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BEST WESTERN Gateway Grand

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4200 Northwest 97th Boulevard, Gainesville, FL 32606-3742
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BEST WESTERN Gateway Grand
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BEST WESTERN Gateway Grand
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379 reviews from our community

Traveler rating
    187
    113
    44
    18
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mobile, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The room was very clean and the bed extremely comfortable. The room had all of the amenities I looked forward to. The staff was friendly and helpful. The lobby area is inviting and the breakfast was well prepared.

Review collected in partnership with Best Western

Was this review helpful? Yes
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for sharing your experience of the BEST WESTERN Gateway Grand! Our number one goal is for every guest to have a comfortable and relaxing stay while they are here. To achieve this we make sure we provide a wealth of amenities that will make your stay perfect, such as the free WiFi, outdoor pool and Jacuzzi, and Gators... More 

Riyadh
Top Contributor
99 reviews 99 reviews
20 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was driving from Miami to Chicago and on the way I wanted to spend the night at a hotel on the highway. I stayed Best Western Gateway Grand and was really amused to see such a relaxing place by the highway. Accidentally, I left my wife's handbag during check out around the room. I would like to thank Ms.... More 

Was this review helpful? Yes
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for choosing the BEST WESTERN Gateway Grand for your pit-stop in Gainesville! We are fortunate to be located directly adjacent to I-75, but situated in such a way that we are completely separated from any noise or traffic from the highway. Our Maintenance Staff, Housekeepers, and Groundskeeper work hard to make sure you have a beautiful environment where... More 

Gainesville, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

I attended a conference today (4/25) with John Spence as the presenter. After the morning session, we left the room for lunch. Upon our return, we found the staff had cleaned the room (which they were supposed to do) and our notes had been thrown away from the morning session. I was clearly upset because I took really good notes!... More 

Was this review helpful? Yes
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for attending the conference here at the BEST WESTERN Gateway Grand and sharing your experience! Our banquet team is always looking for ways to make your event memorable, and I'm sure you won't forget Melvin's stellar service any time soon! I'll make sure he sees your comments and knows how much you appreciated his help. We look forward... More 

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We rented the presidential suite to use to get ready for my wedding. They came through for us after another hotel in town gave away our rooms and left us high and dry 3 weeks prior to the wedding. Adam, the sales manager, Adam, was an absolute life saver! The room had two full bedrooms and bathrooms connected by a... More 

Was this review helpful? Yes
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for the wonderful comments from your recent stay at the BEST WESTERN Gateway Grand! We are so happy that we could be a part of your special day! Our Sales Office will do whatever they can to make sure your event goes flawlessly and I'll make sure Adam is aware of how much his service meant to your... More 

gainesville. fl, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was remodeling the front entrance so you had to enter through the conference center. It took me a few tries to find it. Otherwise everything was lovely. The king room was beautiful and huge. Everyone was very kind and pleasant.

Review collected in partnership with Best Western

Was this review helpful? Yes
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for your comments on the BEST WESTERN Gateway Grand. We appreciate your patience while we work to improve our guest experience. I am pleased to report that the entryway renovation is complete and its better than ever! In addition to the entryway renovations, we've just installed brand new carpet in all of our hallways, new tile in our... More 

Philadelphia, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was almost everything we want to find in a hotel. Ample Truck parking for our livestock trailer, Pet Friendly for the Dogs, Super Clean, Spacious and great staff! On site Restaurant was also an excellent value with excellent food. Would have preferred them having a Gluten Free or Allergen Menu so save some frustration of the waitress who had... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for your comments on the BEST WESTERN Gateway Grand! We know convenience is key when you're on the road, so we're glad you were able to tack advantage of our huge parking lot and pet amenities. Many of our staff are pet owner's ourselves, so we work hard to make sure that when you're traveling with a pet... More 

Athens, Georgia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

After a long day's drive, we arrived at around midnight to find the front desk manned by two alert, smiling, and exceeding helpful employees. They got us checked in and helped with my wife's request for extra towels in no time at all. In the morning we enjoyed a breakfast of fruit, cereal, and make-your-own waffles. A made-to-order egg omelette... More 

Was this review helpful? Yes
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for choosing the BEST WESTERN Gateway Grand for your stop-over in Gainesville. Whether it's 2pm or 2am you'll always be greeted with a smile by our friendly front desk staff, who are happy to assist you with any request you might have. We're glad you were able to enjoy the waffle-maker, fruit, and cereal of our free continental... More 

Saint Augustine, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

We attended the VA Volunteer Recognition Luncheon on Sunday. The meal was excellent and our server, Shantil, was extremely attentive to the different needs of all the people at the table. We had people with health issues in the party and she went the extra mile to ensure that everyone had what they needed.

Was this review helpful? Yes
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

We're so glad your group was able to use the BEST WESTERN Gateway Grand for their luncheon meeting. Our staff always do whatever it takes to make sure conference attendees enjoy their event, but Shantil's customer service takes it to the next level. We'll make sure she knows how much her service meant to you and your party. We look... More 

Kissimmee, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We needed to stay in Gainesville for my husband to have surgery at Shands. This hotel location is very accommodating and peaceful when getting ready for this. Staff is very friendly and supportive. We will stay there in the future for an additional procedure.

Review collected in partnership with Best Western

Was this review helpful? Yes
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for choosing the BEST WESTERN Gateway Grand for your stay in Gainesville. It is our sincere desire that we provide a restful stay for guests traveling for medical purposes, which is why we offer complimentary shuttle service to North Florida Regional Hospital, Shands, the Springhill Medical Center, and the Avmed Health Park. Whether you are in town for... More 

Bedford, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago

Were taken to four different rooms before satisfactory to stay; housekeeping well below par; hotel duty manager and restaurant manager were extremely helpful to compensate. Internet connectivity was very poor.

Review collected in partnership with Best Western

Was this review helpful? Yes
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for bringing this issue to our attention, I am so sorry we did not exceed your expectations during your recent stay. We take the quality of our guest rooms very seriously and will work with the Manager on Duty who assisted you during your stay to determine who serviced the rooms that were not made up to our... More 

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