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Pier House Resort and Spa

4.0 of 5 1 Duval St, Key West, FL 33040
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Certificate of Excellence 2014
Pier House Resort and Spa
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Pier House Resort and Spa
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1,375 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
76 reviews 76 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As first time visitors to Key West we researched many hotels and settled on the Pier House in part because the National Trust for Historic Preservation uses it on their tours. The grounds are lushly landscaped - first clue that you are in paradise! What a treat the plants (and turtles in the small pool) were to winter weary eyes... More 

Was this review helpful? Yes 2
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear VirginiaGeorgia, Thank you so much for detailing your recent stay with us. I am so pleased to read that everyone took care of you while with us and that you were able to relax while in Key West. I also greatly appreciate what the National Trust for Historic Preservation does and am glad that you were able to connect... More 

PA
Reviewer
5 reviews 5 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at The Pier House for a stay February 20-25. Upon a tense arrival (our airline lost our luggage) the manager immediately sensed our frustration upon check in and comped us a bottle of wine, we were taken to a gorgeous room and from there fell straight into vacation mode. The location could not have been better. Walking distance... More 

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear KnJPa, Wow! Thank you very much for sharing your experience with our resort and more importantly of our team. We are truly lucky to have the absolute best working along side us every day to help deliver an exceptional experience! I am very happy that they were able to turn your arrival to Key West around and that we... More 

Key West, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We've stayed at the Pier House during several of our trips to Key West. It's location at the end of Duval Street is unbeatable - in the heart of all the Key West action, but yet a quiet, private resort to retreat to when you want to just relax. Being right around the corner from Mallory Square is also convenient.... More 

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear rockpile2015, Thank you very much for your feedback about your stay and our resort (and our location). I truly think you hit the nail on the head about our resort being so close to the action, but secluded enough for a private retreat. Our 6-Acre property allows us to have that privacy that many hotels and resorts in Key... More 

Cleveland, Ohio
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Staying at Pier House currently on a five night stay in Key West. The location is excellent at the north end of Duval St. but within reasonable walking distance of everything in Old Key West. Great (but small) pool area with a great (but also small) private sand beach...not sure how private either are as people can generally enter and... More 

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear wroddick, I am glad that you were able to visit us from the cold of Ohio, and also glad that you have provided us with this feedback. I will be certain to share your comments with our team so that we can become better at servicing our rooms and our guests!! As for the techincal side, you are correct... More 

Chichester
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed 4 nights. The senior staff were very accommodation, but the service and attitude of the remainder left us cold. Yes this as an hotel, but other than the luxury suites, which we understand are good, it gives the impression of a motel style, with bits bolted on. Definitely not good value for money. We were recommended to it,... More 

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear John S, Thank you for your feedback and I greatly appreciate you letting us know about this experience. I sincerely apologize that we did not live up to the expectations that we set for ourselves and I would love an opportunity to learn more at your convenience. We truly take this feedback very seriously and I'd like an opportunity... More 

Paris, France
Top Contributor
51 reviews 51 reviews
29 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying in the Pier House 4 nights during our trip in Florida. The resort is excellent, location is perfect (up of Duval street) and has a very nice little private beach. The rooms are clean and quite spacious. We had a problem in our first room (noise from the elevator) we were moved to a quieter room the next day.... More 

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear KhalTravel, Thank you for joining us all of the way from Paris! Thank you also for your kind comments and I am pleased that you enjoyed your stay with us at the Pier House Resort & Spa. I hope that the next time you are on our side of the pond that you will visit is again! Thank you!!... More 

Fredericktown, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just spent an amazing week at Pier House and plan on returning! Stayed in a junior Spa suite and could not have been happier... I visited the Spa twice and received amazing service. Thank you Jaime for an amazing new cut and color, if I lived closer I would be a regular client. Also has a nice workout room I... More 

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear MaryP57248, Wonderful!! I will be sure to share all of your wonderful comments to Jamie at the Spa, our Spa Director our Executive Chef and her team and the One Duval team along with In Room Dining staff. I am very pleased to hear that you enjoyed your time with us!! I hope that you were also able to... More 

Georgia
Contributor
18 reviews 18 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Awesome location at end Duvall Street right in heart of action. Just around corner from Mallory Square. Small private beach & nice pool area & bar. Gardens are beautifully maintained & exquisite. Had wonderful & private Lanai Garden room. Pricey but worth it!

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear odieGeorgia, I am grateful for your kind words and am glad that you enjoyed your time with us at the Pier House Resort & Spa. I also hope that your next trip that you have the opportunity to unwind a bit more at our award winning full service Spa.....right here on property. It is a true treat while visiting... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A frind recommended Pier House and we thoroughly enjoyed it. Beautiful hotel, great staff and gorgeous views. Nice private sandy beach and pool area with outside beach bar that provides service to beach and pool. I would recommend this hotel for anyone looking for a luxurious, lovely hotel.

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Bev M, I am thankful for your comments and am glad that you enjoyed your first time in Key West!! Thank you for choosing us for this experience. We are continually working at improving our guests' experience with us and Key West which is why we added our Upscale Restaurant, One Duval. Our Executive Chef Maria boasts a fresh... More 

Top Contributor
144 reviews 144 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed in a junior spa suite. A beautiful island style room. Spacious and very clean. Didn't have great views but we were barely in our room except to sleep. Bathroom is spacious and beautiful as well. Only downside was the carpeted staircase leading up to the 2nd floor rooms was very dirty. Not expected for the price we paid... More 

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Pchee72, Thank you for visiting us recently and your feedback in invaluable to us. We are actually in the midst of sourcing replacement for this carpet in this building as we speak (or write) and we are evaluating options of fresh ceramic tile as well. I am also glad that you were able to take advantage of our Duval... More 

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Hotel Summarization (Beta)

What travelers say

  • Private beach(33)
  • Very nice(24)
  • Mallory square(17)
  • Duval street(13)
  • Pool area(3)

Additional Information about Pier House Resort and Spa

Address: 1 Duval St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pier House Resort and Spa 4*
Number of rooms: 142
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#3 Top resorts Hotel in Key West
#4 Luxury Hotel in Key West

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