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Universal Palms Hotel

4900 Powerline Road, Fort Lauderdale, FL 33390
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Universal Palms Hotel
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Universal Palms Hotel
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826 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nassau, New Providence Island
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

After many hours of Internet search we chooses the Universal Palms over many other hotels in the area. The hotel was not a "major" or highly rated one according to the reviews, but we were at all times comfortable, and safe. The train that most former guest complained about in their reviews was not a bother, nor a nuisance, only... More 

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1 review
2 of 5 stars Reviewed 4 days ago NEW

The hotel room was not cleaned once during the 10 days we was on th hotel, the floor was so dirty that we had to use shoes. There was black curly hair behind the bathroom door the hole stay.. The three girls in the bar, Eirin, Lauren and Sandy saved the hole experience of the hotel..

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NW indiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I realize that I may be a tiny bit snobbish when it comes to hotels, but really? I dont think that it is unrealistic to expect basic accomodations and amenities to actually work. Elevators where working only part of the time of our stay. Which was difficult as we were on the 4th floor and traveling with a wheelchair bound... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is flat out awesome! Is it a 5 star resort, No. But the experience and the people here are great. I had a crazy situation with my card and they totally accommodated me worked with me and made my stay even better! The front desk was flat out GREAT! The girl who checked me in is Eureka she... More 

Was this review helpful? Yes
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

It pleases me that we were able to solve your problem and accommodate you beyond your expectations and thank you for complimenting our hotel and staff members. More 

1 review
4 of 5 stars Reviewed 1 week ago

I was very happy, as this was my first time staying in the hotel. The front desk was very accommodating. I did have an issue with Housekeeping. They did not come the first two days and I had to tell the front desk twice. After that, they came. The toilet clogged the first day, but they fixed that immediately. The... More 

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PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I am happy that you enjoyed your stay. It was our pleasure to have you as our guest and thank you for taking the time to compliment our hotel and staff. More 

Victoria Harbour, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Wow. Where to start. Well let me start with the good, After spending three nights at this hotel. These r the good points that my wife and i can tell u about. Our experience with the staff was great. The front desk staff were courteous and helpful. The blonde woman who was the bartender in the evenings went far beyond... More 

Was this review helpful? Yes 2
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the many compliments paid to our staff members. As for your concerns, we will review them at our staff meeting so that we may make improvements. The trains are beyond our control and some days are less active than others. However, the city has committed to converting the nearby crossing to a quiet zone which limits horn... More 

Bronx, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Very dirty hotel First room toilet didn't flush, after moving we get another room that the door didn't bolt closed Didn't feel very safe at night, ask three times to have it repaired never was. Worst pillows and sheets, tv very fuzzy, key didn't work on exterior door at night Exterior entry to rooms, in all just a dump

Was this review helpful? Yes 7
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I'm sorry that you didn't have the pleasurable experience that most of our guests enjoy. I welcome you to contact me directly to further discuss your stay. Peter, GM, 954-520-0990 More 

Center Moriches, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice people that work there. We came in early from our flight and they gave us a place to store our stuff until our room was ready or check in time (Group of 3 family's). The first night stay we ate at the restaurant the food was GREAT also a free drink BUT when we came back on our... More 

Was this review helpful? Yes 2
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for selecting Universal Palms Hotel for your stay in Fort Lauderdale. Your feedback is important to us and your comments will be taken into consideration at our weekly staff meeting. I am pleased that you have decided to stay with us again. More 

Fareham, United Kingdom
Top Contributor
86 reviews 86 reviews
36 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

this hotel was booked by our travel agent for two days. Having read the reviews I was wondering what to expect . On arrival we found the staff very helpful. The rooms were all around the swimming pool which was very nice. They gave us a room on the ground floor.we we're offered a free drink on arrival . We... More 

Was this review helpful? Yes 4
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We appreciate the feedback and your kind words. Your concerns will be addressed and I can assure you, action will be taken. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We were greeted by Antoine at the front desk, he took us to see our room to make sure we were happy! He was most accommodating, polite and extremely courteous! The pool is lush, tropical and relaxing! We will stay here again!

Was this review helpful? Yes 1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We are pleased that you will return.....we look forward to it and thank you for the compliments More 

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