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All 41 Key West hotels

Pier House Resort and Spa

4.0 of 5 Resort   |   1 Duval St, Key West, FL 33040
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Pier House Resort and Spa
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85%
Ranked #9 of 41 hotels in Key West
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Kristy P Miami, Florida
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1,186 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (338)
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English first
Miami, Florida
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel was the best hotel I've stayed at in Key West. Amazing little private beach is a part of the hotel. Hotel staff sets up your lounge chair and brings by your drinks. We were on the beach for hours each day. Heaven on earth. The pool is very large and there is a Jacuzzi. The beds are large... More

Was this review helpful? Yes
Top Contributor
57 reviews 57 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We arrived a little early and the room was not ready but they had it ready by the 4pm check in time. No problem as the hotel stored our bags while we went to the pool bar to eat and relax. Check in was smooth and the front desk staff and bellman were all very friendly, courteous and helpful. In... More

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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The good, the service was fantastic, every need was met, everyone on staff was friendly and courteous. The brightest spot was the chart room and our bartender Victor. None could be better! He was outstanding! The food on site at the beach bar and grill was very good, the drinks at both the chart room and beach bar were exactly... More

Was this review helpful? Yes 2
Ireland
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had one night booked at the Pier House but decided to stay an extra night when we arrived. Luckily there was a room available. The hotel is situated on the Mallory Square end of Duval Street but is an oasis of calm in spite of being so close to the hectic activity on Duval Street. The room was pleasant... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for staying at the Pier House Resort and Spa and I am glad that you enjoyed your time and took advantage of all of its amenities. I look forward to seeing you soon and please call our in house reservations team when booking your next trip. Regards, Joe Dantoni More

Jupiter, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I booked this Resort based on the initial reviews I saw on line, after making the booking, I realized there were some other reviews which indicated that other guest were disappointed with the rooms. I tried to cancel the booking, but there was a "no refund" policy. I was very disappointed, so my husband and I got stuck with the... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

I am glad that you enjoyed your time at the Pier House and that my team turned your experience around during your stay. We offer a lot of different room types for every guest need. Our in house reservation team can assist you in making sure you book the right room for you. Regards, Joe Dantoni More

Farmingdale, New York
Contributor
15 reviews 15 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My SO and I stayed in a Spa Junior Suite for three nights. A week before we were set to arrive, we received a phone call that there was construction going on in our building (where the spa is located) and that there would be noise between certain hours. Since we did not plan on spending much time in our... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

I am glad that you enjoyed your time at the Pier House and that my team turned your experience around during your stay. We offer a lot of different room types for every guest need. Our in house reservation team can assist you in making sure you book the right room for you. Regards, Joe Dantoni More

Massachusetts
Top Contributor
140 reviews 140 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't believe that I didn't write a review from my trip earlier this year. I love everything about this resort! The decor of the rooms, the close to everything but relaxed atmosphere, the staff who took great care of me, the late night room service and the view from my Harbour view room! Though I was on my own... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for the review and I am glad that you have made the Pier House your preferred hotel in Key West. I look forward to seeing you soon and I look forward to meeting you and your husband on your next visit. Regards, Joe Dantoni More

Havre de Grace, Maryland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Pier House for the second time from July 26th- August 3rd. Again, we had a wonderful stay. We booked and stayed in a standard room. The room was great - clean and quiet with plenty of space. We enjoyed spending most of our days by the pool and at the beach floating in... More

Was this review helpful? Yes 2
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for staying at the Pier House Resort and Spa and I am glad we met your expectations. I look forward to seeing you soon and don't forget to call our in house reservations team when booking your trip next year. We are renovating our spa and I hope you check some of the great services that we offer.... More

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We've been coming to the Chart Room for decades and so glad that it is virtually unchanged. If those walls could talk!! A small space and usually some lively conversation. Bartenders very friendly, we especially like Victor.

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for the nice comments and I am glad that you enjoyed your time at the Chart Room bar. I will share your comments with the team and I look forward to seeing you soon. Regards, Joe Dantoni More

Wayne, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

pier house key west is amazing. this is my 4th trip every may. private beach,walking distance to duval, no need for a car .airport transfer only $8 each way. beautiful rooms and the view from a harbor room is amazing. food is excellent. janinne and mary are the best at the beach bar.staff is friendly. go to lattitudes for dinner... More

Was this review helpful? Yes 2
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for the nice comments and I am glad that you enjoyed your time at the Chart Room bar. I will share your comments with the team and I look forward to seeing you soon. Regards, Joe Dantoni More

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Hotel Summarization (Beta)

What travelers say

  • Private beach(33)
  • Very nice(24)
  • Mallory square(17)
  • Duval street(13)
  • Pool area(3)

Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Amex, Booking.com, Tingo, Travelocity, Priceline, BookingOdigeoWL, Venere and Otel so you can book your Pier House Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

684 photos of this hotel

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 On the Beach Hotel in Key West #3 Top resorts Hotel in Key West #3 Luxury Hotel in Key West
Hotel Class
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Caribbean Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
Number of rooms
142

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Pier House Resort and Spa and other travelers.
1 question
1 month ago

See all questions (1)

Questions? Get answers from Pier House Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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