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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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1 room 1 guest
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Casa Marina, A Waldorf Astoria Resort
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5,178 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Beautiful hotel. Perfect beach (which is hard to find in a KW hotel), amazing people, great pool, restaurant food was delicious. Everyone had a smile on their face and was always willing to help. Our stay was perfect. Would book again and recommend highly to anyone!

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Alcester, United Kingdom
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Ended a road trip here and after 16 night travelling 3,500 miles across 12 States I thought we'd push the boat out and stay in a 'nice' Hilton resort for our final 2 nights. This is a nice looking resort and if you are paying top dollar it may well be 5*. We were staying on HH points and were... More 

Was this review helpful? Yes 1
Rainey W, Front Office Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Paul B, We appreciate your review in regards to your recent stay at Casa Marina Resort. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as yourself that assists us in the training of associates. Sincerely, More 

Bishopville, Maryland
Level Contributor
54 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My family and I stayed 5 nights here (2 rooms) while we were in Key West for a friend's destination wedding at the Southernmost Hotel. I think I would have rather stayed at the Southernmost than the Casa Marina. When I think of Waldorf Astoria, I expect the best and this hotel just didn't fit the bill. The entire hotel... More 

Was this review helpful? Yes 1
Rainey W, Front Office Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Judy57Mom, We appreciate your review in regards to your recent stay at Casa Marina Resort. We apologize for the inconveniences you experienced while staying at our property, and can assure you that we have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. The summer months in the Florida Keys are certainly... More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

My girls and I LOVED the Casa Marina. I have been there before but they have not and it was great. The only thing I have to say is that the seaweed that was washed up on the beach had a TERRIBLE sewer smell that we were not warned about. When we checked in we were upgraded to a balcony... More 

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Rainey W, Front Office Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

We appreciate your candid feedback and are glad you appreciate our beautiful location. Thank you for mentioning our team members who went above and beyond to accommodate you during your stay. We do apologize for the seaweed smell, the summer months are difficult with the city regulations on how we can manage the vegetation. However, we take pride in the... More 

Port Saint Lucie, Florida, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I greatly enjoyed my stay, we moved from the newer rooms into the original building which I much preferred with no problems. The staff is very helpful and accomodating and professional. I greatly enjoyed the pool area and pool attendants were amazing giving us cucumbers for our eyes while relaxing in the pool and euculuptus frozen clothes to cool off... More 

Was this review helpful? Yes
Rainey W, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Nicole R, Thank you for your wonderful review. We are so glad you were able to enjoy our poolside and our friendly staff. It is our pleasure to help you relax and feel pampered. We look forward to seeing you return very soon. Sincerely, More 

Nacka, Sweden
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

The rooms are nice (if the room would have been alittle bit better it would have been a 5*) but what we loved was the absolute tropical feeling at the pool area and beeing litterary on the beach with amazing ocean view. Delish breakfast.

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New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This place is Beaufiful and Expensive , however the customer service is horrible here. from checking in to the stay there, from room service to house keeping to an issue with the bill checking out . The absolute worse customer service I have ever received. I should not receive such poor service when I paid so much to stay there.... More 

Was this review helpful? Yes 2
Rainey W, Front Office Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Serene T, We appreciate your review in regards to your recent stay at Casa Marina Resort. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as yourself that assists us in the training of associates. Best Regards, More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel has a perfect location on the beach and with some distance the more noisy parts of Key West. Our rooms overlooked the sea and were both spacious and beautiful. The beach was beautiful and the outdoor area very good.

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Dag S, Thank you for leaving a nice review of your recent stay at the Casa Marina. I'm very glad to read that you were so impressed with our property and that you had such an enjoyable time vacation. I hope you will consider staying with us again the next time you are in Key West! Regards, Cole More 

New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Everything about this hotel was great. The rooms, pool service, towels, etc. But at about $325 per night I expect a clean or pristine pool experience. I was constantly tangling my fingers with long hairs floating around the pool. The water was not clear. The tiles need to be replaced or clean the scum line off the tiles atleast. That... More 

Was this review helpful? Yes 2
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear RobCll, Thank you for leaving a review of your recent stay at the Casa Marina. I'm happy to read that you had such an enjoyable experience while you were with us. We are always aiming for excellent service in a luxurious environment, and I'm glad you found that here. Your comments regarding our pool will definitely be used to... More 

Las Vegas, Nevada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

For our first trip to Key West in January 2014 we researched all hotel options. Casa Marina was the only one that met the level of quality we would consider.The staff service was excellent. Immediately from check-in we were upgraded to an Ocean Front room. Our ocean view room with balcony was right on the beach, so close you could... More 

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear m j, Thank you for leaving such a great review of your recent stay at the Casa Marina. I'm happy to read that you enjoyed so many different aspects of our resort. Even though you haven't been back to our resort in a few months, we still have a fantastic pool team, and the new restaurant, Spencer's by the... More 

Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(10)
  • Would highly recommend(6)
  • Frozen towels(6)
  • Next morning(4)
  • Bedroom suite(4)
  • Top notch(4)
  • First nights(4)
  • Sister property(3)
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Casa Grand Ocean Vista Room (31)
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Traditional One-Bedroom Suite (44)

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