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Pier House Resort and Spa

4.0 of 5 1 Duval St, Key West, FL 33040
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Certificate of Excellence 2014
Pier House Resort and Spa
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Pier House Resort and Spa
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1,295 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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OBX, NC
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our third trip to KW, but the first at the Pier House, we were very pleased! Our room was well appointed and spacious, we had a Junior Spa Suite - so no view, which was fine we were really only in the room to sleep. It was close to Front Street, which I was concerned would be loud,... More 

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Beverly Hills, California
Top Contributor
61 reviews 61 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is in a great location. With address of #1 Duval Street. You can't get any better. The rooms where clean but we did have some small ant's on the bathroom counter. The property is very clean. They have there own privet beach that is raked smooth for your morning beach walk. The restaurant has good breakfast but lunch... More 

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London England
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The place itself is beautifully situated and we liked our room which was clean and comfortable with a lovely view on to the ocean. The service in the pool bar and the lovely little Chart Room bar was great. My husband had booked us both an 80 minute massage for our first evening and after a five hour drive to... More 

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Central Islip, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our second visit here and just as the first, it was great! From the moment we entered the property, we were warmly greeted and that continued through the whole stay. We enjoyed a Dockside Suite and it was worth every penny. The room was nicely appointed and the balcony was wonderful. Sit out and have a nice cup... More 

Was this review helpful? Yes 1
Washington
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was our first visit to Key West & Pier House. The hotel was top notch, 5 star resort quality. We loved the beach bar & the servers were awesome, Mary & Janine are sweathearts! Unfortunately, the weather wasn't typical pool/beach weather when we were there, so we didn't get to utilize those areas, but they looked beautiful. There is... More 

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Springfield, New Jersey
Top Contributor
69 reviews 69 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent four nights here on our recent trip to Key West. It is a well appointed, well located hotel to the very active part of Key West. The rooms were well appointed, clean, spacious and quiet. One member of our party had a suite and another a room with a Garden view, and both were great rooms. The hotel... More 

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We arrived early and they allowed an early check in. The staff were terrific. I love the extra things they such as a simple phone call shortly after arrival to make sure your room is OK and if there is anything they can do for you. Room Service was thorough. The pool and beach were clean, quite and relaxing. The... More 

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Joe D, General Manager at Pier House Resort and Spa, responded to this review

Michael thank you for staying at the Pier House Resort and Spa and I am glad that you enjoyed your second stay at the resort. I hope you use our in house reservations team for further bookings as they can assist in booking any promotions. I look forward to seeing you soon. Regards, Joe Dantoni More 

Seattle, Washington
Contributor
18 reviews 18 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I must qualify, this review is based on our ROOM and POOL BAR experience. The service from the staff we encountered was excellent from Oksana and Roman at check-in and escort to the room. Merrie at the pool bar was very nice and provided great service, once we got to the bar. Here are my complaints. Our 2 queen room... More 

Was this review helpful? Yes 3
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for your feedback and I am sorry that we did not meet your expectations. The rooms that you mentioned in your review are preferred by many of our guest. In regards to the pool, we do offer beach and pool memberships to our local friends and have not had a problem. Please call me as I would like... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We wanted to stay here because we enjoyed it in the past, and was not dissapointed. The room was great and so was the service from check in to check out. Lovely stay, right in the best part of Duval St, it's own little beach,great views. will be back again in the future.

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for your review and I am glad that we met your expectations at the Pier House Resort and Spa. I appreciate your business and on your next visit please try our newly renovated full service spa...the only one in Key West. I look forward to seeing you soon. Regards, Joe Dantoni More 

Gander, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Pier house for three nights. Ocean view room had a spectacular view. The room was very nice. Clean and well maintained. The staff were extremely helpful. The beach area is small but key west is not a beach place. The bar and pool was great. But the location was awesome. We walked the streets and to most... More 

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Rhonda than you for selecting the Pier House as your preferred hotel in Key West and I am glad that you enjoyed your time at the resort. We pride ourselves on customer service and I hope to see you soon. Regards, Joe Dantoni More 

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Hotel Summarization (Beta)

What travelers say

  • Private beach(33)
  • Very nice(24)
  • Mallory square(17)
  • Duval street(13)
  • Pool area(3)

Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo and Tingo so you can book your Pier House Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#3 Top resorts Hotel in Key West
#5 Luxury Hotel in Key West

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