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The Reach, A Waldorf Astoria Resort

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1435 Simonton Street, Key West, FL 33040
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The Reach, A Waldorf Astoria Resort
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The Reach, A Waldorf Astoria Resort
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2,444 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Farnborough, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

During a two week honeymoon touring the USA, The Reach was one of five hotels we chose to stay on our honeymoon. The hotel is luxurious and very nice but it needs to be for the price. Out of the five hotels we stayed in during our honeymoon The Reach was the only hotel that did not acknowledge our honeymoon.... More 

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Senecaville, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Would like for management to know that although ALL staff members are amazing we had one on one service from a young man by the name of Dave Donald. This young man went above and beyond and has made our time out on the beach very relaxing and very enjoyable. Excellent manors, people skills and treated my husband and I... More 

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Jacksonville, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had a wonderful experience here with my husband!! Got the Incredible king studio ocean\pool view upgrade. Also got to check in early! Staff was extremely accommodating and pleasant! Great location, clean and well maintained. Beds, pillows, comforter, towels, and guest robes were of high quality! Also, ideally located, within walking distance to restaurants, shops and trolley stops. Covered parking garage... More 

Was this review helpful? Yes 1
Miami Lakes, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Overall nice place to stay, very high end on price not fully what we expected on the chain. Family of 3. Trip to key west is always good, regardless where you choose to stay. The hotel is really good, specially been so close to main places. you can share Casa Marina also. Room a little disappointed, AC very bad, food... More 

Review collected in partnership with Waldorf Astoria

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I travel quite a lot on business. The Reach far exceeded my expectations. The staff bent over backward to ensure we had a pleasant stay. The pool staff, the doormen were exceptionally friendly. I have stayed at the nearby Waldorf, Casa Marina and vastly prefer the accommodations and service at the Reach.

Was this review helpful? Yes 1
Evansdale, Iowa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was absolutely wonderful. The staff was top notch! Everyone was so polite & eager to help with whatever you needed. The beach is by far the best we've seen down there. You can rent jet skis right there; we took a tour around the island. Super fun! Our room was an older one with a little wear &... More 

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Chelmsford, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Reach based on a recommendation from the Travel Agent we booked with who had stayed previously and were very impressed, good sized room, great coffee maker ( although no tea option :( ) Staff very friendly and helpful particularly front desk. The beach is fabulous with great service with the sun beds, sun shades and towels, although... More 

Was this review helpful? Yes 3
Birmingham, Alabama
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The guys did an amazing job! Always willing to help us out with getting our chairs ready for the day, checking to make sure if we need anything or just making suggestions on things to do or dining out!! Enjoyed meeting them and making new friends!

Was this review helpful? Yes 2
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. Thank you as well for your kind mentions of our staff Hector & Mark, I will be sure that they are recognized for... More 

St. Thomas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Reach is in a fabulous location with views of the water, an accessible and usable beach with sand and within walking distance of all the activities that Key West has too offer. We felt safe walking through town early in the morning, during the day, or late at night. Upon arrival, after an 8 hour drive, we were greeted... More 

Was this review helpful? Yes 1
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent review of The Reach: A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. Thank you as well for your kind mentions of our staff and facilities. If there is anything that I can assist you with... More 

Baden, Switzerland
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Visited The Reach for four days. The room describtion at the webpage sounds far better than the rooms are in real. But got an upgrade after complaining. Second room was better regarding the view but still no 5-Star level. The rooms are clean but have no style and "ambiance". Feels like a better motel. Internet is very slow and has... More 

Was this review helpful? Yes
BowenButler, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More 

Hotel Review Summarization

What travelers say

  • Very nice(30)
  • Jet ski(8)
  • Strip house(7)
  • Sister property(6)
  • View rooms(4)
  • Room service(3)
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1,136 photos of this hotel

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Pool/beach area (177)
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Hotel & grounds (178)
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Bathroom (24)
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Room/suite (126)
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Dining (17)
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Business center/function rooms (1)
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Amenities (15)
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Beach (26)
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Ocean-View Boutique Suite (49)
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Pool (11)
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Presidential Suite (52)
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The Hotel (39)
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Traditional Room (43)
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Tropical Courtyard Room (39)

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Pool/beach area (12)
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View from room (2)
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Dining (1)
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Business center/function rooms (3)
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Room/suite (13)
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Hotel & grounds (9)
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Other (36)
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