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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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5,521 Reviews from our TripAdvisor Community

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Ottawa, Ohio
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed today NEW via mobile

For Key West we are told the Casa was par for the area. For the price I was not impressed. Rooms dated and small. Bathrooms dingy. Not the luxury we pictured. The beach was soso. Restaurant and bar ok, but pricey. The bell staff was not very organized. Lost my laptop bag, took them well over an hour to find... More 

Helpful?
Thank pester73
Chicago, United States
1 of 5 stars Reviewed 2 days ago NEW

This was a horrible hotel experience let alone a Waldorf experience. The hotel rooms were tiny, old and most items were broken (espresso machine, shower knob, shower glass/curtain). The door had a crack in it so you could see into our room easily from the hallway. The staff was less than friendly and the overall experience was awful. The only... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Carrie M
charlotte, NC
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The grounds and property were beautiful. Our room was nice but not nice enough for what it cost. We were upgraded to an ocean-view room. The thought was nice but you almost had to stand on your head to look out the window to see it. Felt more like we were in a dungeon. Something was wrong with the lock... More 

Helpful?
Thank redlantern
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear redlantern, Thank you for leaving a review of your recent stay at the Casa Marina. We appreciate that you took the time to leave us some feedback, and I’m glad you found much to enjoy on our property. Nonetheless, I am very sorry that you had such an issue with the lock to your door. Our engineering team always... More 

Hollister, Missouri
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Loved the private beach, pools and outside dining. Room was very comfortable with fridge and big-screen TV. Conveniently located to downtown Key West attractions (sightseeing trolley stops at the hotel entrance), and within easy walking distance of several excellent restaurants. Great place for a special anniversary celebration!

Helpful?
Thank 3MD_4MA
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear 3MD_4MA, Thank you for leaving such a great review of your recent stay at the Casa Marina. We really appreciate your feedback, and I'm very glad you had such a fulfilling visit to our resort for your anniversary. I hope we'll see you back here for another trip to paradise! Regards, Cole More 

Baltimore, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Please check the room thoroughly before you unpack, as you may have to move. There were holes in the bath tub at the water level and the toilet did not work right. We almost had to move twice although they did offer to have the staff move us.

Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Charlotta T
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Charlotta T, Thank you for leaving a review of your recent stay at the Casa Marina. We appreciate your feedback about our property, but I'm disappointed that you didn't receive the quality of service and room that we expect of ourselves. We are always aiming for excellent service in a luxurious environment, and I am very sorry we did... More 

St. Catharines, Canada
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had the piña coladas at the outdoor bar and omg where they good. Made with blackstrap rum which gave them the most exquisite taste. The upside down pineapple cake was to die for! The staff was very prompt and pleasant .

Helpful?
Thank vegas1212
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear vegas1212, Thank you for leaving a great review of your recent stay at the Casa Marina. I'm very happy to read you had such an awesome visit to our property with such memorable experiences at Sun Sun. I think the chocolate peanut butter cake is even better than the pineapple upside down, and I hope we'll see you back... More 

Boca Raton, Florida
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

The best location, friendly staff...the rooms were neat & clean..hallways & balconies were neat & clean...breakfast was on par with what you get at a hotel..staff was helpful..view was good .save for a few trees..would recommend..would stay again!

Helpful?
Thank JulyKruger
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear JulyKruger, Thank you for leaving a review of your recent stay at the Casa Marina. I'm very happy to read you enjoyed so much of what you saw at our resort, and I'm glad you left some feedback. I hope we'll see you back for your next visit to Key West! Regards, Cole More 

Hickory, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

The Casa Marina is a historic property that is everything a lovely resort hotel should be. The gracious lobby harkens back to the elegance of the 1920's, but the comfort is definitely 21st Century! The rooms are simple but lovely, with a gorgeous view only steps away. The bar by the beach is fabulous, and there is nothing like watching... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Robert H
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Robert H, Thank you for leaving such a great review of your recent stay at the Casa Marina. I'm thrilled that you can paint or resort in such an elegant light, and we really appreciate the comments. I hope we'll see you again soon for another visit to paradise! Regards, Cole More 

Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel with our family this weekend. Although the hotel's grounds are very nice, especially the pool area the hotel does not live up to the Waldorf name. 1. The rooms- these are just okay. They're pretty small, with tile floors, a stand up shower which was pretty small and poorly laid out. 2. The staff- they... More 

Helpful?
3 Thank anapp2014
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear anapp2014, Thank you for leaving a review of your recent stay at the Casa Marina. We appreciate your feedback, but I'm very disappointed that your time with us did not live up to the standard we expect of ourselves. We are always aiming for exceptional service at every opportunity, and I regret and sincerely apologize that you did not... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Food and drinks over priced. Bartenders rude and watered down drinks. $16 a drink you would expect good service. The outside bar, the lady had sunglasses on, I was beginning to really think she was blind. She walked past me 3 times and never asked me if I needed anything. I asked the people seated at the bar... What's the... More 

Helpful?
2 Thank coffeevip
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear coffeevip, Thank you for leaving a review of your recent stay at the Casa Marina. We appreciate your feedback, but I'm extremely disappointed that you had such an unsatisfying visit to our property. We are always aiming for excellent service in a luxurious, relaxing environment, and your comments about our food and beverage and resort in general are very... More 

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