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Universal Palms Hotel

3.0 of 5 4900 Powerline Road, Fort Lauderdale, FL 33390
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Universal Palms Hotel
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Universal Palms Hotel
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706 reviews from our community

Traveler rating
    266
    219
    91
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    68
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Lauderdale
1 review
3 of 5 stars Reviewed yesterday NEW

Nice stay but I forgot my drivers licence in the front desk counter and the employee doesn't give to me in my stay. When I was in my home, I don't found and when I call they said: Your licence was here. Grrrrrrrrrr! Why he don't call my room there?

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Helsinki, Finland
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for 1 night.The mattress was somewhat uncomfortable and the pillows were lumpy. Air conditioning was very noisy and and to top it off there is a train that goes right behind the hotel like every hour. Well, managed to sleep quite well anyway. Air conditioners leak water on the pathways which gets slippery. All in all, place... More

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Fort Lauderdale, Florida
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Now understand that I needed a place to stay for a couple of weeks while doing a real estate transaction here in Broward County Florida. The Universal Palms Hotel gave me excellent service at an unexpectedly low price.The room had been recently renovated including modern glass bowl fixtures in the vanity area. Not only was it clean and well kept... More

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

It is always our goal to exceed the expectations of our guests. Based on your review, it appears that we've achieved it. We look forward to your return and thank you for the high praise. More

Sao Caetano do Sul
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I liked the hotel and the installations, considering the cost its a nice hotel. I came to the hotel a few hours before the checkin but it wasnt a problem, I got a room very quickly. The beautiful Maritxa from Front Desk helped me with my packages that I bought at Amazon.com. The pool is nice, very cold but considering... More

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to complete a review with a 4 star rating. Our goal is always to meet and exceed our guest's expectations and receive the highest scores as a result. Your comments will reviewed at our staff meeting and we will correct the wifi issue you mentioned. As for the train, we are working with the... More

Concord, California, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay here, we were looking for a great value and this was our best option, close to all major amenities in South Florida. The only thing was the train that runs near by but we only heard it during the day and most days we were gone, during the night we never heard it. Also we got... More

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I am pleased that you enjoyed your stay and found great value by selecting to stay at Universal Palms Hotel. We look forward to your return on your next vacation and thank you for the kind words. More

Phoenix, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a large group of 35 pre and post cruise stay. Joel was so great helping us with all the arrangements. He even arranged shuttle service for us. Cindy the bartender/waitress was exceptional. She was funny, hardworking and went above and beyond for us. Paul was so awesome when we got back from cruise. He also went above and... More

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I am happy you received the customer service you deserve. Thank you for complimenting our staff members... We look forward to your return. More

Boston, Massachusetts
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I wasn't expecting the Ritz for $60+ but the service was tops and everything was fine. Most importantly, above the service, was the cleanliness - you could eat off the floor. Yup, there's a train track nearby, but get over it. My room was fine. The bang for the buck here is as good as it gets. Great guy checked... More

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

It pleases us that you had a great stay. Thank you for taking the time to submit a review such compliments and high ratings. We look forward to your return. More

Deerfield Beach, Florida
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel, great service. All front desk staff completely helpful and courteous, especially Maritxa, she is efficient and welcome professional, makes me fell special as a guest. Nice pool area. I highly recommend staying at this hotel.

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for complimenting our hotel and staff members. We welcome your return. More

1 review
2 of 5 stars Reviewed 1 week ago

The first issue was the room door had to be played with to get it opened, the safe didn't work, the cable channel are a complete joke. Well that's if u could see anything most of them were in poor quality. Well there is the issue of the train that passes by ever so often. First and last visit

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I'm sorry that you were given a room that didn't meet the required standard. Based on your comments, you were erroneously assigned a room that should have been put out of service until all required standards are reached. Your review will be read among all staff members so that this does not happen again. Thank you for your feedback and... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

It looks decent when you drive up and walk into lobby. Once you get to the rooms area, and worst, the rooms, you wonder where the 3 stars came from...Maybe from another galaxy?? My first room looked like someone lay on the bed before I walked in. I asked to be moved. The second room had wet carpets. Supposedly from... More

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I'm sorry that you left disappointed. We take all reviews seriously and we will be discussing your review at our next staff meeting in order to make necessary improvements. Feel free to contact me at your convenience to further discuss your stay. Peter Pappas, 954-520-0990 More

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Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33390
Location: United States > Florida > Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio

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