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All 41 Key West hotels

Pier House Resort and Spa

4.0 of 5 Resort   |   1 Duval St, Key West, FL 33040
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86%
Ranked #9 of 41 hotels in Key West
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
rblong333 Roanoke, Texas
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1,191 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (339)
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English first
Roanoke, Texas
1 review
4 of 5 stars Reviewed yesterday NEW

My wife and I just got back from KW. Pier House could not have been better. Great people, great food, great drinks and fantastic private beach. One thing we would not do again is drive from Miami. It was way too slow and although the view was nice, people drive too slow and their was too much traffic.

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Melbourne, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Had a wonderful stay at the Pier House. Room was very clean, large and loved the bathroom. The bathroom was all tile , with a large shower with a bench, a TV and phone. Could have used a little more counter space but that was the only drawback. Wonderful view of the water and all the boat traffic. Location was... More

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Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for your feedback and I am glad that you enjoyed your time at the Pier House Resort and Spa. Many of our guest enjoy the Spa building as it has some of the largest rooms in the resort. Also, our newly renovated spa is located in the building as well. We are the only full service spa on... More

Cayman Islands
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Just loved staying here, a little piece of paradise, only problem was we only stayed two nights, so only had one full day. The room was lovely and clean, and I am a bit of a clean freak. The beds were really comfortable and the pillows devine. The bathroom was very spacious, spotless with a wonderful huge walk in shower.... More

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Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for taking the time to fill out a review on Trip Advisor and for staying at the Pier House. I am glad you enjoyed your time at the resort and took advantage of it's many great amenities. Many of our guest really enjoy the live music that is played at the beach from noon to 7pm. On your... More

Miami, Florida
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was the best hotel I've stayed at in Key West. Amazing little private beach is a part of the hotel. Hotel staff sets up your lounge chair and brings by your drinks. We were on the beach for hours each day. Heaven on earth. The pool is very large and there is a Jacuzzi. The beds are large... More

Was this review helpful? Yes
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for your feedback and I am glad that you enjoyed your stay in the Spa building. As you mentioned the rooms are large in the Spa building with easy access to the fitness room and spa. On your next visit please do not forget to visit our newly renovated spa. It is the only full service spa in... More

Top Contributor
57 reviews 57 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived a little early and the room was not ready but they had it ready by the 4pm check in time. No problem as the hotel stored our bags while we went to the pool bar to eat and relax. Check in was smooth and the front desk staff and bellman were all very friendly, courteous and helpful. In... More

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Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for staying at the Pier House Resort and Spa and I am glad that you enjoyed your time at the resort. We have many room type options at different prices and I encourage you to call our in house reservations team to assist you on your next booking. My reservations team is located on the property and can... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The good, the service was fantastic, every need was met, everyone on staff was friendly and courteous. The brightest spot was the chart room and our bartender Victor. None could be better! He was outstanding! The food on site at the beach bar and grill was very good, the drinks at both the chart room and beach bar were exactly... More

Was this review helpful? Yes 2
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for your nice comments and I am glad that you enjoyed your time at the Pier House Resort and Spa. I am glad you liked the pool and beach area and I look forward to seeing you soon at the Pier House. Regards, Joe Dantoni More

Ireland
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had one night booked at the Pier House but decided to stay an extra night when we arrived. Luckily there was a room available. The hotel is situated on the Mallory Square end of Duval Street but is an oasis of calm in spite of being so close to the hectic activity on Duval Street. The room was pleasant... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for staying at the Pier House Resort and Spa and I am glad that you enjoyed your time and took advantage of all of its amenities. I look forward to seeing you soon and please call our in house reservations team when booking your next trip. Regards, Joe Dantoni More

Jupiter, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I booked this Resort based on the initial reviews I saw on line, after making the booking, I realized there were some other reviews which indicated that other guest were disappointed with the rooms. I tried to cancel the booking, but there was a "no refund" policy. I was very disappointed, so my husband and I got stuck with the... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

I am glad that you enjoyed your time at the Pier House and that my team turned your experience around during your stay. We offer a lot of different room types for every guest need. Our in house reservation team can assist you in making sure you book the right room for you. Regards, Joe Dantoni More

Farmingdale, New York
Contributor
15 reviews 15 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My SO and I stayed in a Spa Junior Suite for three nights. A week before we were set to arrive, we received a phone call that there was construction going on in our building (where the spa is located) and that there would be noise between certain hours. Since we did not plan on spending much time in our... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

I am glad that you enjoyed your time at the Pier House and that my team turned your experience around during your stay. We offer a lot of different room types for every guest need. Our in house reservation team can assist you in making sure you book the right room for you. Regards, Joe Dantoni More

Massachusetts
Top Contributor
140 reviews 140 reviews
32 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can't believe that I didn't write a review from my trip earlier this year. I love everything about this resort! The decor of the rooms, the close to everything but relaxed atmosphere, the staff who took great care of me, the late night room service and the view from my Harbour view room! Though I was on my own... More

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for the review and I am glad that you have made the Pier House your preferred hotel in Key West. I look forward to seeing you soon and I look forward to meeting you and your husband on your next visit. Regards, Joe Dantoni More

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Hotel Summarization (Beta)

What travelers say

  • Private beach(33)
  • Very nice(24)
  • Mallory square(17)
  • Duval street(13)
  • Pool area(3)

Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Booking.com, Amex, Tingo, Travelocity, Priceline, BookingOdigeoWL and Venere so you can book your Pier House Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 On the Beach Hotel in Key West #3 Luxury Hotel in Key West #3 Top resorts Hotel in Key West
Hotel Class
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Caribbean Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 
Number of rooms
142

Questions & Answers

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2 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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