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All 133 Fort Lauderdale hotels

Universal Palms Hotel

3.0 of 5 Hotel   |   4900 Powerline Road, Fort Lauderdale, FL 33390
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Universal Palms Hotel
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Ranked #58 of 133 hotels in Fort Lauderdale
A recent review
5 of 5 stars reviewed yesterday
MJordan1984
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626 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

first and for most that desk clerk by the name of Maritxa ia amazing. there need to be more people like her. I really enjoyed my stay. I did have a major problem with receiving my 4250 deposit back. but that had nothing to do with the hotel, desk clerks, rooms, etc. it did have to do with management and... More

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Contributor
15 reviews 15 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I arrived at the hotel upon checking in the night auditor who is unprofessional couldn't find the reservation which was sitting in the fax after calling expedia for over an hour and they calling and calling the guy had the phone on silent, I checked in a room where the connecting door wouldn't lock the other room had access to... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

Our stay there was very comfortable and it felt like it was place you could call home. Very convient location to travels. Staff was very friendly and thoughtful. I really appreciated Maritxa very great customer service she made us feel very special. I Will be coming to stay again.

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the high praise. The entire staff looks forward to your next visit. More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Maritsa made my day, I love to encounter excellent service like this. Thanks Maritsa we will be coming back. The hotel was easy to find and close to where I am doing business. I really like the old world feeling when we pulled up. The lobby was very inviting and friendly. It fits right into our anniversary and business vacation.

Was this review helpful? Yes 2
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I am pleased that you enjoyed the service. We look forward to your return and thank you for the compliments. More

Boston, Massachusetts, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel was even better than what me and my family were expecting. With a great location, restaurants around, nice people and with a big,clean and really good pool. A really healthy environment. The staff was really helpful, specially Maritxa who was really nice and assisted us when we needed anything. Ana Silva.

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

The fact that we were able to exceed your expectations has put a smile on my face. Thank you for complimenting the staff. Please come see us again. More

Philadelphia, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Disgusting - the only word I can think of to describe this place. I stayed there for one night in December, and it has taken me this long to regroup.They posted fake pictures on all of the travel websites. When we arrived in the area we immediately knew we had made a huge mistake. It is located in a terrible... More

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I can assure you that we take customer service very seriously and our team will be addressing your comments... I must tell you that none of our pictures are fake, as you say, and the most frequent compliments we receive are directed at our staff 's high level of performance, as most reviews have shown. When one of our guests... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

, my stay at the universal hotel is wonderful the reception is at the death name olmide gay very very very outstanding services she took very good care of me and my daughter from the night we checked in till it was time to leave best service I ever received at any hotel and the rooms were beautiful

Was this review helpful? Yes 2
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I'm happy you enjoyed your stay with us, I hope you can return soon. Thank you for taking the time to write a review and for the kind comments. More

1 review
4 of 5 stars Reviewed 3 weeks ago

The lobby was beautiful and Maritxa the clerk that checked us in was very accommodating. We stayed in the family suite which was very nice. The problems we encountered were the door was difficult to open, the cleaning staff was rude, and they only serve breakfast on the weekend. The AC was not controlled by us, the room got hot... More

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for choosing the Universal Palms Hotel for your stay Fort Lauderdale. We appreciate your feedback and the problems you mention will be discussed with responsible staff and improved upon. More

1 review
2 of 5 stars Reviewed 3 weeks ago

I am a frequent traveller and have stayed in many hotels in Europe,Asia,and middles. One of the main points for all customer is to receive a good assistance from reception. Unfortunately this is worst in this hotel. Once you call them for a request ,you should not expect your request to be followed up. In one occasion before leaving the... More

Was this review helpful? Yes
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I'm sorry that your stay with us did not live up to your expectations. Your comments will be reviewed at our staff meeting as all reviews are. We pride ourselves on seeking opportunities to improve and this will be one of them. I invite you to contact me directly regarding your stay. Peter Pappas, (954)520-0990 More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My stay at Universal Palms Hotel in FT. Lauderdale Fl was great. Everyone was nice and kind during my 1 week there. Check-in was a breeze thanks to people like Maritxa a front desk attendant there. They were just easy to work with. For example when I asked for an upgrade it was as well as done just like that.... More

Was this review helpful? Yes 2
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I'm glad you enjoyed your stay and it was our pleasure to have you as guest. Thank you for taking the time to compliment our hotel and staff. More

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Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33390
Location: United States > Florida > Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Universal Palms Hotel 3*
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style
#7 Best Value Hotel in Fort Lauderdale #32 Business Hotel in Fort Lauderdale
Hotel Class
Official Description (provided by the hotel)
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 
Number of rooms
191

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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