We just spent a week here and this is the definition of customer service. The only exception was the only time I ordered room service (breakfast), it was late from the prescheduled time, not what had been ordered, and not particularly tasty. Other than that, from the check in folk to the concierge to the cleaning to the shuttles which... more

The Positives: The hotel is away from downtown, so you can expect it to be a little more quiet, away from the drunken party scene. If you WANT to be a part of that scene, maybe better to stay somewhere downtown. Also, the hotel offers a shuttle bus that leaves on the hour (and I mean ON THE HOUR) so... more

I stayed here recently for five nights. I honestly have no idea what the reviews with complaints are talking about. I did not find my room, or the property in general to be dates. The pool area was lovely and the pool appeared very clean. The exercise area was larger than expected as was my room. The bed was extremely... more

The hotel is fine, nothing wrong with it, but nothing great either. It's quite far from downtown and although there is a free shuttle, it's not all that convenient. One of the bus drivers was literally one of the most annoying people I have ever encountered. There are so many other, closer, more charming places to stay in Key West,... more

Everything about the "Doubletree Grand Key Resort" was perfect. The location could not have been better. The room was clean and comfortable. The staff was friendly and helpful. I arrived in Key West on Thursday afternoon. Check in was easy and quick. Once I settled in, I was preparing packets for a job interview the next morning. I discovered that... more

I recently stayed at the Double Tree Grand Key for 4 nights. I would recommend you stay somewhere else if value for your dollar is important. If you get a room overlooking the pool area, be aware of the constant and very loud music from the pool-side bar; all night long!! Also, forget about getting room service. I ordered breakfast... more

I was very disappointed with my stay at the Doubletree Grand Key West. My first disappointment was upon check in, when I discovered that there was no beach on the property, when the web site clearly described a “Beach Club” with the following “Our "Beach Club" offers complimentary lounge chairs, umbrellas and beach towels. Sailing, snorkeling, parasailing and many other... more

Check in was a horrible experience. Never received key to mini-bar. Our room was paid in full when we arrived, however, when I checked my credit card statement. I found that $100.00 was charge to my account by the Doubletree as a security deposit. I have stayed at many, many hotels and have never been charged a security deposit. I... more

I reserved rooms here for my family as they were coming down for my wedding. I stayed the night before my wedding with my mom and the night of my wedding in a suite with my new hubby. The resort is great: gym, big pool, restaurant, bar... Rooms are kind of small but nicely decorated and clean. Suites are much... more