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Casa Marina, A Waldorf Astoria Resort

4.0 of 5 1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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Casa Marina, A Waldorf Astoria Resort
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4,575 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Casa Marina, A Waldorf Astoria Resort
See the most recent reviews
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

How can a Waldorf Astoria hotel have no heat and no indoor restaurant??? Will never stay here again. Way too much to pay for so little. Even if it is February in the Keys the hotel should have heat. So they offered additional blankets in the room but ran out! We were not the only people who found it to... More 

Was this review helpful? Yes 3
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear willog8, Thank you for your feedback in regard to the heat not working in your room. I have worked with our maintenance team to ensure that the issue has been resolved, but I regret that you experienced any discomfort during your stay. We are currently updating our facilities to prevent any future issues in this area. Thank you again... More 

Nashville, Tennessee
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a large property so there are crowds, guests camp out early for lounge chairs only to disappear all day while leaving newspapers / books on lounges so no one else can use them! This kind of property attracts an entitled clientele that if you are not them, is off putting. Staff is nice, food and drink are fine,... More 

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New York City, New York
Contributor
15 reviews 15 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked Casa Marina for a week to celebrate a special birthday. In fairness, I didn't book an ocean view room. However, when we got off the elevator, what we saw was upsetting. It looked like a 50's motel: drab paint, no decorations, flowers etc. The room was even worse. It smelled musty and was DEFINITELY not a 4 star... More 

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Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Candace T, We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We would have loved to solve your issues while you were still in house. Our room attendants clean rooms between 9 and 4:30 as we provide full time hours for our wonderful staff. We are always... More 

Virginia Beach, United States
1 review
3 of 5 stars Reviewed 1 week ago

Other than the Tiki Bar’s poor staff training, the other staff was far superior and extremely helpful and friendly. Great location, great, food, great room, but it only takes one poor area to put the pox on the place. Suggest you go ahead and try the Tiki Bar and see if they bring water to your table in a matter... More 

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
Buffalo, New York
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I just got back from our stay at Casa Marina and we couldn't be happier with the resort. We actually ended up there my mistake . Priceline messed up our reservation ,we were supposed to stay somewhere else and by the time we noticed it ,it was too late so we reluctantly stayed at Casa Marina .... More 

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Wayne, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had a wonderful stay at the Casa Marina. It was beautiful, relaxing and fun. We enjoyed the amenities and had a blast on the jet skis as well as on the sunset cruise. We could have stayed another week.

Review collected in partnership with Waldorf Astoria

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Oradell, New Jersey, United States
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We just came back from Casa Marina.. What a beautiful place we were in paradise. A bit away from the Duval street crowd and walkable .. To start they treat you like royalty. The pool staff..Josh was amazing . Beach chairs set up w/ towels. first they come around w/ drink of the day .. then chilled cucumbers for your... More 

Was this review helpful? Yes 1
Plattekill, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I was hesitate on staying in the hotel due to some of the negative comments I had previously read before I booked our stay. It was the only hotel available that was under $500 per night for Valentines weekend. I am so glad that I booked here. It was just what we needed after hating Fort Lauderdale and Miami. It... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The Casa Marina was so beautiful. I was treated like royalty from the moment I walked in to the moment I walked out. The rooms were amazing and jaw-dropping. The maid service made sure everything was cleaned and in top shape each day. The pool side service was convenient, quick, and delicious. Everything about my experience at the Casa Marina... More 

Was this review helpful? Yes 1
Providence, Rhode Island
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spent four days here Valentine's Day weekend. Lovely room with a great view of the beach. Took advantage of a relaxed Breakfast each morning with a seat on the outdoor patio. Enjoyed the beach, bar service and late nite fire pit. I did notice there were quite a few families with children but the Hotel had an adult only pool... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(67)
  • Jet ski(14)
  • Room service(13)
  • First nights(10)
  • Jet ski tour(8)
  • Would highly recommend(8)
  • Bedroom suite(7)
  • Top notch(7)
  • Frozen towels(6)
  • Hilton Honors(6)

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, EasyToBook, Hilton Hotels, getaroom.com, Priceline, Odigeo and Tingo so you can book your Casa Marina, A Waldorf Astoria Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#6 On the Beach Hotel in Key West
#8 Spa Hotel in Key West
#10 Luxury Hotel in Key West

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