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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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4,973 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Iowa, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Fantastic property. Old world Florida charm! Staff was outstanding, We enjoyed our week at the Casa Marina, the property was kept clean and everyone from the front desk, house keeping and the beach attendants did and excellent job. We had several meals on the beach and the food and service was excellent. The exercise facilities were also very good. We... More 

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Cory H, Thank you for leaving such a nice review of your stay at the Casa Marina. I'm very glad to hear you enjoyed your stay with us so much, and we really appreciate you acknowledging a few of our departments for the great work they did for you. We will look forward to seeing you again for your... More 

Dallas, Texas
1 of 5 stars Reviewed 2 days ago NEW

We just got here and I want to leave ! Our Ocean view is a joke .. No Ocean can be seen ! The rooms are so small the bathroom is miserably small. There is no Beach :( You can't get in the water there is big rocks and ugly Moss . We should of stuck with our favorites Seaside... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear ladylovetotravel, Thank you for leaving a review of your time at the Casa Marina. I'm very disappointed to hear you've been so underwhelmed by your vacation at our resort. The location of our ocean view rooms vary along the length of our guestroom hallways, but we always do our best to accommodate our guests with rooms they desire. The... More 

Columbus, OH
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great location right on the water-no water access from the beach but a pier is close. Facility could use some updates and the food is overpriced. Constantine made the entire beach experience. He was ready to help find the perfect spot for our beach set-up for the day and really made the whole experience. This resort is an easy place... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Angie B, Thank you for leaving a review of your recent stay at the Casa Marina. I'm happy to hear you found it easy to relax on property with the help of Constantine. Our resort grounds provide a great atmosphere for unwinding on a vacation, and we put a lot of effort into making sure all of our guests... More 

Columbia, SC, United States
3 of 5 stars Reviewed 2 days ago NEW

The pool was warm, there wasn't a beach. The service was completely atrocious waiting 10 minutes for a drink and 20 minutes to order lunch. Don't believe the Waldorf name, the rooms are antiquated. Yes, the grounds are great, the beach isn't really a beach. If you are expecting a resort stay, don't stay here...this is simply a hotel charging... More 

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 2
Virginia
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

PROS: Incredible location right on the ocean. Great views of the sunrise. The staff is super friendly. “Paul” the VIP experience manager ensured that everything was perfect for us. The rooms are spacious. This is the perfect hotel to relax and have fun. The rooms are higher priced – however, this is a Waldorf property after all. CONS: It is... More 

Was this review helpful? Yes 1
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear AtulBravo, Thank you for leaving a review of your recent stay at the Casa Marina. We really appreciate your feedback, and I'm very glad to hear you enjoyed your time with us so much. We put a lot of effort into making sure our team is always trying to offer excellent service, and I'm happy you noticed. Paul is... More 

Newton, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I just checked in here late yesterday afternoon and have been underwhelmed ever since. I booked this stay back on March through AmEx Platinum as a Fine Hotel and Resort, a property that should be up to American Express and Waldorf standards. My husband and I travel both domestically and internationally frequently for both business and pleasure and this is... More 

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Monroe, Michigan, United States
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I recently traveled to this location for a girlfriend's weekend. We were not in the historic part of the hotel, but rather an apartment-like complex. This complex the rooms were clean and nice, but the building itself needs some maintenance. The fan didn't work in the bathroom and the toilet was uneven. Staff was friendly and accommodating when we requested... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Rachael L, Thank you for leaving a review of your recent stay at the Casa Marina. We appreciate your feedback, and I'm glad to hear that, overall, you enjoyed your time at our resort. We put a great amount of effort into training our team in excellent service, and an equal amount of work goes into our grounds. I'm... More 

Miami, Florida
Level Contributor
5 reviews
5 of 5 stars Reviewed 5 days ago NEW

Beautiful place! Stay for one night but enjoyed every moment of it. Probably the only nicest hotel in Key West. With 2 beautiful swimming pools, one is designated for adults only and the other is for for family with kids. If you preferred quite then the adult pool is for you. Room is very nice and big with a lot... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Tony H, Thank you for leaving such a nice review of your recent stay at the Casa Marina. I'm happy to hear you had such a good time while you were with us, and we really appreciate the recommendation for some of the different watersports we have on property. Next time, try the sunset sail as well! We look... More 

Pickerington
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment the front doors were opened for us until we waved goodbye, our stay at the Casa Marina was exceptional. The front desk staff, especially Marta, Cheyne and Cole, could not have been friendlier, more gracious or more accommodating, and they continued to be extraordinarily helpful throughout our say. Our room was lovely, large and pristine with a... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Janie S, Thank you for taking the time to leave a review for your recent stay at the Casa Marina. Your comments regarding the service of our front desk team are great to hear, and we will be sure to recognize their excellent work. I'm very glad you thoght so highly of our resort grounds, as well, which are... More 

Dubai, United Arab Emirates
Level Contributor
100 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Enjoyed a super three day stay at this hotel. The staff are extremely friendly and forthcoming. The main building is charming and elegant, the outer buildings rooms are also spacious enough with a great view of the beach. Choice of restaurants is limited, but the hotel is a short taxi ride from Duval Street.

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Abu-Ashley, Thank you for leaving a review of your recent stay at the Casa Marina. I'm happy to hear you had such an enjoyable time with us. Our resort, and Key West in general, has a great deal to offer, and you'll need more than three days to see it all, so I hope you'll return in the future... More 

Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(10)
  • Would highly recommend(6)
  • Frozen towels(6)
  • Next morning(4)
  • Bedroom suite(4)
  • Top notch(4)
  • First nights(4)
  • Sister property(3)
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