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Universal Palms Hotel

3.0 of 5
4900 Powerline Road, Fort Lauderdale, FL 33390
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Universal Palms Hotel
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Universal Palms Hotel
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839 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Grand Rapids, Michigan
2 reviews
5 of 5 stars Reviewed yesterday NEW

Greeted by Sharell and Julian with smiles on their faces. Had purchased this hotel on Expedia. Got our room on the first floor by the pool. We wanted a little bigger room and the manager Maritya graciously took me to a bigger room and switched us out no questions asked. We were very satisfied!! Hotel has a great bar with... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

I have returned many times to universal palms and for good reason. In addition to clean, good feeling rooms and an outstanding pool area, which many of the rooms over look, the hotel staff is fantastic. They succeed in making the guest feel warm and welcome. Steven at the front desk was so very kind and helpful. Doing all he... More 

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Nassau, New Providence Island
Contributor
19 reviews 19 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

When I checked in, the lobby was full of people dressed in formal attire. It was awkward as I was only wearing plain shirt and jeans with a cap on. I cannot complain about the room. It was clean, decent. I did what I came for - sleep.

Was this review helpful? Yes 1
Epsom, Surrey, UK
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Far too close to train track, all night long trains going pass blasting their horns very loudly and for long periods of time. Most definitely request a pool side room as it may be better sound proofed although I'm not convinced. Don't bother with breakfast - over priced and over cooked. On the plus side; the staff were very friendly... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I'm sorry that you didn't have the pleasurable experience that most of our guests enjoy. I welcome you to contact me directly to further discuss your stay. Peter, GM, 954-520-0990 More 

Colorado Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We used free airline tickets to fly in for a cruise. Flight was only available on certain days so we stayed 2days before and 3 days after. We went with cost rather than luxury. This hotel served its purpose. The cost was great! $60 a night. Everything including the motel 6 was $100+. There is a nice pool area, and... More 

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I am pleased that you enjoyed your stay. It was our pleasure to have you as our guest and thank you for taking the time to compliment our hotel and staff. If your travels should bring you back to the Fort Lauderdale area, we welcome you to stay with us again. More 

Bronx, New York
1 review
2 of 5 stars Reviewed 1 week ago

The location is one block from an active train line.You get zero sleep during the night. I mean it rocks the place how loud it is. The bed was hard as a rock. Its that old school spring style. Drive one block north and your in a area you DO NOT want to be lost in or get out your... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I’m sorry that your stay with us did not live up to your expectations. Your comments will be reviewed at our weekly staff meeting as we always strive to improve. More 

Wahpeton, ND
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a little out of the way of the beach but worth the drive. The hotel was clean and nice. We had a ground level pool view room and could barely hear the trains unless you really listen for them. The food at the restaurant was good and the value was great. They also have good happy hour... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I am happy that you enjoyed your stay. It was our pleasure to have you as our guest and thank you for taking the time to compliment our hotel and staff. We welcome your return. More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I went there for shopping in sawgrass mall. Expectations low due to I read about the train noise and of course... I won't start complaining about the obvious quality you get for the price . Let's saythat quality is fair for what you pay but don't take lightly the comments about the train noise issue, be sure you won't have... More 

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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was very close to everything, it was clean, and staff was courteous. The initial room we had was a basic room facing the street with 2 queen beds. However, after my husband and I took a shower the first night, we took a nap and woke up to water all over the carpet by the bathroom and bed.... More 

Was this review helpful? Yes 2
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I apologize for the inconvenience you experienced but pleased that our staff was able to resolve it quickly. Thank you for the high review scores. We hope you will return. More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

We very much enjoyed our stay at Universal Palms 3/14- 3/16/25...staff member Dave Ketchel made sure our every need was met, and thanks to Samira, our room was always spotless! Beautiful resort and great central location! Delicious breakfast and accommodating for familes with young children. We will be sure to stay there again on our next FL trip!

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the compliments given to our hotel and staff members. I am happy you have decided to return, we look forward to it. More 

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