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All 41 Key West hotels

Pier House Resort and Spa

4.0 of 5 Resort   |   1 Duval St, Key West, FL 33040
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85%
Ranked #9 of 41 hotels in Key West
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Saragirl0906 Huntsville, Alabama
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1,164 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (330)
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Huntsville, Alabama
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

When we arrived to Key West we didn't realize there would be so much road work. We didn't know how to get to the hotel and we were exhausted after driving from Miami to Key West. We called the hotel and they gave us perfect directions. When we got there the night manager was there to greet us. He made... More

Was this review helpful? Yes 1
Roxbury, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

The Pier House Resort and Spa was probably the best Resort that I have ever stayed at. The staff was friendly, the food was excellent, and the grounds were beautiful. Because of the Pier House I will return to Key West and stay here again and again. If you are looking for a great and relaxing place to stay right... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

I am glad you enjoyed your honeymoon at the Pier House and that we met your expectations. We look forward to servicing you and please call our in house reservations team for any questions. As you know we also have a conceirge on staff to assist you with offsite activities. I look forward to meeting you on your next visit... More

South Dennis,NewJersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We have been staying at the Pierhouse twice a year, May and October for the last 12 years. It has always felt like returning home every time we returned. We have always recommended the Pierhouse to people as a great place to stay and will do so in the future, but for us it is time for a change. The... More

Was this review helpful? Yes 3
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Terri thank you for the feedback and I apologize for the service shortcomings you experienced during your stay. I have left you a message to call me at your earliest convenience so that I can go over your visit. I appreciate your business and do not want you going anywhere else. I look forward to your call. Regards, Joe Dantoni More

Ponte Vedra Beach, Florida
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am very pleased to give my review of my stay at the Pier House...Arrived at 4p for our check in... we mentioned it was my birthday and I received a lovely bottle of champagne!..our room was very comfortable and nicely decorated.. the private, clean beach was great, a very attentive young man Demitri worked very hard to take great... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Nancy thank you for taking the time to fill out a survey and I am glad that you enjoyed your time at the Pier House. On your next visit, please visit our website for the best avaialble rate and please call our in house reservations team for any questions. They will make sure that you have the best room for... More

Oberlin, Ohio
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

Amazingly this resort is located at one of the busiest parts of Key West but manages to remain secluded and peaceful. The Location is perfect for cursing around Duval or Mallory Square and offers several dinning and drinking options. Service was great, we can not wait to stay again!

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Chris, Thanks for the nice comments and for staying at the Pier House Resort and Spa. I hope you have found your new home away from home and I look forward to meeting you on your next trip to Key West. Regards, Joe Dantoni More

Acworth, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

The Pier House Resort was the best Resort I have ever stayed at.. The Private Beach and the Views were AMAZING. Every person that works at the Resort were very friendly and very helpful... It is in a Wonderful location for Key West... We could walk everywhere, but we mostly stayed at the Private Beach or Pool... All I can... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Betty thank you for making the Pier House Resort and Spa your preferred hotel and resort in Key West. I am glad that we met all ot your expectations and please visit our website for a full listing of all of our room types. We have one for every family configuration. There are beautiful townhomes on the gulf with two... More

davison
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The staff was wonderful and very helpful! The room was beautiful! I would highly recommend and would visit again. They were able to upgrade our room for no wait. The pool and beach were great with live music.

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for your review and I am glad that you enjoyed your stay at the Pier House. I look forward to seeing you soon and on your next visit please try our restaurant, One Duval. It has a great variety of entrees that appeals to many palates. Regards, Joe Dantoni More

Boston, Massachusetts
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I've always had this preconceived expectation that Key West is full of white sand beaches. To our disappointment, it wasn't the case at all. Very few beaches and the one that we checked out at Fort Zachary Taylor (supposedly one of the best beaches in Key West) was a giant letdown. We went with our kids and paid $8 to... More

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Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for staying at the Pier House Resort and Spa and I am gald that you enjoyed one of the only sand beaches in Key West. I hope you liked the live music that is played on the beach daily and that you enjoyed your dining experience at One Duval. I look forward to seeing you soon. Regards, Joe... More

Abingdon, Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our second stay at Pier House in a dockside suite. It has a bedroom with a king bed and a separate room with a pull out sofa bed. The bed was very comfy. The balcony was roomy and has glass siding that does not obstruct the view. The view is amazing. The room was beautiful. The housekeeping lady... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Jennifer thank you for staying at the Pier House Resort and Spa and I am glad you enjoyed your visit. I appreciate your business and happy you enjoyed the many amenities of the Pier House. As you mentioned, the food is great and with the best location in Key West. Don't forget to visit the Chart Room bar located off... More

West Palm Beach, FL
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

We have been coming to the Pier House for several years, and would never stay anywhere else. The casual elegance, amazing spa and suites/rooms, friendly and accommodating staff, and waterfront restaurant and bar are so inviting. The hotel is literally located right down the street from Mallory Square (sunset gathering place), is on the water & close to marina (watersports).... More

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Kurtam thank you for your survey and I am glad that the Pier House is your new home away from home. I hope you enjoy some if the new enhancements to the property and I look forward to seeing you soon. Regards, Joe Dantoni More

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Hotel Summarization (Beta)

What travelers say

  • Private beach(33)
  • Very nice(24)
  • Mallory square(17)
  • Duval street(13)
  • Pool area(3)

Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Amex, Orbitz, Tingo, Travelocity, Priceline, BookingOdigeoWL, Hotels.com and Venere so you can book your Pier House Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 On the Beach Hotel in Key West #3 Luxury Hotel in Key West #3 Top resorts Hotel in Key West
Hotel Class
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Caribbean Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
Number of rooms
142

Questions & Answers

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1 question
1 month ago

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