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Sheraton Suites Cypress Creek Ft. Lauderdale

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555 NW 62nd Street, Fort Lauderdale, FL 33309
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Sheraton Suites Cypress Creek Ft. Lauderdale
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771 Reviews from our TripAdvisor Community

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Hartford, Connecticut
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was pleasantly surprised with my experience at this hotel. I was a little skeptical based on some of the reviews. However, Ashley did her best to give us a room that we would enjoy. We really appreciated her friendly manner and willingness to help. The lounge was great and we enjoyed all the extra space.

Helpful?
Thank crease131
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

i stayed in this place with my families, includes seniors and 4 year old kid. It is very nice hotel with good food and view, and also very convenience to go anywhere from it. Easy to access to high ways and go to the beach. you can get everything close by.

Helpful?
Thank Ning G
Winter Springs, Florida
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed at the Sheraton Suites during a business trip to Ft. Lauderdale. The location is very convenient to the office and to a small shopping area (10 minute walk) in which there are multiple restaurants and LA Fitness. The room furniture is showing signs of wear and tear. The bathrooms are quite small. Do not get a room overlooking Cypress... More 

Helpful?
1 Thank roadwarar
Orlando, Florida, USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My husband and I stayed there for business in Jan 2016 and thought it would be a great hotel because we have always had wonderful visits at Sheraton Suites. The hotel itself is basically very pretty, open,bright and the glass elevators were pretty cool. But it was very deceiving, the closer you look at it the worse it gets.They put... More 

Helpful?
1 Thank Bethy A
Colchester, Connecticut
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I was on the fence about giving the Sheraton 2 stars. I settled on 3, because the room seemed clean, and every interaction with the staff was positive. It's a rough hotel, but I don't feel the kind staff deserves a bad review because of shortcomings most likely out of their control. I just came home from staying here yesterday.... More 

Helpful?
Thank WhenPigsFry
Thomas F, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review

Dear WhenPigsFry, Thank you for your comments. I apologize that we didn't meet your needs during the stay. We want every guest to have a delighted experience and will work on all the mentioned issues. I ask that you give us another try and allow us to give you a memorable stay and see the changes we made. Sincerely, Thomas... More 

Las Vegas, Nevada
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The reason I gave this hotel a poor rating vs a terrible rating was because the staff were awesome, they could only work with what they had. the club lounge was great and Tommy was amazing. The rooms on the other hand, sadly need an update. Wallpaper peeling off the walls, they were just old and dirty, and then I... More 

Helpful?
Thank SANDY S
Thomas F, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review

Dear Sandy, Thank you for your response. I am sorry we did not satisfy you. The comments will be shared with all of our staff and it will also help us to identify where we need to improve. We all agree Tommy and all of our staff is a terrific asset to our team, thank you. I hope you will... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

The staff was accommodating, professional and the hotel was very nice. The rooms are spacious, clean and they smell good. The lobby has an overbearing cleaning smell, and when you run the water in the rooms, the water comes out brownish. That's disturbing in a sense.

Helpful?
Thank Justin H
Thomas F, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review

Good Day Justin, Thank you for your review. I would like to apologize that we did not completely satisfy you. I have forwarded your comments to my executive housekeeper and my chief engineer who are both working to rectify the issues you brought to our attention. I personally would like to welcome you to give us another chance to delight... More 

nj
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago

the room was large and roomy but why would you place a preferred Starwood member in a room facing a constantly running train????especially after I asked for a quiet room and the hotel was virtually empty. Oh and there was an ant problem... thousands of them. The pool was not heated and seemed abnormally cold

Helpful?
Thank jerseyguy27
Thomas F, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review

Dear jerseyguy27, Thank you for your review. I personally wish to apologize that we didn't meet your satisfaction. I will review your issues with my staff and the hotel will take your comments and use them to identify the areas that need improvement. Please give us another chance to delight you with a memorable stay. Regards, Thomas Fiorenzi Manager on... More 

Darlington, Maryland, United States
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed here one night when my flight out of Florida was cancelled. The suite was quite large, and very clean. The bed was comfortable. All in all a good experience. My one nitpick was that the water in the shower didn't get very hot.

Helpful?
Thank Joseph H
Thomas F, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review

Dear Joseph, Thank you for your review. We are always trying to improve our hotel and the information about the shower temperature has been addressed with my engineering staff. The next time you are in the area I hope you will stay with us again. Regards, Thomas Fiorenzi Manager on Duty More 

Fort Lauderdale, Florida
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I live locally in Fort Lauderdale and I have stayed at this property multiple times over the past four years and even though there may have been some minor issues overall this is a very nice property. I am a Starwood platinum member and when I need a hotel locally for a night or two this is usually my first... More 

Helpful?
Thank Dan S
Thomas F, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review

Dear Dan, Thank you for your kind comments. Our Club Lounge attendants do an amazing job keeping our loyal SPG members satisfied. I will share this review with Siri, she does a great job! I personally would like to meet Buster the next time you stay with us. Sincererly, Thomas Fiorenzi Manager on Duty More 

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