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Crowne Plaza Fort Myers at Bell Tower Shops

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13051 Bell Tower Drive, Fort Myers, FL 33907
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Crowne Plaza Fort Myers at Bell Tower Shops
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491 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I'm actually stunned by some of the 5 star reviews on Trip Advisor for this property. I first wondered if they stayed at the same hotel as I did. As soon as you enter the lobby you immediately think, very 1970's. This is very very dated hotel that is in much need of a rehab. The rooms are old and... More 

Was this review helpful? Yes 1
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review

Dear Mark N, Please accept our sincerest apologies with the disappointment you expeienced with your most recent stay at our hotel. While we are not the newest hotel we do try very hard to deliever the very best in customer service and maintain our property in the best condition possible. As you noted, most of our guests have given very... More 

Tampa, Florida
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great experience every time I'm here... I travel on business across the state weekly and I always enjoy my visits to Ft Myers. The entire Crowne Plaza staff is wonderful. Jessica on the 5th floor in the evening really goes out of her way to may sure all her guests are well taken care of. She really makes you feel... More 

Was this review helpful? Yes
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review

Dear Rictravelonbusiness, Thanks very much for the nice review regarding your stays here at the Crowne Plaza Ft. myers and especially for taking the time to recognize Jessica up in our Club Level lounge. She really does a great job and we will let her know you think so too. It was nice to hear that you also enjoy most... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

I've stayed at this hotel many many times over the years and I'm a rewards member. It's a nice place. However .... if you need access to the Internet, forget it. It cuts out every few minutes - not slow - I mean non-existent!! - especially at night. I've never been to a hotel with such poor WIFI - including... More 

Was this review helpful? Yes
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review

Dear Salty99, Please accept our apologies for the issues you have experienced with the WIFI service at the hotel. We have experienced some recent issues and have been working with our provider to resolve those problems however most of the concerns have been recent other a few isolated incidents. We do understand the importance of solid and dependable WIFI service... More 

St. Petersburg, Florida
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel Monday thru Friday throughout Florida and occasionally in other states. I have stayed in countless hotels...various chains. Hands down this is the most consistent and the best value in town. Stay on the executive level and visit the lounge to say hi to Jessica. Customer service is fantastic. However, skip Shoeless Joe's. The service, especially from the two... More 

Was this review helpful? Yes
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review

Dear Laserwhisper, Thank you for taking the time to review your recent stay here at the Crowne Plaza Ft. Myers and for letting us know you found your stay an excellent value. We also appreciate hearing that Jessica made your visit to our Club Floor such a great experience. I do apologize that the service in Shoeless Joe's was not... More 

Miami, Florida
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel offered excellent rate w/buffet breakfast for two WOW! Room was upgraded to include a DVD player and flat hair iron. EXCELLENT customer service! Very pleasant/helpful staff! Beautiful pool!!!!!!

Was this review helpful? Yes
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review

Dear Bebebetty, Thank you so much for the very kind review you completed on the Crowne Plaza Ft. Myers. It was especially nice coming from a valued IHG Rewrds Club member. It was also nice to hear you enjoyed staying in one of of our female traveler rooms with the specialize "for women" amenities" and that you enjoyed our garden... More 

Sterling Heights, Michigan
Level Contributor
123 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

We are IHG rewards members, and this place had more complimentary benefits than any other we have stayed at in the past. Highly recommend this place. Lots of nearby restaurants. One attached to the building. Pool has a waterfall.

Was this review helpful? Yes
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review

Dear Thincinc, As an IHG Rewards Club member it was a real pleasure to recieve your recent review of your stay at the Crowne Plaza Ft. Myers. Thank you very much. We were delighted to hear that you enjoyed our IHG Rewards club benefits as well as our pool and location here at the beautiful Bell Tower Shops. We hope... More 

Toms River, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great food, great staff and a warm friendly atmosphere greets you at the front door. My car battery went out and Brad from the front desk was so kind as to offer me a jump. Can't thank him enough for saving the day!

Was this review helpful? Yes
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review

Dear 185Michaelaa, We appreciate you taking the time to review your recent stay here at the Crowne Plaza Ft. Myers and thank you for recognizing Brad for his extra efforts in helping you with your car battery. We will make sure he hears about that. Thanks also for the nice remarks about our staff and good food. We love to... More 

Clearwater, Florida
5 of 5 stars Reviewed 1 week ago

Great service, the front desk staff made me feel at home. I checked in late and the front desk staff had my reservation ready for me which minimized the time to check in. I will definitely go back to this location in the near future

Was this review helpful? Yes
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review

Dear RobertoB1668LV, We really appreciat you taking the time to let us know that you enjoyed your recent stay with us and that you enjoyed the quick registartion provided by our front desk team. We will make sure that we share those comments with them. Our staff works hard to make sure that every guest stay is an enjoyable experience... More 

Lauderhill, Florida
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I were in the Ft. Myers area from the east coast of Florida due to a tournament that I was attending and being held at the Crowne Plaza. We had a handicap room due to my being in a wheelchair. The room was located farthest from the elevator and it was quite small for me to maneuver... More 

Was this review helpful? Yes 1
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review

Dear Cliffy_Lynn, Thank you for taking the time to let us know wabout your recent stay with us and we apologize for the problem that ocurred with our housekeeping services during your stay. That is very uncommon and we are looking into that. And we regret we were not able to offer the late check out to you. The day... More 

Darby, Montana
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice hotel and area. Was able to walk to different eating establishments ad entertainment. This was the last night of a 20 day trip thru Florida was able to relax and enjoy our memories. Nice selection for breakfast

Was this review helpful? Yes 1
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review

Dear Carol H, Thank you for taking the time to review your stay with us here at the Crowne Plaza Ft. Myers and we are appreciate you taking the time to let us know you enjoyed your stay and the the location of our our hotel here at the beautiful Bell Tower Shops. There are many great restaurants and shops... More 

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