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DoubleTree by Hilton Hotel Grand Key Resort - Key West

#24 of 45 Hotels in Key West
GreenLeadersBronze level
3.5 of 5
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3990 S Roosevelt Blvd, Key West, FL 33040
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Ranked #24 of 45 Hotels in Key West
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 1 week ago
hazeray1 Camden, South Carolina
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Grand Key Resort - Key West
See the most recent reviews
Camden, South Carolina
4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there for a week in May for vacation. Very nice property - beautifully appointed. Desk staff was very helpful. Beautiful pool area. Enjoyed outdoor bar and eating area. My only objection was the price. Too much for 3-4 star property. But everything in Key West is expensive. Would definitely stay again.

Was this review helpful? Yes 1
Celebration, Florida
Level Contributor
15 reviews
5 of 5 stars Reviewed 1 week ago

My family was really happy with our stay at this hotel. The room was very clean and comfortable--and included a refrigerator which was important to us. The staff was very friendly and the concierge answered a lot of questions for us. After a day of seeing the city, the pool was a great place to go and unwind. It is... More 

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Pompano Beach, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

After driving almost 5 hrs non stop I was extremely excited to get checked in and start my much needed vacay with my friends and family. I used booking.com to book my room and my families rooms which I have always done. Upon entering I was given the nastiest look I believe I have ever received in my entire life.... More 

Was this review helpful? Yes 5
maknowles, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More 

Charlotte, North Carolina
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Great stay. One night stay but got a lot of stuff done. Concierge was really helpful and fast with providing us directions and booking activities. The location is a little bit far from the beaches and old town, but they provide a shuttle that takes you everywhere and also picks you up. Although, if you are looking for a late... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Reservation accuracy, Check-in/Check-out, Staff interaction (service/attitude/etc), Room location/type: The room that I reserved, and checked into, through the HHonors app was not available when I showed up. The staff member at the desk, James, from Paris France, was condescending and rude. He did nothing to rectify or even explain what the problem was. Then proceeded to belittle and give dirty... More 

Review collected in partnership with DoubleTree by Hilton

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Palmetto, Florida
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Adequately furnished room. Nice breakfast buffet. Shuttle service into town is convenient as long as you want to be done by 11:20pm. Beautiful pool. It's on the other side of the island so it's not convenient for the typical Key West activities i.e. drinking and sightseeing. We won't likely stay here again because of the lack of proximity to all... More 

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Fort Lauderdale, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Rooms are small but worst part was waking up turning on the lights, and see roaches scattering. Called front desk but they never followed up on getting us a new room. Once we got back from excursion. Front desk did not seem to know what to do to resolve problem. I had never stayed in a hotel that had roaches... More 

Was this review helpful? Yes 1
maknowles, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms meet the... More 

London, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights and 4 days and really enjoyed it. The hotel was nice and clean and the customer service was excellent. The pool is a zero entry pool which is great if you have children, and the shuttle to Duval St. was very convenient.

Was this review helpful? Yes 1
London
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Double tree for one night and wished we could of stayed longer. The staff were helpful when our room wasn't ready and we were rushing to get ready for a wedding we was attending, due tit heavy traffic down to the keys. The shuttle bus runs every hour to town and back till 11pm, they supply additional... More 

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Tennessee
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We loved our stay here,Our room was nice and clean. The pool area was beautiful and clean, there was even a place to play volleyball in the sand. My son used the handicap chair to get in and out of the pool. Good location. They did chrge $15 a person for breakfast so we ate out, lol. We would stay... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Free shuttle(27)
  • Very nice(24)
  • Pool area(21)
  • Duval street(17)
  • Breakfast buffet(15)
  • Chocolate chip cookies(4)
  • Friendly and helpful(3)
  • Diamond member(3)
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