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Universal Palms Hotel

4900 Powerline Road, Fort Lauderdale, FL 33390
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Universal Palms Hotel
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935 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The interior was okay...it seemed clean and newly renovated. The AC was not blowing cold the entire time, so that was annoying and the room smelled damp when we arrived. We were too tired to complain. Okay for just one night. ALSO! There's a TRAIN. Yup and you can hear it. Came by a couple times in the night.

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for choosing the Universal Palms Hotel for your stay in Fort Lauderdale. We appreciate your feedback. The issues you've mentioned will be discussed among staff members in order to make the necessary improvements. More 

1 review
4 of 5 stars Reviewed 1 week ago

I travel a lot during the year on business/vacation and after reading a few reviews I was skeptical, but gave it a shot; I usually stay at the Westin by the beach, I must say it was well worth booking a room at UPH. This time around I was traveling for fun. I called the day before I arrived, and... More 

Was this review helpful? Yes
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the kind review. We are happy that you chose our hotel this time around. It was our pleasure to have you as our guest. We hope you will select us again when you're in town on business. By the way, we have a program that offers discounted stay rates to business travelers at no charge. If you... More 

3 of 5 stars Reviewed 1 week ago

Angel and the others at the front desk were very nice. They went out of their way to assist me. It will be better when they upgrade the other floors 3&4th without the carpet. The train noise could get to you, but for the price it was good.

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We appreciate that you took the time to submit a review. All feedback is important to us. However, we are always disappointed when our guest is not completely satisfied. I invite you to contact me directly regarding your stay. Peter,GM : 954-520-0990 More 

1 review
5 of 5 stars Reviewed 1 week ago

Universal Palms Hotel - We travel a lot all over the USA. Nothing is perfect in the world but the staff at the UPH is great always trying to please its guest. My wife checked in no problem. The GM goes out there way to upgrade us at no charge he even left comps for drinks at the desk for... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Dear sir, Thank you for the very kind compliments. It is always our goal to delight our guests beyond their expectations. It was our pleasure to be of service to you. More 

London
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for two nights at the hotel, used Hotwire and ended up with the universal palms. Arrived around 10pm to check in whilst someone had seen a room and wanted to check out immediately, wasn't a great impression. However the receptionist was so helpful, and we kept an open mind. Given it was 4th July weekend it was going to... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to submit your feedback which is extremely important to us. Your comments will be addressed among all staff members at our weekly staff meeting... Safe travels. More 

Sarasota, Florida
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The location of hotel is perfect for accessing Interstate quickly. The rooms are very clean and I had new linens which was an extra perk. The pool area is surprisingly very lush and tropical. The manager, Maritza was extremely professional and posed. She had to deal with a highly agitated guest and her boyfriend while I was waiting. I was... More 

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We are pleased that we were able to accommodate you during your stay in fort Lauderdale.Thank you for taking the time to compliment our hotel and staff. More 

Humacao, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I booked this hotel for my birthday Maritza was very courteous and polite .i think this is the fourth time I stay in Florida and I had never met a great crew like this..I will like to return next year .Fortlauderdale is a great place to visit.Universal Palms see you soon!

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the kind review. We look forward to your return. More 

Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Im stay a weekend,everything is clean in the room,nice pool,the lobby are beautiful,we past good time there,I love a 95 next,airport,diferents place for eat...the crew is fantastic, Jeanette help us with my laugage and she take care us...so nice!!...Defitnetly we come back!!

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to compliment our hotel and staff. We welcome your return. More 

Concord, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked three nights through American Airlines (AA), I saw the location, attempted to cancel and AA refused. My wife, two children and I stayed at the hotel one night, it was impossible to sleep because of the trains traveling at night. The are is ghetto.

Was this review helpful? Yes 2
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Your feedback is important to us and your review will be taken into consideration at our weekly staff meeting. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Maritza is very sweet and does a great job at welcoming guest! After a long day of traveling, this was a great place to stay for the night. Pool view is beautiful at night especially. The air works well, had nice bathroom counter top area and bathroom is okay size. They even have shower gel and soap dispensers in the... More 

Was this review helpful? Yes 2
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for complimenting our hotel and staff. We hope you will stay with us again in the future. More 

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