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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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Casa Marina, A Waldorf Astoria Resort
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4,833 reviews from our community

Traveler rating
    2,486
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    632
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marlton, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Very beautiful resort property, right on the beach. Has two big pools. One pool is for families and one for adults only (which is pretty awesome). They have a restaurant right on the beach. The room we got was soooo beautiful. It had the old vintage feel with high ceilings and those big french windows. We had this amazing Nespresso... More 

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Key West
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Being associated with this property since 1980 I know it is changed and maybe it was just a bad experience that I had but it happened 3 times I went there with some clients to have dinner in the back bar and was asked to leave after ordering our dinner because we were not staying on the property.... I definitely... More 

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Rio de Janeiro, Rio de Janeiro, Brazil
Top Contributor
630 reviews 630 reviews
59 hotel reviews
490 helpful votes 490 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Key West and Casa Marina mean romance! A beautiful building, lovely gardens and nice pools. Atlantic Ocean and its turquoise waters is just in front of your eyes! A must in Key West! At a walking distance from Duval Street, it is secluded but, at the same time, near where all action takes place. Altough there are mixed reviews about... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear luizdutraneto, Thank you for taking the time to review your recent stay at the Casa Marina. We really appreciate feedback like yours that really highlights what makes our property special. From your comments, you must have quite enjoyed your time here, which is always great to hear. Next time you plan a vacation, please consider staying with us again!... More 

Dayton, Ohio
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My wife and I get away every winter to someplace warm, so this year we decided to go back to Key West. As a Hilton Honors Diamond member we had many points, and used them on the Casa Marina. The folks at the front desk were very friendly and helpful. The hotel was completely booked, but they found us a... More 

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Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Tschutz01, Thank you for your wonderful review. We really appreciate your feedback and we are very happy we could help make your trip special. It sounds like you really know how to enjoy yourself and we hope you can return very soon to experience our beautiful resort. Sincerely, Steven Tresh More 

Rochester, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a great time! The place is beautiful! Everyone was really nice, but we would like to identify a few people that really made our stay special... VIP Manager Paul Bartush was awesome! We were not initially happy with our room. It wasn't terrible or anything, but it had a very limited view and was a little noisy (it... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Mark H, Thank you for taking time to review your recent stay at the Casa Marina. We pride ourselves on having a culture focused on unparalleled service, and we always hope to exceed expectations. Based on everything you wrote, I'm very happy that you could see some of our team members shine. Your recognition of Paul, Daniel, and Constantine... More 

Key West, Florida
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We booked a dolphin watching/snorkeling trip with the hotel's concierge and it was marvelous. We saw lots and lots of dolphins and they were jumping and tail slapping. Had nice fruit and cheese platters after snorkeling with drinks The captain Noah and first mate Justin were great. Very knowledge and accommodating. My daughter had not snorkeled so she needed assistance... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Debra G, Thank you for taking the time to review your recent stay at the Casa Marina. I'm very glad to hear how much fun you had with some of the trips we offer through our concierge. Both the concierge and the watersports team do a fantastic job, and you clearly reaped the reward of their good work. We'll... More 

Bloomington, Illinois, United States
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 days ago NEW

We were there in early May, 2015 and checked in on a Friday night to a VERY...VERY small room. We were offered the choice to upgrade for an ADDITIONAL $65.00 plus per night so we did. We had a balcony that overlooked the pool but a bathroom so small, you had to shut the door to turn around. Two people... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Lisa K, Thank you for taking the time to write a review of your recent stay at the Casa Marina. Honest and well-thought-out comments like yours always offer a great opportunity for our resort to learn where we've excelled and where we could have done better. Nonetheless, I'm very sorry to hear about the variety of issues you had... More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 days ago NEW

We spent 5 days for a conference. Enjoyed the location very much, and pool service was excellent. Strongly recommend experiencing the sunset cruise from the pier located on the grounds. Had one issue with water temperature in bathroom and maintenance responded within 5 minutes, and fixed the concern. Great service. Pool area is beautiful and relaxing. Walk to downtown activity... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear John H, Thank you for taking the time to review your recent stay at the Casa Marina. Based on your comments, you really seem to have had a great time while you were with us. I'm pleased that you had such a memorable time on the sunset cruise, as well. The activities team does a great job with the... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed 2 nights in hotel or were upgraded with bedroom with sea view. Service 's notion is noteworthy and this establishment benefits excellent renomée at Key West. Sadness than it do not have an atypical beach of pidgin. Address to be share

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Sylvain230770, Thank you for taking the time to review your recent stay at the Casa Marina. We really appreciate guest feedback because your opnion is the best way for us to know how we are doing. I'm glad to hear that you enjoyed your time with us, and I'm escpecially happy that you've noted receiving great service while you... More 

Warwick, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great location far enough from downtown for a quiet stay but walking distance to the nightlife on the main drag. Poolside service was great with Daniel and Constantine making sure we were all set up each morning for a day poolside or in the sand. Mark and the sunset cruise crew made for a great evening on the water. All... More 

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Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(10)
  • Would highly recommend(6)
  • Frozen towels(6)
  • Next morning(4)
  • Bedroom suite(4)
  • Top notch(4)
  • First nights(4)
  • Sister property(3)
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Casa Grand Ocean Vista Room (31)
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