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Pier House Resort and Spa

4.0 of 5 1 Duval St, Key West, FL 33040
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Certificate of Excellence 2014
Pier House Resort and Spa
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Pier House Resort and Spa
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1,340 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Moscow, Russia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Its a very nice hotel/resort in KW next to SunSet broadwalk. Nice staff, excellent service, big room and comfortable bathroom, very good bed and balcony. Big parking. We had perfect time there. We lived in SPA building and it was quite.

Was this review helpful? Yes
Bedford, New Hampshire, United States
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As a repeat guest at the Pier House, I noticed some nice improvements since my last review. The pool area now has brand new Frontgate loungers and tables, making a beautiful pool area even nicer. The towels were also brand new and rival any luxury brand. The grounds are stunning and well maintained. Of course, the number one reason to... More 

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Matt P, I am very happy to read that you have taken notice to our team's efforts in continually improving our guests' experience at the Pier House Resort & Spa. I means a lot to our team. I also hope that on your next visit you are able to experience our newly renovated award winning full service Spa. We... More 

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Pier House is ideally situated on the beach and Duval Street. The beach is small, but private so it doesn't get too crowded. The staff was superb as was the breakfast. (we didn't have lunch or dinner there) Our room location wasn't the best, due to its proximity to the Chart House Bar. It wasn't a huge problem for... More 

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear JudyFW16, Thank you so much for your comments about your recent stay. I apologize for the noise from the Chart Room and will be sure to address this with our team. I do hope, however, you had an opportunity to visit the famous Chart Room Bar as it is known for the place that Jimmy Buffett played early in... More 

Pompano Beach, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The Pier House is a first class resort. Beautiful view, great resort, friendly staff, and excellent location. Our room was the best. My wife and I decided to go to Key West to celebrate my retirement. We wanted to stay at a 5 star resort, and the Pier House was definitely a 5 star resort.

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Fred B, Congratulations on your Retirement!! Glad you chose the Pier House for this remarkable achievement. I hope that you were able to treat yourself in our award winning Spa.....but if not, I hope that your many trips to Key West while retired will allow you to indulge. See you soon! Best Regards, Andy Preslar More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is the best Hotel on the island, if you want beach access, close to Duvall, and lots of shopping! The staff is always very helpful and courteous. The rooms are always clean. We go to Key West every year and we always stay here!

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Triplett3, Thank you so much for your continued loyalty to the Pier House. I am glad that you can find luxury comfort while having all that Duval Street and Mallory Square has to offer just steps from our front doors. Looking forward to meeting you personally on your next visit..... Best Regards, Andy Preslar More 

Burnsville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

A GREAT place to stay. Just a short walk to Mallory Square and other popular spots. Best staff of any hotel EVER! Close to great restaurants and shopping. The pool and beach area are very nice. A very nice value.

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Ginger J, Thank you so much for your kind words about our team. They do truly care about the experience of our guests. I will be sure to share your comments with the entire staff. I hope that when you return to Key West that you will chose the Pier House Resort & Spa again or one of our... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here the week of our wedding. 1/14-1/22....The hotel is gorgeous, clean and perfect location! Excellent customer service!! We had the best time! We will for sure be back to stay at The Pier House soon!

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Jackie Binford, First and foremost, congratulations! I am happy that you chose the Pier House Resort & Spa for your wedding. I hope to meet you personally when you return to Key West. Thank you for your business! Best Regards, Andy Preslar More 

Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

First let me state that this property is at the end of Duval Street. Walk a block south and you are at Mallory Square (great for sunset parties). Walk a block East and you start "Duval Street" where you can shop, eat, drink to your hearts content. A great location. Staff is great. From when you first walk in to... More 

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Bob M, Thank you so much for your wonderful comments about your stay. I am very proud of Tony and his efforts to ensure your comfort was met!! He is truly a shining star. I am also pleased that you enjoyed your experience with our Harbor View Cafe for breakfast. I can hope that your next trip from the... More 

Winston Salem, North Carolina
Contributor
15 reviews 15 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I just got home from a five night stay at The Pier House Resort. It was amazing. Rooms were very clean, service was awesome. The guys waited on us hand and foot at the "beach". We had a garden room and it was beautiful and very private. The landscaping was out of this world. This is one... More 

Was this review helpful? Yes 3
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Reneenedriga, I am so happy that you and your husband were able to relax and enjoy yourself at the Pier House Resort & Spa. I will be sure to celebrate your comments with our beach team as I know they care very much about the experience that they provide our guests! I hope on your next visit you will... More 

Baltimore, Maryland
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I was looking for a hotel in a good location and had good reviews. I found it at Pier House Resort and Spa. It was beautiful and exactly what we wanted. The rooms were outstanding. The location was perfect and we were walking distance to all the favorite spots. The staff couldn't have been any friendlier. Andy and Les were... More 

Was this review helpful? Yes 2
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Jane Y, Thank you very much for your comments and thank you for your business. I will be sure to commend Andi and Les for there outstanding commitment to excellence at the Pier House. I hope that your next visit you will be able to enjoy more of our services such as One Duval, our boutique luxury dining experience.... More 

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Hotel Summarization (Beta)

What travelers say

  • Private beach(33)
  • Very nice(24)
  • Mallory square(17)
  • Duval street(13)
  • Pool area(3)

Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Number of rooms: 142
Reservation Options:
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#3 Top resorts Hotel in Key West
#5 Luxury Hotel in Key West

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