Upon checkout I was presented with an $296 phone bill. There is no written policy provided to notify guest. When I brought it to the attention of the front desk they told me it was written in a book in the room. I found the book read it again and there was no such information. I showed them down stairs....
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Check-in was easy and polite. Lunch was odd--I came to the restaurant at noon and was told to sit at any 2-top, but all of them were still dirty from breakfast. Literally every single two-person table! You would think they could clean them by noon to anticipate a lunch crowd. When I complained, they cleaned one off for me but...
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Greetings MrsS497
Thank you very much for posting your comments regarding your recent visit to our Westin Fort Lauderdale. We were pleased to see that you found the welcome process here to be easy and polite and that you enjoyed your dinner with us. We have reviewed your feedback regarding lunch service with our Restaurant Manager and are confident that...
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It's a nice hotel which is very conveniently located, large room comfortable beds and very nice staff everywhere. I'd come back!
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Greetings RBG71
Many thanks for the very kind review of our Westin Fort Lauderdale. We sincerely appreciate the postive feedback, particularly regarding our team of associates. We are very happy that you had the opportunity to visit with us and we look forward to welcoming you back soon.
all the best.
Doug Hope
General Manager
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I've stayed in better Westins. The rooms were average and so was the service. They had cold water in the lobby, with juicy slices of FL oranges or lemons to keep your thirst quenched. That was a nice touch. I went down for dinner in the restaurant, the service was HORRIBLE! I waited forever for my food. When it finally...
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Greetings DiscoverCulture
Thank you very much for posting your feedback concerning your recent visit to our Westin Fort Lauderdale. Comments such as yours are very important to us and we use them to provide opportunities for improvement. We sincerely apologize that you did not enjoy the salmon dish in our restaurant and have shared your feedback with our Executive Chef...
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Excellent business hotel. Excellent service and the hotel, restaurant and pool area
are very nice as well as the lobby. Food was good to and beds are extremely
comfortable. Would highly recommend if you do not want to be at the beach.
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Greetings lynetteschneider
Many thanks for the very kind review of our Westin Fort Lauderdale. We were delighted to see how much you enjoyed your visit with us and hope to see you again soon in South Florida.
Thank you very much for posting your feedback.
all the best.
Doug Hope
General Manager
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Im a regular guest at this hotel and what I like the most is location!! close to nightlife so if you have one it two drinks still a safe drive. about five minutes to the beach and great shopping area.
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Greetings Albert407
Many thanks for the positive review of our Westin Fort Lauderdale. We are delighted to hear that you enjoyed your visit with us and we look forward to seeing you again soon on your next visit to South Florida.
Thank you again for your kind feedback.
all the best
Doug Hope
General Manager
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Stayed here about 4 years ago and the hotel is just not the same. Currently laying around the pool, still have not seen the staff bring out towels after I spoke in person to the front desk and called them. Its been an hour and I know I wasnt the first person to ask about towels since when I went...
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Greetings Forkrisf
Many thanks for the feedback that you have provided on our Westin Fort Lauderdale. We sincerely appreciate it and will certainly utilize it as we are always looking for ways that we can improve our services. Thank you as well for noting that we have eliminated our self-parking charges as of March 31; this change was implemented in...
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We arrived late in the evening and were shown to a room with an extremely powerful chemical smell. After complaining, we were moved to a second room where we spent our first night. On our second day, we went for dinner in the lounge. Our meals were flavourless, not the stir fry they was listed as on the menu and...
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Greetings Chase P
Thank you very much for posting your feedback concerning your recent visit to our Westin Fort Lauderdale. We are sincerely regretful that your stay with us failed to meet your expectations and can assure you that your comments are being properly addressed by our team here in South Florida. We appreciate that you have brought these issues...
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I don't know what all of these complaints are for! My boyfriend and I, along with several other couples stayed at The Westin 3 years ago and were very pleasantly surprised by everything. We booked via Bookit.com as part of their "Mystery Hotel" so we got a great deal. Our rooms were clean, tastefully decorated and I don't recall any...
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Greetings Stacey85RN
Thank you very much for posting your feedback regarding our Westin Fort Lauderdale. I am very appreciative of all of your positive comments and I look forward to welcoming you back soon to our hotel. Thank you again for your feedback.
all the best.
Doug Hope
General Manager
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Very nice and well maintained somewhat older property. The rooms are very clean and well maintained. Really no complaints with the exception that there is a fee for parking which is ridiculous in that area. The Marriott around the corner does not charge, and neither should this Westin. Very good location as well, right next to I95 and easy access...
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Greetings wrthster
Many thanks for the very positive review of our Westin Fort Lauderdale. We were delighted to know how much you enjoyed your visit with us and appreciate the kind feedback. I am pleased to report that we no longer charge a fee for self-parking. We listened to customers such as yourself mentioning their opinions on parking charges and...
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