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Universal Palms Hotel

4900 Powerline Road, Fort Lauderdale, FL 33390
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Universal Palms Hotel
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924 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I had a great experience in this hotel. Clean room and excellent pool. Everybody was very friendly and helpful. Thanks to nice maintenance guy Carlitos for fixing my dryer and TV very fast and professional. Will Come back again. See you soon

Was this review helpful? Yes
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We are please that you enjoyed your experience. Thank you for complimenting our hotel and staff. More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

Maritza is very sweet and does a great job at welcoming guest! After a long day of traveling, this was a great place to stay for the night. Pool view is beautiful at night especially. The air works well, had nice bathroom counter top area and bathroom is okay size. They even have shower gel and soap dispensers in the... More 

Was this review helpful? Yes
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for complimenting our hotel and staff. We hope you will stay with us again in the future. More 

Palm Beach, Florida
5 of 5 stars Reviewed 4 days ago NEW

I like her service, specially when she gives the service to me. Always walk away with a beautiful smile. I would recommend this place to my family and friends thanks to Maritza. I believe that her service is one of the best services I ever received in my life.

Was this review helpful? Yes
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We are pleased that you will recommend us and thank you for complimenting the lovely Maritxa. More 

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

Fantastic experience. Was in town because we are relocating to FL. Came in and asked to see a room before we booked because the previous hotel we had stayed in was terrible. Went in and saw that it was clean and well maintained. Sherrell at the front desk was super friendly and helpful. We stayed an extra unplanned night because... More 

Was this review helpful? Yes
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I am happy that you enjoyed your stay. It was our pleasure to have you as our guest and thank you for taking the time to compliment our hotel and staff. More 

1 review
5 of 5 stars Reviewed 1 week ago

The Palms Hotel offers a great deal for a personal or business trip, A+ customer service, combine with a excellent price. The staff is highly trained and offers the best quality service makes you are feeling at your own house. Thanks Maritza ,,, I recommend

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the recommendation and the high review ratings. Please stay with us again. More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

It was a great experience. Everyone was very polite and commodating. There was a manager by the name of maritza she was a sweetheart and very helpful. I would definitely stay there again thanks for the experience.

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

You are very welcome. It was our pleasure to be of service to you. More 

1 review
4 of 5 stars Reviewed 1 week ago

Very helpful staff and good ambiance over all. Location - though not in the most scenic area of Ft Lauderdale, still relatively closer to the airport and the highway to Miami. Could be a little more meticulous with room cleaning and re-stacking.

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to submit your comments. We appreciate the feedback and your kind words. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I truly enjoyed my stay at Universal Palms I was made to feel very comfortable and relaxed. Thanks to Maritxa she was nice and professional. She was attentive to all my request as well as the other guest. She made my stay so exceptionally remarkable!!! I recommend this hotel and will stay again. Home away from home! Thanks so much... More 

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to submit a review. We appreciate the feedback and your kind words. More 

Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

good hotel - right people In the right place - Maritxa & Sharell very helpful front desk managers, nice clean rooms with standard facilities. Poolside is clean also, worthy to stay for couple days or longer. the price for hotel is nice, for sure will come back

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We are pleased that you have decided to return. Thank you for taking the time to compliment us. More 

Freeport, Bahamas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good, clean rooms. The only problem I had was when I checked out my daughter left her phone on the bed. Within an hour after discovering it we called the hotel to see if housekeeping had handed it in and was told no, no phone found. Other than that nice location and if you can sleep through the train whistling... More 

Was this review helpful? Yes
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for selecting Universal Palms Hotel for your stay in Fort Lauderdale. Your feedback is important to us and your comments will be taken into consideration at our weekly staff meeting. More 

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Room/suite (57)
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Amenities (22)
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Executive Suite (46)
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Pool (36)
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Pool Side Deluxe Two Room Suite (38)
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The Hotel (38)
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Traditional City View Room (29)
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Traditional Room King Size with Pool View (30)

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