I travel weekly for work and Gainesville is a new market for me. I have tryed to stay loyal to IHG for years because priority club rewards beats all the others. I dont mind paying my corp rate a night but at least be consistant with your brand, I am not just paying for location but room stay too. For...
More
We are glad that Gainesville is a new market for you through your company and look forward to welcoming you back. We appreciate your Loyalty to IHG and as a Priority Club Member. I appreciate your feedback as this helps us directly address our guests concerns that are of course within our control. I will pass your restaurant concerns to...
More
This hotel is the most conveniently located to campus and the midtown area for walking. The staff is accommodating and friendly and there's a nice second floor pool for privacy. The only drawback is that the bathrooms have a musty smell, but they are clean.
More
Thank you for your review. Feedback assists in addressing concerns. I appreciate that you commented on our friendly staff. Our location is conveniently located as you stated. I am glad you found the bathroom to be clean. We look forward to welcoming you back in the future.
More
Despite the comments of the previous entry, My advice is Try staying out on the interstate and then complain about the traffic, inconvenience time restraints, paying to park, driving to a place to shop and eat and grab a drink, blah blab blah then you might appreciate this hotel. I chose it for convenience . I chose to stay at...
More
Thank you for your review. With many choices to stay in Gainesville, we are glad you chose to stay with us. Friendly Service is something we pride ourselves on. Thank you for recognizing that. As always we appreciate all Room Tips as this helps our future guests by getting more out of their stay.
More
If you are doing anything at the University of Florida then this hotel does have its location to recommend it - right across the street and within reasonable walking distance of most major points on the campus. I was there for graduation and so came expecting to get gouged, but still ... $300 a night, for a Holiday Inn that...
More
Thank you very much for your entertaining review of the Holiday Inn. I have forwarded the AC concern to our Chief Engineer for maintenance. I apologize for the condition of the unit. Yes, there are challenges during UF Graduation as most of Gainesville does sell out and parking becomes a concern and prices are slightly inflated. I appreciate your feedback...
More
I have stayed here a couple times now. Great location!! Brianna and the rest of the staff was great!! The last two times I have stayed I had changes come up on short notice and they were more than happy to help resolve my schedule issues.
More
We appreciate your Feedback. Thank you so much for recognizing our hard work to take care of our guests. I will ensure Brianna and the rest of the staff is recognized for their outstanding customer service. We look forward to welcoming you back.
More
The staff at the Gainsville hotel is AWESOME. My husband has stage IV lung cancer, brain cancer, and leukemia. He has recieved treatment at both Shands and the VA. The Holiday Inn Staff in Gainsville delivers customer service like no place I have ever been. It's embarassing, I work for an airline and they nor their competitors could compete with...
More
Karen and Tom, Thank you so much for your comments regarding our staff! I am very proud of the team we have here and based on your post, I can see they are modeling the culture we are trying to create. My heart reaches out to you and your family during such a sensitive time in your lives. It is...
More
The rooms was clean, however the last guest must have been a smoker as the room smelled and I had to keep the door closed. Almost every night when I got in from work I had to stop by the front desk and have them rekey my door key. Tried to open door and lucky for me a maintenance man...
More
Thank you for your review. I appreciate you finding the room clean. We are working very hard to retain a level of cleanliness for our guests. I do apologize for the smoke smell. I wish you had brought it to our attention as soon as you first entered the room, we would have immediately placed you on another room, and...
More
I found the staff to be excellent at this hotel. The close proximity to the University is both a positive and negative aspect - One the final night of my stay, the hotel was hosting frat pledges who kept me up until 4 AM with their partying. The lighting overall was very poor in the rooms, but especially so in...
More
Thank you so much for your view on our customer service. We have been working very hard to take care of our guests. I do apologize for the negative experience you had. I wish you would have given us an opportunity to allow us to move your room. If you could contact me and let me know which room you...
More
Sadly we had to reschedule our up and coming visit today so I am unable to give a current review of the property. There were some complications with our cancellation and I called the hotel directly to see if they could be resolved and reached Kim in the corporate office. She took the time to hear my concerns and said...
More
WOW, thank you so much. I truly wish that more customers would contact a member of management regarding concerns to allow us an opportunity to address and resolve. More often, we are not aware of concerns until after a negative survey or a negative review is posted. We welcome the opportunity to address any concerns such as you had, to...
More
We checked in Friday 2-17-2012 at around 10 at night. We found out that the hotel was at capacity but the you wouldn't have known it. The staff was very nice and extremely helpful. They gave us a map of the university and gave us directions. We went up to our room and the room was clean and comfortable. The...
More
Thank you so much for your review. It truly makes us happy when our guests feel comfortable when away from home. The location of the hotel does have its advantages as you stated. Our staff is really excelling in service and I believe that is what separates us from some hotels. Please do not hesitate to contact me directly or...
More
If you own or manage Holiday Inn Gainesville University Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
81 Reviews
105 Reviews
84 Reviews
