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BEST WESTERN Gateway Grand

3.0 of 5 4200 Northwest 97th Boulevard, Gainesville, FL 32606-3742
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BEST WESTERN Gateway Grand
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BEST WESTERN Gateway Grand
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352 reviews from our community

Traveler rating
    165
    109
    44
    17
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN Gateway Grand
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Brandon, Florida
2 reviews
5 of 5 stars Reviewed April 23, 2014

For the last 5 years, when I have to do business in this area, I stay here. I try to finish my business early, because they have a nice pool area, very relaxing,and I try to spend a couple fo hours there before going back to my room to do paperwork. The rooms are very spacious, and the staff is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Vince S, Front Office Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you so much for your business over these past five years! We will continue to do everything we can to make sure your stay is relaxing and enjoyable. As a long-time guest, you will be excited to know that we have many renovations in the works at the moment. Not only are we in the process of getting entirely... More 

Alachua, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

The Gateway Grand is a beautiful hotel...inside and out. The Spanish style lobby lovely pool area and extra comfortable beds, plus a cooked-to-order breakfast make this a great hotel for business or pleasure. I will stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Vince S, Front Office Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you so much for your kind words! I'll make sure that the housekeeping, maintenance, and grounds keeping staff who work so hard to keep our hotel looking beautiful receive these comments! I am so glad to hear that you enjoyed a good nights sleep, as we just received all new beds in our Traditional Double and King Deluxe rooms!... More 

Atlanta, Georgia
Top Contributor
135 reviews 135 reviews
50 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed April 16, 2014

Very nice property that isn't easy to find off the exit. Nice pool and hot tub and a good breakfast. King room was spacious but a long way from the front desk. Bar/Restaurant was outside around the Hotel ...quite unusual...but overall a good value close to Gainesville

Was this review helpful? Yes
Vince S, Front Office Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you so much for the feedback on your recent stay. I apologize for the inconvenience you had in locating the property, please feel free to call us any time if you need directions or route recommendations. I'm glad you enjoyed the spacious King Deluxe Mini-Suite, with the half-wall that separates the room into a sleeping and sitting area. I'm... More 

Canton, Georgia
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 14, 2014

When I made reservations for a night stay at the BEST WESTERN PLUS Gateway Grand in Gainesville, FL, all I was looking for was the assurance that my room would have a handicapped bathroom friendly with a roll-in-shower. I have to say that when we got the first view of this hotel we were so pleasantly surprised. We felt as... More 

Was this review helpful? Yes
Vince S, Front Office Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you so much for the gracious comments! I was so happy to hear that we were able accommodate your needs during your stay. Nothing pleases our Front Desk staff more than knowing they contributed in making a guests stay memorable and enjoyable! The maintenance you witnessed during your stay was part of a project to keep our hotel exterior... More 

Minnesota, United States
1 review
3 of 5 stars Reviewed April 8, 2014

Was not accommodating for 2 pm arrival and check in. Had to wait 2 hours until the 4 pm hotel check in time. They were too busy preparing for a wedding party. Location is far from most things in Gainesville. It is difficult to write anything nice after this long wait.

Review collected in partnership with Best Western

Was this review helpful? Yes
Vince S, Front Office Manager at BEST WESTERN Gateway Grand, responded to this review

I am sorry to hear that we were unable to accommodate your early check-in request during your last stay. While we always do our best to accommodate special requests, rooms are not always available prior to our 4pm check-in time. When rooms become vacant, we clean them as quickly as possible while still maintaining our high standard of cleanliness. During... More 

Savannah, Georgia
1 review
1 of 5 stars Reviewed April 7, 2014

Main point: This hotel is gross. Details: We booked the hotel through Priceline and ended up paying a little over $100, which is about four times what it should've cost. Lobby and exterior look promising but then you get to the room. There was gum on the floor, sticky stuff on the tv stand, and pee on the toilet seat.... More 

Was this review helpful? Yes
Ron G, Front Office Manager at BEST WESTERN Gateway Grand, responded to this review

I am very sorry to hear that we were unable to satisfy your expectations during your stay. Cleanliness is extremely important to our property and all rooms are cleaned and inspected thoroughly before being rented to our guests. I will make sure that our Executive Housekeeper is made aware of your situation so we can take measures to ensure it... More 

Martinsville, Indiana
Top Contributor
120 reviews 120 reviews
34 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed March 26, 2014

This property overuses the word: "No." I called the hotel on the 9th of March and spoke with Tonya. I would be presenting a seminar at this venue on the 27th, and have a significant heart condition. I asked if I could request a 1:00 p.m. late checkout FOR MEDICAL REASONS (when I send my seminar attendees out for their... More 

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Ron G, General Manager at BEST WESTERN Gateway Grand, responded to this review

I am extremely sorry we didn't meet your expectations during your recent stay. Our Front Office Manager Vince received the information form Allen our banquet manager, checked with housekeeping and received an exception to have a late check out. He left that information on the phone number that was given to Allen our banquet manager. I am so sorry you... More 

shelbyville
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2014 via mobile

Outstanding restaurant! Good service and excellent food. Hotel Is pet friendly with a nice mowed field for walking. Rooms good sized and bed was very comfortable. We have stayed at many motels between Fort Lauderdale and Tennessee with our dogs and this was one of the nicest. Look forward to staying there again.

Was this review helpful? Yes
Ron G, General Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you so much for your comments. A lot of the employees have pets and love to visit with pets that are on the property. We even had Jack Hanna bring some of his exotic animals to the hotel while speaking at Santa Fe College teaching zoo across from the hotel. More 

1 review
5 of 5 stars Reviewed March 17, 2014

great views. rooms were adequate. people were nice at the reception area but some problems posting BW Honors points, etc. Also the Diamond Club amenities were lacking abit although the room was spectacular in terms of the views and space.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ron G, General Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for your comments. I will let our front office manager know about the posting problems so we can do additional training with the clerks. Our rooms are now being renovated so the view will only be enhanced by the new rooms in two months. More 

St Pete FL, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 17, 2014

less then ideal location. No micro/fridge in room - pretty annoying. Expensive for a roadside accommodation far from town central. I recieved the lowest rate available and still paid over @100 to sleep, shower and watch a little TV. I really like BW tho and will continue to use them. Most BWs are excellent and of fair value.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ron G, General Manager at BEST WESTERN Gateway Grand, responded to this review

I am sorry you felt our facility is far away from the town center but we are only 9 miles from down town Gainesville. We compare our rates extensively with the surrounding hotels and feel the price compared to $150 to $170 for a down town hotel is acceptable. Thank you for the comments on the mirco/frig. We also feel... More 

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Additional Information about BEST WESTERN Gateway Grand

Address: 4200 Northwest 97th Boulevard, Gainesville, FL 32606-3742
Phone Number:
Location: United States > Florida > Gainesville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Gateway Grand 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Best Western Gateway Grand Hotel Gainesville
Best Western Hotel Gainesville
Best Western Gainesville
Gainesville Best Western
Hotel Style:
#3 Green Hotel in Gainesville
#4 Romantic Hotel in Gainesville
#9 Business Hotel in Gainesville
#11 Family Hotel in Gainesville

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