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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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5,539 Reviews from our TripAdvisor Community

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Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Just finishing up our second stay at Casa Marina. Thoroughly enjoyed the week. I would like to extend a big "thank you" to Steven Tresh for going above and beyond in fulfilling our request for an upgrade to a room with an outdoor space. We certainly did not expect what we were given, but we definitely took advantage of the... More 

Helpful?
Thank 822traveler
Sao Paulo, SP
Level Contributor
103 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location, good rooms, comfortable bed. Rent a bike to get around town. Breakfast was really good as well. Only suggestions would be: add a jacuzzi to the pool area and increase the restaurant menu with more options.

Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank SAF2011-br
New York City, New York
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Waldorf people have done a good job of polishing up an old gem of a resort. This place has handsome dark wood and white finishes, big windows, and a sense of tropical elegance in the public areas and rooms. Our room in the old building - an oceanview king - was nice enough, modern and comfortable, but totally reliant... More 

Helpful?
Thank sandman621
Dallas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The Casa Marina is a stately and historic hotel in a beautiful beach setting on the ocean in Key West. Other than a few hiccups like dingy shower floors and a sometimes too laid back restaurant greeting from the local wait staff, it is well worth the visit if you can afford it. The breakfast buffet is the best I've... More 

Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Donna J
Chelmsford, United Kingdom
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It must be difficult to go wrong in Key West in February. The gentle warmth, the balmy evenings, the gentle sea. And there's so much to do as well. We even tried a jet ski ride round the island - my wife had her own machine and I managed a massive 48 km/h speed in the gulf of Mexico -... More 

Helpful?
Thank gmb57
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear gmb57, Sounds like paradise to me. We are so glad you enjoyed your time with us and made the best of our lifestyle here. The Jetski trip is always a winner and I'm impressed at your top speed. We will keep that coffee available for you, we hope you can return soon to enjoy it. Sincerely, Steven Tresh More 

New York City, New York
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 days ago NEW

On the first night of arrival, the front desk crew was not very friend,y or helpful. It seems that we were late to arrive because of traffic from Miami, and was told we would receive the last available room in our category ...we paid for top category with ocean front and top floor. What we received was corner room, noisy... More 

Helpful?
Thank Divaqueen0127
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Divaqueen0127, Thank you so much for your review. I am sorry your first impression was not a good one. We will definitely incorporate your comments into our continual training process. I am pleased to know that Paul was able to help turn your stay around. We thank you for staying with us and we hope you will return soon.... More 

Floyds Knobs, Indiana
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

The friendly, attentive staff welcomes you when you arrive. You immediately feel like you are home. The hotel is in an ideal location, within walking distance from anywhere worth going. The breakfast menu is limited so go for the buffet, it's worth it. The pool-side bar and restaurant are great. So are the complimentary drinks of the day and Italian... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Vacationer0329
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Vacationer0329, Thank you for your kind review. We are glad you could take advantage of our excellent location and enjoy yourselves poolside. Sorry you encountered a shortage of storage. We will use your comments to find ways to improve the property. We hope you can return soon. Sincerely, More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We have stayed at the Casa marina several times and are never disappointed. The grounds and service are fabulous! We were celebrating a birthday and they even sent us a lovely bottle of wine to celebrate, such a nice surprise! We always look forward to returning The Casa Marina.

Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Carolyn M
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Carolyn M, We are honored that you would spend your birthday with us. We are so glad you enjoyed yourself and we also look forward to your return to the Casa Marina. Sincerely, More 

Algonquin, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW via mobile

Just spent the last 5 nights there and it's beautiful. Staff just not to concerned that we had ants in our $ 600 night room. Mentioned the problem at the beginning and when we checked out. Got a sorry but certainly didn't seem to give a care!! Will think twice next time about staying there!

Helpful?
1 Thank saint007pl
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear saint007pl, We thank you for your feedback regarding your recent visit to Casa Marina Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept our sincerest apologies for the problems you encountered while staying us. We do work hard to establish high standards of quality and guest service, and... More 

Orlando, Florida
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We booked two nights here to enjoy some pampering. It really doesn't live up to the standards of a Waldorf property, or other seaside lovelies like the Don Cesar in St Pete, or the Breakers in Palm Beach. We booked a king ocean view with private sun deck room, and it was just ok. The bathroom was really needing new... More 

Helpful?
Thank Shellyonthego
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Shellyonthego, We appreciate your review in regards to your recent stay at Casa Marina Resort. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as yourself that assists us in the training of associates and the improvement of our resort. Sincerely, More 

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