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Sheraton Suites Cypress Creek Ft. Lauderdale

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555 NW 62nd Street, Fort Lauderdale, FL 33309
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Sheraton Suites Cypress Creek Ft. Lauderdale
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Sheraton Suites Cypress Creek Ft. Lauderdale
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635 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
3 of 5 stars Reviewed 2 days ago NEW

I should start by saying that although we enjoyed our stay, we ran into a few situations that made it pretty obvious that certain staff members go above and beyond to ensure the satisfaction of guests, cleanliness of the hotel and really value their positions at the hotel. Housekeeping was consistently inconsistent. You couldn't ask for anything basic without it... More 

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Bristow, Virginia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed in this hotel for several weeks. Every interaction with the staff was positive, there are wonderful folks working at the hotel. That said, avoid this hotel. It looks and feels its age. The elevators move glacially slow. The housekeeping is awful. I brought a glass of club soda from the bar and left on my nightstand. It was left... More 

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Tampa, Florida
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW

My family and I stayed at this hotel this past weekend. The property is old and delapatated. The air quality in the building and rooms is consistent with mold, mildew and dirt masked with carpet deodorizers. Just walking on the carpets feel dirty. The service was also less than desirable for the rate that I paid for 2 nights $500.00... More 

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Cincinnati, Ohio, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

This hotel is close to our corporate office and has easy access to the highway. The lobby is very nice and the front desk staff is awesome. In particular, Shatik and Ashli. They went out of their way to assist me as I had a room block for a business meeting and it became complicated. No problem for them, or... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Jasmine and Shatik were wonderful hostesses. They provided everything we needed to enjoy 7 nights in a centrally located hotel with all amenities needed for a restful luxurious holiday with our 2 children. We spent the day on the Water Taxi, going up and down the intercoastal, enjoying the beach, pool, restaurants and gorgeous houses (with interesting information from our... More 

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Doug H, General Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review

Dear Bets1970 - Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your time here with us and will be sure to pass along to Jasmine & Shatik your compliments. We are excited to have you back the next time you are in the Fort Lauderdale area More 

Loch Sheldrake, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed here before and any problems seemed to get the attention of hotel staff in a pro-active fashion. this time was different, a hotel employee, was in the parking lot before 8 am with a leaf blower that went on for over 2 hours, when I complained I was met with a bla attitude at best. I have... More 

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Doug H, Owner at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review

Dear omguru - Thank you for taking the time to review your stay. It is reviews like yours where we can evaluate where we have gone wrong and improve our operations for the next guests checking in. I will be sure to share your comments with my management team and use this experience to fine tune our operations. More 

Ottawa, Ontario, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I am a long-standing SPG member and was thrilled to book my upcoming stay on points. Saw some of the negative reviews, but figured we'd give it a chance. Tried to sign up for the offer of $30 per day extra for "upgrade to Club level" - received a response that I would hear back in 48 hours - have... More 

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Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel staff at this Sheraton are excellent; they all were polite, engaging, and solution--focused. In particular Ms. Shatik Stephens (front desk agent), Ms.Monica Garcia (restaurant), and Ashley (night manager) deserve commendation for their first class customer service, and each deserves attention by upper management. For this level of service alone, we would return. The site does, however, suffer because... More 

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Doug H, General Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review

Dear Smh1965 - Thank you for taking the time to review your stay with us. I am sorry to hear about your experience with the wifi and noise from the traffic, however, I am also happy to hear that you enjoyed your time here with us and will be sure to pass along to Ashli, Shatik & Monica, your compliments.... More 

Ellicott City, Maryland
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After reading many of the reviews I have to admit I was a little worried, but the hotel was fantastic! The suite is a good size, perfect for a quick weekend getaway. The hotel is designed like an Embassy Suites with the center atrium and the restaurant in the center. The room did not have a balcony, but that was... More 

Was this review helpful? Yes 2
Doug H, General Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review

Dear tcj615 - Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed one of our newly renovated suites and that you had a great time here with us. We can't wait to see you again the next time you are in the Fort Lauderdale area More 

Minneapolis, Minnesota
Top Contributor
51 reviews 51 reviews
51 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not overly impressed by this property. It's an older building which really shows it age. The positives are that the rooms are all suites, the beds are comfortable, and parking is free. The negatives include the public areas which are rather depressing and the internet which is almost unusable. They offer free internet with a speed of 2mbps and paid... More 

Was this review helpful? Yes
Doug H, General Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review

Dear wes74 - Thank you for taking the time to review your stay. It is reviews like yours where we can evaluate where we have gone wrong and improve our operations for the next guests checking in. I will be sure to share your comments with my management team and use this experience to fine tune our operations. More 

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