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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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Casa Marina, A Waldorf Astoria Resort
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4,743 reviews from our community

Traveler rating
    2,433
    1,189
    621
    301
    199
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1,190
2,210
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, United States
1 review
3 of 5 stars Reviewed yesterday NEW

If your expecting to relax in a chair enjoying the sun, pool and fun drink, expect to have get up often and order your food and beverage at the bar. Great setting but not so great pool service. But don't take it out on the pool attendants, they did a pretty nice job and are friendly.

Review collected in partnership with Waldorf Astoria

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Positano, Italy
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

From the 80's until this past October, Casa Marina never fails to deliver a wonderful Key West experience. If you are looking for nostalgia combined with all the amenities of a 1st class hotel this should be your destination. Enjoy a lovely breakfast al fresco overlooking the pool and pier reaching out to the ocean. The cabana boy will set... More 

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Muenster, Germany
Top Contributor
68 reviews 68 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed yesterday NEW

The stay has been a complete disappointment. We were traveling with our baby and I called in the morning before I arrived to make sure we have a baby bed on arrival. The bed was not in place. The room was dirty, we found some hairs on the bed and plenty in the bathroom. I wanted to complain, but the... More 

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Hudson, Ohio
Top Contributor
119 reviews 119 reviews
8 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I have spent the last three days here and have really enjoyed the beauty, the service and the hammocks on the beach. We purchased our room as a flight and hotel package and had a room facing the front on the third floor. It was clean, quiet and modern. The comforter was past its prime and we... More 

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Buford
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was our 4th time staying at Casa Marina and it never disappoints. Staff is always friendly and helpful. Pool/beach side bar is relaxed and the staff take good care of you. Beach side service makes for a truly relaxing afternoon; who wants to walk 50 feet to get a drink or something to eat when it comes to you?... More 

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Omaha, Nebraska
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Been a Hilton member for many years and decided to use some points to take my family to the Waldorf for vacation. When we checked out we forgot a memory foam pillow. As we realized it at 2am in the morning I opted to wait until first thing that morning to call it in. Spoke to security and was told... More 

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woodland hills, ca
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here 30 days ago w/my husband & had the most fabulous stay. Liz, Marta & Constantine absolutely understand the value of exceptional customer service. Arrived 2 days ago for 2nd stay, thanks Liz, most fabulous room w/stellar views. Relaxing & enjoying the cabana by ocean in peace.. Would not hesitate to stay @ Casa Marina again & again...

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Key West
Contributor
20 reviews 20 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Went to got to the back bar/restaurant and we're asked to leave the property because we weren't staying there...I was planning an event on the property...and we were turned away! It seems the rules have changed and they are not local friendly...although the customers I took for drinks and dinner were planning an event...they of course decided not to have... More 

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Oakville, ON
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I just spent the last three days in Key West and have only rave reviews on our entire experience! What a relaxed and fun place to be!! Casa Marina was spectacular! We had a king bed ocean front balcony suite and loved it!!!! Worth the extra cost hands down! Our view was so lovely....The grounds of the... More 

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Suwanee, Georgia
1 review
4 of 5 stars Reviewed 3 days ago NEW

My family and I (4 of us) stayed there from Sunday April 5th through Thursday April 9th. While I agree with other reviewers that the facility is a little dated, the staff more than made up for it. The rooms were clean and in great shape. The concierge's .... Shaun in particular fantastic. Front desk team as well. What made... More 

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Hotel Review Summarization

What travelers say

  • Very nice(55)
  • Room service(12)
  • Bedroom suite(6)
  • Would highly recommend(6)
  • Frozen towels(6)
  • Top notch(5)
  • First nights(5)
  • Sister property(4)
  • Next morning(4)
  • Best hotel(3)
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Beach (42)
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Casa Grand Ocean Vista Room (31)
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