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All 41 Key West hotels

Pier House Resort and Spa

4.0 of 5 Resort   |   1 Duval St, Key West, FL 33040
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85%
Ranked #9 of 41 hotels in Key West
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Matthew R Lake Villa, Illinois, USA
  • Reviews (1,149)
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  • Room tips (319)
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1,149 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (319)
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English first
Lake Villa, Illinois, USA
Contributor
20 reviews 20 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed in Dockside suite and had the perfect room. Service overall was excellent. Food at hotel was great as well. Had occasional WiFi issues but overall this place is great and pretty fairly priced overall.

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

The Pier House felt like we were at home. We couldn't hear other guests; it was that private. Pier House has its own private beach with lounge chairs and furnishes beach towels to the guests. Overlooking the private beach is a restaurant. The grounds are lush and offer many photo opportunities. The only negative we found was the required $20... More

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Chicago, Illinois
Contributor
16 reviews 16 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Pier House Resort is a wonderful and luxurious resort. It set the stage for one of our nicest vacations ever. When we drove into the parking area at the end of Duval Street, we could tell that this was a special place. The hotel is located directly on the beach in a prime location, central to many Key West... More

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Having traveled a fair bit over the years I can report that I now expect disappointment as the norm. I’ve been conditioned by endless stays in paper-thin rooms with clogged plumbing, poor staffing, foul odors and inattentive staff while these places claim to be luxury hotels and resorts. Seems the only luxury offered would be their pricing. It is the... More

Was this review helpful? Yes 3
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for taking the time to fill out a survey and for making the Pier House Resort and Spa your prefereed resort in Key West. I am glad that you took advantage of its great location and experienced the first class service that we provide. My team prides itself on customer service and I hope to see you soon... More

Melbourne, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I have been going to Key West for so long that we can remember when you could get a room on Duval at a nice hotel for $39/night. Of course those days are long gone. We've stayed pretty much everywhere from The Reach to La Concha, but this was our first stop at the Pier House and... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for taking the time to fill out a surevy and I am glad that we met your expectations. On your next visit to the Pier House, please visit our website as you will find all of our room types listed there as well as the best price. I look forward to your next stay. Regards, Joe Dantoni More

Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just got back from the Pier House Resort and it was fantastic! Everyone was so friendly from the time I booked until the last door closed. Staff remembered us and made us feel welcome. We spent most of our time on the beach and it was excellent! With the heat, we felt lucky we had a pool and beach.... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for staying at the Pier House and I am glad you enjoyed your time. I hope on your next visit you get the opportunity to try our restaurant, One Duval, as it has a great variety of entrees that appeals to all taste. We have a very talented Chef and you will not be disappointed. I look forward... More

West London, UK
Contributor
16 reviews 16 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in early June 2014. It is centrally located in Key West and right on the beach. The staff are very helpful and accommodating. We had booked a garden-view room but changed to a sea-view room after the first night as the garden room was a little noisy. It’s worth paying the extra for a sea-view room which... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for taking the time to fill out a survey and for staying at the Pier House Resort and Spa. I am glad that you enjoyed many of the ameniteis of the resort and I look forward to seeing you soon. Regards, Joe Dantoni More

Poynton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here 3 nites last month; is located right at end of Duval street with all the action within a 10 min walk. On site car parking ($20 per nite!) Nice air con/ humidifier/ fan in room excellent shower with all soaps etc. Beach bar 7 restaurant Pay extra for beach/seaview rooms Good small Chart Room bar Free beach loungers... More

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for staying at the Pier House Resort and Spa. I am glad that you took advantage of its many amenities and you are correct when saying call our in house reservationist for more details about your stay. They look forward to booking the right room for you. I hope to meet you on your next visit to the... More

Anaheim, California
Contributor
15 reviews 15 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As with many of my reviews, I like to post my reviews while I am still checked in. So, it is Monday, June 30, 2014, and I am here at the Pier House hotel / spa and I am pleased to report that my wife and I are extremely pleased. Location: the hotel is on the water at the very... More

Was this review helpful? Yes 3
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for taking the time to fill out a Trip Advisor survey and I am glad that you enjoyed your stay at the Pier House. My team orides itself on customer service and the property is ranked within the top 20% of Independent Hotels across the US. I look forward to seeing you soon at the Pier House. Regards,... More

United States
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Jut got back from five nights at the resort at the end of Duval Street in Key West. Third time visitor there. This hotel has really helpful and pleasant staff, from the young men who disperse the beach beds, to the concierge, to the front desk staff to the beach bar team. All great people with nothing too much trouble... More

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for stayiny at the Pier House Resort and Spa and for making it your preferred hotel in Key West. I am glad you took advantage of its many amenities and I hope to see you soon at the Pier House. Regards, Joe Dantoni More

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Hotel Summarization (Beta)

What travelers say

  • Private beach(33)
  • Very nice(24)
  • Mallory square(17)
  • Duval street(13)
  • Pool area(3)

Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Reservation Options:
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 On the Beach Hotel in Key West #3 Luxury Hotel in Key West #3 Top resorts Hotel in Key West
Hotel Class
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Caribbean Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
Number of rooms
142

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