I stayed at 3 differerent hotels during our visit to Florida Keys. This hotel had the worst customer service. We had booked a ocean view room but the front desk attendant Bridget assigned us a garden view room. When we asked her for a ocean view room she was very rude and obnoxious and offered no other room. They charge... more

While this hotel is very beautiful with breath taking views from the ocean view rooms, the customer service is totally horrible. They are completely unaccomodating and would rather have you stay in the basement then let you stay in a nice room with a nice view that you PAID for. We booked our stay 6-8weeks in advance and checked in... more

I almost never write reviews but in the case of the Casa Marina, Key West I feel obliged. I have stayed at this property several times over the last few years with my wife and recently with 2 of my boys. I have always found the resort and the overall experience to be exceptional. The hotel has been beautifully renovated... more

Having never been to Key West, we were at the mercy of the various comments about resorts in the trip advisor. We decided on the Casa Marina. From the moment we checked in, and was greeted by Jenny at the front desk, we knew we made a great choice. Everyone at the resort did everything to make our stay wonderful,... more

We tried this place after staying at the Ritz in Miami. When we got there they said our reservation was canceled though I had provided a credit-card guarantee. The manager actually accused us of canceling - great; just blame the customer for your incompetence. To make up for their ineptitude they have us a single room which overlooked a street... more

When we booked this hotel we thought for sure we would get the same quality and service as the Waldorf in NYC but we were wrong. The toilet in our room did not work and we had to call three times to get someone to fix it, and it never worked again. They said there were not other rooms available... more

My fiancée and I recently stayed at Casa Marina over the July 4th weekend. The hotel is extremely beautiful and the food was incredible. Our room was a one bedroom suite over looking the pool which was incredibly spacious. We had dinner on the pier at sunset which was amazing. Both the beach and the pools were very enjoyable. However,... more

Nice place. We stayed at the Casa Marina for 4 days (after staying at the DoubleTree for 3 because of availability) and are so happy we did. This is a 4 diamond resort and lives up to it. Plenty of shade and sun on the beach and by the pool. The beach guys are great at getting you set up... more

We are travelling round the US as this is our honey moon and we have so far had some amazing experiences and great hotels. this one was so bad that we felt forced to write a review. The location is great, quiet with a private beach (though you cannot swim in the sea) the rooms are clean and modern. The... more