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All 41 Key West hotels

Sheraton Suites Key West

3.5 of 5 Hotel   |   2001 South Roosevelt Boulevard, Key West, FL 33040
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Ranked #26 of 41 hotels in Key West
A recent review
5 of 5 stars reviewed 1 week ago
Jennifer A Southampton, Pennsylvania, United States
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1,369 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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English first
Southampton, Pennsylvania, United States
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Book here and you won't be disappointed. Courtesy shuttle to and from downtown. Easy check in and a staff that will go above and beyond for all family members. They have an extraordinary pool, hot tub and fitness room. Rooms are sensational and fully equipped. Their restaurant too you can't go wrong with. Loved the breakfast buffet ... so much... More

Was this review helpful? Yes 1
WestinKW, Manager at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More

Fridley, Minnesota, United States
1 review
5 of 5 stars Reviewed 1 week ago

We booked our wedding reception at the Sheraton. The food was amazing! Working with the staff was easy, and as the bride I felt I was taken care of all night. We had 40 guests and everyone had a good time. I couldn't have been happier with having our wedding here. We also had a free upgrade, as the wedding... More

Was this review helpful? Yes
WestinKW, Manager at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Torbisco Marketing Director More

Gloucester
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the choice of accommodation when we visit Key West. Big, clean, great rooms, great pool with great poolside service, ample parking, beach across the street, shuttle to downtown, and good customer service. The only tiny suggestion - keep the hotel restaurant open later. Will be back.

Was this review helpful? Yes 1
WestinKW, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back in the future! Warm regards, Lourdes Torbisco Marketing Director More

Miramar, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

OMG we wish we could have stayed longer my guest and myself and my wife loves this hotel.. they upgraded our room to the ocean view suite...amazing...we can't wait to go back..Kasey and staff was wonderful they gave us a shuttle bus without us asking they made sure we was well taking care of..the food was great the bartender and... More

Was this review helpful? Yes
WestinKW, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this good review! We are glad to hear you enjoyed your stay with us. We will make sure to pass along the good review to Kasey and the rest of the team. Thanks again and we look forward to welcoming you back in the future! Warm regards, Lourdes Torbisco Marketing... More

Palm Beach, FL
Top Contributor
80 reviews 80 reviews
4 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 2 weeks ago

There was a mix up with our reservation which the staff eventually resolved and the manager was very helpful. We waited for 2 hours for the resolution. Our room overlook the pool and it was noisy. We did bed use the pool as it was packed with screaming kids and drinking adults. This hotel is away from the action of... More

Was this review helpful? Yes 1
WestinKW, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your room and that the managers were able to help resolve your reservation issue. The Sheraton Suites is a family friendly hotel. Thanks again for your review. Warm regards, Lourdes Torbisco Marketing Director More

Massachusetts
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Left two pair of swim shoes outside my door after rinsing them off and someone took them. Who takes swim shoes? Also talked to management twice and they did nothing didn't offer to pay for them or cut us a rate I got offered a breakfast coupon. My husband has diabetes and needs those swim shoes for his feet. You... More

Was this review helpful? Yes 1
WestinKW, Manager at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Lakewood, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

We planned our wedding and reception through Kasey Harris as the Sheraton and couldn't have been happier! We live in Ohio and came into Key West on a cruise to get married on the beach and then have a brunch reception at the Sheraton. Because we do not live in the area I had to just go by pictures and... More

Was this review helpful? Yes
WestinKW, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay and that you had a memorable wedding day with us! We will make sure to pass along your good review to Kasey and the rest of the team. Thanks again and we look forward to welcoming you back in... More

Orlando, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Close to Smather's beach, but Smather's has seaweed and is not my idea of a 'swimming' beach. Free shuttle to downtown, get there early as the shuttle fills up very quickly. It is okay to tip the drive a dollar per person, more if you want. Be sure tp speak to the concierge and they can assist with buy one... More

Was this review helpful? Yes
WestinKW, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay with us and look forward to welcoming you back in the future! Warm regards, Lourdes Torbisco Marketing Director More

Bluffton, South Carolina
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Our room has big red ants, the coffee bags aren't the correct ones for the coffee maker & spill out all over the counter. That's OK right? I'm sure somebody just made a mistake. I call the front desk & the guy was nasty. He sent somebody up with more coffee bags. I told the guy to come in &... More

Was this review helpful? Yes
WestinKW, Manager at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

New York City, New York
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights in a suite with 2 queen beds. Enjoyed the food at the restaurant where we ate both dinner and breakfast. Nice location with Smathers Beach across the road. Hotel shuttle service to the marina was great as it allowed easy access to many restaurants and guided tours.

Was this review helpful? Yes 1
WestinKW, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this positive review! We are glad to hear you enjoyed your stay and look forward to your return visit! Warm regards, Lourdes Torbisco Marketing Director More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(31)
  • Pool area(22)
  • Free shuttle(15)
  • Duval street(14)
  • Smathers beach(11)
  • Hot tub(9)
  • CUSTOMER SERVICE(4)
  • Old town(4)
  • Rooms are spacious(4)
  • Friendly and helpful(3)

Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton

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Near Sheraton Suites Key West

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
An oasis from the everyday, the Sheraton Suites Key West is a luxurious all-suite hotel. Near Smathers Beach, Duval Street, Mallory Square, fishing, snorkeling, windsurfing, biking, or kayaking. ... more   less 
Number of rooms
180

Questions & Answers

Questions? Get answers from Sheraton Suites Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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