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Key Largo Inn


Key Largo Inn
99202 Overseas Highway, Key Largo, FL 33037
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Traveler Reviews

83% Do not recommend
2.5 of 5 stars 46 reviews
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All (46)
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[ Date ] [ Rating ]
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1 of 5 stars
KikiLotta 1 contribution
Florida
Jun 23, 2008 | Trip type: Couples

WORSE HOTEL EVER! I paid about $70 for one night and would have still felt ripped off if I would have paid half that! The "security" at night was very rude and inconsiderate when I checked in. I had called before I booked a night on-line to make sure that a late check-in would be ok. The office closed at... more

Management response from
experiencedtravlerNe, GM

This review fails to explain the real cause of the issue, namely that the hotel does not discount rates if a guest arrives late in the evening. Our rooms are clean and fully functional. The overall property is well maintained and we do as mentioned offer late checkins after hours. As a policy , though, we do not offer a...

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1 of 5 stars
jflaroc 1 contribution
mONTREAL
Apr 1, 2008
1/2 found this review helpful

After reading some so so reviews on Trip Advisor, I was uncertain about Key Largo Inn but still wanted to give it a try. I showed up at the front desk at 1:20 PM. The lady gave me all the details about the rates, the "complimentatry breakfast" consisting of a cofee and a danish, and the rules regarding kids (Iwas... more

Management response from
experiencedtravlerNe, GM

This review fails to explain that we do not allow pre-inspection if a guest does not have a reservation. We are a complete non smoking facility and have found that if we allow a pre-inspection by a guest without a reservation they may light up while in the room or dirty it and then leave. This can be inconvenient but...

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1 of 5 stars
fasn8 1 contribution
Ft Lauderdale
Sep 19, 2007 | Trip type: Friends getaway
6/7 found this review helpful

We booked the night before arriving, on the internet, upon arriving we were told we had no reservation, so I called travelosity & told them what the hotel had said, no problem we will call them I was told. Upon arriving at the hotel the manager Mike told us we had no reservation confirmed but they did speak with travelosity... more

Management response from
experiencedtravlerNe, GM

What this guest fails to explain in this complaint is that upon arrival the guest insisted that they had a "prepaid" reservation which was incorrect. We always acknowledged that they had a reservation. We only require a credit card number to hold a reservation and never charge the card unless the guest is a no show or late cancel (less...

Thieves
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1 of 5 stars
jjrugs88 3 contributions
Chicago,IL
Jul 17, 2007 | Trip type: Couples
6/6 found this review helpful

Don't book a stay here! After attempting to cancel our reservation with the hotel, the receptionist told us to do it online. We did cancel the reservation online by were still charged as no shows. The general manager refused to speak to the online travel agent, hanging up on him. When I tried to call reguarding this, the manager repeatedly... more

Management response from
experiencedtravlerNe, GM

Our cancellation policy requires 48 hours advance notice prior to the arrival date to cancel without penalty which is a common policy. Our hotel always attempts to resolve late cancellations if possible but will not accept telephone profanity.

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1 of 5 stars
gx220 1 contribution
Sarasota, Florida
Jun 26, 2007 | Trip type: Couples
3/4 found this review helpful

I tried to stay at the hotel. The first room had dead flies and termites all over the bed spreads. There was even a termite living INSIDE of the roll of toilet paper. They offered a new room. It had a stomped cockroach on the bathroom floor and similar problems with the beds. When I complained to the owner, he... more

Management response from
experiencedtravlerNe, GM

Our hotel is not bug infested. Housekeeping inspects all rooms everyday and our routine weelky pest control by a national firm is superb. We always provide 100% satisfaction to our guests and issue a prompt refund if a guest is not satisfied, we do not however pay guests to prevent bad reviews.

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1 of 5 stars
ypape9 1 contribution
Indiana
May 12, 2007 | Trip type: Couples
5/6 found this review helpful

My husband and I took a "babymoon" in the Keys. When we saw the pictures posted of the Key Largo Inn, we didn't think it looked too bad. We thought there was a nice view, probably a little outdated, but we'll give it a try. For $70 a night, why not? Boy, were we WRONG! There was definitely false advertising... more

Management response from
experiencedtravlerNe, Manager

The photos of our hotel are exactly what the hotel looks like. This reviewer states she didnt even check in to our hotel so how can a complaint occur, well let me explain. If a guest arrives early well before checkin time we can not always put them in early. People often get upset with this concept and immediately want...

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3 of 5 stars
Scrapbooker_in_PA 18 contributions
Perkasie, PA
Apr 10, 2007 | Trip type: Couples
1/1 found this review helpful

We stayed at the Key Largo Inn for one night on our way to Key West. We had driven from Clearwater and needed just one night. We didn't arrive until almost midnight and the staff working were very helpful and very courteous. The entire property is non-smoking which is wonderful. The room was extremely clean and property well-maintained. It is... more

Nightmare
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1 of 5 stars
luannl50 1 contribution
davie fl
Feb 28, 2007 | Trip type: Couples
3/4 found this review helpful

We stayed at this hotel for all of 2 hours. We checked in went out to dinner and drinks. Came back around 11:00 P.M. with young people hanging around outside in the dirt parking lot. After 2 hours of drunk people running up and down the stairs, yelling for each other and hanging out outside our door we complained. The... more

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1 of 5 stars
Colbert's 1 contribution
Northport
Feb 20, 2007 | Trip type: Friends getaway
3/7 found this review helpful

We had a reservation for there on Thursday night after a 5 hour drive we finally made it after 1030 at night when we arrove we asked if they had a restroom we could use, and they told us no we had to wait until we got to our room! My husband could not wait so stepped out side (not... more

Management response from
experiencedtravlerNe, GM

Our hotel strictly enforces State ofFlorida Codes which ensure public decency while at a hotel in Florida. Guests who violate these codes are subject to eviction.

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2 of 5 stars
Camerabuffny1 1 contribution
Staten Island, NY
Feb 19, 2007 | Trip type: Solo travel
3/5 found this review helpful

All in all this hotel was pleasant until it came time to leave. Because of an accident I had to cut my stay by one day, and when I asked for a final bill was told my credit card receipt was it.( I had paid all on first day ,no itemized bill.) A rude clerk refused to give me credit... more

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Key Largo Inn Address

99202 Overseas Highway, Key Largo, FL 33037
Key Largo Hotels Key Largo Inn
2.5/5.0
46