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All 41 Key West hotels

DoubleTree by Hilton Hotel Grand Key Resort - Key West

3.5 of 5 Resort   |   3990 S Roosevelt Blvd, Key West, FL 33040
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Ranked #19 of 41 hotels in Key West
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A recent review
5 of 5 stars reviewed yesterday
Judith D Wellington, Florida, United States
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1,946 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
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English first
Wellington, Florida, United States
Contributor
19 reviews 19 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

cookies on arrival...yummy treat. restaurant is very good for all meals. nice outdoor food.. always a place to land at the pool. this is the place we return to when visiting with our daughter's family. they also five a florida resident discount.

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Astatula, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The customer service was fantastic. The employees were willing to help you with a smile. The front desk had a young man named James that was incredible. Great directions, information on best local beaches, and places to eat. Very professional and treated us like we were royalty! The cookies....... just a sweet treat that topped everything off. The free shuttle... More

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Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you have a vehicle with your family, this place is a gem in Key West. I didn't use a shuttle but with a car, it's minutes away from the Key West attractions. Pricing was good and the rooms are clean. Love the cookie gimmick they have. :)

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New York City, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We checked in the resort and we were put in a handicapped room, however we did not notice until the next morning when we went to take showers. The next day we asked that they'll exchange the room for a non handicapped room and after being interrogated they found us a room. A day or so later we were at... More

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WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Please accept our sincere apologies for the hassle and frustration this incident caused you. We strive to provide the highest quality service to each of our guests and we regret having dropped the ball with this charge. We appreciate you bringing this to our attention and for allowing us to make it right. We hope you will give us another... More

Guilford, Maine
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is a little out of the way, but has a great pool and a free shuttle. We used the shuttle our first night and decided to drive and pay to park the second night. The shuttle was fine, but we line to be on our own time schedule. The rooms were clean and we had a perfect location... More

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I arrived with 2 children and got a room overlooking the pool. Balcony is tiny and room need some TLC. When looking over the pool I noticed while there were limited cabanas and some sun beds in the shade - there are so many sunbeds without any shade at all. I asked if we could hire a parasol and was... More

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WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Please accept our sincere apologies if a member of our staff was rude or appeared rude to you. There is no excuse for rudeness. We take every review we receive very seriously, and your comment will be addressed at our staff meeting. We do not have umbrellas at the pool, but we do have some natural shade, which shifts with... More

Center Valley, Pennsylvania
Top Contributor
76 reviews 76 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for two nights, August 4th & 5th, tried to extend the stay, but the hotel was sold out. Breakfast was great, the pool is fantastic, our room had a balcony with a ceiling fan that overlooked the pool, which was nice. We wanted to do the trolley ride around the city and snorkel, and the concierge was a wonderful... More

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Fort Myers, Florida
Top Contributor
82 reviews 82 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel looks great, the pool is awesome and the service is excellent, Mark checked us in and great guy. The shuttle service to Duval street and back is a good incentive to be here, you donts have to drive.

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Denmark
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel appears a bit artificial with no life after 11pm, and we contacted afterwards the hotel regarding a potential lost item, I gave 5 calls, but they never called back. Fine shuttle service, but they overcharge for parking.

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WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Sorry that you were disappointed in the night life at the Key West DoubleTree. Most guests seeking nightlife go to Duval Street and that's why we provide complimentary shuttle service to and from it. Regarding your potential lost item, we do have a lost and found process in place. Please email Don.Ridley@Hilton.com for help. More

Exeter, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Stayed in May 2014. Lovely hotel in Key West. A bit of a way from downtown but the regular shuttle bus provided an excellent drop off and pick up service. Staff at hotel friendly and helpful. Pool area is really nice. Didn't try the restaurant. Would go back again.

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Hotel Summarization (Beta)

What travelers say

  • Pool area(38)
  • Very nice(36)
  • Free shuttle(33)
  • Duval street(27)
  • Breakfast buffet(25)
  • Rooms are clean(5)
  • Parking lot(5)
  • Chocolate chip cookies(5)
  • Old town(5)
  • Diamond member(4)

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort

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Hotel Style
#4 Green Hotel in Key West #7 Top resorts Hotel in Key West
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Number of rooms
216

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of DoubleTree by Hilton Hotel Grand Key Resort - Key West and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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