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All 3 Key Biscayne hotels

The Ritz-Carlton Key Biscayne, Miami

5.0 of 5 Hotel   |   455 Grand Bay Drive, Key Biscayne, FL 33149
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78%
Ranked #1 of 3 hotels in Key Biscayne
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
SJDTravel1 Lafayette, California
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1,145 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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English first
Cleveland, Ohio
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We had the displeasure of staying at the Ritz Carlton Key Biscayne from June 28-30 after our 7 day cruise out oWe had the displeasure of staying at the Ritz Carlton Key Biscayne from June 28-30 after our 7 day cruise out of Miami. We arrived by taxi and left early Monday morning for a flight back home. Got home... More

Was this review helpful? Yes 2
Lafayette, California
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very nice hotel with excellent service. In particular the concierge staff was a huge help with our trip and followed up on everything. That said, the room, called Oceanfront Deluxe, was small and the walls were pretty thin. Restaurants were good but very high priced. We especially liked the Beachfront Gourmet burger bar - excellent quality but $29 for sliders... More

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Kings Mountain, North Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice place to stay, superb staff, and immaculate grounds. On the other side, over priced restaurants (cheeseburgers $25 & chicken quesadilla $18). You can stay here, just don't eat here. Lots of more affordable and better tasting options outside of the hotel.

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Seattle
Contributor
14 reviews 14 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our fourth visit to the resort in the last 6 years. First off it is a Ritz Carlton so you expect the great service and the prices that go with that but this 6 day visit was more likely 3 1/2 stars. We arrived at about 9:00 AM fully expecting not to have a room ready since we... More

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Shippensburg, Pennsylvania
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We were there on a family trip and we felt like royalty. When you walk in, you have this view of the of the ocean and it's like I am in paradise. There was plenty of seating in the lobby while waiting for our rooms. The ocean view rooms are a delight and you feel like you are top of... More

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Washington DC, District of Columbia
Top Contributor
78 reviews 78 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Just got back from a short stay at the Ritz Carlton Key Biscayne. In this visit I was happy to experience some improvements from my previous stay in Novemeber. The front desk person (Lauren) that helped me check in provided excellent professional service throughout the process, she really made me feel as a valued return guest. The service during breakfast... More

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Hanover, New Hampshire
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel recently for a large work-related event. The hotel grounds are quite nice, though the adults-only pool is small and while we were sitting and relaxing workers were using electric saws to fix something right near the pool, kind of odd for a weekend morning by a resort pool.... The family pool is nice and overlooks the... More

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Senior Contributor
23 reviews 23 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on a time share through a family friend, the hotel was very nice, little bit of a hassle to get to. Food by the pool is very expensive. The small beach is perfect for a little getaway and not a busy or populated as south beach.

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Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed here on my honeymoon. What a disaster. The bed was worn out like a cheap motel, the mad service was poor, and the staff did not know there place. I would not stay at this awful third rate hotel again. I do not know why Ritz-Carlton allow this hotel to use their name.

Was this review helpful? Yes 2
Rosie S, General Manager/ Executive Office at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear Millenniumtoday, Thank you for taking the time to share your experience and your feedback about your recent visit. We are very sorry to learn that your honeymoon visit did not meet with your expectations and would be most appreciative for the opportunity to personally speak with you. Kindly contact the Executive office at 305-365-4500, at your convnienice, should you... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed one week at Ritz Carlton and were not impressed. It was definitely less impressive than other ones we have visited. What shocked us the most was the lack of activities. There was NOTHING to do, but the pool and the beach which happened to smell like rotten eggs. The pool was mediocre to say the least. You can... More

Was this review helpful? Yes 3
Rosie S, General Manager Executive office at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear Nela636 Thank you for being a loyal Ritz-Carlton guest and taking the time to write a review about your recent visit to the resort. I sincerely apologize for the disappointing experience that you outlined in your TripAdvisor review. We take pride in providing exceptional customer service and facilities for our guests and learning that your overall visit did not... More

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Additional Information about The Ritz-Carlton Key Biscayne, Miami

Address: 455 Grand Bay Drive, Key Biscayne, FL 33149
Phone Number:
Location: United States > Florida > Key Biscayne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Key Biscayne, Miami 5*
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Also Known As:
The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
Key Biscayne Ritz Carlton
Ritz Key Biscayne
Ritz-Carlton Key Biscayne

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One Bedroom Residence Suite (20)
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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
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Number of rooms
352

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