Loved the location, the Mojito Bar is a joke. Don't bother having the crabby and rude bartenders mix you an over priced, and very weak, bottom end shelf drink for $9.00 or more a pop. They seemed annoyed when asked any questions about Key West too. The upside is we saved alot of money having such boring and rude bar... more

This hotel is perfect in every way: Room was spacious, pretty and CLEAN...shower was great, I want one at home. Staff was friendly. View was awesome. Location was where I'd always want to be in Key West...walking distance to everything...Harbor Walk; Duval Street, Mallory Square, etc. Turtle pond and parrot named Odie onsite are an added bonus. Another added/fun bonus...the... more

My husband and I are still on vacation. Arrived at our room to find little fast crawling bugs on the bath vanity and on a foot wide ledge that runs along the wall behind the bed. We spoke to the manager and he told my husband that it is just a little Florida bug but if we get out of... more

Went to Key West with my wife and 4 other couples to celebrate my 50th birthday. A travel agent suggested this property, and it was great. The rooms are large and bright with all marble flooring. No bathtub but a HUGE shower. The location is fantastic; on the water, close to Duval, Mallory Sqaure and the harbor walk. The restaurant... more

It started off rough because the room we had reserved was not available. We were given a discount on the first night as a result. The next day they moved our things so when we came back everything was set. Both rooms were lovely but I loved the King Room . The room was beautifully decorated and the amenities were... more

My husband and I stayed at the Hyatt Key West 13 yrs ago and it was wonderful. The hotel has since been remodeled and is even nicer than I remember. Our balcony room overlooked the gulf and was large and beautifully decorated. We were greeted upon check in by a friendly staff and a glass of champagne. Nice touch! The... more

My wife and I stayed at the Hyatt for our 20 year anniversary. This was our first time to Kew West. The Hyatt was everything we hoped it would be. When we checked in our room was not ready by only ten minutes. The Front Office Manager, Mark Harris, provided a voucher for us that covered drinks and lunch. When... more

Booked it because of the great reviews. Great location off the north end of Duval Street. Very friendly and efficient staff. Excellent service. Very accommodating to our demanding needs too. Turtle pond by the lobby was a hit with my 1yr old son. Lovely room with a state-of-the-art bathroom facing the car park with a partial view of the sea.... more

Really enjoyed our stay. Had a corner room overlooking pool and bay. Very spacious rooms. Pool smallish and shallow, but nice. Hotel has a beach where you can access the water. Right in the action, so walking distance to everywhere. more