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Pier House Resort and Spa

Certificate of Excellence
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1 Duval St, Key West, FL 33040
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Pier House Resort and Spa
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Pier House Resort and Spa
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1,446 reviews from our community

Traveler rating
    900
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    47
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
76 reviews 76 reviews
15 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was a really great place to stay in Key West! The staff were extremely helpful and friendly, and persuaded us to try one of the junior suites, which was a big plus! The suite was beautifully decorated and very spacious, the bathroom facilities being particularly luxurious and relaxing. There is a beach with the hotel, and a small swimming... More 

Was this review helpful? Yes 2
Rainbow City, Alabama
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Was there Monday thru Friday for a sales meeting. The staff went above and beyond to make stay a wonderful experience. Food, bar, view, rooms, spa was amazing. Staff was very helpful sharing recommendations for places to go and things to see. Could not ask for a better experience. I will most definitely be back!!!!

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Mark thank you for feedback and I am glad we made your meeting great and you enjoyed your time at the Pier House Resort and Spa. When you come down for pleasure, please call our in house reservations team. They will ensure that you receive the best avaialbe rate for your stay. I look forward to seeing you soon. Regards,... More 

Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Very nice hotel - one of the only ones that actually has a beach ! Food was good. Rooms were very nice . Very modern and clean! Staff were all very nice. We had a great time . It is located near the peri and the location is great!

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Angelo thank you for taking the time to fill out a survey and I am glad that we met your expectations. As you mentioned, we are one of the few hotels in Key West that offers a beach that is maintained by our great beach attendants. I look forward to seeing you soon. Regards, Joe Dantoni More 

Grand Prairie, Texas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

Stayed April 16-19 at the Pier house. First time to Key West and the best choice we made was staying at the Pier House. The sunsets were the best and within walking distance to everything. Great fishing trip set up by the concierge "Lee". We caught some really cool fish and carried it in to Pepes and him them cook... More 

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

I am glad that we met your expectations and you enjoyed your time at the Pier House. On your next fishing trip, bring your fish to the Pier House. I have one of the best chefs on the island and she will cook it a couple different ways for you. I encourage all of my guest to call my in... More 

Morristown, New Jersey
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Best location - close to Mallory Square and the wharf action! Staff & room were great. Beautiful beach & covered patio area on the water. Disappointed in the small fitness center - it's mostly 7 treadmills/ ellipticals & some free weights. Since Key West is a WALKING area, really only need 2-3 treadmill/elliptical machines. Could improve with more space for... More 

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Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for staying at the Pier House and Resort and for the feedback. I like the idea of tracking the status of the shuttle as it has become a big hit at the Pier House. The guest really enjoy the service. I am glad that you took advantage of our great location and I look forward to seeing you... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Great hotel with spectacular views. Had a balcony room with a harbor view which was beautiful. Balcony was large. Rooms are beautiful. Gardens and pool area are great. Rare to have a beach at a Key West Hotel which was a bonus. Food and drinks were reasonably priced. Service was great. Would recommend. Perfect location to park the car and... More 

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for the nice review and for staying at the Pier House.You can not beat our ocean view rooms that sit right on the Gulf. On your next vist. please call our in house reservations team as they will ensure that you receive the best available rate. Book soon as the ocean view rooms seel fast. I look forward... More 

Ohio
1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel was a great place to stay. The location at the end of Duval Street was perfect - just a short walk to everything and on the water so the view is wonderful. The staff was very friendly and helpful. There is beautiful landscaping around the buildings and walkways. The pool and private beach are nice. Our room was... More 

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for the survey and I would agree with you that the Pier House is the best place to stay in Key West. The location is the best on the island with some of the best amenities. What sets us apart is the staff. I have the best staff that prides itself on customer service. I look forwward to... More 

illinois
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Just returned from a great stay at Pier House Key West. I was a bit apprehensive about staying in one of the Loft suites but we absolutely loved it! The room was well maintained, the view was fantastic, the bed comfy, the bathroom spotless. My husband and I were traveling with our niece, so the Loft was the perfect set... More 

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for your comments and for taking the time to fill out a survey. I am gald that you enjoyed your time at the Pier House and took advantage of its many amenities. On your next vist, don't forget to try our free shuttle service up and down Duvla St. I look forward to seeing you soon. Regards, Joe... More 

Riga, Latvia
Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for just two nights, first time in Key West, and fell in love :) The location is most central - Duval street 1 - right next to seaport and Conch Train station and few steps from loads of restaurants, bars and shops. It consists of several buildings, we had Lanai room on the second floor of Garden... More 

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for your survey and for staying at the Pier House Resort and Spa. I appreciate your feedback regading the drinks and was a little surprised becasue I receive many good comments about our drinks. If you have time I would like to know if there was something in particular that you didn't like. I am happy that you... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

What a room! We are in Dockside Suite 805, with a 220 degree view, overlooking the water, just steps from the private beach and the restaurant. The great beach staff sets up our lounge chairs each morning where we can order a drink or something to eat, or take a few steps to the incredibly warm ocean water. If you... More 

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for the nice feedback and I am glad that you enjoyed your time at the Pier House. I see that you took advantage of many of our great amenities at the resort. I hope you were able to take advantage of our new shuttle service that goes up and down Duval St. It stops at our other properties... More 

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