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The Reach, A Waldorf Astoria Resort

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1435 Simonton Street, Key West, FL 33040
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The Reach, A Waldorf Astoria Resort
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The Reach, A Waldorf Astoria Resort
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2,310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is very close to Duval street..the quiet end which suited us. We had a lovely sea view room. We had told the hotel it was our honeymoon and they left some free champagne and chocolates in the room for our arrival which was a nice touch. The room service was great, always cleaned the room very nicely. It... More 

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Minneapolis, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

Booked a 2 day visit, wanted to leave after the first night. Felt like an $80/night room that was uncharged just because it's in Key West. Noisy, dank open areas with mold, moisture and dirt. Pool had a lot of dirt a debris, and was very cold, this coming from a person who lives in Minnesota. Courtyard view was 60%... More 

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
Uk
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Arrived for a 2 night stay in March 2015. The hotel is beautifully situated with a beachside location near the Southernmost point of the USA. Good parking facilities. Room was ideal with a balcony overlooking the pool and beach. Meals were served on terrace overlooking the beach. The only gripes were that there appeared to be no outdoor bar, the... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Great poolside service from Peter, pleasant family oriented place. Nice amenities, pleasant helpful staff. They even clean you sunglasses for you! Daily drink tasting, water sports, beach chairs, comfy hammocks, clean white beach. Nice view with pier.

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New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My husband and I go to Key West every year for our anniversary. This was our first time staying at WA. It will be our first pick from now on. Price, service and location. The sweetest, most courteous staff. Clean, modern rooms. Beautiful property. A+

Review collected in partnership with Waldorf Astoria

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Wisconsin, United States
Top Contributor
62 reviews 62 reviews
38 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I stayed here 1 night. I had called at 10:30am to see if my room would be ready early. The front desk person said that the people in the room had checked out but the room wasn't clean yet. I asked if it would be ready by 12:30 and the person on the phone said that they would put a... More 

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Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the first hotel I've been to that feels as accommodating as being on a cruise. The staff is top notch starting with the parking attendant through Peter on the beach. Each and every person had treated us like we are the only guests in the resort.

Was this review helpful? Yes 1
Somerset, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Third time in Key West, first was Reach, second somewhere else. We realized Reach was the best. Very comfortable. It is in a good spot. Not too close to the downtown craziness but far enough off where it is quiet. We rented bikes the time we were there which was easy to get around anywhere. There was also a wedding... More 

Was this review helpful? Yes 1
Barry, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The hotel was in a changeover state,this was not made obvious at the time of booking. I Find it difficult to score fairy ,however I would never stay here again.the phone link to room device was not working,orders had to be routed via the coursiage who asked the restaurant to phone me,for two days restaurant facilities were limited ,rooms were... More 

Was this review helpful? Yes 1
New York City, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great property with the only natural beach on Key West. Property is clean and well maintained and well served by the staff. The beach and pool are small-ish but large by Key West standards. They are well attended (Kenneth, Hector and Dave are standouts) from morning until night. There are amenities available but no one is pushy... More 

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Hotel Review Summarization

What travelers say

  • Very nice(30)
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  • Strip house(7)
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