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Pier House Resort and Spa

Certificate of Excellence
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1 Duval St, Key West, FL 33040
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Pier House Resort and Spa
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Pier House Resort and Spa
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1,399 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alexandria, Virginia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Our stay at Pier House was a joy. The staff is super friendly, the room was clean and well appointed, and the view is spectacular. I would highly recommend a harbor side room. The resort has good restaurants, a nice spa, one of the few private beaches in the Keys and is located right in the heart of all the... More 

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Philip W, Thank you for your comments and I am glad that you had an enjoyable time with us as well as our location. I agree that the Harbor View rooms are truly amazing as they overlook the Gulf of Mexico with beautiful Key West sunsets! I hope that during your next trip to see us you will be... More 

Purcellville
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent 3 nights at the Pier House in Key West. This hotel is worth the high cost and it is close to where you want to be in downtown Key West. It is within walking distance of the Sunset Pier and Mallory Square. There is parking on the grounds so you don't really need to move your car while... More 

Was this review helpful? Yes 1
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear GJane9136, I am pleased that you were able to take advantage of our perfect location and that our staff made you feel right at home. They truly do have the spirit to serve and will do anything for our guests. I am also happy that you found our Duval Cruiser to be useful. Our registered guests are able to... More 

Forest Lake, Minnesota
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you want to splurge and have one of the best rooms in Key West Stay here and stay in the Peir House room 810. The staff at this facility are second to none. Everyone we interracted with was so friendly and helpful. Great little beach and great outside bar with mucic every afternoon we were there. AND Duval Street... More 

Was this review helpful? Yes 3
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Jerry H, Thanks so much for your great comments and more importantly, I am very happy that you enjoyed your time with us. Room 810 is truly a perfect location with amazing views. I am glad that you also felt this way. I hope that you were able to try our new fine dining restaurant, One Duval. If not,... More 

Tampa, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband has been coming here for 15+ years with his company. But I never get to go. So he booked a trip for us and went all out. We stayed in the newest addition, one of the upper suites over the dock. Fabulous for watching sunsets privately. Smartly laid out rooms, the view made it feel like you where... More 

Was this review helpful? Yes
Pocono Manor, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

Loved everything about Pier House except the Lanai Room. It faced the parking lot and the trash truck woke us up when it backed up to pick up the trash in the morning...early morning! Otherwise, great service, rooms were beautiful and clean and quiet EXCEPT for the trash truck UGH!

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Elizabeth B, Thank you for writing and I would like to sincerely apologize for the early morning disturbances. I have reviewed your comments with our team and will be working towards eliminating this concern. Thank you for bringing this to our attention. I would, however, like to let you know that we sit on 6-Acres with six different buildings... More 

Boston, MA
Top Contributor
57 reviews 57 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

Right at the head of Duval street, the Pier House is a professionally run hotel with some very nice features. The rooms are high end institutional but you won’t spend much time in them. The baths are generous and well organized. Pier House has a small pool and pool deck with a large sandy beach and sunning area. Beach boys... More 

Was this review helpful? Yes 4
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Oville, Thank you for staying with us and thank you for your review. We are very fortunate to have our private beach that you speak of and I am grateful that you were able to enjoy it! It is true, while there are very few private sandy beaches there are none (other than the Pier House) that can walk... More 

Pittsburgh, Pennsylvania
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 3 nights in ocean front. Clean room, comfortable bed. Quiet room. Staff was pleasant all around - good service at the beach bar. There was always plenty of room at the little beach with 2 full-time attendants to setup chairs and clear out unused spaces - it seemed to work well with no need to rush down and setup... More 

Was this review helpful? Yes
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Jomad5, I am glad that you were able to relax at one of Key West's only private beaches and that our team was able to take care of your every need. I will be sure to share your comments with the team and congratulate them. I hope that the next trip to Key West will bring you back to... More 

Boston, Massachusetts
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This by far has been the most wonderful resort I've ever stayed at. Extremely helpful staff, beautiful rooms, and a private beach. What more could anyone want? The Pier House is right where all the action is, yet is is quiet enough to spend a lazy day lounging on the beach. Everything was very clean and cozy in our room.... More 

Was this review helpful? Yes 2
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Aggie2me, Wow....what a wonderful review. Thank you for your comments and I am happy that you were able to take full advantage of our Duval Cruiser and our resort's perfect location on Duval Street. As you mentioned our Duval Cruiser will connect guests with our other properties on Duval Street (Southernmost House and La Concha). The Southernmost House is... More 

Massachusetts
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just spent 2 nights at this lovely property. I chose a lanai room and we were given a second floor room in the Garden Building. There is plenty of parking. There is no elevator in the Garden Building, but we did not need it. The room was lovely. The floor was tiled throughout, the bathroom was fabulous and... More 

Was this review helpful? Yes 1
Joe D, General Manager at Pier House Resort and Spa, responded to this review

Thank you for your survey and I am glad that we made your visit to Key West memorable. As you mentioned, the Pier House prides itself on its many amenities and customer service. On your next trip to the Pier House please try our newly renovated spa. It is the only full service spa on the island with very seasoned... More 

Yardley, Pennsylvania
Top Contributor
83 reviews 83 reviews
14 hotel reviews
241 helpful votes 241 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I decided on a last minute getaway to our favorite place. We usually stay at the Westin or Hyatt but decided to stay somewhere different. Trust me they're all pricey but you can't beat the location and amenities. The pictures on their website does not do this place justice... I was a bit skeptical at first but... More 

Was this review helpful? Yes 4
Andy P, Manager at Pier House Resort and Spa, responded to this review

Dear Weddingwoman, I am grateful that you were able to experience the Pier House Resort & Spa this trip to Key West and am happy that you found our resort to be a "Gem". I have reviewed your comments with our team and I want to say Thank You for the feedback. I hope that your next trip to Key... More 

Hotel Review Summarization

What travelers say

  • Private beach(33)
  • Very nice(24)
  • Mallory square(17)
  • Duval street(12)
  • Pool area(3)
Questions? Get answers from hotel staff and past guests. Ask a question

938 photos of this hotel

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Pool/beach area (124)
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Dining (44)
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Beach (22)
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Pool (27)
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Restaurants and Bars (21)
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Standard King Room (58)
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The Hotel (47)

Management photos: Courtesy of the property manager

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Hotel & grounds (18)
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Dining (4)
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Other (1)
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