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Holiday Inn Express Miami-Hialeah (Miami Lakes)

2.5 of 5 6650 W. 20th Ave., Hialeah, FL 33016
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Certificate of Excellence 2014
Holiday Inn Express Miami-Hialeah (Miami Lakes)
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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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251 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Top Contributor
83 reviews 83 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We often use Holiday Inn Express and this is the poorest one we have stayed at. Our welcome from the front desk was good but from thereafter it went downhill. Firstly one of the two lifts was not working properly and the notice on the second one said that it was being renewed. when we did get to our room... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

This hotel is conveniently located with great security and clean rooms. Awesome pool and great rooms with fast wifi and great breakfast.even the guests were polite and helpful. Next time I come to town I will stay here.

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Simpsonville, South Carolina
Top Contributor
57 reviews 57 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here 2 straight weeks on business so I can give a pretty well rounded review. Let's start with the good. The floor and ceilings are poured concrete so you here very little noise coming from other rooms. I also thought the service was pretty good. Everyone I dealt with was nice and professional. The price is also much more... More 

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RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Marc R, Thank you for taking the time to write about your recent stay at our hotel. We truly value your comments. We regret that there were issues with the elevator during your stay. We are in the process of renovating our elevators which is the reason one of them was not working. I will also personally contact the... More 

Cleveland, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

First time in FL. I cannot comprehend the level of mold the room has. I have very allergic to mold so I felt it like a hammer on my sinus when I opened the door and breathed in the air here. I opened up the AC cover just to see what was being circulated around the room. It was filthy... More 

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RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Please accept our sincere apologies for the inconvenience you experienced during your recent stay at our hotel. This should have never occurred and must have been very unpleasant for you. I will share your comments with our maintenance and housekeeping supervisors. I am truly sorry that our staff did not notice this before check-in. We have a regularly scheduled preventative... More 

Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My husband and I were pretty disappointed with our stay at this hotel. We frequently stay with Holiday Inn Express in other cities and states and are generally very satisfied. We stayed on the first floor, we were "upgraded" to a handicap accessible room (unnecessary for us)-- The bathroom was dirty there was hair and dirt visible when we arrived.... More 

Was this review helpful? Yes 1
Perth, Australia
Contributor
20 reviews 20 reviews
14 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

This hotel has all the usual elements of a Holiday Inn however needs a bit of work as it is falling short of expectations in a few areas given it's expense at this time of year. Location is accessible enough IF you have a car, sitting next to the Palmetto Expressway which links you to most places. Consequently the noise... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear renegade_angel85, Thank you for taking the time to write a review about your recent stay with us. It is good to know you like our hotel location and clean rooms. However, I am sorry to see you the hotel fitness center and WIFI service you received was less than satisfactory during your stay. Kindly be assured that your review... More 

Denmark
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 9, 2014

An OK Holiday Inn Express – nothing more, nothing less. Rooms OK, breakfast was great (cinnamon buns still makes me drool), but the hotel and its surroundings was a bit worn, but nothing that should prevent anyone from staying here. However, and please be aware of, that this is not aimed at this specific HIE, but all HIE in general:... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear bastian87, Thank you so much for taking time out to leave us a review. We are elated to read that you appreciate the room accommodation and breakfast. I do however regret that we were unable to meet your expectations with due to the internet service you received. We take all comments into consideration and welcome any opportunity to improve.... More 

Senior Contributor
33 reviews 33 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 4, 2014

I travel a lot. This hotel did not make me feel welcome when I walked in the door. I requested to be put into a room that was far away from the road in a quiet respond because I work nights and need to be able to sleep all day long I was told in a passive aggressive tone by... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Christopher M, Thank you for taking the time to review our hotel. It is always our top priority to provide a great and satisfying stay for our valued guests. It is regrettable that the level of service you have received on your recent stay fell below your expectations. I would love to regain your faith in our hotel and... More 

Montreal
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2014

Rooms are fine, but ... what a disastrous location! Sounds and feels like cars and trucks are passing left and right by your bed. Cheap, poor construction, you feel like in bad parts of Latin America. How can hotels like this be part of the Holiday Inn chain? (The Holiday Inn Miami Airport isn't much better) Stay away if at... More 

Was this review helpful? Yes 2
Contributor
19 reviews 19 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 29, 2014

I did not liked the location of hotel - too close of the freeway, terrible breakfast, Internet does not work at all at room - tried, called IT, but the problem is signal strength. If you want to work at the Confort of your room don't choose this hotel. The room is what is expected from a Holiday inn, no... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Fernando E, I appreciate you taking the time to comment about your recent stay at our hotel. It is nice to know that the rooms are well to your liking. However, I regret if the location of the hotel and the internet connection did not live up to your expectations. We take all of the reviews we receive very... More 

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Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Address: 6650 W. 20th Ave., Hialeah, FL 33016
Phone Number:
Location: United States > Florida > Hialeah
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Number of rooms: 144
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn

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