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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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4,868 Reviews from our TripAdvisor Community

Traveler rating
    2,508
    1,214
    638
    307
    201
See reviews for
1,224
2,275
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227
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,068)
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Oklahoma city
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We chose to go here for our anniversary because it is a resort and we wanted to chill and be pampered...and pampered we were. The hotel staff was amazing...the food was exceptional and we will be back.

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

My (too) short stay at the Casa Marina was a wonderful experience! The pools were incredible with excellent service from Constantine and Daniel! Where else are you served complementary italian ice and water melon, able to enjoy complementary fruit infused water, and have your sunglass cleaned all while enjoying the breathtaking scenery of Key West? My stay was definitely refreshing... More 

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Beautiful resort and lovely pools but our room was NOT. Our room was dingy and smelled horribly of mold or mildew. The bathroom was very small and greatly needed updating. Overall I didn't believe it was worth the money. Way over priced.

Was this review helpful? Yes 2
Flatwoods, Kentucky
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 2 days ago NEW

Rooms were very nice. It is true the beach is limited, but not enough to totally enjoy relaxing day or night. Plenty of shade if needed. The bar area and restaurant were surprisingly great. I have low expectations of hotel food, but this was great. They price all their breakfasts to force you to use the all you can eat... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear kevin101866, Thank you for taking the time to review your recent stay at the Casa Marina. I'm definitely glad to hear we exceeded your expecatations at our restaurant and that you had such a good time relaxing by our beach and pool. We have some beautiful grounds at our resort, and you really seem to have captured that aspect... More 

Saranac Lake, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Amazing stay at this beautiful property. WOW, comfy beds and linens. The staff from the minute we walked in was more than attentive, friendly and always ready to go the extra mile. Rick and Tony at the front end were very helpful with taxi's and loading luggage. Mark and Eric at the beach were awesome! We had about 87-90 degree... More 

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear susankief, Thank you for taking the time to review your recent stay at the Casa Marina. We are always striving to provide excellent service to our guests at every opportunity, and I'm so glad to hear you mention so many team members that made such a big impact on you during your stay. We will without a doubt recognize... More 

Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just got back from spending four nights in one of the Oceanview Terrace rooms and we had such a great time! The hotel is absolutely stunning and the pool and beach areas were so relaxing. My only complaint is that you pretty much have to take a cab to go anywhere on the north side of the island (the... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Natalie E, Thank you for taking the time to review your recent stay at the Casa Marina. We appreciate any feedback about any part of our resort, and you definitely made a good decision in booking one of our Grand Ocean Vista rooms. We hope to see you back here to celebrate another special occasion with us, and thank... More 

1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

Our experience in key west was amazing and the Casa Marina was beautiful and relaxing....except the pool server named Trevor. Terrible,terrible service.First we had to listen to this very immature young man gossip with the guest seated next to us (also immature young men) about the "Sexy women" he hooks up with @ the hotel. As a paying guest at... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had family in town and we went to Casa Marina for the weekend. We booked two rooms. Even though the rooms were not adjoining, every thing about the hotel and staff was excellent. The pool and beach area of the hotel is spectacular.

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear 204fergusg, Thank you for taking the time to review your recent stay at the Casa Marina. All guest feedback is appreciated because through your comments, we really get to learn where we are excelling or falling short. I'm definitely glad to hear you had such a good time with us and thought so highly of our overall resort. Hopefully... More 

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great service and staff and an excellent room! Pool/beach attendant named Blue was wonderful and made a great recommendation for dinner! At the front desk, Tony made check in a breeze, was very friendly and noted on our reservation that this was an anniversary trip...we later received a wonderful bottle of champagne as a gift from the resort. Clif out... More 

Was this review helpful? Yes
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Chris T, Thank you for taking the time to review your recent stay at the Casa Marina. We greatly appreciate that you commented on specific team members that made a big impact on you while you were with us. We are always striving to create memorable experiences and deliver great service, and clearly Tony, Clif, and Blue did just... More 

Hertford, United Kingdom
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a high standard place to stay at Key West. Good beach and pool amenities, friendly staff. We stayed in one of their delux rooms with a terrace overlooking the pools. The room sizes are not exceptional but the bed and linen were comfortable. The only down side is that you need to get taxis everywhere if you want... More 

Was this review helpful? Yes 1
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Hennessy_Family, Thank you for taking the time to review your recent stay at the Casa Marina. Based on everything you said, it sounds like you had quite an enjoyable time, which is always great to hear. I'm also glad to hear you had positive experiences with our team members while you were with us. We hope to see you... More 

Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(10)
  • Would highly recommend(6)
  • Frozen towels(6)
  • Next morning(4)
  • Bedroom suite(4)
  • Top notch(4)
  • First nights(4)
  • Sister property(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,121 photos of this hotel

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Amenities (26)
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Beach (42)
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Casa Grand Ocean Vista Room (31)
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Ocean Vista Room (28)
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Pool (7)
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Traditional One-Bedroom Suite (44)

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Hotel & grounds (23)
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Pool/beach area (18)
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Dining (1)
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Bathroom (3)
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