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Holiday Inn Express Ft. Lauderdale Cruise-Airport

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1500 SE 17th Street, Fort Lauderdale, FL 33316
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1 room 1 adult
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Holiday Inn Express Ft. Lauderdale Cruise-Airport
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610 Reviews from our TripAdvisor Community

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Chula Vista, California
Level Contributor
114 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed yesterday NEW

The service at this hotel was really bad especially the desk clerk. I am a priority member and made the reservation four months before the stay and I was given a room with a view of a wall for $200.00. When I got to my room on the 5th floor the keys did not work and had to have them... More 

Helpful?
Thank ABF49ER
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Joseph went above and beyond assisting us with proper information and with his friendly nature made our stay a pleasure. We thank him for making us feel at home. The service was great and the staff let us stay in the facility after our check out without any problem.

Helpful?
Thank Trevor C
Maple Shade, New Jersey
1 review
5 of 5 stars Reviewed 4 days ago NEW

We arrived on a Sunday AM after experiencing flight cancellation due to a snowstorm at destination. We were told no rooms were ready but we were early for check-in and not surprised. Chad did not want us to check-in until they were and said we could wait in eating area. When later discovered there by Gloria Williams, manager, she had... More 

Helpful?
Thank jeanne1672
Kohler, Wisconsin
Level Contributor
3 reviews
1 of 5 stars Reviewed 5 days ago NEW

There was not a shuttle to pick us up. We booked thru hotels .com and pre paid. Pointed that out to the two ladies behind the desk. Told me they had that.The hotel is older and rooms reflected this. The breakfast was not so good either. Then we get our next Visa bill they charged us for the night. I... More 

Helpful?
Thank RitaG1026
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review

RitaG, We appreciate you taking the time to share a review; however I am concerned about your unsatisfactory stay. Please note that our shuttles are not waiting at the airport for guest arrivals. You will need to call the hotel direct and request the shuttle once you have your luggage in hand. We are located only a few miles from... More 

Reading, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Shout out to Gloria Williams and her wonderful staff who truly made us feel like you were concerned about our satisfaction. Had us change rooms with a digital reception tv so we could watch the football games.

Helpful?
1 Thank Jerry B
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review

Jerry B, Thank you so much for your kind words of compliment. It was certainly a pleasure having you stay with us. Our daily goal is to keep our guests satisfied. I will be sure and share the good news with the Team! We value you as past guests and look forward to your next visit. Warmest regards, Gloria Williams... More 

Acworth, Georgia
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel one night before a cruise I was taking out if Miami. I selected this hotel for price before location and for the fact that they have a free airport shuttle. The airport shuttle process is a little confusing as their are more than one shuttle that says "Holiday Inn Express/Suites" on the side of the... More 

Helpful?
2 Thank Kelly1125
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review

Kelly1125, We appreciate you taking the time to share a review with others. Although I am pleased that our location and free shuttle worked well for you, I am sadden to hear that so much else was less than satisfactory. It is true that our lobby can be extremely busy at times on pre/post cruise dates as in many hotels... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location for a pre-cruise stay. Hotel was clean and staff was friendly. Breakfast was typical hot/cold offerings. It was raining the night we stayed and our ceiling was leaking. Vernita was excellent in trying to "make up" for this as the leak woke us up during the night. We we offered extra IHG points and our shuttle to the... More 

Helpful?
4 Thank KKM2000
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review

Thank you so much for sharing a review with others. I am pleased to hear that our location was perfect for you and of Vernita's efforts to turn things around for you. Our Team strive daily to provide all guests with the exceptional service they expect and deserve while staying with us. I will be sure and share your compliment... More 

KESWICK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pre cruise stay did not disappoint. Rooms, beds comfortable, Very close to shops, restaurants, and Port Everglades :). Very convenient! Breakfast included but very crowded. (Small room) Front desk staff helpful with recommendations of places to eat/shop nearby. Will definitely stay again !

Helpful?
2 Thank lastrooney
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review

lastrooney, Thank you for taking the time to share a review. It is such a pleasure to hear that all was well during your recent stay. We value you as a past guest and your comment is very important to us. I will be sure and share the good news with our team! Again, thank you and we hope to... More 

Miamisburg, Ohio
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel must have been recently renovated as we were impressed with the good quality clean and new furnishings. We stayed in a Deluxe King room with a sofa, refrigerator, microwave, coffee service, and wi-fi. Even the bathroom was beautiful with modern and clean furnishings. The breakfast room was small but clean. The front office personnel didn't smile, seemed rather... More 

Helpful?
2 Thank Kent S
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review

Kent S, Thank you for taking the time to share a review with others. It is nice to hear that you enjoyed your stay and accommodations. I am concerned, however, about the staff "not having a good day". I apologize that you experience anything less than excellent service while staying with us. It is certainly not the norm to not... More 

Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights before our cruse in early Jan /16. The room is expensive for the condition of the hotel. That is not the worst of it. When we were preparing to go to bed and pulled back the covers there was feces skid marks on the bottom sheet and long black hair (we don't have any black hair.) The... More 

Helpful?
2 Thank 165winnipeg
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review

165 winnipeg, We appreciate you sharing a review; however it saddens me to hear that you experienced less than exceptional service while staying with us. Please allow me to discussed your situation further. I assure you this is not the norm and I am glad to hear that everything was done quickly to correct this while in-house. I look forward... More 

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