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Hilton Key Largo Resort

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97000 Overseas Highway, Key Largo, FL 33037
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Rates from $269/nt
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1 room 1 adult
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Hilton Key Largo Resort
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2,853 Reviews from our TripAdvisor Community

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caribou maine
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Almost dropped it to a three stars. But there are two big plusses about the Hilton: first, the watersports company that is affiliated with the hotel is literally ten yards away from the beach. Completely convenient. We casually asked them about a boat tour, and they were helpful and waited for us when we decided to grab the next boat... More 

Helpful?
Thank jimcyr
Damian G, Front Office Manager at Hilton Key Largo Resort, responded to this review

Dear jimcyr, Thank you for your valuable feedback and I am delighted that you really liked our our resort. I will share your comments with the staff as they love hearing feedback about how accommodating they are. We really pride ourselves in providing excellent, personalized service to each guest. Please feel free to reach out to me directly for your... More 

Key Largo, Florida
1 review
2 of 5 stars Reviewed 3 days ago NEW

This hotel does not live up to the Hilton name, it's more like a 2 star motel. The rooms were dated, carpet dirty, sheets had yellow stains. We actually found something that looked like eggs or droppings from some kind of animal or insect inside the sheets. Very disgusting. Due to the cold weather outside we had to turn on... More 

Helpful?
Thank fpptch
Damian G, Front Office Manager at Hilton Key Largo Resort, responded to this review

Dear fpptch, I want to thank you for taking the time to share your experience with us and please accept our sincere apologies for your dissatisfaction with your stay. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. We strive to ensure our guests recognize the services... More 

Travelers are raving about these Key Largo hotels

Level Contributor
183 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here for two days on our way to Key West and it was not long enough. Each morning started with a great buffet breakfast looking out on the water, what a view. Our days consisted of enjoying the beach and the water. The property was fantastic and our room was perfect. It was clean and... More 

Helpful?
Thank Toddamy
Damian G, Front Office Manager at Hilton Key Largo Resort, responded to this review

Dear Toddamy, Thank you for reviewing our property. We are thrilled to hear you had a wonderful experience at our resort, and that the room provided all of the amenities that you needed to make it a great stay. We are already excited about your return. Most Sincerely, Damian Gonzalez Front Office Manager damian.gonzalez@hilton.com More 

A TripAdvisor Member
3 of 5 stars Reviewed 3 days ago NEW via mobile

Private tropical setting, friendly staff and a unique property...hotel is clean for the most part (can use a little bit of an update)...they have a short little nature walk under the mangroves which is super cute and a little beach with a bar...they also have two pools (adult and kids, both decent sizes)

Helpful?
Thank A TripAdvisor Member
Damian G, Front Office Manager at Hilton Key Largo Resort, responded to this review

Dear Guest, We appreciate your kind review of the Hilton Key Largo Resort during your recent vacation to Key Largo. We are located in an area that offers nice seclusion yet close to most of Key Largo top's amenities. And as you experienced, we offer a private access to the beach with full amenities. Thank you for you mentioning how... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The Hilton Key Largo was a total disappointment. We were supposed to stay four nights but checked out after one due to the deplorable conditions of the "resort". The Key Largo property does not live up to expectations of the Hilton brand. The resort is run down. Common areas are dirty and falling apart (ceiling panels in the elevators falling... More 

Helpful?
Thank Lisa M
Damian G, Front Office Manager at Hilton Key Largo Resort, responded to this review

Dear Lisa M, I am so very sorry that your stay did not live up to the service standards we have at the Hilton Key Largo Resort Hotel. We do strive to deliver the best possible experience for each of our guests and it is very disappointing to hear that we were not able to provide you with this experience.... More 

Smyrna, Delaware
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The resort itself was nice. The rooms, for a Hilton, were a grade suited to a Motel 6. The chair cushion was ripped with the foam showing. The sleep sofa was beige, poorly constructed and totally stained. The carpet in the bedroom was ripped were the seam and the tile came together. It was NOT Hilton quality that one expected.... More 

Helpful?
Thank jimandsandis
Damian G, Front Office Manager at Hilton Key Largo Resort, responded to this review

Dear jimandsandis, I want to thank you for taking the time to share your experience with us and please accept our sincere apologies for your dissatisfaction with your stay. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. We strive to ensure our guests recognize the services... More 

Whitmore Lake, Michigan
1 review
1 of 5 stars Reviewed 5 days ago NEW

The first thing we noticed when entering the room was a very strong mold or mildew smell. The room and everything in it felt damp including the bed and bedding. The ceiling was discolored with dark streaks which looked to be some type of mold. The glass door did not close or latch properly, the carpet was separating from adjoining... More 

Helpful?
Thank chris s
Mat H, Front Office Sepervisor at Hilton Key Largo Resort, responded to this review

Dear Mr. Chris S, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We enjoyed the service and the location at this hotel. Room was a little dated but we didn't spend a lot of time in the room Lots to do and enjoy at the hotel and local area. Very friendly and helpful staff.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank 684williamo
Kelly W, Director of Rooms at Hilton Key Largo Resort, responded to this review

Dear 684williamo, Thank you very much for taking the time to review our resort and your stay. I am thrilled to read the team and their service contributed to your enjoyment! They do take such pride in delivering great experiences to our guests. We do hope to welcome you back in the future. Warm Regards, Kelly Wilken More 

shelby township, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The grounds for the hotel are clean but somewhat under par for a Hilton. The room I stayed in was dated and had several issues with it. Some of the issues were the sliding door going to the patio did not work, splatter of some kind on the bedspread and bugs running on the vanity and desks. For the price... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Dennis M
Damian G, Front Office Manager at Hilton Key Largo Resort, responded to this review

Dear Dennis M, I want to thank you for taking the time to share your experience with us and please accept our sincere apologies for your dissatisfaction with your stay. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. We strive to ensure our guests recognize the... More 

North Andover, Massachusetts
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Brought several things to attention of management, they were not capaple of fixing. I used to love the hammocks in a quiet section under the mangroves on bay side-gone! I walked the paths along the water/ they had a bobcat go thru/tear it up to add more mulch/left unfinished half torn up & not tamped down/trip hazzard. They used to... More 

Helpful?
3 Thank R D
Damian G, Front Office Manager at Hilton Key Largo Resort, responded to this review

Dear R D, We greatly appreciate the time you have taken to provide us with a detailed feedback regarding your recent stay. We are unhappy to learn of your dissatisfaction and sincerely apologize for falling below your expectations in our services. We pride ourselves on always offering service that will delight our guests and are sad to learn that this... More 

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