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Hyatt Key West Resort and Spa

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601 Front Street, Key West, FL 33040
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Hyatt Key West Resort and Spa
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Hyatt Key West Resort and Spa
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1,398 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great relaxing hotel in prime location in heart of downtown Key West. Bar and grill have wonderful, healthy, tropical menu . Delicious. Rooms have such comfortable beds. Wonderful night's sleep. You know you're on vacation when you stay at The Hyatt Key West

Review collected in partnership with Hyatt Hotels

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Virginia, USA
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had read some negative reviews about this hotel but as it was one of the few water front ones we decided to take our chances. We were pleasantly surprised. The hotel is very nice with comfortable modern furniture in the rooms. The bathrooms were very nicely appointed and clean. The rooms and the bathrooms are almost exactly what is... More 

Was this review helpful? Yes 1
Falls Church, Virginia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What a great afternoon! We spent all afternoon laying on the little beach with the chairs in the water drinking, snorkeling, and just plain relaxing! The hotel grounds are very well taken care of, the staff are super friendly and are attentive to your every need.

Was this review helpful? Yes 1
KPB_FLKeys, Guest Relations Manager at Hyatt Key West Resort and Spa, responded to this review

Rosemary, thank you so much for staying with us recently! That's wonderful to hear that you enjoyed your vacation immensely. It sounds like a lot of rest and relaxation was in order, so I'm happy you enjoyed lounging and just soaking it all in. Thank you for mentioning the attentiveness of the team, and how much they added to your... More 

glasgow
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

we were given a lovely partial sea view, we were checked in by britney lovely young girl who gave us a slightly larger room with a seating area due to fact we were celebrating our 30th anniversary. close to duvall st where there are lots of eating places and bars with live music, pool area small but nice and on... More 

Was this review helpful? Yes 1
KPB_FLKeys, Guest Relations Manager at Hyatt Key West Resort and Spa, responded to this review

Hi Letitia, Thank you so much for choosing Hyatt for your recent visit from Scotland. I'm very sorry to hear about your mother's ring. I will surely pass this along to see if there is anything else we can do on our end to try to recover it. I'm happy to hear that you loved your room and the views... More 

Jackson, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago NEW

Relaxation and attentive service. Small pool but wasn't crowded at all. Great rooms and great staff. Close to all the action. Room in Bldg 3 was terrific. Able to see sunsets from our balcony even better vantage point than crowded Mallory Square. Ironic though that advertised free internet and paring yet the hotel charges you $25 a day resort fee.... More 

Review collected in partnership with Hyatt Hotels

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KPB_FLKeys, Guest Relations Manager at Hyatt Key West Resort and Spa, responded to this review

Good day, and thank you for taking the time to leave your review after your recent stay! I'm so happy to hear that it was the perfect getaway, and that you enjoyed your time at the pool and around the resort. Thank you for mentioning the attentive and friendly staff; I will be sure to pass this along so they... More 

Winter Park, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

From the moment you pull up to the resort, you are treated wonderfully. Everyone has a smile on their face and are willing to help in any way they can. It is so pretty, you really feel like you are far away from it all. Jet skiing, snorkeling, a private charter for fishing. We had an absolute fabulous time! We... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
KPB_FLKeys, Guest Relations Manager at Hyatt Key West Resort and Spa, responded to this review

Hi Beth, Thank you so much for choosing Hyatt for your recent Key West vacation! I'm so happy to hear that you had a great stay. I will be sure to pass along the note to the team about their friendly service; they'll be happy to know it made a positive impact on your trip. That's great you enjoyed your... More 

Efland, North Carolina, United States
Level Contributor
108 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a loyal member of a competing hotel chain but during a recent visit to Key West we decided to try the Hyatt because of its location right near the water and Mallory Square. I will say the Hyatt has unsurpassed service. Everyone we encountered during our stay was so nice and helpful from the waitress pool side to... More 

Was this review helpful? Yes 2
KPB_FLKeys, Guest Relations Manager at Hyatt Key West Resort and Spa, responded to this review

Thank you Mike for choosing Hyatt for your recent vacation. I'm so glad we were able to surpass your expectations! We work hard to find the best people, so I'm happy that our team was a highlight of your visit. Thank you for mentioning the views and your other experiences. We appreciate you taking the time to share this, and... More 

Bonita Springs, Florida
5 of 5 stars Reviewed 1 week ago

We stayed at the Hyatt Key West Resort & Spa to celebrate our 30th Wedding Anniversary! From the moment we drove onto the property to the moment we left, it was the most pleasant vacation we had ever enjoyed. Everyone - including the bellman, front desk, housekeeping, pool attendants and restaurant staff - at the property provided amazing customer service.... More 

Was this review helpful? Yes
KPB_FLKeys, Guest Relations Manager at Hyatt Key West Resort and Spa, responded to this review

Hi Denice, Thank you so much for choosing Hyatt for your recent 30th Wedding Anniversary! I'm so happy that it was a perfect stay from start to finish! Thank you for mentioning our amazing staff; I will be sure to pass these notes along to them as well. That's great to also hear that the views, restaurant, and overall ambiance... More 

Nicosia, Cyprus
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We chose this hotel for our family of 5 because we thought it was at the right location and with a beach where we could relax and enjoy the sea. We were horrified to drive up to a horrible dated, dirty looking entrance. Hearts continued to sink at miserable reception area. Complete depression when we entered our room, with low... More 

Was this review helpful? Yes 7
Punta Gorda, Florida
Level Contributor
131 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hyatt Key West Resort and Spa has a great location. The décor is tranquil an lovely. The staff is efficient and friendly (no grumpy or sullen encounters). If you eat on premises, you will be very satisfied. If you enjoy a spa service, you will be very pleased with your experience. This is our favorite Key West resort.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
KPB_FLKeys, Guest Relations Manager at Hyatt Key West Resort and Spa, responded to this review

Thank you so much for staying with us during your recent visit to Key West. That's great to hear that you had a great experience with us. I'm so happy you loved dining at SHOR, and that the team were all very welcoming and friendly; this is something we love hearing because we genuinely enjoy taking care of our guests!... More 

Hotel Review Summarization

What travelers say

  • Duval street(18)
  • Pool area(11)
  • Mallory square(10)
  • Very nice(9)
  • Gulf view(6)
  • Great location(3)
  • Hotel restaurant(3)
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Bathroom (38)
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Amenities (29)
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Beach (10)
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Pool (13)
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Standard Room (80)
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The Hotel (18)

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Hotel & grounds (8)
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