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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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Casa Marina, A Waldorf Astoria Resort
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4,840 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Casa Marina, A Waldorf Astoria Resort
See the most recent reviews
Key West, Florida
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We booked a dolphin watching/snorkeling trip with the hotel's concierge and it was marvelous. We saw lots and lots of dolphins and they were jumping and tail slapping. Had nice fruit and cheese platters after snorkeling with drinks The captain Noah and first mate Justin were great. Very knowledge and accommodating. My daughter had not snorkeled so she needed assistance... More 

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Debra G, Thank you for taking the time to review your recent stay at the Casa Marina. I'm very glad to hear how much fun you had with some of the trips we offer through our concierge. Both the concierge and the watersports team do a fantastic job, and you clearly reaped the reward of their good work. We'll... More 

Bloomington, Illinois, United States
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 6 days ago NEW

We were there in early May, 2015 and checked in on a Friday night to a VERY...VERY small room. We were offered the choice to upgrade for an ADDITIONAL $65.00 plus per night so we did. We had a balcony that overlooked the pool but a bathroom so small, you had to shut the door to turn around. Two people... More 

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Lisa K, Thank you for taking the time to write a review of your recent stay at the Casa Marina. Honest and well-thought-out comments like yours always offer a great opportunity for our resort to learn where we've excelled and where we could have done better. Nonetheless, I'm very sorry to hear about the variety of issues you had... More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 6 days ago NEW

We spent 5 days for a conference. Enjoyed the location very much, and pool service was excellent. Strongly recommend experiencing the sunset cruise from the pier located on the grounds. Had one issue with water temperature in bathroom and maintenance responded within 5 minutes, and fixed the concern. Great service. Pool area is beautiful and relaxing. Walk to downtown activity... More 

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear John H, Thank you for taking the time to review your recent stay at the Casa Marina. Based on your comments, you really seem to have had a great time while you were with us. I'm pleased that you had such a memorable time on the sunset cruise, as well. The activities team does a great job with the... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed 2 nights in hotel or were upgraded with bedroom with sea view. Service 's notion is noteworthy and this establishment benefits excellent renomée at Key West. Sadness than it do not have an atypical beach of pidgin. Address to be share

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Sylvain230770, Thank you for taking the time to review your recent stay at the Casa Marina. We really appreciate guest feedback because your opnion is the best way for us to know how we are doing. I'm glad to hear that you enjoyed your time with us, and I'm escpecially happy that you've noted receiving great service while you... More 

Warwick, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great location far enough from downtown for a quiet stay but walking distance to the nightlife on the main drag. Poolside service was great with Daniel and Constantine making sure we were all set up each morning for a day poolside or in the sand. Mark and the sunset cruise crew made for a great evening on the water. All... More 

Was this review helpful? Yes 1
Birmingham, Alabama
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I spent a week at the Casa Marina Resort in Key West, FL. It exceeded our expectations for location, service and accommodations. The grounds of the resort are absolutely breathtaking! We spent many hours outside enjoying the beauty of the Atlantic Ocean from the poolside bar. The staff at the resort was polite and accommodating. We had... More 

Was this review helpful? Yes 1
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear HappyCouple1110, Thank you for taking the time to review your recent stay at the Casa Marina. I'm very happy to hear how much you enjoyed your time with us. From your review, you really appear to have taken advantage of what makes our property special. Excellent service in a beautiful and relaxing atmosphere is what being a Waldorf Astoria... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I frequent many hotels monthly for work and have the opportunity to see various hotels and staff. The staff at the Casa Marina was outstanding especially the beach staff, Adrienne and Lindsey. They made sure we were always comfortable and enjoying our stay over the week that we were there. If you are looking for a relaxing oasis with friends... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear chowell21, Thank you for taking the time to review your current stay at the Casa Marina. I'm glad to hear you were so affected by the servcie of our team. We are always aiming for fantastic service, and we will be sure to recognize Adrienne and Lindsey for exceeding expectations. We are all glad to hear you'll return, and... More 

Newtown, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

If you want to feel like royalty and also have a low key and fun vacation, I highly recommend this hotel. We stayed in a king bed room overlooking the beach with a balcony. The room was clean and simply appointed and the bed was amazingly comfortable. Room service breakfast was delicious and prompt. The pools were really nice as... More 

Was this review helpful? Yes 1
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Laure B, Thank you for taking the time to review your recent stay at the Casa Marina. We aim to exceed expectations at every turn, and your feedback regarding all the different aspects of our property are great reminders of that. We look forward to seeing you again for your next vacation! Best, More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

We have enjoyed our stay so much!! The beach is fabulous, the outside bar and pools are so pleasant. Would come back here in a second!!! Galen, our beach guy, hooked us up with great locations and set up our chairs. He recommended wave running and offered up great advice! Search him out and he will take care of you!!!

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear matt d, Thank you for taking the time to review your recent stay at the Casa Marina. Every bit of guest feedback we get is helpful, and we are always happy to hear about our team members making an impact on the guests of the resort. We will be sure to recognize Galen's good work with you. Please consider... More 

Edinburgh, United Kingdom
Top Contributor
102 reviews 102 reviews
33 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 1 week ago

well positioned with most rooms having an oceanside view but it is a $20 return ride in a taxi to the centre of key west. Theoretically walkable the heat and humidity made it too far for we senior citizens.it is on the trolley bus route there is what looks like a man made beach at the front but access to... More 

Was this review helpful? Yes 1
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear jock16, Thank you for taking the time to review your recent stay at the Casa Marina. You clearly put a good deal of thought into your review, and your effort and opinion is appreciated. Overall, I'm happy to hear you enjoyed so much about what we offer at our resort. From your comments, you seem to have explored much... More 

Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(10)
  • Would highly recommend(6)
  • Frozen towels(6)
  • Next morning(4)
  • Bedroom suite(4)
  • Top notch(4)
  • First nights(4)
  • Sister property(3)
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Casa Grand Ocean Vista Room (31)
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