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Holiday Inn Express Miami-Hialeah (Miami Lakes)

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6650 W. 20th Ave., Hialeah, FL 33016
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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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275 reviews from our community

Traveler rating
    85
    112
    43
    25
    10
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94
65
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52
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been staying at this hotel for several weeks for business, Lorenzo at the front desk is always very pleasant and friendly. If I need anything he will help. Its nice to be at a hotel where you are appreciated. the breakfast is very good and the area is always clean.

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here prior to going on a cruise ! Choose this place because it was noted to be close to the airport ! I tend to disagree! I didn't do my homework very well either because it was very far from the port as well! But on a positive note it was very clean and the service was good... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Cindy P, We welcome feedback especially from our valued guests like you. I am very pleased that you are happy and satisfied with the service. It is also very nice to know that you noticed the cleanliness of the property. On the other hand, I am sorry that we did not meet your expectations on some aspects of your... More 

Saint Louis, Missouri
Top Contributor
276 reviews 276 reviews
31 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed April 11, 2015

I stayed here recently for three days of business. First off, the staff here is great. Jordan was very helpful trying to assist me in getting an early room, and Andrea was great helping me with area restaurant choices and general questions. The rooms have a sitting area with tv, sink and countertop with coffee, and a bedroom. Room is... More 

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Sacramento, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 18, 2015

We wanted to stay in the Miami area for two nights before leaving on a Caribbean cruise out of Fort Lauderdale. We found the hotel rates in the Miami/Fort Lauderdale were very high because this is the high season there. We took a chance and got a reasonable rate at this hotel through Hotwire. The staff was very friendly, the... More 

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Orlando, Florida
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 14, 2015

Customer service here are second to none I want to thank you guys for doing a wonderful job every single time I come here I don't come here often but when I do I am never disappointed for the hospitality and gratitude and everybody shows me thank you holiday inn express hialeah , fk

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Paris, France
Top Contributor
97 reviews 97 reviews
28 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed March 10, 2015 via mobile

I hate to say bad things about a hotel when people working there are indeed really nice. But let face it. It is ridiculous to have to pay 220 USD (plus taxes) to stay in a hotel (clean with a pool and a decent breakfast) in the middle of nowhere and far from miami attractions. At a walking distance you... More 

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RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear herve7, Thank you for taking the time to post a review from your recent stay at the Holiday Inn Express & Suites Hialeah-Miami Lakes. As an IHG Rewards member we greatly appreciate your loyalty to our brand and hotel. We are deeply sorry that you were not pleased. You stayed at our hotel during a very busy time of... More 

Sydney, Australia
Top Contributor
60 reviews 60 reviews
22 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed March 5, 2015

I like this hotel a lot. It has a free wifi inside your room, free parking, free breakfast, laundry facilities. Its close to Miami International Airport. Just to warn you from using the phone from calling international even if its only for 10 minutes it costed me $198 to report that my card was replicated in NY. But apart from... More 

Was this review helpful? Yes 1
San antonio florida
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 27, 2015

I had to go to Hialeah Fl. On business for one night a couple of weeks ago and my company uses The Holiday Inn Express in Hialeah for that area. I was pleasantly surprised, the hotel was very clean and updated. It had a fitness center, wash room, and free breakfast with plenty of choices, so no matter what your... More 

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Burlington, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 18, 2015

My room was given away as We didn't arrive at 6 pm. Landed in Ft. Lauderdale and rented a car and at 7:26 pm on our way to the hotel we were called to say it's cancelled and nothing else for you. Put on hold for a total of 26 minutes and no reply. Horrible and un-friendly. No I'm sorry... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Cheryle7, Thank you for sparing some time out of your busy day to bring this matter to our attention. It is regretful to see that you were not able to fully enjoy your stay with us. In our effort to obtain 100% guest satisfaction, we would like to obtain additional details regarding your experience so I have sent you... More 

London, United Kingdom
Top Contributor
98 reviews 98 reviews
32 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed January 24, 2015

We often use Holiday Inn Express and this is the poorest one we have stayed at. Our welcome from the front desk was good but from thereafter it went downhill. Firstly one of the two lifts was not working properly and the notice on the second one said that it was being renewed. when we did get to our room... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Suzanne N, We welcome feedback especially from our valued guests like you. I'm glad to hear you found our front desk staff agent to be personable and cheerful. On the other hand, I’m very disappointed to hear about your experience at breakfast and if your room was not as neat as it should have been. Your review will be... More 

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