We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pier House Resort and Spa

#10 of 45 Hotels in Key West
Certificate of Excellence
Hotel website
1 Duval St, Key West, FL 33040
Special Offer
50% OFF 3RD NIGHT
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Pier House Resort and Spa
Professional photos View all
Browse nearby
Pier House Resort and Spa
Add Photo Write a Review

1,604 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,012
    369
    113
    57
    53
See reviews for
256
892
24
22
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (479)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1604)
  • Mar-May only
    (432)
  • Jun-Aug only
    (487)
  • Sep-Nov only
    (344)
  • Dec-Feb only
    (341)
All months
Port Saint Lucie, Florida
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

My favorite part of the AMAZING HOTEL is the WATERFALL there are many great features of the hotel but my favorite part of it is the waterfall. Ana Camarotti is the architect/designer (and do I have to mention she is also a dentist) who designed the beautiful waterfall at the Pier House!!!!!!!!!!!!

Was this review helpful? Yes
Lima, Ohio
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fourth time to Key West and second stay here. This time I booked an ocean view suite and the view was fabulous. The location can't be beat. You are close to many great restaurants, the bight and Duval Street. My husband and I both love it here. The beach area is also very nice and we love spending time there.... More 

Was this review helpful? Yes
New Rochelle, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband an I visited this resort on July 19, for 3 nights. We absolutely loved it. They have there own private beach which was marvelous. The staff was amazing, everyone there were so friendly from the guests to the staff. Our ocean view room was great. Thank you everyone at the Pier House, can't wait to return.

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for choosing the Pier House Resort and Spa for your vacation. I am glad that you enjoyed your time and took advantage of it's many amenities. On your next visit, please don't forget to eat at our new restaurant, One Duval. I look forward to seeing you soon. Regards, Joe Dantoni More 

Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This place is awesome. Private beach, spa, 24 hour pool and jacuzzi. Two places to eat and the views a phenomenal. Service is second to none and did I mention the views? Infinity balcony in the suits and lots of balconies in the other rooms. Expensive, but definitely worth it! You get what you pay for! Go!

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Eric thank you for the nice review and I am glad you enjoyed your time at the Pier House. Our location, service and facility is one of the best in Key West. The Pier House Resort and Spa was just awarded one of the top 25 Resorts in the United States By Travel and Leisure. I look forward to seeing... More 

Flint, Michigan
1 review
1 of 5 stars Reviewed 3 days ago NEW

I couldn't even make our stay through the week end. Dave was so rude. We ran into this guy at the beach bar. I had a 300$ limit on my credit card and it was declined for overspending that day. ISO I had to wait for my wife to bring her card down and pay for my drink. The whole... More 

Was this review helpful? Yes 2
Joe D, General Manager at Pier House Resort and Spa, responded to this review

I want to apologize for my bartenders attitude. Dave has been a long time employee at the Pier House and I have never had someone complain about his treatment of guest. This was never brought to my attention and I would like to discuss this with you further. Please call me directly and I look forward to speaking with you.... More 

Plymouth
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is the best resort in Key West by far. It is at the end of Duval St and just a short walk to all the major restaurants and shops. It has its own private beach, a beautiful restaurant overlooking the water with the best sunset view ever. There are two other sister properties in Key West, one midway down... More 

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Kathleen thank you for selecting the Pier House Resort and Spa for your vacation spot. I am glad that you enjoyed your time in Key West and have made the Pier House your preferred resort in Key West. On your next visit, please call our in house reservations team. They will go over all of the room options and ensure... More 

Bath, Pennsylvania
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Room 116-first floor obviously-with a view of the Gulf of Mexico. Large room, very comfy king size bed and pillows. Keurig with Starbucks coffee, and a mini fridge. Nice bathroom with a "rain shower" shower head. In the AM, comp coffee at the outside bar by the beach. We spent the morning before check out enjoying the private beach with... More 

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Trisch I am glad that we made your vist a memorable one at the Pier House. As you mentioned, the team prides itself on customer service as the Pier House Resort and Spa was just awarded one of the top 25 resorts in the United States by Travel and Leisure. On your next vist, don't foget to visit the Chart... More 

Tulsa, Oklahoma
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The room was amazing! Hardwoods and tile, no carpet, which I LOVED!! They upgraded us to a suite for our 10 year anniversary and a bottle of champagne! Customer service was fantastic and location perfect!! Walking distance to everything!!! Would recommend!!

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for staying at the Pier House Resort and Spa and I am glad that you enjoyed your time at the resort. I hope you take the time to make a spa appointment at our newly renovated spa. I look forward to seeing you soon. Regards, Joe Dantoni More 

New York City, New York
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Despite our several calls and emails before our trip, we were not given a room on the high floors of the beach building...( FYI no consideration if you book 6 months in advance a deluxe room!) Our room 114 on the 1st floor was lightly refurbished but had a noisy AC (impossible to turn it on at night). The view... More 

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for your feedback and for staying at the Pier House. I will have engineering check the A/C in the room you stayed. The wifi has been an issue and is being upgraded now and will be complete by the beginning of August. Parking is charged by all properties due to the limited parking in downtown Key West. I... More 

Monson, Massachusetts
Level Contributor
15 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel has beautiful aesthetics as well as rooms and views. WE stayed in the suites right on the harbor. The view was spectacular, the room was big and comfortable and well appointed. The location could not be beat. The rooms are located in different buildings however the lush landscaping makes you feel like its one big hotel area. The... More 

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Lisa thank you for taking the time to fill out a survey and for staying at the Pier House Resort and Spa. I am glad you took advanatage of its many amenities and enjoyed your time at the resort. The Pier House was just awarded one of the top 25 resorts in the United States by Travel and Leisure and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,047 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (812)
Viewed
Room/suite (157)
Viewed
Hotel & grounds (149)
Viewed
View from room (107)
Viewed
Dining (48)
Viewed
Bathroom (18)
Viewed
Pool/beach area (134)
Viewed
Family/play areas (2)
Viewed
1:49
Videos (7)
Viewed
Other (190)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (187)
Viewed
Amenities (12)
Viewed
Beach (22)
Viewed
Pool (27)
Viewed
Restaurants and Bars (21)
Viewed
Standard King Room (58)
Viewed
The Hotel (47)

Management photos: Courtesy of the property manager

Viewed
All management photos (48)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (18)
Viewed
Room/suite (20)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Dining (4)
Viewed
Business center/function rooms (1)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Key West hotels
1.1 mi away
Southernmost on the Beach
2.1 mi away
Parrot Key Hotel and Resort
3.5 mi away
Key West Marriott Beachside Hotel
Show Prices
Show Prices
Show Prices
1.4 mi away
Casa Marina, A Waldorf Astoria Resort
0.8 mi away
Almond Tree Inn
Almond Tree Inn
#1 of 45 in Key West
5.0 of 5 stars 1,089 reviews
0.0 mi away
Ocean Key Resort & Spa, A Noble House Resort
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay