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Hyatt Key West Resort and Spa

4.0 of 5 601 Front Street, Key West, FL 33040
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Hyatt Key West Resort and Spa
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Hyatt Key West Resort and Spa
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1,201 reviews from our community

Traveler rating
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    341
    116
    46
    28
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Cod
Reviewer
4 reviews 4 reviews
4 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

We haven't yet arrived for our vacation, but I have to say that my pre-trip correspondence with Karen in concierge and Cassandra in reservations has been nothing short of excellent. Both have been so kind and helpful, offering suggestions and doing whatever they can to accommodate our requests. Being a business owner, I always compare other staff to my own... More 

Was this review helpful? Yes 4
Nashville, Tennessee
Top Contributor
71 reviews 71 reviews
35 hotel reviews
171 helpful votes 171 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at many places in Key West and normally if booking myself gravitate more toward bed and breakfasts here. However my husband's work brings him to Key West at least once a year and on those trips our accommodations are booked and paid for through his employment and we have no say in where we will stay. We've... More 

Was this review helpful? Yes 4
Davenport
Top Contributor
109 reviews 109 reviews
34 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

Our view was fantastic, however felt it was overprice. Service was great, pool and bar nice. Did go to get a small bag of peanuts at the gift shop but $3 way too much. Room was not a luxurious as I was expecting for the cost and in fact felt the one in Milwaukee much nicer. It is obvious you... More 

Was this review helpful? Yes 1
Neri E, Marketing Coordinator at Hyatt Key West Resort and Spa, responded to this review

Thank you for taking the time to review our hotel. I am glad that you enjoyed the pool and bar and your interactions with the staff. I apologize that your room did not meet your expectations. We strive to excel in all areas of service and amenities, so we appreciate this opportunity to identify areas in which we can improve.... More 

Senior Contributor
35 reviews 35 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for several days to enjoy the beach and downtown area. The hotel is fantastic, unfortunately Key West is a haven for homeless bums. (Not war vets down on their luck, dregs who choose not to work) You can't walk anywhere without being solicited and the beach next to this 5 star hotel is over run with them. And... More 

Was this review helpful? Yes 1
Neri E, Marketing Coordinator at Hyatt Key West Resort and Spa, responded to this review

Good day Marti. Thank you for taking the time to leave your review of your recent stay with us. I am so glad that you enjoyed Key West and our resort. It is important to us that our guests feel welcome and comfortable at our hotel. That requires a helpful, friendly and very obliging service at any time. I appreciate... More 

seoul
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

In city center. All can be done walking. In particular to go to marina. Hotel is average and oversold. Too small and old. Price is exessive. Staff is really cooperative. Food is average. Better to go outside.

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Neri E, Marketing Coordinator at Hyatt Key West Resort and Spa, responded to this review

Thank you for your feedback on your recent Key West vacation. I’m glad that you enjoyed the location of the resort. I am sorry to hear that your stay with us did not exceed your expectations. The satisfaction of our guests has highest priority. We express regret for any inconvenience that you had around hotel outlets. If you would like... More 

Budapest
Top Contributor
51 reviews 51 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hyatt is ranked among the top hotels in Key West. It is an ok hotel but not the luxury hotel Hyatt is about in Europe. It is clean, comfortable etc but other luxury chains name their lower level hotels differenlty. So if Hyatt Paris is a Hyatt hotel than this should be called a Coutrtyad Hyatt or Springhill Hyatt if... More 

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Neri E, Marketing Coordinator at Hyatt Key West Resort and Spa, responded to this review

Good day Miklos and thank you for taking the time to leave your review of your recent stay with us. I am glad you enjoyed the room and that you were very pleased with the location of the hotel. We strive to excel in all areas of service and amenities, so we appreciate this opportunity to identify areas in which... More 

Punta Gorda, Florida
Top Contributor
114 reviews 114 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hyatt Key West Resort and Spa is a favorite place to stay when visiting Key West a few times every year. We love the fresh tropical feel of the abundant white marble and tile in the spacious rooms. The pool, bar, and restaurant are all pleasant breaks from the local crowds enjoying the bars and restaurants in the historic... More 

Was this review helpful? Yes
Neri E, Marketing Coordinator at Hyatt Key West Resort and Spa, responded to this review

Thank you for taking the time to write a review of our hotel. I’m very happy to learn you and had such a wonderful time with us. We strive to provide our guests with exceptional customer service and I’m pleased we were able to do this for you. Thank you again for writing your review and I hope we will... More 

New Jersey
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I cannot believe that the Hyatt permits smoking in public areas including the pool!.....What should have been a beautiful vacation was ruined by cigar and cigarette smoke....Hyatt ...join the year 2015 and help your customers stay healthy. Please change your smoking policy!!!!

Was this review helpful? Yes 13
Neri E, Marketing Coordinator at Hyatt Key West Resort and Spa, responded to this review

Dear guest, Thank you for staying at our resort. We appreciate and value all of our guest’s feedback, both positive and constructive as it is an excellent tool for us to continually assess and improve our processes and afford a better experience for our future guests We express regret for the inconvenience that you had with the smoking areas around... More 

Miami, Florida
Top Contributor
138 reviews 138 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is always great to stay at a place that has excellent service and the staff remembers who you are and what you like. Requested an early checkin on New years eve and our regular room was ready when we arrived. Like always the room was clean and the air conditioner worked to perfection. The hotel is walking distance to... More 

Was this review helpful? Yes
Lakewood, Ohio, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was one of the most amazing hotels I have stayed at. We were give a free upgrade to a waterfront room with a GORGEOUS view. Staff was friendly and very attentive. They go out of their way to please you. I wish there were a few more pool chairs but I kow space is limited. This resort is within... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Duval street(21)
  • Pool area(14)
  • Very nice(12)
  • Mallory square(11)
  • Gulf view(6)
  • Great location(5)
  • Short walk(4)
  • Hotel restaurant(4)
  • Hot tub(3)
  • Only complaint(3)

Additional Information about Hyatt Key West Resort and Spa

Address: 601 Front Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Key West Resort and Spa 4*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Hyatt Hotels Corporation, Despegar.com, Odigeo, TripOnline SA, Tingo and Jetsetter so you can book your Hyatt Key West Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Key West Hotel Key West
Key West Hyatt
Hotel Style:
#3 On the Beach Hotel in Key West
#6 Top resorts Hotel in Key West
#6 Spa Hotel in Key West
#8 Luxury Hotel in Key West

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