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Universal Palms Hotel

3.0 of 5 4900 Powerline Road, Fort Lauderdale, FL 33390
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Universal Palms Hotel
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Universal Palms Hotel
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797 reviews from our community

Traveler rating
    282
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    116
    84
    79
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars NEW via mobile

i liked this place. The court yard where the pool was was neat looking. If it was 1976 this would of been a class act all the way. There service was great. Yes it's older but you can tell there upgrading. Paved new parking lot. Little things you can see there putting the money back into the hotel. I would... More 

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Naples, Florida
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have been staying in a Suite here at Universal Palm Resorts for a significant amount of time. I have had great experiences during my stay including the dining and Aviation themed Lounge. I just wanted to give attention to certain department employees that rarely get the Kudo's they deserve simply because they are often behind the scenes. I know... More 

Was this review helpful? Yes 1
Rochester, Minnesota
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Coming to the SE Florida area on business. Needed a quite room, with internet service. I waited 10 mins to check-in while the staff scurry around I think on a shift change. When I got to the room, no WIFI or hard wired Internet. Called the front desk who put me on a 5+ min hold. I called back two... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I'm sorry for your unfortunate experience. We take the comments of our guests very seriously and yours deeply concern me. I welcome you to contact me to further discuss your experience. Peter, GM 954-520-0990 More 

Raleigh, North Carolina
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

The other reviews as well as the price convinced my wife and I to stay here, but wish we had continued looking elsewhere. I booked a Pool-view room on the interior of the complex, but was given one overlooking one of the parking lots. Had to go back down to the desk with luggage in tow to get it corrected.... More 

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I’m sorry that your stay with us did not live up to your expectations. Your feedback is important to us and will be reviewed at our weekly staff meeting. I invite you to contact me directly regarding your stay. Peter Pappas, General Manager: 954-520-0990 More 

Delaware
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

First of all, I want to commend Antwoin for his excellent service and great good cheer. What a truly kind person he is, and so helpful. He has a gift for this kind of work--I watched him handle multiple competing tasks and requests with organization and a calm and friendly demeanor. An asset to the hotel, to be sure. Give... More 

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New York City, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Yes a little outdated but immaculate and staff was the best. Only problem was safe in room non-operable. I was thrown a bit when I heard the train passing by every hour but I got used to it and the place was so very convenient to everything that I just overlooked it. Bring ear lugs if you are sensitive to... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for selecting our hotel and for taking the time to submit a review. Your kind words are greatly appreciated. More 

WHEELING
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Lobby is really great. Angel is the best desk clerk I have ever had. She is the only reason this place was not just average. Rooms were a little run down and needed a major fix up. Trains seemed to go by quite often, and loudly.

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the compliments. The concerns you mention will be reviewed at our staff meeting. By the way, all rooms are in the process of being renovated as they come available during this busy time of year More 

Altha, Florida
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Where to start......??????? Let me first say this, the folks at the front desk when we checked in were absolutely awesome. Angel should be on everyone’s list to hire if you’re looking for an energetic, outgoing, positive, friendly customer service support team member. The room (Room # 321) was one large room, other than the small room consisting of the... More 

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I’m sorry that your stay with us did not live up to your expectations. Your comments will be reviewed at our weekly staff meeting as all reviews are. We pride ourselves on seeking opportunities to improve, and this will be one of them. I invite you to contact me directly regarding your stay. Peter Pappas, General Manager: 954-520-0990 More 

San Juan, Puerto Rico
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We had to settle for this hotel as our return to Fort Lauderdale from Key West was "Valentine's weekend and everything was booked from November. The room was clean with soap and other amenities provided. I had earplugs to disguise the train whistles all night long". We had a late dinner after sightseeing as all restaurants were packed. The chef... More 

Was this review helpful? Yes
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Your comments are important to us and I appreciate that you took the time to do so. Your feed back will be shared with all staff members so that we may make improvements. More 

Lyndhurst, Ohio
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We love this place. The pictures are as described. Bar staff and customers are very friendly. Cindy pours a great drink. 2 free drink coupons per room upon arrival. The birds and statues outside add to the ambiance. We are off to south Florida but have booked our room for next week before we fly out. Food is good. Ate... More 

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I am happy that you enjoyed your stay. It was our pleasure to have you as our guest and thank you for taking the time to compliment our hotel and staff. More 

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Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33390
Location: United States > Florida > Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio
Hotel Style:
#8 Best Value Hotel in Fort Lauderdale
#37 Business Hotel in Fort Lauderdale

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