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Universal Palms Hotel

3.0 of 5 4900 Powerline Road, Fort Lauderdale, FL 33390
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Universal Palms Hotel
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Universal Palms Hotel
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759 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 2 days ago NEW

We had a wait before getting our room the staff was unfriendly elevator broken very noisy train and street would never come here again the worst hotel we have stayed so far..the room smelled and the bed was uncomfortable

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toronto
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Lovely lobby, beautiful pool area, welcoming and efficient receptionist. The room had been renovated and was very nice, but the "city view" was the view of a wall. The bed was squeaky and the mattress I am sure was at least 20 years old. Behind the hotel run railroad tracks and day and night the train runs continuously and always... More 

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Buffalo, New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

There are a lot of pros and cons of this hotel. Overall I would not reccomend this hotel to my family, but we did have an okay stay. As was stated in many other reviews, there are train noises. From the doorway of our room we could see the train go by, and it is not just once in a... More 

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Lubbock, TX
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Traveling on Friday without reservations for the night. Specifically needed non-smoking room with two queen beds for two couples. Finally found a room here through Booking.com. Was a little concerned about location when saw railroad next to hotel and general area around. Picture depicted very upscale hotel. On arrival, parking lot and lobby fantastic! Staff could not have been more... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for selecting our hotel for your stay in Fort Lauderdale. Your feed back is appreciated. As for your concerns, we are upgrading and renovating gradually as rooms are made available during this busy time of year. More 

Milwaukee, Wisconsin
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago

We asked for a room away from the rather noisy road, but they said they had already picked a room, and wouldn’t move us to the quiet side of the hotel. That was disappointing, but perhaps understandable (they seemed overworked and understaffed at reception). However, there was no reliable internet access in our room (the signal kept dropping). Neither would... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We appreciate that you took the time to submit a review. All feedback is important to us. However, I am disappointed that your stay was unsatisfactory. I invite you to contact me directly regarding your stay. Peter,GM : 954-520-0990 More 

SALT LAKE CITY
Top Contributor
82 reviews 82 reviews
38 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel deserves 3 stars maybe 3.5 stars first because of how clean it is second for service. This is a non smoking facility so very pleasant, some rooms are drive in front so very accessible, some rooms are basic others seem a bit kore luxurious. No carpet so tile floors which makes it very nice and non smelly. Bathroom... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for selecting our hotel and for taking the time to give us your feedback. Your comments will be reviewed by all staff members. We welcome your return. More 

Arlington, Texas
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Recently stayed one night. Room was nice, except for ancient uncomfortable bed and needed new linens. Elevator quit working, we were on the second floor so it was not too bad, but we did have a toddler in a stroller. Overall not too bad for one or two nights. Customer service was really nice at check in.

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for choosing Universal Palms Hotel for your stay in Fort Lauderdale. We appreciate your feedback and compliments. Your concerns will be addressed and action will be taken. More 

Punta Gorda, Florida
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 1 week ago

Although the price may be attractive, the hotel is NOT! It should only have 1 star at the best. The staff at the hotel were VERY nice; however, the hotel itself is very run down. It is also located next to the rail road tracks that runs ALL NIGHT LONG. Our room faced the North Side of the building out... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We encourage all of our guests to comment on our service and I appreciate that you took the time to do so. We are disappointed that you did not have the pleasurable experience that most of our guests enjoy. More 

1 review
2 of 5 stars Reviewed 1 week ago

For the most part the pictures paint a better picture than you see in person. A lot of the disappointment comes from the constant loud music playing by the pool at night, loud people talking in the halls and mostly the train blowing it's horn every hour as it passes the intersections near by. We found it hard to get... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I'm sorry that your stay with us did not live up to your expectations. We are located in a busy area in the heart of Fort Lauderdale. Perhaps a stay in a more secluded area would have suited you better. More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Cindy is absolutly amazing. It's our first time in Florida and she was so kind hearted and welcoming ! She's the best thing about this hotel :) The rooms sucked, the beds were so uncomfortable worst hotel I've ever been to.. Like I said before Cindy was the only good thing about this hotel !

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Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33390
Location: United States > Florida > Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, BookIt.com, Priceline, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Universal Palms Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio
Hotel Style:
#8 Best Value Hotel in Fort Lauderdale
#31 Business Hotel in Fort Lauderdale

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