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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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Casa Marina, A Waldorf Astoria Resort
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5,051 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Merritt Island, Fl USA
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

I had a trip to Key West in June. We stayed two nights at the Doubletree Key West and two nights at Casa Marina. We thought the atmoshphere, service and accomodations were comparable at both locations. The cool factor of staying at Casa Marina is definitely there. We saw two weddings at Casa that looked very well run with everyone... More 

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Sunnyvale, California, United States
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed yesterday NEW

Terrible rooms. Sand all over tile floors. Bed mattress sagged. Furniture old and worn. Air conditioning sounds like a jet engine taking off. Can't use the beach to access the water due to algae and kelp. By the way, if you book an ocean view room or suite, your windows will need to stay closed due to smell of the... More 

Review collected in partnership with Waldorf Astoria

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Little Rock, Arkansas
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

This was my 3rd time in Key West and 1st at The Casa Marina. My husband and I visited for our 3 year wedding anniversary and could not have asked for a better location/resort. The concierge was extremely helpful and assisted us with anything we needed daily and even started before our arrival! The hotel itself is beautiful and has... More 

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Benton, Louisiana
5 of 5 stars Reviewed 2 days ago NEW

Great customer service from the time we drove up! On site bar and grill had excellent food and the best piña colada we've ever had. Candlelit tables on the deck in the evening make for a nice place the watch the sunset as you dine. Very clean inside and out. Barefoot Billy's, the onsite vendor was also very organized and... More 

Was this review helpful? Yes 1
Lindenhurst, New York
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 days ago NEW

Booked at the Casa Marina as a Waldorf Resort, with my only Waldorf reference being the NYC location. Don't misunderstand, this is a nice resort and we had a great stay, but found out that it is a recent purchase from Hilton transitioning into a Waldorf. You could actually feel it in progress. All the staff people who helped us,... More 

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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great resort, in a quiet location about 15 minutes walk from the lively duval street. At checkin was allocated room 925, not impressed. Very tired and signs of damage and wear and tear in furnishings. Discussed my disappointment with the concierge and without asking was upgraded at no cost to a 1 bed suite. This was much better and more... More 

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Chesterfield, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for the last three nights of our honeymoon in a sea view room which also overlooked the pool. Despite being fairly small and perhaps not the standard you would expect for Waldorf, the room was comfortable and well air conditioned. We found the staff to be helpful especially on the concierge, although reception was often very busy... More 

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Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Tangerine81_12, Thank you for your review. We are so glad you enjoyed our excellent restaurant and service from Nataliya while taking in our beautiful views. We will certainly let Nataliya know how much you appreciated her. We appreciate all of your feedback and will be sure share them with our entire management team. Sincerely, Steven Tresh More 

Palm Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We absolutely love the historic old world charm The Casa Marina has to offer!! We live in Palm Beach and find this resort the perfect getaway!! So much so, this was our third year in a row!! We have always found the staff to be friendly and informative. Rainey at the front desk was very welcoming and provided us with... More 

Was this review helpful? Yes 1
North Carolina, USA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

For a Waldorf resort, you would expect at least four stars. Two stars is me being generous. We reserved the family suite, one of the largest suites within the complex. We were told that we would have an ocean view, but upon checking in, found that our patio opened directly onto the pool area. In the main garden. They knocked... More 

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Melbourne, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

To start with we had a ocean/pool view suite just as a reference. The rooms at this property are way below the standards you would think of for a Waldorf, as is the customer service. Went to the front dest on several issues, multiple times, and not even a phone call back. We had a substandard room, not clean at... More 

Was this review helpful? Yes 2
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Kim V, We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for unparalleled service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We believe that very best service experiences... More 

Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(10)
  • Would highly recommend(6)
  • Frozen towels(6)
  • Next morning(4)
  • Bedroom suite(4)
  • Top notch(4)
  • First nights(4)
  • Sister property(3)
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