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Universal Palms Hotel

4900 Powerline Road, Fort Lauderdale, FL 33390
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1 room 1 guest
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Universal Palms Hotel
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956 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rochester, New York
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The room telephone was flashing that I have a message when I arrived, but I eventually learned that I didn't really have a message. Three times I called for maintenance to either tell me how to shut off the flashing light, or for them to come to the room and shut it off themselves. By the third time, they said... More 

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Brantford, Canada
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Booked for two nights but after no sleep at all we checked out and would never ever go back to this hotel again. Firstly it is nothing like the pictures on there website except maybe the foyer is quite nice but the rest of the place is well below par. The worst part was the noise, the highway is bad... More 

Was this review helpful? Yes 1
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Staff was not friendly , never smile at you . They charged me for parking each night I stayed there. It doesn't look it's 3 hotel star .i will not recommend this to you. May be its ok to stay just for one night but not for vacation .

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel is not too far from the airport. You can tell that it used to be pretty seedy back in the day, but they have made some positive changes. I actually reserved my room when I touched down to Ft Lauderdale. I read some of the reviews about the train issue, but that wasn't much of a concern for... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for selecting Universal Palms Hotel for your stay in Fort Lauderdale. Your comments are appreciated and will be reviewed at our staff meeting. More 

Fll
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

The double bed queen room wasn't what I expected, front desk service was great. Got a free upgrade. The suite was nice but there was no wifi, which was very inconvenient. I had to go into the lobby area to connect. Furthermore no local call, a deposit is required and the annoying TRAIN that runs none stop. Difficult to get... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I’m sorry that your stay did not live up to your expectations. Your comments will be reviewed at our weekly staff meeting as all reviews are. We pride ourselves on seeking opportunities to improve and this will be one of them. I invite you to contact me directly regarding your stay. Peter Pappas, General Manager: 954-520-0990 More 

Nassau, New Providence Island
2 reviews
4 of 5 stars Reviewed 1 week ago

The room that we initially booked was not ready upon our arrival so in order to avoid prolonged waiting, we were upgraded to a larger room at no additional cost. The room had a pool view to the front but we were able to see and hear the trains as they passed on a daily basis. However, it did not... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We were happy to be of service to you during your family vacation, especially Joel. We would be more than pleased to have you as a returning guest. More 

Sunny Isles Beach, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

A nice getaway in-town, very family friendly, especially nice are the "tiki" patio tables poolside where Mom and Dad can enjoy while the kids play in the gorgeous pool! Waterfountains everywhere make it a true tropical paradise. Very friendly service, clean and well designed rooms, its located just off I-95, close to shopping and the Hollywood-Fort Lauderdale airport.

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the compliments. It was our pleasure to accommodate you. We hope you are able to visit us in the not to distant future.... Safe travels. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel is fine and the rooms are very good. Service at the front desk was good, and the supervisor Marixa is great, very efficient and kind, and had always a quick solution for every issue. Overall a good place to stay.

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for selecting our hotel for your stay in fort Lauderdale. Your kind words are greatly appreciated. More 

Belleville, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

this is a very nice hotel, i loved the pool area and the comfortable beds. Very clean and quiet. The bar area is very nice as well.if i ever come back to the area i will definetly come back to this hotel. the service was great and the people were very friendly

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the many compliments paid to our hotel and staff members. It was our pleasure to have you as our guest. More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

At first look, this hotel looks posh and trendy. Inside is nicely decorated and the staff is friendly. Pool is clean and the tropical tiki feeling is nice. The room is very comfortable, TV and coffee pots were good and the bathroom was clean and organized. You do get a free drink for staying here and there are many places... More 

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to submit a review. We appreciate the feedback and your kind words. More 

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Executive Suite (46)
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Pool Side Deluxe Two Room Suite (38)
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