We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Reach, A Waldorf Astoria Resort

Hotel deals
Hotel website
1435 Simonton Street, Key West, FL 33040
Special Offer
August Sale: SAVE 15%
3 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Professional photos
The Reach, A Waldorf Astoria Resort
View Map
Add Photo Write a Review

2,484 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    976
    737
    378
    252
    141
See reviews for
494
1,280
33
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (442)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2484)
  • Mar-May only
    (700)
  • Jun-Aug only
    (745)
  • Sep-Nov only
    (478)
  • Dec-Feb only
    (561)
All months
San Francisco, California, United States
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This place is really just an overpriced Ramada Inn that can charge a lot more due to it's location on the limited beachfront in Key West. Many of the staff were friendly and helpful, but some were unfriendly, unhelpful, or flat out rude (see below for more details). Our "Ocean View Room" had no view of the ocean. The hotel... More 

Was this review helpful? Yes 1
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More 

Boston, Massachusetts
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We checked in here after spending a few days on the road (Boston to Key West). The staff was great and tried to accommodate, however the elevators need replacing there is no air-conditioning or fan in the elevators & takes forever for the doors to open(per my husband…I took the stairs every time and beat him up 4 flights!! )... More 

Was this review helpful? Yes 2
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am truly sorry to here that we did not meet all of your expectations. I would like to thank you for all of your insights both positive and negative as these items help us to improve and train our team to give the best level of... More 

Uniondale, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were there for my husband's 50th Birthday for 5 days. The entire stay was perfect. The Pool was beautiful and the staff was attentive. The room was comfortable and clean. I would revisit this location.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. We look forward to seeing you again soon. If there is anything that I can assist you with now or in the future... More 

Amsterdam, The Netherlands
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

The location of the hotel is wonderful, but unfortunately they haven't done anything anymore since they build it, most probably years back in the past century. It's really outdated and therefor too expensive for what is offered. If then you think to have booked an oceanFRONTview room, it appears to be an oceanview, however partial that view may be. Breakfast... More 

Was this review helpful? Yes
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More 

Hollywood, Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very surprised this property is part of the Waldorf Family. The room cleaning was not ideal and the property did not have good service in general. It must be a Keys thing as we visited the Casa Marina- the sister property which seem a bit better, but still not Waldorf quality.

Was this review helpful? Yes 2
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More 

ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have been visiting Key West regularly for the last 10 years or so and used to stay at a different hotel, but last year we tried "The Reach", a Waldorf Astoria Resort, for the first time. We loved it so much, we returned this year and I am doing what I should have done last year, telling everyone about... More 

Was this review helpful? Yes 1
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. Thank you as well for your kind mentions of our staff and facilities. If there is anything that I can assist you with... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I recently enjoyed three wonderful nights at The Reach. We were most impressed by the cleanliness of our guestroom, the beautiful view and most importantly, the friendly, professional staff. Diana at the front desk and Shaun at the concierge desk were super starts. Thanks to The Reach for making our long weekend getaway a great time!

Was this review helpful? Yes
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. Thank you as well for your kind mentions of our staff and facilities. If there is anything that I can assist you with... More 

New York City, New York
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from a 4 night stay and once again it could not have been better. The entire staff was dedicated to making sure our group had a fantastic time. From the front desk, to the greeters at the door, the bellmen, bartenders, wait staff and pool and beach attendants, there was nothing left to desire. Special thanks to... More 

Was this review helpful? Yes 2
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. Thank you as well for your kind mentions of our staff and facilities. If there is anything that I can assist you with... More 

Plainville, Connecticut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I went to celebrate our anniversary, thinking we would be spending a lot of time on the beach. Wrong! The beach was disgusting, between the seaweed and the smell of seaweed, we did not even enter the water. We were forced to lay by the pool, but the smell of seaweed from the ocean permeated the entire... More 

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 3
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. In regards to the seaweed... More 

Tunnelton, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great vacation with my family. The hotel was very nice and the staff was very friendly. The only negative thing was it was seaweed season. The beach was covered with seaweed but still a wonderful time. Love Key West.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. I hope that you will come back when the seaweed has gone and enjoy the beach as we do try our best to... More 

Hotel Review Summarization

What travelers say

  • Very nice(30)
  • Jet ski(8)
  • Strip house(7)
  • Sister property(6)
  • View rooms(4)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,148 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (794)
Viewed
Pool/beach area (178)
Viewed
Room/suite (126)
Viewed
View from room (80)
Viewed
Hotel & grounds (178)
Viewed
Bathroom (24)
Viewed
Dining (17)
Viewed
Family/play areas (2)
Viewed
Business center/function rooms (1)
Viewed
3:57
Videos (4)
Viewed
Other (184)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (274)
Viewed
Amenities (15)
Viewed
Beach (26)
Viewed
Ocean-View Boutique Suite (49)
Viewed
Pool (11)
Viewed
Presidential Suite (52)
Viewed
The Hotel (39)
Viewed
Traditional Room (43)
Viewed
Tropical Courtyard Room (39)

Management photos: Courtesy of the property manager

Viewed
All management photos (80)
Viewed
Pool/beach area (14)
Viewed
View from room (2)
Viewed
Dining (1)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (13)
Viewed
Hotel & grounds (9)
Viewed
Other (38)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Key West hotels
0.2 mi away
Casa Marina, A Waldorf Astoria Resort
0.1 mi away
Southernmost on the Beach
3.1 mi away
Key West Marriott Beachside Hotel
Show Prices
Show Prices
Show Prices
1.2 mi away
Hyatt Key West Resort and Spa
1.2 mi away
Ocean Key Resort & Spa, A Noble House Resort
1.2 mi away
Pier House Resort and Spa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay