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Holiday Inn Express Miami-Hialeah (Miami Lakes)

2.5 of 5 6650 W. 20th Ave., Hialeah, FL 33016
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Certificate of Excellence 2014
Holiday Inn Express Miami-Hialeah (Miami Lakes)
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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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260 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San antonio florida
Contributor
17 reviews 17 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars NEW

I had to go to Hialeah Fl. On business for one night a couple of weeks ago and my company uses The Holiday Inn Express in Hialeah for that area. I was pleasantly surprised, the hotel was very clean and updated. It had a fitness center, wash room, and free breakfast with plenty of choices, so no matter what your... More 

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Burlington, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

My room was given away as We didn't arrive at 6 pm. Landed in Ft. Lauderdale and rented a car and at 7:26 pm on our way to the hotel we were called to say it's cancelled and nothing else for you. Put on hold for a total of 26 minutes and no reply. Horrible and un-friendly. No I'm sorry... More 

Was this review helpful? Yes 2
London, United Kingdom
Top Contributor
83 reviews 83 reviews
30 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 5 weeks ago

We often use Holiday Inn Express and this is the poorest one we have stayed at. Our welcome from the front desk was good but from thereafter it went downhill. Firstly one of the two lifts was not working properly and the notice on the second one said that it was being renewed. when we did get to our room... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Suzanne N, We welcome feedback especially from our valued guests like you. I'm glad to hear you found our front desk staff agent to be personable and cheerful. On the other hand, I’m very disappointed to hear about your experience at breakfast and if your room was not as neat as it should have been. Your review will be... More 

Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2015

This hotel is conveniently located with great security and clean rooms. Awesome pool and great rooms with fast wifi and great breakfast.even the guests were polite and helpful. Next time I come to town I will stay here.

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Simpsonville, South Carolina
Top Contributor
57 reviews 57 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed January 19, 2015

Stayed here 2 straight weeks on business so I can give a pretty well rounded review. Let's start with the good. The floor and ceilings are poured concrete so you here very little noise coming from other rooms. I also thought the service was pretty good. Everyone I dealt with was nice and professional. The price is also much more... More 

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RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Marc R, Thank you for taking the time to write about your recent stay at our hotel. We truly value your comments. We regret that there were issues with the elevator during your stay. We are in the process of renovating our elevators which is the reason one of them was not working. I will also personally contact the... More 

Cleveland, Ohio
1 review
1 of 5 stars Reviewed January 16, 2015

First time in FL. I cannot comprehend the level of mold the room has. I have very allergic to mold so I felt it like a hammer on my sinus when I opened the door and breathed in the air here. I opened up the AC cover just to see what was being circulated around the room. It was filthy... More 

Was this review helpful? Yes
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Please accept our sincere apologies for the inconvenience you experienced during your recent stay at our hotel. This should have never occurred and must have been very unpleasant for you. I will share your comments with our maintenance and housekeeping supervisors. I am truly sorry that our staff did not notice this before check-in. We have a regularly scheduled preventative... More 

Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 13, 2015

My husband and I were pretty disappointed with our stay at this hotel. We frequently stay with Holiday Inn Express in other cities and states and are generally very satisfied. We stayed on the first floor, we were "upgraded" to a handicap accessible room (unnecessary for us)-- The bathroom was dirty there was hair and dirt visible when we arrived.... More 

Was this review helpful? Yes 1
Perth, Australia
Contributor
20 reviews 20 reviews
14 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed December 29, 2014 via mobile

This hotel has all the usual elements of a Holiday Inn however needs a bit of work as it is falling short of expectations in a few areas given it's expense at this time of year. Location is accessible enough IF you have a car, sitting next to the Palmetto Expressway which links you to most places. Consequently the noise... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear renegade_angel85, Thank you for taking the time to write a review about your recent stay with us. It is good to know you like our hotel location and clean rooms. However, I am sorry to see you the hotel fitness center and WIFI service you received was less than satisfactory during your stay. Kindly be assured that your review... More 

Denmark
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 9, 2014

An OK Holiday Inn Express – nothing more, nothing less. Rooms OK, breakfast was great (cinnamon buns still makes me drool), but the hotel and its surroundings was a bit worn, but nothing that should prevent anyone from staying here. However, and please be aware of, that this is not aimed at this specific HIE, but all HIE in general:... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear bastian87, Thank you so much for taking time out to leave us a review. We are elated to read that you appreciate the room accommodation and breakfast. I do however regret that we were unable to meet your expectations with due to the internet service you received. We take all comments into consideration and welcome any opportunity to improve.... More 

Senior Contributor
38 reviews 38 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed December 4, 2014

I travel a lot. This hotel did not make me feel welcome when I walked in the door. I requested to be put into a room that was far away from the road in a quiet respond because I work nights and need to be able to sleep all day long I was told in a passive aggressive tone by... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Christopher M, Thank you for taking the time to review our hotel. It is always our top priority to provide a great and satisfying stay for our valued guests. It is regrettable that the level of service you have received on your recent stay fell below your expectations. I would love to regain your faith in our hotel and... More 

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Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Address: 6650 W. 20th Ave., Hialeah, FL 33016
Phone Number:
Location: United States > Florida > Hialeah
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Number of rooms: 144
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn

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