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The Inn at Key West

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3420 North Roosevelt Boulevard, Key West, FL 33040
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The Inn at Key West
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1,838 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We recently stayed at this hotel as part of our honeymoon for 5 nights. Having not been to Key West before we were unawares this hotel was so far from Duval Street and the 'hub' of KW. We now know for next time. On arrival I asked how we got to the main are of the town and was told... More 

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

Lfraz Thank you for taking the time to write a review. Please accept my apologies for our location not being a little closer to downtown. Additionally I am very sorry that the resort fee was not explained to you when booking the reservation. Thank you for your kind words about housekeeping and Bob I will share them with him. Yours... More 

Nashville, Tennessee
Contributor
20 reviews 20 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked here at the last minute for a week get away 25th anniversary. Although our flights had major issues and we were 6 hours late to arrive, we were greeted with a king and friendly face. Everything went smoothly for check in, then we walked into our room. This was the best room we had stayed in years. The... More 

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

WSmitty Thank you for your wonderful review. Housekeeping will be so happy you enjoyed your accommodations. Yours in hospitality Bill More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I chose this amazing secret place over the overpriced locations in the area, due to the poor reviews of the other locations. We paid Half the Price, but received the Most Amazing service in a very Clean and Spacious Room. I so wish we were staying longer to enjoy the resort style relaxation, The Inn offered. The... More 

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

Shirin P Great to hear about your experience with us, We pride ourselves in providing great experiences with each and every one of our guests, Please let me say on behalf of all of our staff it was a pleasure having you stay with us. Yours in hospitality Bill More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

What a beautiful relaxing resort. The staff was excellent and the pool area very relaxing. We very much enjoyed our stay and wish we had more time. No doubt we will go back again. Check this place out.

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

Chevitz1 Thank you for your kind words. Great to hear you enjoyed your stay with us. I look forward to seeing you again soon. Yours in service Bill More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

An older motel that has been updated, it is a nice place to stay that won't "break the bank". It is located a bit from the old town, but we rented bicycles (a pair of tandems) which were delivered and picked up, and toured most of the island. Known as the "Inn", it is loved by the locals. If you... More 

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

Bryan L Glad to hear you loved our pool area. We always try to keep our rates reasonable for our best asset you the hotel guest. Thanks again Bill More 

Houston, Texas
Top Contributor
162 reviews 162 reviews
26 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 1 week ago

I was immediately impressed when I walked into the beautiful lobby and was warmly greeting by the night clerk. She was very welcoming and got our stay off to a great start. The room was lovely, with granite counters, cute décor and comfy beds. There was a hot tub next to an absolutely beautiful pool. We relaxed at the bar... More 

Was this review helpful? Yes 1
Bill D, General Manager at The Inn at Key West, responded to this review

arienne410 I am very happy to learn of such a positive first impression we provided you with when staying with us. Thank you very much for your review. I will be sure to share it with my staff during my next stand up meeting. Yours in hospitality, Bill More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

A few years ago my family and I came here for a few days on our vacation. It was awesome and we loved it, so we came back. This trio was not quite the same. We arrived at 12 for early check in, knowing that the room wouldn't be ready yet. We went and walked around Duval street for a... More 

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

ktromble I am very sorry to hear about your experience. I would like to talk to you further if at all possible if you could give the hotel a call and as for myself. Again I apologize for your negative experience with us. Yours in hospitality Bill More 

1 review
5 of 5 stars Reviewed 1 week ago

My stay was great, very clean hotel, great service. Pool was really nice especially Arlen, great bartender also the chicken nachos are delicious. Parking is safe for your car. Also the rooms are pretty quiet.

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

John V Thank you for writing a review. I will Let Arlen know you appreciated his service. We hope to see you again soon. Bill More 

Gettysburg, Pennsylvania
1 review
1 of 5 stars Reviewed 1 week ago

Hotel staff lacked friendly customer service. Hotel "manager" Jenna was extremely rude and had a serious attitude. Air conditioning in room didn't work, reported it and their remedy was to close the curtains to keep the sun out. Beds were very hard and uncomfortable, curtains falling down off of rod, room door wouldn't close properly letting in daylight. Only decent... More 

Was this review helpful? Yes
Bill D, General Manager at The Inn at Key West, responded to this review

Dear chadpa01 Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week. Yours in Hospitality, Bill More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel was nice. We liked the pool and bar location and layout. Our room would not get cool, air conditioning leaked on the floor, refrigerator did not cool drinks and it could not be adjusted. We told staff about AC problems but no one ever showed up to check it out. Our room door was not shut all the... More 

Was this review helpful? Yes 1
Bill D, General Manager at The Inn at Key West, responded to this review

Andrew C I am very sorry to hear that we didn't meet your expectations with your recent stay with us. I will get with my housekeeping and engineering departments to get your issues resolved for the future. Thank you so taking the time to write a review. My sincere apologies Bill More 

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