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Pier House Resort and Spa

Certificate of Excellence
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1 Duval St, Key West, FL 33040
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Pier House Resort and Spa
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Pier House Resort and Spa
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1,425 reviews from our community

Traveler rating
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    341
    98
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    47
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (425)
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1 review
5 of 5 stars Reviewed yesterday NEW

Excellent accommodations right on Duval. Rooms and baths are very nice and updated. Spa is exceptional and a very helpful staff. The resort has a nice little beach, heated pool and hot tub, all with bar service. The entire staff at Pier House was exceptionable, all friendly and always wanting to make your stay enjoyable.

Was this review helpful? Yes
Pittsburgh, Pennsylvania
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We are frequent visitors to Key West, usually at least twice a year, and stay in different places in old town each time. We traveled with our 2 teenaged children and wanted a nice secure place that we wouldn't worry about the kids when we were apart. We've stayed before at the Pier House and have always had a fantastic... More 

Was this review helpful? Yes 5
Washington DC, District of Columbia
Top Contributor
129 reviews 129 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I chose this hotel based on other reviews on this site. Booked a room in the spa building. Ended up in room 626 at the top of the main stair case, next to the elevators, overlooking a street. The building itself needs some work-carpet was old and stained, water leak on the ceiling. Long story short is that we moved... More 

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear WFleet, Thank you for sharing your experience with us and I sincerely apologize for the short comings of your first room. We are actually in the midst of replacing all of this carpeting in the Spa building and moving towards a better solution that is more conducive to our Key West environment so that it will hold up better.... More 

Grasonville, Maryland
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Go to the beach bar on Friday after four you have the treat of hearing a Key West long time musican Joel Nelson. Joel also plays with Paul Cotton from Poco once or twice a month at Schooners. The girls behine the bar are friendly and the food is great. Check out the view before sunset with the party boat... More 

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Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear jim r, I am excited to hear that you enjoy Joel as much as we do and glad that you were able to kick things off right at our Beach Bar & Grill. I must stay that we do have the best musicians that bless us with their talent every day. We start our live music daily at 12pm... More 

New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My mom, daughter and I had a wonderful 3 night stay last week. The service was amazing. Lee scheduled great trips to see the sunset from a beautiful sloop sailboat and a wonderful dolphin experience. The beach is small but the staff is there to find you a seat and help you get set up. Fabulous drinks, Mallory Square, shopping... More 

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Katharine66, Wow...what an experience for 3 Generations to share this trip together. Thank you for allowing us to be a part of it and I am very happy that we were able to enhance this trip for you. I hope that you three are able to make this an annual trip and if so, you can always reach out... More 

NJ
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Pier House 2/26 to 3/3. This was a weekend getaway for my husband and myself, I don't know that I would bring the kids back here to stay, I see it more as an adult resort. We were in the spa building, room 622. The room was beautiful, bathroom wonderful and bed very comfortable. We had... More 

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear marycaym, Thank you so much for your comments and your account of your time at the Pier House. I am happy that you were able to take advantage of our perfect location and that our food & beverage team was able to delight. I will also take a look at our pool area during our peak seasons with regards... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

There is nowhere else we would rather stay in Key West, we have visited 15 times and stayed at the Pier House the last 3 times, we won't even consider anywhere else, simply spectacular! The beach is awesome as is the pool. The Chart Room is so fun for a nightcap (and peanuts and pretzels). Thank you for a wonderful... More 

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Mjc201, Happy belated birthday and thank you for your visit to the Pier House. I am happy to read that you were able to relax and truly enjoy yourself while in Key West and that we were able to be a part of that. I hope that you can make this an annual birthday trip and that we can... More 

Asheboro, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had stayed at another nearby resort during our previous visits to Key West. We chose Pier House because of more reasonable rates and discovered that we liked Pier House much better! The grounds were beautiful, the pool/beach area much more relaxing, and all service was excellent!

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Sharon B, I am happy that you decided to chose the Pier House Resort & Spa over your previous locations and even happier that you found us to be your perfect fit. We take pride in our perfect location at the end of Duval Street and on the Gulf of Mexico and are glad that you did too. Our... More 

Florence, Italy
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The location is the best. The hotel has been spruced up since our last visit and the service was great. Everyone that we dealt with was friendly and did a great job. We would recommend this hotel to everyone

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear jim L, As you always hear, referrals are the greatest compliment.....so Thank You for recommending us to everyone. I am happy that you had a great experience with us and I hope that you were able to enjoy our fine dining restaurant, One Duval. This is a true culinary treat where our executive chef as created a three or... More 

Senior Contributor
32 reviews 32 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

If you're looking for high end luxury, this is not the place. Although you'll pay high end rates for the location. Great location, right at the pier and great water views if you get an ocean view room. Very friendly staff, but the rooms are not at all impressive. Three out of three TVs In the room didn't work on... More 

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Marlene R, Thank you very much for your invaluable feedback and I greatly apologize for the encounters you experienced with your TV's and our floors. I am unsure what part of April you stayed in but I am very happy to report that just this week we completed a 100% resort wide upgrade of our TV's to brand new... More 

Hotel Review Summarization

What travelers say

  • Private beach(32)
  • Very nice(22)
  • Mallory square(17)
  • Duval street(11)
  • Pool area(3)
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Beach (22)
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Standard King Room (58)
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The Hotel (47)

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