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Hilton Garden Inn Fort Myers

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12600 University Drive, Fort Myers, FL 33907
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Hilton Garden Inn Fort Myers
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176 Reviews from our TripAdvisor Community

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Fort Myers, Florida
5 of 5 stars Reviewed 2 days ago NEW

Hotel is centrally located to the south Ft Myers area. Staff is great, place is always in great shape, We were greeted each and every time we came into the hotel and in some cases by name from the front desk who remembered it.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank M9471FSpatrickl
DeBary, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Staff was very pleasant. Room had musty mildew smell and flooring in elevator was filthy. Pricing for the stay was well in excess of every other Hilton Garden Inn where we have stayed. At breakfast in the morning, we were given plastic knives and forks. Overall, it was far below par for a Hilton.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Barry N
KanaHotelGroup, Manager at Hilton Garden Inn Fort Myers, responded to this review

We are shocked and dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. I always utilize feedback like yours for staff training purposes. Please know your comments are taken very seriously and will be acted upon immediately. More 

Colorado Springs, Colorado
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago

I agree, the beds are not comfortable at all. We ended up switching hotels. Only 1 person working breakfast , coffee in lobby cold. Husband had a week stay for business so staying was not an option with uncomfortable bed.

Helpful?
Thank cotopaz
KanaHotelGroup, Manager at Hilton Garden Inn Fort Myers, responded to this review

Thank you for your comments about our hotel on Trip Advisor. We are very sorry for the fact that you and your husband did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this... More 

St Augustine, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stay here quite often since my mother lives in Fort Myers and I had complained about the fitness room but to Hilton's credit they corrected everything that my wife and I had complained about on our last stay. It is a great place to stay!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard F
KanaHotelGroup, Manager at Hilton Garden Inn Fort Myers, responded to this review

Thank you for being a return guest here at the Hilton Garden Inn Fort Myers. We are glad you get the chance to visit family and hope you can return again soon. More 

Suwanee, Georgia
Level Contributor
101 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

A little above average. I've stayed here before and would recommend it but it's starting to show its wear. Staff is great. Kuerig coffee machines in the room. Excerise room needs an upgrade. The Barbara B. Mann Performing Arts Theatre is across the street. Nothing super close but plenty of food and such still in walking distance (3/4-1 mile).

Helpful?
Thank Tinyfoodlover
KanaHotelGroup, Manager at Hilton Garden Inn Fort Myers, responded to this review

Thank you for taking the time to provide feedback regarding your stay. While I’m thrilled to hear our staff was friendly, I regret that the hotel did not meet your expectations. We are in the process of evaluating opportunities for improvement and appreciate your input! More 

Buffalo NY
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

We really wanted to love this hotel. Free parking, the employees were all friendly. But the beds were terrible and we didn't care for the pillows. Made for a free nights bad sleep. Also exercise room had a terrible smell like car urine.

Helpful?
Thank buffalomandm
KanaHotelGroup, Manager at Hilton Garden Inn Fort Myers, responded to this review

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for your feedback as it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments... More 

Miami, Florida
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Excellent location at walking distance from open mall with many entertainment, meal and shopping options. Close to 75 interstate. Rooms are spacious, breakfast is good. Staff is very friendly. Hotel is nice and clean. Fitness room and pool are fine as well. Wifi was included in our rate. Enjoy your stay.

Helpful?
Thank JRiquezes
KanaHotelGroup, Manager at Hilton Garden Inn Fort Myers, responded to this review

We are very glad to read how much you enjoyed your stay here with us. Thank you for taking the time to give us such a good review. We hope to be seeing you again the next time you are in our area. More 

Oberageri, Switzerland
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A typical and standard Hilton Garden In. Good location in central Ft Myers but too far away from any beach. Our room was large and clean. Friendly Staff and overall good service. Breakfast a little bit disappointing.

Helpful?
Thank FBrinker
KanaHotelGroup, Manager at Hilton Garden Inn Fort Myers, responded to this review

We are sorry you did not enjoy your breakfast and we apologize. We are glad you enjoyed everything else about your stay and hope you return again soon. Thank you for your good review. More 

New Port Richey, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel several times now and I have to give it a thumbs up. The Staff is so helpful and friendly. The landscaping is kept up and very clean. I haven't eaten in the restaurant but HGI normally keeps their standards extremely high so I'm sure it's excellent as well. A neighborhood cat comes by every night... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eldene L
KanaHotelGroup, Manager at Hilton Garden Inn Fort Myers, responded to this review

Thank you for being a return guest here at the Hilton Garden Inn Fort Myers. Your continued business is appreciated along with your good review. We are looking forward to your next visit. More 

Pacific Northwest
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed January 6, 2016

Cold staff, no breakfast. Overall not a very welcome feeling. Price was reasonable and that was really the only positive thing. We stayed here to have somewhat of a quick access to Sanibel causeway. It still takes a good 25 minutes or so.

Helpful?
Thank Lot_left_to_see
KanaHotelGroup, Manager at Hilton Garden Inn Fort Myers, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback and apologize that you were disappointed. We hope we can have another chance to show you what our warm hospitality if your travels bring you back to our area in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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