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Fairfield Inn and Suites Key West

#33 of 45 Hotels in Key West
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2400 North Roosevelt Boulevard, Key West, FL 33040
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Fairfield Inn and Suites Key West
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Fairfield Inn and Suites Key West
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992 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Midwest
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

More than often (and likely more than they think) the friendliness and understanding of the front desk team can make or break a hotel stay. The staff here absolutely made our stay. They were exceptionally polite and friendly. Upon check in, we were warmly greeted and provided with a welcome drink and beads, which was fun. As others have noted,... More 

Was this review helpful? Yes
jjdru429, General Manager at Fairfield Inn and Suites Key West, responded to this review

We look forward to having you back with us! Thank you for the detail feedback about our hotel and rooms as well as the wonderful feedback about our staff. Warm Regards, Jeremiah Drummond General Manager More 

Los Angeles, California
Top Contributor
91 reviews 91 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Not near Duval street and the standard double bedroom is very small. Free parking and continental breakfast is provided . Lobby and bar area is nice and staff is very helpful. Concierge can help plan your stay .

Was this review helpful? Yes
jjdru429, General Manager at Fairfield Inn and Suites Key West, responded to this review

Thank you for your review and feedback. Our location is located in the middle of Key West a couple of miles from the beach and a couple of miles away from the craziness of Duval. Warm Regards, Jeremiah Drummond General Manager More 

Mascoutah, Illinois
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We used out points and stayed here the first two nights of out trip to relax and unwind - and it was awesome. This is hands down the best pool in Key West. The bar is new so the guy was getting the hang of it (delicious mudslides), but there was no downside. Our room was upgraded to a suite... More 

Was this review helpful? Yes 1
jjdru429, General Manager at Fairfield Inn and Suites Key West, responded to this review

Thank you for the excellent review and great feedback about the hotel and our pool. Mudslide is always one of my most favorite drinks. We look forward to your visit the next time you come to Key West. Warm Regards, Jeremiah Drummond More 

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great location, just far enough away from Duval to be easily accessible and quiet. Nice clean, newer room and relaxing pool with cabanas. Covered parking and on site scooter rental. Pool bar has yummy drinks and a large iguana appeared to sun himself by the pool!

Was this review helpful? Yes 2
jjdru429, General Manager at Fairfield Inn and Suites Key West, responded to this review

Glad to hear you enjoyed your stay! Thank you for the nice review and positive comments on your room and the hotel. Warm Regards, Jeremiah Drummond General Manager More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

The room is barely large enough for 2 people. The room was clean. Had to ask for the towels to be replaced. The one garbage can is so small that it can maybe fit 3 pop cans in it before overflowing. The breakfast in the moring was poor. Worst powdered eggs I have ever tasted. I have tasted bad hotel... More 

Was this review helpful? Yes 1
jjdru429, General Manager at Fairfield Inn and Suites Key West, responded to this review

Sorry to hear that you didn't enjoy your stay. I will talk with my breakfast team about the eggs and coffee. We use standard liquid eggs that all Fairfield Inns use as well as the coffee is a standard. Thank you for the positive feedback about the staff. I do hope you will consider us the next time you are... More 

1 review
2 of 5 stars Reviewed 1 week ago

Front desk was the most unhelpful of any marriott property I have ever stayed. Internet connectivity issues that never got resolved. Overall dirty property. Only saving grace was the reasonable breakfast buffet (but barely)

Was this review helpful? Yes
jjdru429, General Manager at Fairfield Inn and Suites Key West, responded to this review

I apologize if the front desk wasn't helpful enough & WiFi connectivity failure. We certainly appreciate all of your feedback. We will definitely use it to continue improving our product and services More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My room was small but clean and comfortable. I didn't get to enjoy the pool, but it was clean and the pool bar was fully stocked. My only negative comment has to do with the noise. My room was in the outside section facing the parking area. I could hear every conversation and every car door close. All in all,... More 

Was this review helpful? Yes
jjdru429, General Manager at Fairfield Inn and Suites Key West, responded to this review

Thank you for the positive feedback about the staff and hotel. Sorry about the noise outside, I'm sure your next visit it will be quieter for you. Hopefully next time you will get to enjoy the pool. Warm Regards, Jeremiah Drummond General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Key West is not just a place to have fun but for me this week was about business. Anytime you travel for business to a location that is a vacation spot the challenge is to hopefully find a hotel that is quiet, offers all the amenities that one would expect from a nice property (business center, pool, hot breakfast, clean... More 

Was this review helpful? Yes
jjdru429, General Manager at Fairfield Inn and Suites Key West, responded to this review

Thank you for the outstanding review and great feedback about the hotel, our amenities and our staff! It is always great to share review like this with our team. I'm glad to hear your business meeting went well and look forward to your next stay with us. Warm Regards, Jeremiah Drummond General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Hotel stuff was super friendly, place was redone not to long ago and the rooms where awsome. Bed super comfy, the tv/ entertainment center was a nice choice , bathroom and shower were a nice touch. Room was super clean. The breakfast was very enjoyable, seating outside by the pool was a great start. Will def stay again when I... More 

Was this review helpful? Yes
jjdru429, General Manager at Fairfield Inn and Suites Key West, responded to this review

Thank you so much for the outstanding review and great feedback!! We look forward to your next stay with us! Warm Regards, Jeremiah Drummond General Manager More 

Richmond, Maine
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

They went out of their way to show how much they appreciate customer loyalty (sarcasm). Our trip ended with being charged for drinks at the Bar. Drinks that were consumed while we were not there. But they were nice about it...... they refunded the cost of the drinks but decided that the generous tip was well deserved. Next time in... More 

Was this review helpful? Yes 1
jjdru429, General Manager at Fairfield Inn and Suites Key West, responded to this review

I'm sorry to hear about this. I have spoken with my bartender and my front office staff and apologize for the mix up. It was not anyone intention to mischarge you or keep the tip. Please give us a call at the hotel and ask for the manager on duty I want to make sure you get your money back.... More 

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