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Pier House Resort and Spa

Certificate of Excellence
Hotel website
1 Duval St, Key West, FL 33040
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Best prices for: 1 room 1 guest
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Pier House Resort and Spa
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Pier House Resort and Spa
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1,466 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Jersey
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I spent a solid week looking for the perfect hotel in Key West. My 3 peeves are..1.Dont pay for WIFI 2. Free Parking 3. Walking Distance to all....Well I thought I did all my research and chose this place last month and booked it. I will be there Monday May 25 and I was double checking my Confirmation and saw... More 

Was this review helpful? Yes 2
Santa Cruz, California
Contributor
17 reviews 17 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After you read all the reviews and room tips and are completely befuddled, call the hotel! They will help you find the best room for your budget. We were in Room 318 (OceanView Suite) in the Beach Bldg. and LOVED it! The view is unobstructed gorgeousness - all water, boats, SUNSET (and a topless beach below). There isn't a floor... More 

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Wilmington, North Carolina
1 review
3 of 5 stars Reviewed 3 days ago NEW

We stayed at this resort based on reviews. Room seemed clean, but after few days I started a cough. It became worse as week progressed. I didn't think anything about it until we extended our stay an additional day. My cough subsided considerably once in different room. I asked the front desk if the machine in my room was a... More 

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Tony thank you for your review and I will discuss the service of the beach attendant with my manager. I would like to discuss the issue about the mold as I am not aware of any issues at the property as I inspect rooms weekly. Please call me so that I can discuss your stay furhter. I look forward to... More 

West Chester, Pennsylvania
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

Wonderful location, close to all the action of Key West. We loved our room, we had a nice porch and pretty view of the water. The staff were great, friendly and helpful. A special shout out to concierge Ann, what a lovely woman, she helped us pull together an unforgettable visit, a real gem.

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Parkland, Florida
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a terrific stay at the Pier House in May 2015. The location is superb- a very short walk to the restaurants, bars, Mallory Square, etc. They also have a free golf cart/shuttle that can take you to the far end of Duval if you don't feel like walking. This was very handy for us since we had an... More 

Was this review helpful? Yes 1
Gaithersburg, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Pier House is the best hotel in Key West for many reasons. Location, facility, service, restaurant/bars, accommodations, and a great staff !! Also have their own beach with awesome pool bar. It's a must.

Was this review helpful? Yes 2
Burlington, Ontario, Canada
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed here for six nights. We rented the one bedroom suite on the 4th floor overlooking the water and watched the stunning sunsets every night. The service was second to none. Everyone was very attentive. The suite had a generous balcony, two bathrooms, a large bedroom and sitting area. We were concerned about the ability to... More 

Was this review helpful? Yes 2
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Christine thank you for staying at the Pier House Resort and SPa and I am glad that we met your expectations. I hope you booked through our in house reservations team as they will make sure that you receive the best rate of the day. I look forward to your next visit. Regards, Joe Dantoni More 

Lake Worth, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Went during spring break several years ago... Was the literally the only place in the Keys or the Bahamas' I could find a room.... The room was awful at best... A/C didn't work and over all was not a very appealing room... Complained as soon as we moved in, but was told that there were just no other rooms available...... More 

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

David thank you for staying at the Pier Hosue and I am glad that you enjoyed your stay. I am happy that we were able to make othe accommodations for your during your stay. We look forward to seeing you soon. Regards, Joe Dantoni More 

Preston, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the hotel 12th May for two nights. Booked a room for 3. Cost 450 gbp for 2 nights. The hotels location is great. 5 star pool and private beach, unfortunately the rooms and service don't match the great location. Paper cups in the room and plastic glasses, not what I would expect of 5 *. They knew there... More 

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for your survey and I apologize that you did not like the service. Please call me as I would like to talk to you about your stay and who you booked through. I am surprised about the service as the team prides itself on customer service. I look forward to your call. Regards, Joe Dantoni More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here recently with some friends. We had the presidential suite, and it was the most awesome stay ever. That suite is beautiful. 2 bedroom, 2.5 bath with not one, but two balconies. The back balcony overlooked the water and beach and was huge. Everything about the suite was luxurious. The master bathroom had two closets and dual shower... More 

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

I am glad that you enjoyed your time at the Pier House and your expectations were met. I'm glad you enjoyed the new shuttle service and learned the history of our iconic bar, the Chart Room. On your next visit please visit our new fine dining restaurant, One Duval. I look forward to seeing you soon. Regards, Joe Dantoni More 

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