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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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Casa Marina, A Waldorf Astoria Resort
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5,046 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Benton, Louisiana
5 of 5 stars Reviewed yesterday NEW

Great customer service from the time we drove up! On site bar and grill had excellent food and the best piña colada we've ever had. Candlelit tables on the deck in the evening make for a nice place the watch the sunset as you dine. Very clean inside and out. Barefoot Billy's, the onsite vendor was also very organized and... More 

Was this review helpful? Yes 1
Lindenhurst, New York
Level Contributor
5 reviews
4 of 5 stars Reviewed yesterday NEW

Booked at the Casa Marina as a Waldorf Resort, with my only Waldorf reference being the NYC location. Don't misunderstand, this is a nice resort and we had a great stay, but found out that it is a recent purchase from Hilton transitioning into a Waldorf. You could actually feel it in progress. All the staff people who helped us,... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great resort, in a quiet location about 15 minutes walk from the lively duval street. At checkin was allocated room 925, not impressed. Very tired and signs of damage and wear and tear in furnishings. Discussed my disappointment with the concierge and without asking was upgraded at no cost to a 1 bed suite. This was much better and more... More 

Was this review helpful? Yes 2
Chesterfield, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here for the last three nights of our honeymoon in a sea view room which also overlooked the pool. Despite being fairly small and perhaps not the standard you would expect for Waldorf, the room was comfortable and well air conditioned. We found the staff to be helpful especially on the concierge, although reception was often very busy... More 

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Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Tangerine81_12, Thank you for your review. We are so glad you enjoyed our excellent restaurant and service from Nataliya while taking in our beautiful views. We will certainly let Nataliya know how much you appreciated her. We appreciate all of your feedback and will be sure share them with our entire management team. Sincerely, Steven Tresh More 

Palm Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We absolutely love the historic old world charm The Casa Marina has to offer!! We live in Palm Beach and find this resort the perfect getaway!! So much so, this was our third year in a row!! We have always found the staff to be friendly and informative. Rainey at the front desk was very welcoming and provided us with... More 

Was this review helpful? Yes 1
Melbourne, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

To start with we had a ocean/pool view suite just as a reference. The rooms at this property are way below the standards you would think of for a Waldorf, as is the customer service. Went to the front dest on several issues, multiple times, and not even a phone call back. We had a substandard room, not clean at... More 

Was this review helpful? Yes 2
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Kim V, We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for unparalleled service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We believe that very best service experiences... More 

Las Vegas, Nevada
Level Contributor
61 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had an amazing getaway here. The service was great. We had an amazing time at the pool area and then by the ocean. It was really nice. I'm definitely going back for a longer time. Btw the bartenders are cool over there. Our drinks were amazing.

Was this review helpful? Yes 1
Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear AlexisNat, Thank you for leaving a review of your stay at the Casa Marina. I'm certainly glad to hear you had such a good time while you were with us. I'm especially happy to learn you thought so highly of our service, since that is our number one area of focus. We will look forward to your next visit... More 

Severna Park, Maryland
5 of 5 stars Reviewed 3 days ago NEW

I can't imagine a better place to spend a week in KW. The resort is beautiful. The service was first rate. We did not have any issues that were not properly addressed. Based on reviews, I was slightly concerned about the rooms. However, in reality they were plenty large for us, very clean, and offered complimentary Nespresso coffee and water... More 

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South Florida, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel grounds are beautiful. We were able to check into our room about an hour before check in, which was great. A bottle of champagne was sent to our room for our anniversary, a wonderful gesture. The front desk, maid service, and bellman were friendly, accommodating and professional. Unfortunately, there were multiple areas where service was lackluster. Some examples...... More 

Was this review helpful? Yes 3
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Tia B, I would like to take this opportunity to thank you for your feedback regarding your recent visit to Casa Marina Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to... More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

I was there in May - it was so good. The hotel- beautiful place, you have the beach, the pool- everything close. So fun! The food in the restaurant taste good. Go to this hotel to relax! It's the perfect place to relax! Enjoy!!!

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Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(10)
  • Would highly recommend(6)
  • Frozen towels(6)
  • Next morning(4)
  • Bedroom suite(4)
  • Top notch(4)
  • First nights(4)
  • Sister property(3)
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Casa Grand Ocean Vista Room (31)
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