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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

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3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
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1 room 1 guest
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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
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827 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati, Ohio
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a beautiful hotel. The staff from the moment you walk in to the front desk to the service people are absolutely wonderful. Pools are great however the day we left the pool on the top level was closed as the geared up for a major renovation thru the fall and winter months which will leave only one pool... More 

Was this review helpful? Yes
Hanover, MD, United States
4 of 5 stars Reviewed 2 days ago NEW

We as a family of five stayed there from 8/17 to 8/21/2015. The stay was very nice except when I encountered "Regina" at check out. She asked me how was my stay and I replied that I wish I had knew that the hotel was doing renovation to their infinity pool. Her exact response was "Well, it has to be... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Winthrop, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

My boyfriend and I were drawn to the diplomat hotel by the pictures of the pool and beach. We were both looking forward to a relaxing trip laying by the pool but that's not what we experienced. The whole experience was terrible. I am a Hilton honors member as well as a Hilton grand vacations owner I have always had... More 

Was this review helpful? Yes 3
Amanda V, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear samanthafaro, Thank you for your candid feedback regarding your stay at our resort. We take guest comments seriously and constantly evaluate our performance as a resort in order to properly service the individual needs of our guests. I am pleased that we were able to provide you an early check-in, but very sorry that your belongings were not in... More 

3 of 5 stars Reviewed 3 days ago NEW

The hotel is beautiful but the majority of the staff were rude. Food & Beverage is ridiculously priced so plan on eating off property. The rooms are comfortable and the 1 bd suite was spacious for a party of 4. Not a lot to do for the kids besides the pool and beach activities. They really need a game room... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Amanda V, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear juliemR6593WJ, Thank you for your stay and thank you for providing a review on your recent stay with us. I am pleased to hear that you enjoyed our suite-very spacious and beautiful views. I am sorry that neither you or your children were aware of the amenities we provide on the property, including a basketball court, jet ski's, kayaking,... More 

Miramar, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My partner and I rented at the Diplomat as a weekend getaway for her Birthday. We had arranged the whole visited and were sent an email with the price. When we get there we were impressed as to how nice the hotel was. Although the valet service was good & the employees were very nice, I think it's ridiculous that... More 

Was this review helpful? Yes 2
Amanda V, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear Aileenl13, Thank you for your stay and Happy Belated Birthday to your partner! I apologize if you were not aware of the daily hold on your credit card, we should have informed you of this important information. The reason we authorize additional funds is so that you are able to charge to your room freely for typical items such... More 

Toronto
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The only nice thing about this hotel is the grounds but soon they need renovations too. Pictures of this hotel look nice but the rest is just plain average, basic food items are sooo overpriced at the café, they charge $10 for a cold sandwich lol. Anyways we booked this hotel with rewards just had to pay parking but boy... More 

Was this review helpful? Yes 1
Amanda V, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear Jessica K, Thank you so much for taking the time to share your valuable feedback. We would like you to know that the comments we receive are taken very seriously and your feedback will help us to perfect our safety and security standards. We can only hope that you give the Diplomat another opportunity to welcome you back for... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Ugh! What a horrible experience. We were so disturbed by the hotel that we checked out the same day. Very unimpressed. Although the staff were nice the hotel is dated and the pool was under renovations even though we were not notified about pool closure prior to booking. Would not stay here again. The room's ac vent was off when... More 

Was this review helpful? Yes 5
Amanda V, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear Faygee M, It is completely unacceptable to know that we left such a poor impression of the hotel with you. But your feedback is greatly appreciated as it is only in this way that we can improve upon our shortcomings. I can only hope that we will somehow have the opportunity to be of service to you again and... More 

Orlando, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel had a huge convention presence but I just spent a weekend relaxing at the beach. Service was very good, staff was all friendly and the beach access was picturesque. Ask for a high floor, ocean balcony view. Gym and spa also were very nice and priced inline with other resorts. Note that this is now part of the... More 

Was this review helpful? Yes 1
Boca Raton, Florida
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have known the Diplomat since the 70's. It was known as one of the top classy hotels in the area. My girlfriend and I live in Boca Raton and decided to spend a few days at the hotel. When we arrived with our car the valet boys were all hovering over a Bentley convertible and it took some time... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Where do I start? My husband and I are self employed and time away together is very sparse and therefore of paramount importance to us. It was my husband's birthday the day before and I had managed to find us a six night stay in between the needs of our business. On arrival Friday night valet parking a little hectic... More 

Was this review helpful? Yes 3
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