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The Inn at Key West

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3420 North Roosevelt Boulevard, Key West, FL 33040
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The Inn at Key West
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The Inn at Key West
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1,860 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
246 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Awesome place to stay if in the Florida Keys! The pool was terrific and extremely beautiful with the canopy of lush tropical plants and palm trees surrounding it. They had waterfalls by the pool and plenty of seating and two cabanas that were lovely. Our room was very pleasant and the beds very comfortable! The staff was professional and very... More 

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

tanyasm Thank you for writing. I will share your review with my staff. It was a pleasure serving as your home away from home. Please come see us again soon. Yours in hospitality, Bill More 

Great Falls, Montana
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Had a reservation ... arrived at 10:30 pm and kid at front desk told us "within the last hour your tub flooded and we have no other rooms." He sent us down the road with a letter "guaranteeing" our room rate and comparable room. The hotel he supposedly called and then sent us to was twice the rate and laughed... More 

Was this review helpful? Yes 1
Bill D, General Manager at The Inn at Key West, responded to this review

edie t I am sorry to hear about your experience with us. As trip advisor does not give us any contact information please contact the hotel and I would be glad to get to the bottom of your concerns. Its my intention to regain your support in hopes you will give us another shot at your business. Yours in hospitality... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Maybe the fault is because the photographer know how to take nice pictures that impress you. When we got our room key I was surprised to see a totally different room that impressed me when we decided to book at The Inn, dark carpet that not feels good to walk barefoot , low ceiling, terrible smell , the only thing... More 

Was this review helpful? Yes 1
Bill D, General Manager at The Inn at Key West, responded to this review

KFlorida2015 Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful... More 

Fort Worth, Texas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I was so disappointed in this hotel. We stayed in Room 252 for 2 nights. There is a significant gap, about 1/2" under the door to the room that you can feel the heat from outside coming into the room. The a/c was set on 61 the entire time and the room never cooled off. Although not the hotels fault,... More 

Was this review helpful? Yes 2
Bill D, General Manager at The Inn at Key West, responded to this review

Michelle J Please accept my apologies for your less than satisfactory experience. Its my hope that you will give us another opportunity to serve you. Yours in hospitality, Bill More 

San Francisco, California
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

My family and I stayed at this hotel from July 5-7 2015 . We are very upset about our stay. We had two rooms and both rooms smelled awful! One smelled like smoke and the other smelled like mold. We are all very disappointed! We mentioned it to the front desk and they simply said they would spray room deodorant.... More 

Was this review helpful? Yes 3
Bill D, General Manager at The Inn at Key West, responded to this review

Dear Monique K Thank you so much for taking the time to share feedback. We are disappointed to learn that we could not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action at once. We are deeply sorry. Please forgive us. We hope that you will give us another try... More 

Nashville TN
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

When we checked in and got to our room. The sheets had stains, the trash was full. We got our room moved, but the second room the air conditioning wasn't working well at all, (i thank goodness asked the right person, he was maintenance) he told me to call and get a room swap, I explained we just did.. he... More 

Was this review helpful? Yes 1
Bill D, General Manager at The Inn at Key West, responded to this review

Thank you for taking the time to provide feedback about your stay. I am disappointed to learn that we failed to meet your expectations. Please accept our apology. Very Respectfully, Bill More 

Pompano Beach, Florida
1 review
5 of 5 stars Reviewed 1 week ago

While visiting Key West, the Inn is an amazing place to stay at; perfect location, clean place, room and bathroom, friendly staff, easy check in/out, I simply wish there was a microwave available in my room.

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

NiceTouchedPictures Thank you for taking the time to write such a wonderful review. It makes my day to see we were about to provide you with such great service. Thanks again Yours in hospitality Bill More 

Vienna, Austria
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for one night - and were so glad having such a fantastic pool area. Everything is arranged really great! Fair prices at the pool bar and a very friendly staff! The rooms are not big but enough for one night. Only minus: air condition is quite loud...

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

siginetz Thank you so much for your taking the time to write a review. i am glad to see you enjoyed your stay with us. We look forward to seeing you again soon Yours in hospitality Bill More 

1 review
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am not one to take to posting reviews and was not planning on writing this post. I tried to handle this between the hotel management to voice my complaint as well as worried that others may suffer the same fate if left untreated or not checked. I called several times to the hotel to talk to the manager and... More 

Was this review helpful? Yes 9
Bill D, General Manager at The Inn at Key West, responded to this review

Corrie L, First let me apologize that you were not contacted during our stay with us. I take your issue very seriously. I have contacted a 3 party company to do a through inspection of your room and will be contacting you today with those results as well. Please accept my sincere apologies Bill More 

Chicago, Illinois
Level Contributor
13 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Since we are visiting with our family we wanted to choose a hotel that had a nice pool for the kids! I checked other reviews and they all said this was the best pool in Key West. The pool was huge, the kids were in heaven. Since the weather is so beautiful here we spent our afternoons by the pool.... More 

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

cityscenes1 Thank you for choosing to stay with us. I am very pleased that you liked our pool. I will share your kind words with Zak he will be very pleased. Bill More 

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