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The Reach, A Waldorf Astoria Resort

4.0 of 5 1435 Simonton Street, Key West, FL 33040
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The Reach, A Waldorf Astoria Resort
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The Reach, A Waldorf Astoria Resort
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2,155 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santiago, Chile
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed today NEW

I am usually a happy Hilton customer/follower, but I found myself disappointed here. First and foremost, when I book a "beach view" room, I expect that I get this view from any point in my room or balcony. In my case, I had to walk to the far right side of my balcony to get the "beach view". Looking over... More 

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Jefferson City, Montana, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed at the Reach in December 2014 as a winter get away and we could not have been happier. We had an Ocean/beach view room and it was spectacular. The room was very nice, large and modern. We would love to return to this hotel again. the Reach is on the quieter side of Key West but close enough... More 

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Washington, DC
Top Contributor
121 reviews 121 reviews
45 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The new Hilton management has been labeling some of it's upscale properties as "Waldorf Astoria" to signify equivalent to one the best hotels in NYC. Well, I've stayed at the NY WA many times and this Key West resort is very nice, but not an elite hotel. First the good: the rooms are spacious and some with great ocean views.... More 

Was this review helpful? Yes 3
Thessaloniki, Greece
Top Contributor
50 reviews 50 reviews
13 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

One of the best locations on the Key, nice beach and pier,and very friendly staff. The rooms were good but not great, they looked tired and worn,the bed was good, but the bathroom needs an update. I'm not sure if I would stay here again.

Was this review helpful? Yes 1
Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The rooms are big, clean and beautiful. The hotel is very well located and it also has a pool and access to the beach. It's very quiet, perfect to just lay down and chill, especially after I went for the last day of Fantasy Fest. By the way, I loved that they gave necklaces (check picture) to help drunk people... More 

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We kind of stumbled onto this hotel, and after reading reviews we booked it for 4 nights. We asked for garden view, on a high floor. It was amazing! It faced the beach and you could kind of see the water but the palm trees were in the way so it was a great 'garden' view. The rooftop terrace (floor... More 

Was this review helpful? Yes 1
Middlesbrough, United Kingdom
Contributor
19 reviews 19 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

thoroughly enjoyed staying at this hotel, cant wait to go back. Rooms spotless, nice big balcony, very friendly staff in hotel and the pool area, just a short walk round the corner and your on duval street. Breakfast quite expensive in hotel but we found banana cafe round corner which was lovely and cheaper. We go all over the world,... More 

Was this review helpful? Yes 1
New York, NY
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I've been relying on TripAdvisor reviews for choosing hotels for years, but this is the first review I've contributed. I don't want anyone to make the same mistake we made. As other reviewers have mentioned, promoting and pricing this hotel as a Waldorf Astoria property is very deceiving. This was about our 8th trip to Key West. We love the... More 

Was this review helpful? Yes 4
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your candid feedback regarding your stay with us. The comfort of our guests is our first priority, and I appreciate you sharing your concerns regarding the condition of your room. We are actively working with our housekeeping staff to ensure that cleanliness issues and lack of service are addressed immediately. Your feedback has also been shared with... More 

Hadlyme, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

I rented a suite at what is a lovely location in Key West. I thought pool area was terrific except for smoking by other guests. Also I was never told my room was handicap accessible which made me feel slightly off for the entire stay as the shower head was placed in awkward spot. Since there was some sort of... More 

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were at The Reach for a business meeting. We do this every year so this review is with serveral visits of experience. The hotel is nice , the front desk staff has always been friendly and attentive and very helpful. We had a king suite and it was clean and comfortable. There are no suitcase racks so we moved... More 

Was this review helpful? Yes 1
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your review of The Reach Resort. It was our pleasure to welcome you and your group back to the hotel and we are more than thrilled that you have enjoyed your stays with us. Please feel free to contact us next year should you have any special requests, including early housekeeping service during your next stay. We... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(42)
  • Strip house(13)
  • Jet ski(13)
  • Sister property(7)
  • Quiet end(7)
  • Room service(6)
  • View rooms(4)
  • Boutique suite(4)
  • Next time(3)
  • Jet ski tour(3)

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#9 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Luxury Hotel in Key West
#14 Top resorts Hotel in Key West

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