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All 41 Key West hotels

Casa Marina, A Waldorf Astoria Resort

4.0 of 5 Hotel   |   1500 Reynolds St, Key West, FL 33040
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Ranked #24 of 41 hotels in Key West
A recent review
5 of 5 stars reviewed today
lynn b Sheffield, United Kingdom
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4,118 people have reviewed this hotel

Traveler rating
    2,127
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (873)
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English first
Sheffield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed today NEW

Everything is perfect, staff , food , cleanliness Round the pool and beach ...At 12 o clock you get to try free cocktail of the day , they fetch ice cold flannels round to cool you down The rooms are cleaned everyday

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and I attended a wedding at the Casa Marina. The hotel and pools are beautiful and well staffed with very accommodating staff. Upon our arrival we were greeted at the front desk by a gentleman named Patrick. Patrick was extremely polite and assisted my wife and I with any questions we had. Great hotel with great staff.

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Niteroi, RJ
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

I had high expectations os this hotel, specially given the absurd price. I was highly disapointed. They put me in an old room, which was dirty and had no view. Terrible. The staff is indeed very polite and kind, but the hotel itself is far from delivering what they charge. Avoid it.

Was this review helpful? Yes 3
Ridgewood, New Jersey
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I have stayed at the Casa Marina on 4 seperate occasions, it is amazing. The staff and the setting are unparalleled. I would stay in the historic part of the hotel, not the West side. The staff is very attentive. Barefoot Billy's is terrific, did the 27 mile jet ski tour, it is incredible.

Was this review helpful? Yes 1
Fern Park, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My Fiancee booked us a room at the Casa Marina for my birthday. From our arrival to our departure everything was FANTASTIC!! Starting with Carlos at valet!!! Carlos was very welcoming and a pleasure to see such a smiling,happy person at our arrival and departure!! Patrick at the front desk was very pleasant as well and made sure we got... More

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Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear barbie b, The pleasure is all ours! Carlos, Patrick and Belinda really appreciate your wonderful review. We are lucky enough to work with them every day. We all look forward to your return. Warm Regards, Steven Tresh More

Mendig, Germany
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

It's beautiful to look at the waterfront but that's it - we're not satisfied at all! Our room badly needs new furniture and an renovation, the bathtub is ridiculous - tiny and broken and the room overall is not the cleanest. Plus it's definitely not what you see on their homepage pictures! The beach simply sucks: Rocks everywhere - you... More

Was this review helpful? Yes 3
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear MadaleineMatthias, I am glad you chose our hotel during your recent stay in the area and we appreciate your feedback. I regret our beaches were not what you were expecting and understand your disappointment. We strive to provide our guests with an ultra-consistent experience, and unclean rooms are not typical, nor acceptable. Thank you so much for bringing this... More

Miami, Florida
Contributor
18 reviews 18 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My boyfriend booked us a room here for my birthday. We had a great time! Staff was super friendly and the hotel is beautiful. It was a pretty standard stay-the room was nice (our room did not have much space), and they let us checkin early which was nice. Two pools-adults only and family-which was nice since we wanted to... More

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NJ
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Friendly check-in, upgraded to Grand View King due to Amex fh&r program. Pool water and structure need some work and 50% bath towels were stained. Service all around was very cordial and attentive. Arrived midweek, services, especially housekeeping, were floundering as Labor Day Weekend travelers were arriving. I will come back and visit.

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We are family from UK with teenage boys.... Loved the hotel especially as all the bad reviews on trip adviser had put me off a bit! Thought it was lovely.. Enjoyed all the food, pool. Beach view room and beach area was lovely... Took a snorkelling cruise with floridays which was lovely! Wont give it a 5* as its not... More

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Louisville, Kentucky
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Casa Marina is our favorite place to stay in Key West! We have stayed at Casa twice and The Reach once. The Reach is owned by Waldorf as well and we like it also, but Casa is just so beautiful and more spacious. The staff is wonderful...ALL of them. Front desk, concierge, waiters/waitresses, pool attendants, housekeeping etc... The beach access... More

Was this review helpful? Yes 2
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear KEstes, You are one of our favorites too! Thank you so much for your great review. We look forward to seeing you again soon. Our hammocks will be waiting for you. Sincerely, Steven Tresh More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(70)
  • Jet ski(16)
  • Room service(13)
  • First nights(10)
  • Would highly recommend(9)
  • Top notch(8)
  • Jet ski tour(8)
  • Bedroom suite(7)
  • Hilton Honors(7)
  • Next morning(7)

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West

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Beach (42)
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Casa Grand Ocean Vista Room (31)
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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 On the Beach Hotel in Key West #7 Luxury Hotel in Key West #8 Spa Hotel in Key West
Hotel Class
Official Description (provided by the hotel)
With a $43 million renovation complete, this Mediterranean-inspired resort sits on a 1,100-foot private beach. The historic beachfront resort, combines 1920s ambiance with a chic, contemporary flair, features sophisticated new accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
Number of rooms
311

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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