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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

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3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
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369 reviews from our community

Traveler rating
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    71
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York, NY
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I are staying at this hotel for a long weekend away from the cold. Overall this is a lovely hotel with great customer service. They often went above and beyond - including offering some comped food when we were awakened by the fire alarm accidentally going off at 1:15 AM. However, I have one BIG complaint that... More 

Was this review helpful? Yes 3
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear Debbie T, Thank you for sharing your feedback from your recent getaway from the cold. We are glad to hear that you and your husband were able to enjoy your vacation overall; however, would like to extend our apologies for the fire alarm going off in the middle of the night as well as for the music being louder... More 

Watseka, Illinois, United States
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Amazing time, can't wait to get back! Loved the service and the staff attitude, made for a remarkable first visit. The property is beautiful and the weather was perfect! Already planned our return trip for our five year anniversary! Many things to do and places to visit within a short car ride.

Was this review helpful? Yes
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear Tim S, We are thrilled to hear you enjoyed your recent honeymoon at our resort! We are glad to hear you had an amazing time and were able to enjoy our hotel, the weather and the local area. We cannot wait to welcome you back for your 5 year anniversary! Sincerely, Karianne More 

Chicago, Illinois
Contributor
20 reviews 20 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The exterior of the hotel is contemporary and simply awesome. The room we had was great and came with a huge balcony an amazing view of the ocean. The rain shower felt great. I'm contemplating upgrading my home shower-head based on the one in their bathroom. The two pools were great. One pool had a waterfall bridge with a see-through... More 

Was this review helpful? Yes
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear Michael M, We are glad to hear you enjoyed your recent vacation at our resort and that you found our hotel and amenities suitable to your needs. We look forward to an opportunity to see you again. Thank you, Karianne More 

New York City, New York
Contributor
19 reviews 19 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have been hesitant to write this review because I love the Diplomat and have stayed here before... Normally, I would recommend this resort with no problem. Unfortunately, our rooms were starting to show their wear(which is normal when a property in right on the beach.) We had 3 rooms and a suite, all on the same floor and although... More 

Was this review helpful? Yes 1
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear Robin S, We appreciate you sharing your feedback from your family vacation during the Christmas and New Year’s holiday time. This is a busier family time at the resort and we would like to apologize you had found a lack in service and cleanliness during your stay. We are glad to hear that you and your family have loved... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My family and I have been staying at this hotel since 2002, when it was still the Westin Diplomat and owned by Starwood. It is a beautiful hotel and we love it there. I have read some of the reviews on this site referencing that it has gone downhill since the Hilton took it over, however that is simply untrue... More 

Was this review helpful? Yes
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear Michael F, Thank you for sharing your feedback from your most recent visit to our resort. We always enjoy hearing from our long time loyal guests and are thrilled to hear you and your family always love your times here. We would like to apologize for your experience with our front desk team and will be sure to follow... More 

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We were at the Diplomat on business with a large corporation. Our experience, beginning with the front desk, was exceptional. My wife and I requested an ocean view with king sized bed. We were told it was not yet ready, but they would call my cell phone when it was. Ok by us. We walked around to get the lay... More 

Was this review helpful? Yes 1
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear Steven J, We are thrilled to hear you and your wife enjoyed a “top shelf” experience at our resort for your conference. We truly appreciate your compliments regarding some of our employees and that you found them to provide exceptional service. We look forward to welcoming you and your wife back again. Sincerely, Karianne More 

Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was located north of the main Miami strip. After arriving you are greeted by a friendly staff and a nice clean hotel. Upgrading for a room with ocean views is defiantly worth the cost. The views are amazing and the water is beautiful. The pools at the Diplomat were great! They offer an infinity pool that goes over... More 

Was this review helpful? Yes
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear Joshua h, We are glad to see that you enjoyed your recent visit and that you had found our resort to fit your needs. We look forward to welcoming you back on your next visit to South Florida. Sincerely, Karianne More 

Tel Aviv, Israel
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

- large resort hotel, also good for business travelers - good location - comfortable rooms - clean - friendly service - check-in and check-out was fast - good steaks at the Prime restaurant - Wireless was not included in my room-rate and was expensive - I will recommend it

Was this review helpful? Yes
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear jack_ronnel, We are glad to hear you enjoyed your visit with us overall and we would like to thank you for the recommendation. We hope to have an opportunity to welcome you back again. Sincerely, Karianne More 

Massachusetts
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel was very nice. Staff was friendly. bathroom was terrific but the room itself was small. we had ocean front room with amazing views. The pool area and beach were clean and not too cramped, plenty of seats available. The food at the pool bar was just ok, but very pricey. It also closed at 7pm, which is amazing... More 

Was this review helpful? Yes
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear JTJLPL, We appreciate you taking the opportunity to share your feedback from your recent visit to resort. We are glad to hear that you were able to enjoy one of our ocean front rooms and that you found our pool and Splash bar and restaurant a great place to relax. We hope to welcome you back again. Sincerely, Karianne More 

A TripAdvisor Member
3 of 5 stars Reviewed 5 days ago NEW

This is a good property for a conference. It looks great from the outside and the beach is great. But the rooms are just okay. They are laid-out strange. Maid service leaves a lot to be desired. They do not dust, they seemed to be behind everyday which lead to them not getting to our room one day.

Was this review helpful? Yes
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review

Dear A TripAdvisor Member, We are glad to hear that you found our hotel to be a great place to attend a conference. We would also like to apologize for any inconveniences you encountered with our housekeeping team. We hope to welcome you back again in the future. Sincerely, Karianne More 

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