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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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Casa Marina, A Waldorf Astoria Resort
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4,854 reviews from our community

Traveler rating
    2,500
    1,211
    636
    307
    200
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
37 reviews 37 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a 4 day business trip with a large group. Our room was nice and had a great view of the pool and beach. We had several Meals catered by the resort through the company trip and the food was great. We also ate twice on location on our own. Food is pricy but that's most resort food.... More 

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear GApeach87, Thank you for taking the time to review your recent stay at the Casa Marina. Your feedback goes a long way for our management to understand where we are excelling and where we can improve. You really seem to have enjoyed your time with us, and I'm glad that you found the food and pool staff so spectacular.... More 

2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I had a wonderful excursion doing the dolphin and snorkel tour with Ashley and Jordan. We only saw one dolphin, but the guides persisted and wanted to make sure we saw the dolphin multiple times while respecting it"s space. You could tell they had a great love for the ocean and its inhabitants. The coral reef snoring... More 

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Ramona-payton, Thank you for taking the time to review your recent stay at the Casa Marina. We always enjoy reading positive guest feedback, and hearing about specific team members that make a big impact with their service is very encouraging. I'm glad to hear you understand the level of respect of the reef that comes with living and working... More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel was so perfect to experience Key west, FL for the first time! So clean, no gritty floors, spotless windows! How does that happen in Florida? The Pool Manager, Daniel, was exceptional in his service. He was friendly and helpful and helped us find the best Cuban sandwich in Key West. All the staff was so helpful in recommending... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Marisa B, Thank you for taking the time to review your recent stay at the Casa Marina. Based on your comments, you clearly had a great time while you were with us, which is fantastic to hear. I'm very happy that you found the staff so helpful and genuine, and we will surely recognize Daniel for his attentive service.... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

Great poolside service and received a $5 coupon to write a review. Mahi-mahi tacos and ceviche were great. Beers were cold and view was great! Plenty of toys and games for the kids and adults. Randall provided superb service and even gave me a free beer and fruit tray cause it took a few moments longer than expected. Not really... More 

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Gene D, Thank you for taking the time to write a review of your recent stay at the Casa Marina. As a Waldorf Astoria, we pride ourselves on fantastic service at all times, and we really appreciate you commenting on the service at our restaurant. We will be sure to recognize Randall for making such a difference during your... More 

2 reviews
5 of 5 stars Reviewed 2 days ago NEW

First impression was a beautifully restored 1920s grand lobby. To get to the guestrooms you walk through the doors to the back of the lobby and you're greeted with two large pools and the turquoise waters of the Atlantic Ocean. It's breathtaking. We stayed in the Flagler suite, which was very spacious, clean, and offered views of the pools and... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear hanban87, Thank you for taking the time to review your recent stay at the Casa Marina. We really appreciate your feedback because it gives us a great understanding of where we are excelling as a property. I'm glad to find out you were so blown away by the view and location of the hotel. I can assure you I... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Traveling to Key West from Saranac Lake, NY, I feel I made the best decision to stay at the Casa Marina for my first time in Key West. The place is just beautiful!!! The CM employees treat you like royalty! The staff on the beach were amazing, especially Eric and Mark!!! Where else can you get delivered cucumbers for your... More 

Was this review helpful? Yes 1
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear mcginnis26, Thank you for taking the time to review your recent stay at the Casa Marina. We always appreciate guest feedback, and we love to hear about specific team members that are doing a great job. Clearly, you enjoyed your time wholeheartedly while you were with us, and we will be sure to pass on your comments about Eric... More 

Ft Lauderdale
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were very pleased with all aspects of this resort. The location was great, directly on the beach. The pools were a nice size and the water sports available met our needs. Dining outdoors at the restaurant or bar was very nice and the food was ok.

Was this review helpful? Yes 1
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear bertram4me, Thank you very much for your great review. We are so glad you enjoyed your stay. We hope you can stay with us again very soon. Sincerely, Steven Tresh More 

Dunwoody, Georgia, USA
Top Contributor
91 reviews 91 reviews
52 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you are flying into Key West the taxi ride to the hotel is quick and $18 for 2 people ($9 per person.) Check in was also quick and there are people there to help with luggage. The rooms are very comfortable. WiFi coverage and speed in the hotel is good but outside it is spotty. You may be able... More 

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear W4ATL, Thank you for taking the time to review your recent stay at the Casa Marina. We really appreciate you commenting on so many different areas of our property. You make some great recommendations for what to do while staying with us, and I wholeheartedly agree that the Key Lime Colada we serve at our bar is fantastic. I'm... More 

Nashville, Tennessee
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The staff at the Casa is so friendly and always attentive to our needs. The beach and pool are beautiful, facilities always very clean, and the staff members feel like friends. We had the BEST time on our dolphin cruise thanks to an exceptional crew. Highly recommend the hotel and the excursion!

Was this review helpful? Yes
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Kerry L, Sounds like you had a blast! We are glad you had a good time with our friendly staff. We hope to see back soon. Warm Regards, Steven Tresh More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I founded the perfect place for our anniversary. Patrick at the front desk was great. The services were great and all staff were eager to assist you with anything . The hotel was worth every dime. Only issue I had was with the lady at the shop near the jet ski. Maybe I wasn't of her ethnic,... More 

Was this review helpful? Yes 1
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear ricpharm, Thank you for taking the time to review your recent stay at the Casa Marina. I'm very happy to hear you had such a great time while you were with us for your Anniversary. Our resort can definitely be the perfect spot for couples to get away and relax and I'm glad you saw it that way. We... More 

Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(10)
  • Would highly recommend(6)
  • Frozen towels(6)
  • Next morning(4)
  • Bedroom suite(4)
  • Top notch(4)
  • First nights(4)
  • Sister property(3)
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Casa Grand Ocean Vista Room (31)
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