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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

4.0 of 5 3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
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Certificate of Excellence 2014
Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
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300 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
15 reviews 15 reviews
25 helpful votes 25 helpful votes
2 of 5 stars NEW via mobile

This a letter I sent to the hotel after my stay: Dear Diplomat Resort and Spa: The second night I spent at you hotel was horrendous! The fact I had no electricity in my room for more than 14 hours was the least of my concerns. Despite multiple attempts at communication with front desk hotel managers with concerns about the... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Contributor
44 reviews 44 reviews
36 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at this property before, when it was the Westin Diplomat. It was great then and they seemed to have retained the great staff. If I were forced to live in a hotel for a year, this would be my choice hands down. It is now a Hilton property. We are Hilton honors members and that makes this... More 

Was this review helpful? Yes 1
New York City, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for (unfortunately) only one night. It was during the week so we got a great rate on a room. The welcome staff was very nice, they let us get a room on a high floor to have it quieter. The pool was incredible, tons of space, great views of the ocean. The beach amenities were also very nice,... More 

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Basking Ridge, New Jersey
1 review
5 of 5 stars Reviewed 3 days ago NEW

Upon arrival, the first person I met was Regina at the Front Desk. After a 5 night stay I feel like I made a new friend. She went above and beyond each time I needed assistance. I plan on making this an annual trip and will always ask for Regina upon arrival. Marisa from NJ

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Vernon, New Jersey
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Beautiful lobby and wonderful, friendly people at the front desk making check-in a breeze. Shanique went above and beyond to make sure that our stay was one that we would always remember. The location is excellent right on the ocean. We ate in all the restaurants and the food was good but a little pricey. My biggest complaint is that... More 

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Albuquerque, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

It is a wonderful hotel that is lacking the quality of service for as nice as the facilities are. After one call to the front desk very slow response. After a complaint about the tv I never received a response and the tv didn't work the rest of the time I was on the property.

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes 1
Westchester County
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Our total bill for our stay was $1700.00 , after we checked out we see they added another charge of $11.00 to our bill for two bottles of water that was on the dresser, we feel the charge was not clear ,we called the hotel and was hoping they would reverse the charge , but the hotel was short with... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes 1
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear John M, I appreciate your review of your stay with us. We apologize for the confusion regarding your bill. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We encourage you to contact our office directly to further discuss your stay and the charges you received.... More 

Las Vegas, Nevada
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

My company set up our yearly meeting at the Diplomat Resort. I decided to go a few days early with my husband to relax and enjoy the sunshine and beaches. The first few nights we stayed in an ocean view room. It's beautiful but I definitely enjoy the city view room better. Samantha at the front desk said the view... More 

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Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear Mary S, We are glad to hear that you and your husband were able to enjoy a few days relaxing before your conference here at our resort. We are also thrilled to see that many our employees had assisted to make sure you enjoyed the resort and local area. We look forward to an opportunity to welcome you back... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent experience with front desk. Employee Jeannine went above and beyond to satisfy our additional requests regarding our room. When the first impression is made with such great care, the rest of the stay flows nicely. It should be noted that the rooms were very clean. Management now needs to begin an update rooms and tend to deferred maintenance in... More 

Was this review helpful? Yes
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear multiowner, We are thrilled to see that you enjoyed your overall visit with us and that it all started once you arrived to our resort and met Jeannine. We are glad she was able to assist you with your requests regarding your room and that you found your room service to be tasty and prompt. We look forward to... More 

Aliquippa, Pennsylvania
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The lobby and reception area of this hotel is very pretty and appealing. We had three rooms all bought with free wifi and breakfast buffet. At check-in no one mentioned either to us. I had to go back to the desk and ask about both. I was then given breakfast coupons for a continental breakfast. I then had to return... More 

Was this review helpful? Yes 1
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear laurajhv, Thank you for sharing your feedback from your recent visit to our resort. We are glad that you enjoyed your overall visit and would like to apologize your reservation details were not explained to you upon your arrival. We hope to have an opportunity to welcome you and your family back again. Sincerely, Karianne More 

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Additional Information about Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
Phone Number:
Location: United States > Florida > Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Diplomat Resort & Spa Hollywood, Curio Collection by Hilton 4*
Number of rooms: 998
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Hotels.com, Hilton Hotels, Agoda, EasyToBook, Odigeo, TripOnline SA and Tingo so you can book your Diplomat Resort & Spa Hollywood, Curio Collection by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort
Hotel Style:
#3 Luxury Hotel in Hollywood
#4 Business Hotel in Hollywood
#10 On the Beach Hotel in Hollywood
#16 Romantic Hotel in Hollywood

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