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Holiday Inn Miami West - Hialeah Gardens

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7707 NW 103rd Street, Hialeah Gardens, FL 33016 (Formerly Howard Johnson Plaza Hotel - Miami Airport)
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Holiday Inn Miami West - Hialeah Gardens
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1,331 Reviews from our TripAdvisor Community

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Stann Creek, Belize
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

First review I have ever left, but I felt it necessary to help our other travelers. This hotel is NOT near the airport or near the port, even though we were booked there for a cruise. We were told we would be put on a list for a shuttle the next am to the port, but when the time came... More 

Helpful?
1 Thank Julie D
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Julie, Thank you for taking the time to write us and we apologize for any inconvenience you may have experienced. The hotel is approximately nine miles north of Miami International Airport a short drive without traffic. In regards to the shuttle service to the Port, the hotel doesn't provide this service, however there is a concierge in the hotel... More 

Brentford
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a recent addition to the IHG Group as a Holiday Inn and is currently under major renovation since the Hotel became a Holiday Inn on the 1 Jan 2016. Previously it had been a Howard Johnson Hotel. I stayed here for one night in January and found that the room assigned to me had been fully refurbished on... More 

Helpful?
Thank silverfox69brentford
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Silverfox, Thank you for the feedback, especially in regards to the friendliness of the staff, which we are very proud of. I do apologize for the temperature of the guest room as this does bring a challenge to us in Miami when the weather turns unseasonably cold, but something we are working for a solution to. We are thrilled... More 

Fl
Level Contributor
282 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Internet is super slow rooms got a fresh but very cheaply done update beds are great large tv but program is super low quality signal halls are very loud at times ,very scary neighborhood Hotel Dosent look and feel very loved .... Nice bathroom

Helpful?
1 Thank uli1
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Uli, Thank you for taking the time to write us about your recent stay, and yes the internet was an issue but has since been upgraded over this past week, and we are in the process of changing our TV provider. I am not sure what you mean by rooms cheaply done as all of the furniture, carpet, drapes,... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I got there around 4:00 room wasn't ready .I left came back and they had me a room ,soon as you get off elevators hallways dirt need to be vacuum .Stairways smell of urine odor . i go in room towels was stained and hair in tub. Doesn't fit in with IHG brand

Helpful?
2 Thank hwaddell0
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Hwaddell, Thank you for your valuable feedback, however I am very disappointed in the cleanliness you experienced. I will take this information and share it with our housekeeping department so that we can improve the experience for all of our future guests. Please accept our sincerest apologies, and I can assure you that these issues will be addressed. More 

New York City, New York
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The new owners have obviously put alot of thought and money into refurbishing this former Howard Johnson property. Freshly decorted and redsgned rooms were crisp and clean (Jan 2016), So new hat my room did not yet have its refrigerator installed yet, but that was the only flaw I could find.

Helpful?
Thank GoldEarrings
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Gold Earrings, Thank you for your great comments, and we are all excited about the recent improvements to all of the guest rooms, and yes the refrigerators are on the way. We hope to see you the next time your travel plans bring you back to this area and thanks for taking the time to write us. More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Hotel and staff were great. Everyone was very friendly and kind they just loved my grand daughter and treated us like family ... One person went above and beyond to make us feel at home Aurelia Dubon in house keeping .... Wonderful woman!!!! I just loved it here and will be back.....

Helpful?
Thank Lisa H
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Lisa, Thank you for taking the time to mention Aurelia, she is a wonderful employee who takes pride in her work, including going above and beyond for our guests. It will be my pleasure to share this with her. I am also glad to hear the rest of the staff you encountered were equally as friendly and nice. We... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at Howard Johnson Hialeah during November 2015. As usual, we had a lovely time and staff especially Danielle and Karla were great. The room was great and we enjoyed the breakfast which was buffet. The only problems we encountered were as follows: 1. Renovations were being undertaken on some floors and during the day there... More 

Helpful?
1 Thank julia b
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Julia, Thank you for taking the time to share your experience with us, and the great comments about the rooms and breakfast. We do apologize for the disruption from the ongoing renovations in the guest rooms which should be completed this month, and the shuttle service. I will take the time to speak with the manager as we could... More 

Trinidad and Tobago
1 review
4 of 5 stars Reviewed 4 weeks ago

My husband, my mom, my 9 year old daughter and myself visited HOJO in May 2015, we spent nine nights.I booked without reading reviews,I decided to check the reviews only after payments were made,I was so upset by the reviews, the hotel seemed horrible,staff were described as unfriendly,front desk unhelpful,shuttle service unreliable,hotel dirty etc..I was very worried about our stay... More 

Helpful?
Thank Sarah B
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Sarah, Thank you for your great comments about the hotel, and especially about the staff. A lot has changed since you stayed with us last May, as all of the hotels guest rooms have been completely renovated, and look spectacular. In addition, the hotel changed flags to the Holiday Inn Miami West in December of last year. When you... More 

Santiago de Cuba Province, Cuba
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

I have a toilet not working i call front desk they call maintenance they took 30 minute to come and show up guy name Rafael he was very rude and left toilet dirty he should no be working on this hotel they should have him fired I will not come back to this hotel

Helpful?
Thank joeserolle
IHGCare, Guest Relations Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear joeserolle, Thank you for taking the time to write a review of your recent stay. It is regrettable that the overall level of service you have received did not meet our expectations let alone yours. Allow me to follow-up on these concerns and have the opportunity to regain your faith in our hotel. I have sent you a private... More 

San Antonio
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 2, 2016

Let's start with the high points - very friendly and efficient staff, nicely appointed rooms (with exceptions). Low points - noise from construction (laying tile in a nearby alcove) woke us both mornings we were there; TV was in SD mode only...how do you not have HD TVs in this day and age; cable did NOT include ESPN but only... More 

Helpful?
2 Thank alienchaos
IHGCare, Guest Relations Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear alienchaos, Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate the service provided by our staff and some of our nicely appointed rooms. However, I was concerned to see that you had some concerns with the ongoing renovations in our property, the TV, and... More 

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