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Pier House Resort and Spa

Certificate of Excellence
Hotel website
1 Duval St, Key West, FL 33040
Best prices for: 1 room 1 guest
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Pier House Resort and Spa
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1,484 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We stayed 3 nights at the Pier House and it was wonderful. The property is perfectly situated so you can get to restaurants and Key West activities quickly. The room was spacious and fine for when we needed it. The amenities on property such as a spa, bars, restaurants were terrific. The private beach was perfect to watch the sunset... More 

Was this review helpful? Yes
Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

My stay at Pier Resort and Spa was fantastic! I was greeted by 5 staff with smiling faces when I arrived. We were able to upgrade to a suite (801) with no hassle. The views from our suite could have been better but we could see sunset pier from our windows. Also, our balcony was not private and did not... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My daughter an I enjoyed our stay at the Pier House. Staff was accomodating. Had a beach area which is rare for Key West hotels. Did not need a car as it was located near everything you could want from Key West.

Was this review helpful? Yes 2
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for staying at the Pier House Resort and Spa and I am glad that we met your expectations. The resort offers many amenities such as beach service for your chairs and towels, daily live music, free shuttle service up and down Duval St., and many more. I look forward to seeing you soon and I am glad you... More 

Indianapolis, Indiana
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been going to Key West off and on for 15 years and have stayed at the Pier House for every stay except the first two until we found it. It has a wonderful location at the end of Duval street near Mallory Square. It is clean and comfortable. Everyone is friendly and courteous. I love their own beach... More 

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for taking the time to fill out a survey and for your partnership. The team and I appreciate your business and I am glad that you took advantage of many of the amenitites we have at the resort. I hope you took advantage of our free shuttle service and I look forward to saying hello on your next... More 

Woodbridge, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is my follow up from my stay there this week. When checking in on Memorial day I inquired again regarding the parking fees not mentioned until after you booked the room & receiving the confirmation notice. Joe I have been in the travel business for over 30 years. You know the Federal Trade Commission made a ruling back in... More 

Was this review helpful? Yes 2
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Ed thank you for your taking the time to fill out a survey and I appreciate your feedback. In regards to the parking fee, it is on the confirmation letter and will be added to the website. I am glad that you enjoyed your stay and I do look forward to meeting you on your next stay. Regards, Joe Dantoni More 

Birmingham, Alabama
Top Contributor
78 reviews 78 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here with my 2 adult children- super staff and great location. Room was very spacious- -AC could have been a little cooler... very quiet room also... had a nice view of pool and gardens.... Beach bar was fun in afternoons with drinks and music- nice breeze... Staff always spoke each morning and we took the shuttle to the... More 

Was this review helpful? Yes 2
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for staying at the Pier House and I am glad that you have made the Pier House the hotel of choice in staying in Key West. I look forward to seeing you soon. Regards, Joe Dantoni More 

New Jersey
Top Contributor
58 reviews 58 reviews
5 hotel reviews
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A friend and I spent a week in Key West this past May at the Pier House. While we always stay here it has become better under the new management. As always the location at 1 Duval Street cannot be beat. Immediately to the west just off the property and across Duval Street is the Tiki bar and sunset pier... More 

Was this review helpful? Yes 4
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thanks PJK for your comments and I am glad that you are a partner of the Pier House. I look forward to seeing you soon. Regards, Joe Dantoni More 

West Branch, Michigan
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I stayed at Ocean Key twice now and loved it, I tried Pier House by recommendation from some girl at a bar (must have been drunk) I was not impressed at all! We had a spa room, no place to look out and have a nice cup of coffee in the morning! I booked through HOT Wire and I think... More 

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

I am sorry that you did not enjoy your stay. You should have called our in house reservations team to book your room as we have many different room types to select from. If you wanted an ocean view, you could have asked the third party company you booked through. Regards, Joe Dantoni More 

Indianapolis, Indiana
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Pier House is in a prime location within walking distance to the heart of Key West. Our room overlooked the private beach, we had a very large balcony and could watch the sunset every night but part of our balcony was not private, we could look over or up or down onto others balconies. We never felt this was... More 

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for sharing your husbands birthday at the Pier House and I am glad that you and your husband enjoyed your stay. I hope you had a chance to visit our new fine dining restaurant, One Duval. I look forward to seeing you soon. Regards, Joe Dantoni More 

Goshen, Ohio
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

Staying in Key West there is only one place I stay Pier House. You feel like your someone special the way the staff treats you. My deluxe suite with ocean view was awesome. Location is key in Key West and this hotel is right on Duval street. I can't wait to visit there again.

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Sonny thank you for your survey and for being a partner of the Pier House. I am gald that the Pier House is your resort of choice in Key West and we look forward to seeing you soon. Regards, Joe Dantoni More 

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