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Casa Marina, A Waldorf Astoria Resort

4.0 of 5 1500 Reynolds St, Key West, FL 33040
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#24 of 41 Hotels in Key West
4,138 Reviews 4 of 5 stars
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Casa Marina, A Waldorf Astoria Resort
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Casa Marina, A Waldorf Astoria Resort
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4,138 reviews from our community

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    2,138
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manalapan, New Jersey
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

In September we stayed again at our favorite property in Key West. This makes it 8 visits over the last 10 years. It is always consistent in the service provided and rooms offered. They also know how to ingratiate return guests with Champagne, and cheese plates. It you want to be pampered at the pool or beach allow the guest... More

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Virginia Beach, Virginia, United States
1 review
2 of 5 stars Reviewed yesterday NEW

This should not be called a Waldorf Astoria!!!!! The rooms are tiny, the bathrooms are ridiculous!!! There is no room in the bathroom. You can't walk out of the shower without bumping the toilet or the door. The hammocks by the beach are filthy. The whole place is a disappointment. The curtains and shower curtains are all ripped and smell... More

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Lowestoft, United Kingdom
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at Casa Marina for a week as the second part of our holiday having spent the first week in Siesta Keys. We paid to up grade our room to a beach front facing suite and although initially we were pleased we actually thought that $50 a day was probably a bit much as we were hardly in the... More

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London, United Kingdom
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very nice hotel, with friendly attentive staff, room was clean and well maintained and serviced, one of our bedside lights had a problem, this was fixed within 10 mins of reporting it. All the staff were great, have rated slightly down as had a poor breakfast, the only meal we ate there apart from snacks around the pool. There was... More

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Punta Gorda, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at the Casa Marina several times. If you want a five star experience with the best staff you could imagine, stay here. The privacy and amenaties are second to none. Very nice special touches.

Review collected in partnership with Waldorf Astoria

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rotterdam, netherlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

You have to realise this is not a newbuild, so expect high ceilings and a sometimes strange floorplan. As soon as you let this sink in, immerse yourself into old school luxury and grandeur. Close to Duval, yet far enough to be able to relax. Key West has plenty charming boutique hotels to stay, but if you are in for... More

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Dubai, United Arab Emirates
Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was a great venue for a a group of friends getting together to celebrate a 50th Birthday. Food options were great at the poolside venue and breakfast was a great buffet. The International Staff from all over the world really were great and maintained the service levels all weekend. Restaurant cooked some lobster and fish we had caught and... More

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Kissimmee
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Went here in 2012 and paid $450/night for a room that was worse than a room I paid $125/night. Staff is good and I love the fact they have staff from different countries! The room was a 1 bedroom beach view and it was disgusting. Ants, cable didn't work, trash outside the balcony. I mean I was in astonishment as... More

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Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More

Port Saint Lucie, Florida
Top Contributor
58 reviews 58 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is the best in key west. We loved our stay. The fire pits around the pool and bar at night plus the beach area make your key west stay awesome. It is close to everything! We walked to the southernmost point and all around downtown. You can also rent scooters outside the hotel for ease of sight seeing

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Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear that we made your vacation enjoyable. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. We appreciate your loyalty and we hope to see you again with us. Best regards, More

New Smyrna Beach, United States
1 review
5 of 5 stars Reviewed 1 week ago

Even though they were under renovations, they were done in such a way the beauty and quality of the resort were not compromised. Great that there are two pools, one for family, one for adults. The breakfast buffet is amazing!

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear that we made your vacation enjoyable. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. We appreciate your loyalty and we hope to see you again with us. Best regards, More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(70)
  • Jet ski(16)
  • Room service(13)
  • First nights(10)
  • Would highly recommend(9)
  • Top notch(8)
  • Jet ski tour(8)
  • Bedroom suite(7)
  • Hilton Honors(7)
  • Next morning(7)

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West

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