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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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Casa Marina, A Waldorf Astoria Resort
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4,786 reviews from our community

Traveler rating
    2,458
    1,195
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    306
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Contributor
15 reviews 15 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

From our prior to arrival personal concierge, to our daily server, we couldn't have asked for more. The personal attention to detail to make our stay comfortable and memorable was second to none. The staff is what truly makes this place top notch. Our youngest had a fall and the staff rushed to her aid, cleaning her up, providing her... More 

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Wichita, Kansas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Upon making my reservation over the phone I was assured that with my diamond status I would receive an upgrade. When we checked in they said no rooms were available for upgrade. We were put in room 125, a handicap accessible room which was very small. When the air conditioner kicked on and off (every 10-15 minutes) the thermostat would... More 

Was this review helpful? Yes 1
Miami Beach, FL
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I recently stayed at the Casa Marina for work meetings and had the best experience. Since I was booked through a group, the hotel did not previously have my Hilton Honors on file. I gave my Hilton Honors upon arrival and they quickly gave me all of the perks of Diamond status. I was upgraded to a nice suite with... More 

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San Antonio, Texas
Top Contributor
70 reviews 70 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent several night here. The rooms are nice, but very humid in at end of April. View is beautiful and music was playing at night. Great place to get away. Loved the bands playing at night for our functions. We also watch a wedding - very romantic.

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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

As an experienced luxury traveler, I know a good luxury hotel when I am in one. The Waldorf Casa Marina misses on many levels and, from my perspective, fails to live up to the Waldorf Astoria brand promise. It is a grand setting with a stunning historic building at its heart. The location is difficult to beat and the grounds... More 

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Frankfort, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

small rooms, stained bedding. Bar and service excellent. Nice pool and helpful pool staff. Small beach but nice a breezy. We probably will not stay again because of the size of room, size of beds, stained bedding, and no upgrades for diamond status.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
New Hampshire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This property is perfectly laid out. Not too big but big enough. The staff is friendly enough and Cayanna (sp) went out of her way to get me a Bloody Mary before the pool side bar opened. The view and beach make this resort. It's spectacular to sit by the pool and just look out at the water. The pool... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear SwimMomNH, Thank you for taking the time to give a shining review of the Casa Marina. At Waldorf Astoria, we strive to create memorable experiences delivered through excellent service every single day, and your experience at our property is a testament to our goals. We will undoubtedly recognize the team members you mentioned in your review. We'll see you... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 5 days ago NEW

I have stayed here 4 times in the past few months and every time is better then the next. The grounds are beautiful and the service is great. From the time of check in to the time of check out we are taken care of. We were helped by many front desk people and they are all great, this past... More 

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London, Canada
Senior Contributor
21 reviews 21 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

this is a lovely hotel near Duval St. It's a 20 minute walk from the hotel. Mallory square is a further 15 minutes walk. I drove down duval st. withy my 24 yr old daughter in a rented red Mustang convertible(turbo) but I didn't know that. We had a drink at the flying monkeys and really enjoyed talking to the... More 

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Cole T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear bluelindy4, Thank you for taking the time to review your most recent trip to the Casa Marina. Clearly, you figured out Key West and how to best tackle all the activities the island has to offer. Your enthusiasm regarding our pool and pool service is great to hear, and I hope we get the opportunity to impress you even... More 

Miami Beach, Florida
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Casa Marina has updated a charming Florida-Spanish style resort. The location is tops, walking distance to the old town, and with its own beach. We had a lanai room with ocean view. The decor was styleless adequate executive, without a trace of either old Florida charm nor stylish updating. In fact, the doors to the room are on the backside,... More 

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Hotel Review Summarization

What travelers say

  • Very nice(51)
  • Room service(10)
  • Would highly recommend(6)
  • Frozen towels(6)
  • Next morning(4)
  • Bedroom suite(4)
  • Top notch(4)
  • First nights(4)
  • Sister property(3)
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Casa Grand Ocean Vista Room (31)
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