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DoubleTree by Hilton Hotel Grand Key Resort - Key West

#26 of 45 Hotels in Key West
GreenLeadersBronze level
3.5 of 5
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3990 S Roosevelt Blvd, Key West, FL 33040
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Ranked #26 of 45 Hotels in Key West
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 3 days ago
d1newcomer Athens, Georgia
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2,428 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Athens, Georgia
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

Hotel needs a few touches to be a considered a resort. Pool chairs need some restoration bathroom tile needs work. King suite was average but with nice balcony. Cookies of course were excellent. Check in staff offered to call if room was available early but did not follow through. Rooms quiet. Hotel a little off main drag but easy access.

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Richmond, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

The rooms were nice and clean, and the concierge service was attentive and helpful, but the the manager, stopped me while trying to make use of the pool by crossing his arm across my chest in the middle of the pool area, asking me for my name, room number, reservation and other information rather rudely, the fact that I was... More 

Review collected in partnership with DoubleTree by Hilton

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Shanghai, China
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

It has been a surprise being a Hilton chain hotel. This hotel was probably a great hotel in the past. Now is outdated with air conditioning column built in the room (super noisy), you can hear every nearby room when flushing water, housekeeping simply forgot to make up room (at 3 pm)) the first day (after solicitation in reception they... More 

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West Des Moines, Iowa
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

This is not a "resort" location so I'm not sure why they charge an extra fee for it (they also don't mention it, it's just a sign posted on the front desk). The front desk staff always seemed bothered when we had a question, they constantly smelled like cigarette smoke, and were far from helpful. When it came to check-out... More 

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Altoona, Pennsylvania
5 of 5 stars Reviewed 5 days ago NEW

We loved out stay at the Double Tree. It was a great resort for the price! Awesome amenities, yet away from the noise from Duval Street. It was great to be provided the shuttle to various spots without the cost of a cab. The daily cookies were also a plus! Our room was very nice and the staff were always... More 

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New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I would not recommend staying here. The hotel (not a "resort") is adequate with espect to rooms (very basic), however, it's far from the center of town, it's not cheap and they nickel and dime you with "resort fees," which seem to be nothing more than a way of simply boosting their daily rate without just being honest and giving... More 

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maknowles, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More 

Florida
Level Contributor
46 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We checked in on a Friday afternoon and checked out on a Sunday morning. The hotel was bigger than I thought it would be and had the best hotel pool I've ever been in. It wasn't huge but it was saltwater and had a nice gradual slope at one end that you could sit down in like you were at... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We loved our stay here at DoubleTree by Hilton Grand Key Resort - Key West. We had booked a 2 queen bed room and since it was our wedding anniversary they had upgraded it to a 1 king bed and parlor room with balcony. They also provided us with a bottle of wine and chocolate covered strawberries which was complimentary.... More 

Review collected in partnership with DoubleTree by Hilton

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Normal, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel...helpful staff, clean rooms, and the best hotel pool I have ever used! The shuttle is very convenient for traveling to and from the airport, beach, and Duval Street. I would definitely stay here again.

Review collected in partnership with DoubleTree by Hilton

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pa
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We absolutely loved this hotel .There were 4 of us in the room and it didn't feel overcrowded . Spacious clean rooms tastefully decorated . On arrival each guest is given a warm cookie in a paper bag which were delicious . The pool was spotlessly clean as was the rest if the hotel . Great bar and restaraunt .... More 

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Hotel Review Summarization

What travelers say

  • Free shuttle(27)
  • Very nice(24)
  • Pool area(21)
  • Duval street(17)
  • Breakfast buffet(15)
  • Chocolate chip cookies(4)
  • Friendly and helpful(3)
  • Diamond member(3)
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