemingway House. Our stay, however, was less than satisfactory for the price of the hotel and the attitude of the concierge. Upon checking in, we were greeted with disdain. Usually checking in is a really quick... More

Was this review helpful? Yes 5
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered during check in. We do work hard to establish... More

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

This has it all, location, luxury, yet laid-back and relaxing without feeling "out of place". Rooms are spacious, outside area is gorgeous. You can use two resorts (Casa Marina) which is one block away. Convenient to Duval as well as the action on the bayside. Rent bikes to get around, don't bother with a car rental.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to post a review of The Reach Resort. We are delighted to learn that you enjoyed your stay with us. I agree that our bicycles rentals are a great and efficient way of getting around our beautiful island! We hope to see you again should you visit Key West in the future.... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We checked in for an overnight stay. Reservations said it was the most beautiful natural beach. Failed to disclose that July is kelp month and the beach is buried in four feet deep seaweed with a nauseating stench. Couldn't use the pool because limited amount of chairs. Had to park the car 1/2 mile away and still pay separate parking... More

Was this review helpful? Yes 2
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. We review and utilize the feedback provided by all of our guests to improve the quality of the services we provide. We love our calm Key West waters, and to be part of the third largest coral reef system in the world, which offers so much... More

Littleton, New Hampshire
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I recently stayed here for our honeymoon in June 2014. We were upgraded at check-in to a beautiful ocean-view suite, and champagne and chocolates were awaiting our arrival. The staff was great, especially the front desk agents; super friendly and genuinely nice. The Strip House restaurant was delish. Jill, our server, was outstanding. The Reach was truly... More

Was this review helpful? Yes
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your review of The Reach Resort. It was our honor to be a part of such an important event in your new lives together, and I am glad that it was such a memorable stay. We will ensure that Jill is recognized for her outstanding service as well as the Front Desk staff. I hope that you... More

Downingtown, Pennsylvania
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

It was expensive but worth it. My daughter had a great time on the beach and free popsicles and occasional water being sprayed on her to try and cool off. Our room had an awesome beach view. Parking was also not a problem.

Was this review helpful? Yes 1
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to review your stay at The Reach Resort. I am thrilled to hear that you enjoyed your time with us! Our pool staff does their best to make sure you are cooled off and entertained. We hope to see you again soon should you visit Key West in the future. Please do... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(42)
  • Strip house(13)
  • Jet ski(13)
  • Quiet end(7)
  • Sister property(7)
  • Room service(6)
  • View rooms(4)
  • Boutique suite(4)
  • Jet ski tour(3)
  • Next time(3)

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 On the Beach Hotel in Key West #9 Luxury Hotel in Key West #10 Spa Hotel in Key West #12 Top resorts Hotel in Key West
Hotel Class
Official Description (provided by the hotel)
Its $32 million renovation complete, Reach Resort is open for business! Emerging as the standard in Key West luxury, this boutique beauty has been completely redesigned and remodeled, but is still in the same great location. ... more   less 
Number of rooms
150

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