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DoubleTree by Hilton Hotel Grand Key Resort - Key West

#25 of 45 Hotels in Key West
GreenLeadersBronze level
3.5 of 5
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3990 S Roosevelt Blvd, Key West, FL 33040
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Ranked #25 of 45 Hotels in Key West
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 3 days ago
Meghan V
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2,480 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Our vacation at DoubleTree has been amazing. The manager Don was very helpful, went above and beyond. My husband and I booked our excursion when my husband became very sick and we couldn't go. Don was incredible and handled everything for us. We definitely would recommend staying at the DoubleTree.

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4 of 5 stars Reviewed 5 days ago NEW

We had two double rooms. Although I adjoining, they did not accommodate. I was supposed to get a pool view did not get in either room but they made it right! The gave us complimentary breakfast for everyone for all three days. That was a value of $105.00 a day in meal savings. They really did go out of their... More 

Review collected in partnership with DoubleTree by Hilton

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Raleigh, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The hotel was nice overall, but they were doing construction in the rooms, which they did not make us aware of upon arrival. We were unable to rest in our room in the afternoon because the noise was so loud. Staff was less than friendly when we addressed this with them.

Review collected in partnership with DoubleTree by Hilton

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Tulsa, Oklahoma
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I celebrated our wedding anniversary by renewing our vows at the beach with only our children present. We reserved 2 rooms at this hotel, one for us and one for the kids. As a little surprise, they upgraded both of the rooms! We were thrilled to see the bathtub in our suite was a jacuzzi tub, and... More 

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Randaberg Municipality, Norway
4 of 5 stars Reviewed 6 days ago NEW

Peasefull place with good parking access but no beach nerby. Staff driving busses between resort/sentral town/beach was not too service minded; all depening on tip. Local map was not exact enough to guide our family to bus stop when returning from beach, so we took the long walk.hot! Be aware! Rather catch a cab. Personal was frendy, we had a... More 

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Miami
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

As a gold hilton honors member, Hilton is suposed to upgrade me to a better room, but what happened was the opposite, they gave me the worst two room of the hotel.I booked in advance the rooms with pool view. Well I was able to see the pool but far, intead i have a noisy bar view with no balcony,... More 

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maknowles, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More 

Hamden, United States
1 review
4 of 5 stars Reviewed 1 week ago

Reasonable room and food cost, free on-site parking and shuttle service to the beach and downtown. My family enjoyed the pool and I enjoyed the poolside bar. I have stayed here before and I will stay here again

Review collected in partnership with DoubleTree by Hilton

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Pompano Beach, Florida
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I traveled to Key West by car and I expected to check in via Booking.com. My Daughter booked two rooms and called the day before to confirm the reservations. I had my three year old Grand Daughter with me and along with the other people in my group. My Daughter came back to the car almost as quickly as she... More 

Was this review helpful? Yes 2
maknowles, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More 

Pompano Beach, Florida
1 of 5 stars Reviewed 1 week ago

Unbelievable!!!! My husband & i flew in from Buffalo, ny after two flight delays & spending the night at the airport with 2 restless kids ages 18months & 3 we were exhausted! !! i called the day before to confirm our reservation through hotel.com as well as the hotel!! upon arrival (on time!!!!) I was looked by the staff like... More 

Was this review helpful? Yes
maknowles, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More 

1 of 5 stars Reviewed 1 week ago

As a person of color from overseas i was told that America is a place of equality, the land of the free and the home of the brave. But upon our arrival i found this was all poppycock. I was greeted with rudness yet the others beside me were welcomed with pastries and drinks, the only people of color that... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Free shuttle(27)
  • Very nice(24)
  • Pool area(21)
  • Duval street(17)
  • Breakfast buffet(15)
  • Chocolate chip cookies(4)
  • Friendly and helpful(3)
  • Diamond member(3)
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Hotel & grounds (19)
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Pool/beach area (6)
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