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Holiday Inn Express Miami-Hialeah (Miami Lakes)

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6650 W. 20th Ave., Hialeah, FL 33016
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1 room 1 guest
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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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293 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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    (293)
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    (86)
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    (78)
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1 review
5 of 5 stars Reviewed 1 week ago

He took care of all my needs. Very clean and friendly................... they offered free breakfast in the morning as well as late night breakfast which was really great all of the extra time in these really helps out a lot when you're traveling especially in the military .

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Tampa, Florida
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 1 week ago

This is a hotel that looks great on the web, but the rooms were not clean and damage was obviously never repaired. I went to explain the problem, and the desk person said ok, but nothing was done. No follow up or follow through. I guess they don't value my opinion.

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Hialeah, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The front desk service was exceptional. Jesse was very friendly, fast and professional. The room was very clean and had everything you would need for comfortable and enjoyable stay. There are quite a few restaurants in the area around the hotel. Breakfast was good. A large variety of breakfast items to choose from. What I liked the best was the... More 

Was this review helpful? Yes 1
Cicero, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

The housekeeper who cleaned my room for 8 days, Carmen, was excellent, professional and courteous. I was very happy that she was such an expedient worker. It makes one feel at home to have someone like Carmen, who ensured everything in the room was great.

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RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Marcela L, Thank you for your kind words about Carmen our housekeeper. It pleases me to know that you found her to be professional and courteous. It was also very satisfying to know that she made you feel at home during your 8 day stay. I will share these comments with her and her supervisor. Sincerely, Rosalyn Long Laso... More 

Cordova, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My family and I were traveling to the area for a funeral. Before arriving, I informed the front desk that I'd be late arriving to hotel. The agent told me that it'll be okay. Upon arriving, my reservations were canceled. I inquired why they had been canceled, I was told that someone called to hotel and canceled all 3 rooms.... More 

Was this review helpful? Yes 1
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear QuintonB07, We are sorry for your loss and that your visit was not due to a happier circumstance. It was disappointing to learn that your experience at our hotel was less than desirable. We would love to regain your faith in our hotel and welcome the opportunity to discuss what occurred in more detail. Please feel free to call... More 

Central Florida
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We live in Ocala, and wanted to review overnight options since our return flight to MIA was late. Previous TripAdvisor reviews for this Holiday Inn Express were very accurate. A 15 minute drive brought us to this well located hotel, easy to find and park. Lorenzo greeted us with a smile and friendly conversation. His suggestion to enjoy authentic Cuban... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 11, 2015

I have stayed here 3 times and I would return. The front desk staff is helpful and pleasant....and they speak English!!!. The hotel offers complimentary breakfast and has a hot beverage station as well. On the negative side, on this visit, refrigerated trucks were parked outside my room and the noise they generated made it impossible for me to sleep.... More 

Was this review helpful? Yes 1
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Thank you for your review of our hotel. I am delighted that you've returned to our hotel so many times! We are so happy to know that you were pleased with our staff. They are committed to making sure that every guest is satisfied during their stay. Your comments about the quality of the mattress in your room have... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 4, 2015

Adequate amenities and the location was pretty central. I didn't like the service too much because the attendants didn't want to honor the price but after a brief discussion things were good to go. I did get the breakfast and it was alright..

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IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Wilson W, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about the amenities. However, we’re sorry we fell below your expectation regarding customer service. We will address this concern. I assure... More 

Port of Spain, Trinidad
1 review
4 of 5 stars Reviewed May 28, 2015

Comfortable and clean rooms. Our stay was just two days prior to picking up a cruise ship and in that time we found the service was great and the staff were all helpful and interactive. We mainly had breakfast, it was balanced and before anything ran out it was replenished. The only constrain was having to use one elevator as... More 

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Port of Spain, Trinidad
1 review
4 of 5 stars Reviewed May 27, 2015

We stayed just about two days as this was a stopover while waiting for a cruise ship. The rooms were clean and comfortable and the staff were very helpful, but not intrusive. What I liked was the breakfast offered as part of the package- nutritious and tasty. There's also a Wal- Mart close by for shop-a-holics. If you're looking for... More 

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