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Holiday Inn Express Miami-Hialeah (Miami Lakes)

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6650 W. 20th Ave., Hialeah, FL 33016
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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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319 Reviews from our TripAdvisor Community

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Miami, FL
Level Contributor
107 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Checked in on a last minute whim. Had reserved a Queen Suite and since I am platinum elite was upgraded to King suite. Check in staff was great and friendly, even late at night. There was a surge of checkins right after me. The room was very spacious and the bed was comfortable. I have to say that these were... More 

Helpful?
Thank frogster14
San Jose, United States
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I am used to Holiday Inn so this was a good choice when I was planning my trip. No problems at check in and a good complimentary breakfast. Bunch of good restaurants nearby and quite quiet, in spite of being too close of the highway. Nevertheless I had 3 problems during my stay: 1st: we were 4 people and there... More 

Helpful?
Thank Alexandre P
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Alexandre P, Please accept our sincere apologies for the inconveniences you experienced during your recent stay at our hotel. These things should have never occurred and must have been very unpleasant for you. I will share your comments with our maintenance and housekeeping managers so that this does not occur again. I am truly sorry that our staff did... More 

Knoxville, Tennessee
Level Contributor
118 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here one night on a business trip. After waiting in a very long line to check in, I got to my room to find that the deadbolt would not work, so I had to go back to the lobby to change rooms. The second room had a horrible, musty smell. The furniture was old and beat up, the... More 

Helpful?
Thank BCTE4
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear BCTE4, Thank you very much for your review of your recent stay at our hotel. I greatly appreciate your comments about aspects of the room that need upgrading. We are currently trying to improve the guest experience. In doing so,it is a pleasure to announce that we will be renovating and implementing many upgrades to the hotel and all... More 

Charlotte, North Carolina
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed January 1, 2016 via mobile

Hated it! I consider myself to be an avid traveler. While I did read in the elevator that they are making some necessary changes, they need to be immediate! The mattress was flimsy and soft, the toilet barely flushed, mold on the lampshade and to top it off, the very thin white comforter had a white flat sheet on top... More 

Helpful?
Thank CrysTil
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear CrysTil, Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate the service provided by our front desk staff. However, I was concerned to see that you were not impressed with our property particularly with the mattress, toilet, and lampshade just to name a few.... More 

Nassau, New Providence Island
2 reviews
5 of 5 stars Reviewed December 29, 2015 via mobile

Great location. Free breakfast. Nice, clean rooms. Good parking. Friendly staff. I've been here more than 3 times this year and all of my stays were great. I got the Queen sized room and it was very spacious, only problem was the bathroom door couldn't lock but it was able to close.

Helpful?
Thank Pedronique S
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Pedronique, Thank you for your review of our hotel. It is so nice to hear when we please our guests. It is also wonderful to know that the several times that you've stayed here have all been great experiences for you. Please do not hesitate to contact me when you return to Hialeah. I would love to personally meet... More 

Eerbeek, The Netherlands
Level Contributor
140 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

Hotel is like every holiday Inn hotel. You will need a car to go somewhere for dinner or breakfast. During the holiday season the prices are extremely high for the quality offered. The personal is very friendly and helpful. Location is close to the interstate and a 15 minute drive to the airport.

Helpful?
Thank Bertrand N
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 13, 2015

We stayed here for two nights on our recent Florida vacation. Both adults in our family travel a significant amount for our jobs, and use Holiday Inn frequently. This hotel in Miami is the worst Holiday Inn we've ever experienced. Run down, needs updating, small beds, small bathroom, dirty refrigerator, sketchy elevator, water not drinkable (literally - they left us... More 

Helpful?
Thank Heather M
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Heather M, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with housekeeping. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of... More 

Burlington, Ontario
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed December 8, 2015

This hotel is a very bad example of a typical Holiday Inn Express. First impression are that the hotel smelled very musty. I understand that Florida is humid, but other hotels do not smell this bad. It is terrible for someone with allergies. The floor in the rooms (at least the one's we had on the 4th floor) were completely... More 

Helpful?
Thank NurseMP
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear NurseMP, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. Rest assured that the cleanliness of our rooms and our property, in general, has always been our main priority and it is disheartening to learn that it... More 

Derbyshire, United Kingdom
Level Contributor
135 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed November 4, 2015 via mobile

One night stay due to convenience of location and we were happy with the hotel overall. Staff were welcoming and friendly. The room was clean with fresh smelling linens. Good selection at breakfast was more than sufficient for us. Did not use the pool so can't comment on that. Would happily stay here again.

Helpful?
Thank Mand789
Orlando, Florida
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed October 27, 2015

Chose this property because it was 10 min from my meeting. It is just OK. Room is nothing fancy, Bathroom is small with limited vanity space. Hotel is right off highway. So you see and hear the traffic. If your staying for a quick overnight, will probably be fine, but not for an extended stay. Not enough working outlets. Still... More 

Helpful?
Thank JackieMD1
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Patrice, Dear JackieMD1, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve our guest experience. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many upgrades... More 

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