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All 3 Key Biscayne hotels

The Ritz-Carlton Key Biscayne, Miami

5.0 of 5 Hotel   |   455 Grand Bay Drive, Key Biscayne, FL 33149
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Complimentary Breakfast
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The Ritz-Carlton Key Biscayne, Miami
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79%
Ranked #1 of 3 hotels in Key Biscayne
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
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1,077 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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English first
Contributor
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Went with my family (2 kids under 10) for a few days. Love the proximity to miami without the city feel. You feel like you could be on a Caribbean island ( i guess you basically are). We had a 1 bedroom suite with a partial ocean view. Nice private balcony. The room itself was nice. It had a kitchenette... More

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Raeford, North Carolina
Contributor
13 reviews 13 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just returned from a wonderful trip at the Ritz Carlton. We had a great experience. The staff was the friendliest and most accommodating staff that I have encountered. The hotel was very nice and clean. Beds were very comfortable. The beach was beautiful and the water was crystal clear. They had two pools, one for families and one for... More

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Charleston, South Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for a girls' weekend and had a blast. We were upgraded to balcony rooms that were super clean and comfortable. The ipod dock was a nice touch and I had the best night of sleep that I've had in a long time. My only complaint with the room is that the bathroom set up does not give... More

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Boston
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

I was not impressed with this hotel last week during my stay. Rooms were badly in need of renovation -- seemed like a hack job on their previous renovation many years ago with baseboards chipped throughout, cracks in grout between the tiles, squeaky bed, minimal outlets throughout, plastic pergo floors in the entryway of each room, terrible views from the... More

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Rosie S, General Manager at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear Ryan W, Thank you for taking the time to share your feedback on Trip Advisor. As our valued guest we are extremely disappointed to learn of your experience and apologize that your visit was not up to our Ritz-Carlton standards. We would be most appreciative for the opportunity to personally speak with you. Kindly contact the Executive office 305-365-4500,... More

Potomac, Maryland
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a nice property and professionally run. The staff is well trained and knows what to say but they don’t always deliver. Prior to arrival, I received a nice welcome email asking about preferences. I responded and got an "out of office reply" with another email to forward it to. I did but it bounced back as not recognizable.... More

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Rosie S, General Manager at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear Eric R, Thank you for taking the time to provide us with your feedback on Trip Advisor. We take all of our guest’s feedback extremely seriously, and use it improve our resort and the experiences that we provide to our guests. Please accept our sincere apologies for the shortfalls you experienced, we would be grateful for the opportunity to... More

Millington, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

Just had our fourth stay here. We take a maximum of one trip per year, so the fact that we've been back here four times says it all. The property is a tropical paradise and the service is spectacular. The staff at the Ritz manages to make sure you want for nothing at any time, and somehow does it graciously,... More

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Boston, Massachusetts
Top Contributor
62 reviews 62 reviews
44 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here about four years ago and always wished we had a chance to come back. With our winter, we decided it was time to return. Our last time we had a room facing the ocean with a microwave, toaster and fridge. This time our room was facing the opposite direction but we did have a corner unit so... More

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Connecticut
Top Contributor
150 reviews 150 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

And I'm sure you pay a lot here. And you get it. If you are reading reviews of the R-C in KB, either price doesn't matter to you, or your company is paying and price doesn't matter to you. Either way, this place is wonderful. My company paid for me to stay here 3 nights. First, great location, if being... More

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New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned home last week from another great 9 night stay. We had club level accommodations and the staff could not have been more attentive to our every need. Wilson and his young professionals made our stay thoroughly enjoyable! The food presentations were very good. The staff at the beach were excellent as well. My son did eat at... More

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Miami, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We are frequent travelers having been all over the world including The Americas, Europe, Africa and ASIA: the Ritz Carlton in Key Biscayne It seems like the general manager is absent or inept because the staff is uncoordinated and badly trained if at all. I come from Los Angeles, and I am staying there with my mother who lives here... More

Was this review helpful? Yes 1
Rosie S, Executive office at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear Bianca d, Thank you for taking the time to share your experience and your feedback about your recent visit. We are very sorry to learn that your stay with us did not meet your expectations and would be most appreciative for the opportunity to personally speak with you. Kindly contact the Executive Office at 305-365-4500, at your convenience, should... More

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Additional Information about The Ritz-Carlton Key Biscayne, Miami

Also Known As:
The Ritz-Carlton Key Biscayne, Miami Hotel
The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
Key Biscayne Ritz Carlton
Ritz Carlton Key Biscayne
Ritz Key Biscayne
Ritz-Carlton Key Biscayne
Key Biscayne Ritz-Carlton
Key Biscayne Ritz
Address: 455 Grand Bay Drive, Key Biscayne, FL 33149
Phone Number:
Location: United States > Florida > Key Biscayne
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Key Biscayne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Key Biscayne, Miami 5*
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